READ: The nurses at the ER saved my life. Literally. More on them in a bit. This one star is to flag the hospital to hopefully read this, but judging from other reviews, they won't or they'll send useless generic response. The front desk check in female worker who COVERED her name tag to hide it almost cost me my life. I have history of sepsis. I walked in and told her I'm going into sepsis shock and she didn't listen. I tried telling her 3 times and she just put something arbitrary on the piece of paper for registration desk. I sat for about an hour and kept pleading for help. She still ignored me. Technician came and said let me take your vitals. She saw I was tachy so she told that nurse. Once again no response. At one point technician says let's do an EKG. As I sat for EKG, I started to faint. Next 20 minutes were a blur. When I came to, a wonderful nurse was trying to talk to me. When I was able to sit up, I was still not able to be still and was dizzy and that front desk nurse shoved me back with force, making me almond hit my head on the wall. The nice nurse said what room are we taking him and that front desk nurse said back to the waiting room. That nice nurse looked at her thinking no way. Few minutes later they wheeled me into an exam room where they diagnosed sepsis and called it over PA for ICU nurse to come and start life saving efforts. I spent many days upstairs recovering and made it. Every person after her was wonderful and caring. If it wasn't for that off duty nurse who happened to be walking by, I would have been taken back to the waiting room for 5-6 hours and chances are I would have been dead. Infectious disease doctor told me I was maybe 2 hours away from it, had it been 2 more hours to start receiving care, I would have been gone.

They refused to admit me with kidney stone pain. They TORTURED me in the waiting room by forcing me to wait for 8hrs in 10/10 pain. Profuse sweating, vomiting etc. They finally saw me only to release me almost immediately after rehydrating me and giving me morphine. Naturally the pain returned the next day even worse and they forced me to wait an additional 6hrs before I was finally admitted to the hospital and diagnosed with a 13mm stone stuck in my ureter. The worst hospital experience of my life.

This review is about the Emergency department. My experience is the same as most of the negative posts on here. I Arrived at 2 PM. Wasn't put in a room till 11 20 that night. I experience more people walking out the waiting room then being taken in. When I got there there was about 6/7 people in the waiting area. If I was told from the initial start it would take over 9 hours I would of made arrangements to go elsewhere. I saw a lady crying in alot of pain, another lady complaining about massive headaches, a guy who came in with a broken ankle. All had to wait long hours with no treatment. If i'm in alot of pain it would be nice to be informed before registration that the wait will be excessively long. Also the nurses seem upset whenever someone ask their position in line.

ER staff has absolutely no compassion at all. They are super rude and dismissive. You cant ask a question without them acting as if you're bothering them. The ER is a joke, they have you waiting for hours! You can be dying and they still wouldnt take you back. 2 family members of mine have gone recently, one waited over 20hrs to be put in a room! My other family member arrived at 430pm and didnt get into a room until 3am! Such a joke

Condell used to be great. Ever since they turned into Aurora Advocate it has turned into the worst hospital ER I've encountered. Mind you I've been to Cook County in Chicago. I deal with a handful of doctors with whom I absolutely love but even they are over worked and exhausted. Condell is no longer a good hospital. My mom went in with chest pain and had to wait 2 hours to be seen. When we finally got a nurse they were congregating in a little group having a good ole time. Unacceptable! If she would have died of a heart attack they would have had a huge lawsuit on their hands. Save yourself the trouble and go to Northwestern or Lake Forest.

I cannot speak on the level of care as I didn't receive any. After waiting several hours in the waiting room and asking for an idea of the wait time (that they could not give) I decided to go elsewhere (they get a 5 star review and treated my sever bacterial pneumonia with urgency). What I will say is I fully agree with the rest of these reviews, do no go here, especially if you are in a life or death situation. It really bothered me to see mothers and fathers having to carry their sick children in and out of the waiting room instead of being offered a wheel chairs. They didn't offer them to anyone mind you, not ever myself even though I was pretty much passing out. For some reason they were bring the parents back for tests like ekgs or bloodwoork and sending them back to the waiting room it was miserable. I understand hospitals have been hit hard but this is unacceptable. Something needs to be done like maybe staff the departments you already have, like the the ER, instead of expanding and building new specialists building to maximize profits. Get it together Condell. I will not ever come here ever again.

How do I rate lower than 1? My child and I waited for 4 hours without ever being triaged. Decided to leave and was able to get into PCP next morning. People were literally vomiting and hacking up lungs in the waiting room. 3 days later and both my children are throwing up and likely passing it to us as well. Horrible staff wearing blue lives matter shirts who had nothing to say about the lack of care. Shame on you advocate.

This hospital is a joke. Got here with my mother at 1:30 and she was told she was going to need a CT scan from triage. They said they would be taking her back for that before she goes into a room. It is now 5:30 and about 5-6 people that got here after us have been taken back for their CT scans and X-rays. Went up to the front desk to ask why people that got here after her are going back for the same test she needs when she hasn’t been called back for hers yet and all I got was an I don’t know let me call the back and see what’s going on. That was 40 mins ago and still nothing. Definitely recommend going to a different hospital unless you want to die waiting in the waiting room.

Excellent level of care was given to me from a very professional and knowledgable staff. I’m not sure why this place received such bad reviews… as for the complaints about wait times maybe become a doctor or nurse yourself before judging their staffing issues because everyone is doing their best!! COVID has been hard on hospitals. This is a hospital, not a fast food chain. They’re going to be very thorough about how and when things are done.

Went to Advocate Condell ER 2 days ago after the immediate care doctor told me to because of a possible appendicitis. I am a nurse so I understand that wait times are long in the ER unless it’s really an urgent case. John was my nurse and though he’s sweet, he’s just all over the place. I came in with a fever and I was in the ER from 6pm to 3am and my temperature was only checked ONCE and that was when I checked-in. John never checked my temperature and it’s part of “vital signs”. And even the ER doctor, Dr. Mogni forgot to address this problem until just before I left and asked him what could be causing my fever. He was taken aback and looked at my chart, and just told me the probable cause. No treatment or medicine was offered throughout my stay in the ER, just all diagnostics. I even had to ask for a heat pack just to relieve me from my abdominal cramps. Also, upon reviewing the notes (thru Livewell app) that the doctor put in, there was an order for “continuous telemetry monitoring” and that never happened - so I have to watch out if this is billed on my account. This is the closest ER in our area and right now I think I would just be willing to drive somewhere if your symptoms are not urgent.

I took my wife to the emergency room for abdominal pain. She is 16 weeks pregnant. We were sitting in the waiting room for 4hr and to just take my wife in a room for 10min to tell her that they can't do anything for the pain. This hospital is a joke.

I've lived close to Condell for my entire live, and I've been to their ER many times. It's been horrible every time, I won't even waste time typing out how/why - After the last trip to their ER my family and I all agreed we will never under any circumstances be taken to Condell again. The extra time is worth it to go to lake forest, it could literally save your life. Me, my wife, my mother, everyone has been to Condell at some point, and every single one of us has been discharged without diagnosis and gone to another hospital and received a diagnosis and treatment. All of us. Multiple times. My personal (not medical) advice to you - do not go to Condell. Don't send a family member to Condell. Not for the ER. Not for Surgery. Just don't go. There are excellent hospitals 15 minutes away.

WORST HOSPITAL EVER! My husband's best friend went in for chest pain about almost 3 months ago. He was 25 years old. Sadly, a week later he passed away from cardiac arrest while he was home alone. 25 YEARS OLD! They did not provide accurate care and do a proper investigation. They gave him over the counters and sent him on his way. His family is now opening up a lawsuit against Condell. His loss has been very rough on us. Condell is just terrible.

Dear Charge Nurse, You may want to replace nurse Katherine from the ER. Very jealous hearted energy I got from her. Ugly personality. She was barking out names and pointing her finger at the direction they should go in. She did not change the sheets between patients. Same sheet collecting hair from multiple patients. I had mine changed by request, a nice ekg guy changed it. Katherine made fun of an older man standing outside the doors and said hes wierd looking Im not helping him. She has a witch like spirit about her. 🕊️🤍 Corporate will know about her guaranteed. She is the reason the ER has an unfortunate 1.8 star ratings. Thank you.

A few years ago, I was brought to the ED with a severe headache and disorientation. The Dr. was incredibly obnoxious. A woman there, probably a nurse, was nearly as bad. They both used inappropriate tones. It seemed as though they were trying to aggravate me. Unfortunately my memory is spotty for the incident. I would up being discharged while I was still very much impaired. As far as I know, no one from the hospital contacted my emergency contact. I was sent to the waiting area, still with some pain and crying, and disoriented. I went to the parking lot, trying to open a car that did not belong to me. Apparently I could not recall where my car was (I had arrived by ambulance). I could not figure out how to get a ride home. I could not even manage to get an Uber. I have fractured memory of speaking with someone who may or may not have been hospital staff. Eventually the hospital arranged for a taxi to drive me home. After sleeping for a few hours, I felt better but realized I had neither my phone or my glasses with me. I did contact the hospital with a complaint, and was told the emergency department manager would look into it, but I never heard anymore from them. More recently I was brought be ambulance to Condell and I recognized the same obnoxious DR. He incorrectly stated I had diabetic ketoacidosis. In the same nasty tone he had used previously he told me my blood glucose was 240 something (which is high, but not DKA territory), and had said it in such as way that he wanted me to feel bad. This guy has no business being in a field which is supposed to offer care to human beings. He does not qualify as a professional.

I've been to other ERs and gotten in less than an hour. I even got into Stroger Hospital in less time than this place. A 7 hour wait. The waiting area was packed. Even when I said I needed temporary relief for my husband after waiting 5 hours, they still wouldn't do anything. I over heard one woman with her daughter brought in from an ambulance stating if she would have known they were taking her there she would have stopped them. She was on the phone making arrangements to go somewhere else. Overheard another elderly lady waiting speaking over the phone to a friend stating, "oh, this is the place you said you waited 7 hours." I was given the reason for the wait initially because it happened to be busy that day. As I read these reviews and what my husband and I personally experienced, this seems to be the norm. Not sure if they are ill equipped to handle this many patients, if the facilities are small, or staffing issues. I only gave it a star because once my husband got in the initial male nurse was kind, but the female nurse was robotic, cold, and rehearsed. I strongly discourage anyone of needing immediate care to come to this facility.

Not pleased with Advocate of late. A few months back I went to the Condell ER, I had to wait 8 hours because they were 'out of beds' for admissions. That's just crazy. There should be an overflow area to take care of that. I finally got an ER room, they finally admitted me 16 hours later, the following day. And today, I find out Advocate dumped ER doctors off of my health insurance plan. My insurance is just now notifying me that this happened 2 and half months ago. Thank God I haven't had to go the ER recently, to be stuck with a bill worth thousands of dollars. Honestly, this racket needs to be made illegal in our state, if not at the Federal level. Why should I have to increase my insurance plan to the best plan that my insurance offers, in order to get coverage? It's ridiculous. These greedy ERs and Doctors today- are all the reason why we need socialized medicine, and get on with it. It is bad enough EVERYTHING in this country is increasing in cost, but not people's wages. Shame on Advocate. I'm really disappointed with the greed racket that goes on in healthcare today.

IF YOU WANT MEDICAL HELP pls don’t go to this ER. i went in there with a pain in my side. i have a fairly high tolerance for this kind of pain but i could hardly take a breath in because it was so bad. they LEFT ME in the ER waiting room with an IV STICKING IN MY ARM that was placed so poorly that the pain of it was actually masking the severe pain i came in for. i eventually got to the point where the pain was reaching my chest and i couldn’t stand up and couldn’t really breathe to which they shrugged their shoulders and said “cant do anything”. there was also a man who was SO drugged up with pain killers that they placed back in the waiting room without anyone watching him. After 5 1/2 hours i told them to take the IV out and drove to Lake Forest ER where i was seen almost immediately. i have NEVER heard anything good about this er and I was stupid enough to just go to the closest one. i’ll drive the extra 15min even if im in crisis. never again.

This is one of those reviews I wish I could give 0 stars. The website says they have a separate pediatric ER waiting room and private rooms. They do not at all. Came in at around 9pm with my 8 year old who was hit in the eye with a drone blade a couple hours earlier and was experiencing blurry and double vision. They took his vitals then said to wait for them to call him for triage. We waited 3 hours and were never cakes. When I checked, they informed me there was no idea of wait time and they confirmed they accept pediatric patients, but do not have a pediatric ER department. The hospitals in this country need to be fixed. Unless you're bleeding out or unconscious you'll never see a doc in an ER.

Been here over 4 hours haven't seen a doctor and the nurse refuses to provide me any updates. Seen many people taken in back that arrived 2 hours after me. Don't come here if its an emergency below ambulance level.

Brought my pregnant wife in due to symptoms of vertigo. We assumed it was something much worse. It was maybe a 15 minute wait until we saw the doctor. Everyone from the nurses to the doctors were great. They really took care of her! The only issue we had is that the hospital keeps sending our bills to our old insurance company, but it's sorted out now.

Came into the ER at 11:30p for my husband who was experiencing high fever without any other symptoms. Nurses took his vitals immediately and started an IV (basically outside in the waiting room since we were literally behind just a curtain). He had an x-ray done too. All of this within a 3-hour span. They then suggested we wait for the results. Here we are 5 hours later and no one has come out to discuss his results. Husband, frustrated beyond belief, asked the nurses to take out the IV so we could go home. They quickly did that, suggested we check in with their website for the results and sent him on his way. No counsel on what his fevers could've been about, no guidance, nothing!! He'll check in with his primary later today, after we get some rest. Thankfully, my husband's situation turned out to not be too critical. I can only imagine the outcome if it had been. Many people here were more critical and I could tell had been here way before we arrived. One lady who spoke no English was saying she'd been there since 7a(!!!) and was waiting for a room. Totally agree with all the negative reviews. Unfortunately I've seen my share of different ERs throughout northern Illinois with other sick relatives and this by far has been the worst in terms of wait time. They need an overhaul or better management of the ER, or something. Ridiculous!!

Took my dad in for severe pain in his lower back as well as dizziness and headache. We waited for 8 hours before he was seen AFTER we complained twice. We addressed all the issues in the initial check-in when his vitals were taken. By the time we got a room for him, apparently nobody knew about his back pain, which was causing him immobility. When we complained the 2nd time about the wait, they blamed it on the 2 traumas that had arrived about 10 mins prior - after we had already been waiting 7 hours.

If there was negative on stars I would give it -5. Very poorly ran department. Been sitting for 6 hours now and still no news from doctor or anyone for that matter. You will die before you are seen.,,,,, takes almost 12 hours to find out you have acute phonamonua!!! That is rediculis and the bill will be the same I bet!

LONG WAITING TIME. Took my daughter to condell er and we waited there 5 hours. When I asked the nurse how much longer she didn’t know and that it could take few more hours. I decided to take my daughter to another er where we only waited 20 minutes for a room a 5 min for a dr to see her .

The ER nurses and staff were excellent! My care was immediate and I was handled well. Throughout the whole process they communicated with me and assured me I would be ok. This was not my first encounter. I am grateful for their care!