Ear Nose and Throat Specialists of Illinois image

Ear Nose and Throat Specialists of Illinois

Doctor Surgeon Otolaryngologist Otolaryngology clinic

😠 It was a first visit with Dr. Casper. The receptionist was very friendly, as was tech leading me to exam room. He was very abrupt, and interrupted me when I would answer a question HE asked me. He showed no empathy of any sort. Started pushing tubes in my nose with no explanation. It was painful... People often mention doctor, called, time, Sadiya,


Address

1900 Hollister Dr Ste 220-A, Libertyville, IL 60048, United States

Website

www.entillinois.com

Contact

+1 847-674-5585

Rating on Google Maps

4.30 (95 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 5:30 pm
  • Wednesday: 8 am to 5:30 pm
  • Thursday: 8 am to 5:30 pm
  • Friday: 8 am to 5:30 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: doctor (11) called (7) time (6) Sadiya (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tammi J. 1 year ago on Google
    It was a first visit with Dr. Casper. The receptionist was very friendly, as was tech leading me to exam room. He was very abrupt, and interrupted me when I would answer a question HE asked me. He showed no empathy of any sort. Started pushing tubes in my nose with no explanation. It was painful and my nose and eyes were running profusely and he offered no tissue, words, anything. Maybe it was just a bad day for him but I will never return. In now reading reviews about how they overcharge, I am anxious as to how bad the bill will be.
    4 people found this review helpful 👍

  • 1/5 Madina A. 1 year ago on Google
    I wish there was an option to not give any stars. These people literally only care about making money. I had booked an appointment for my mom in December because she had an ear infection. They told me that they don’t take her insurance, so I said it’s fine we’ll pay out of pocket. They made me pay $100 in advance. On the day of her appointment they cancelled and said the doctor had an emergency surgery and rescheduled her for the following Monday. My mom was losing her hearing, so I found another place and took her there instead and cancelled the Monday appointment. I’VE CALLED THEM MULTIPLE TIMES, IT’S BEEN OVER 4 MONTHS AND THEY STILL HAVE NOT REFUNDED MY $100. EVERY TIME I CALL, I’M TOLD: “WE’LL CALL YOU BACK” AND THEY NEVER DO! IT’S RIDICULOUS THAT THEY’RE TAKING MONEY FOR A SERVICE THEY NEVER EVEN PROVIDED!
    3 people found this review helpful 👍

  • 1/5 bree M. 9 months ago on Google
    Do NOT go see Dr. Casper. From the moment he walked in the room he had an attitude. I explained my symptoms after being referred to an ent from 3 specialists. Without even examining me he said it's not your ears....I've had tubes multiple times I know when my ear is bad. So I go down the hall to the audiologist, they were great. Test showed hearing loss on high and low tones which she explained showed there is something going on with my ear. The doctor then comes back and says oh gosh that's totally normal, you should stop using qtips. I've never used qtips for my ears IN MY LIFE due to having tubes and knowing the danger. I explained this and he goes oh well maybe you have tmj go see a doctor for it. I pushed for him to explain the hearing test and how that is normal, he then said it's a waste of both of our time and money to do any more tests. I left there sickened by that man. How do you treat people with such blatant disregard? I plan on filing a complaint.
    3 people found this review helpful 👍

  • 5/5 Fred A. 1 year ago on Google
    I went to see Dr Teitelbaum for ear cleaning at his Libertyville office. Since I was a new patient I had to fill up the usual questionnaire. I hadn’t even finished answering the questions when the nurse called me in to see the doctor. From there on everything happened so fast. The doctor came in and did his diagnosis. He then asked me to follow him to another room where the cleaning was done. It took an entire 5 minutes to clean both of my ears. This was definitely the fastest process I had gone through and I was really satisfied with the procedure. I would surely recommend him to anyone seeking for any ear treatments.
    1 person found this review helpful 👍

  • 1/5 Vlado M. 10 months ago on Google
    Over two months ago I made an appointment for my son, I got charged $100 for appointment immediately, called back 30 minutes after to cancel it because I found a better and cheaper place than this, still no refunds. When I called them I was told it will get refunded back to the card in a week, I've called second time, was told they will send a check in 4 weeks because they are behind with refunds, still nothing. So now I will have to go over my bank to dispute the payment. Who knows how many people they scam like this AVOID!
    1 person found this review helpful 👍

  • 1/5 Jack 5 months ago on Google
    I was feeling uncomfortable with my throat, and they did a nasal endoscopy with my throat and said it was a noise problem, without even taking a look at my throat. A couple weeks later, I went to a different specialist, and they actually checked my throat via endoscopy and found out it was actually laryngopharyngeal reflux (LPR). I called back to dispute the charge, and they wouldn't admit the mistreatment or wrong diagnosis.
    1 person found this review helpful 👍

  • 5/5 Quin O. 1 year ago on Google
    Had the pleasure of seeing Dr. Bussell yesterday. Took care of my needs. Better than that, he took.the time to listen and explain everything. Add to that a wonderful personality and it makes for a 5-star recommendation. I was in and out promptly.

  • 5/5 Jeff E. 1 year ago on Google
    Great experience with Dr. Teitelbaum. Surgery went very well and he explained everything very clearly and made me feel at ease with the operation. Already breathing much better and excited to see how much better it gets as the healing process moves along.

  • 5/5 Bill G. 1 year ago on Google
    Jordan Titlebaum is an excellent doctor. He not only gets the job done but he has a great way of understanding and communicates so well. Bill Gimbel.

  • 5/5 Daniel S. 1 year ago on Google
    Dr. Teitelbaum is a wonderful doctor. Very thorough and takes his time. He's great. There's no finer doctor than Dr. Teitelbaum!

  • 5/5 Olivia H. 1 year ago on Google
    Dr. T makes you feel at ease when you come to see him. He is funny and very good at what he does. I actually enjoy coming to see him.

  • 5/5 Missy S. 1 year ago on Google
    Dr. Anderson was everything we could have asked for before, during and after my son’s surgery. He was patient with me, explaining everything 100% and answering all of my questions and concerns. I am so grateful we found you, Dr. Anderson. Thank you for caring for our son.

  • 5/5 Jerry C. 1 year ago on Google
    "I'm pretty old, and have seen well over a hundred doctors in my time, but Dr. Jordan Teitelbaum is (how do you say, "better than perfect"?). I first apologized that I had a history to read him, and he said, "I have all the time in the world". Huh? During my initial visit, he not only diagnosed exactly what the problem was, but also explained everything in plain language and adjusted my expectations. He is everything I could ask for in a doctor, and more. Frankly, I'm kind of shocked that this kind of doctor even exists; guess I really got lucky. I am very comforted in knowing that my medical issue is finally resolved after seeing the right doctor."

  • 1/5 Nicole M. 4 months ago on Google
    My experience with Dr. Casper in August was consistent with other reviewers. Rather than perform a basic exam as a first step in evaluating my sinus symptoms, he leapt to a nasal endoscopy, which he implied was the physical examination portion of my first visit. Similarly, the "x-rays" he ordered me to have three days later weren't x-rays, but in fact a CT scan. When Dr. Casper called me with my results, he was rushed to say the imaging revealed nothing, referenced symptoms not previously discussed or described, and volunteered no additional information or recommended next steps. Confused and troubled with my experience, I left the first of many messages for the Practice Manager, Sadiya, that day. Sadiya never returned any of my calls (all messages left with their central scheduling service, as there are no direct lines, emails, or other ways to reach them). When I received my bill on 9/18, I contacted billing and was finally transferred to Sadiya directly. Among other things, I indicated I felt I'd been the victim of a bait and switch scam, with more expensive services charged without my consent. Sadiya argued that "CT scan" and "x-ray" are synonyms (despite different coding, distinct radiation exposure, and the fact that, according to Sadiya, they "don't even have standard x-ray equipment at the Libertyville location" -- obviously, unbeknownst to me as a patient and all the more reason for their doctors not to use that terminology). Sadiya eventually agreed to waive the CT scan charges. Even so, I ultimately filed a claim with the BBB regarding what I felt was an ethics violation by an exploitative business masquerading as a healthcare practice. A patient cannot provide informed consent if services/procedures are called by other names than those performed and billed. They never responded to the BBB claim.


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