1/5 Michael K. 1 year ago on Google
Horrible
customer
service!
The
website
advertised
a
considerable
discount
on
my
favorite
cognac,
Remy
Martin
VSOP,
and
did
not
mention
any
quantity
limits.
A
friend
purchased
entire
case
(12
bottles)
from
another
store
a
day
or
two
earlier.
On
that
same
morning,
my
wife
got
me
a
case
at
yet
another
Binny's
store.
At
the
Vernon
Hills
store,
they
also
did
not
have
any
signs
indicating
a
limit.
Yet,
when
I
asked
for
a
case,
customer
service
manager
Cindy
told
me
there
was
a
1
bottle
per
purchase
limit,
claiming
that
it
was
the
"company
policy."
After
I
opened
up
Binny's
website
on
my
phone
and
showed
her
there
was
no
quantity
limit,
she
changed
the
tune
and
announced
that
it
was
a
company
policy
"to
permit
store
managers
exercise
their
own
discretion
in
setting
quantity
limits,"
and
that
it
was
her
decision
to
limit
purchases
of
this
particular
cognac
to
1
bottle
per
person.
No
explanation
was
offered,
just
a
very
formal
"sorry."
Worse
yet,
you
could
see
by
her
smile
that
this
customer
(dis)service
manager
truly
enjoyed
showing
me,
her
store's
customer,
who
was
the
boss!
As
you
can
imagine,
I
left
very
disappointed
and
offended.
If
you
can
help
it,
avoid
Vernon
Hills
Binny's
store.