New Castle image

New Castle

Restaurant Swiss restaurant

One of the Most Revieweds in Vaduz


Address

Aeulestrasse 22, 9490 Vaduz, Liechtenstein

Website

www.new-castle.li

Contact

+423 233 44 22

Price rating

$$ $$

Rating on Google Maps

4.20 (544 reviews)

Open on Google Maps

Working Hours

  • Saturday: (Epiphany), 8 am to 12 pm, Hours might differ
  • Sunday: Closed
  • Monday: 8 am to 12 pm
  • Tuesday: 8 am to 12 pm
  • Wednesday: 8 am to 12 pm
  • Thursday: 8 am to 12 pm
  • Friday: 8 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: menu (14) restaurant (11) asked (11) service (8) experience (7) staff (7) smoking (6) told (6) drink (6) nuggets (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Marin L. 4 years ago on Google
    Vaduz is a ghost town after 8pm so not too much option in the center... New Castle is one but be aware that clients are smoking inside at the bar and on main room... this is ruining the place!
    5 people found this review helpful 👍

  • 1/5 Khalid H. 1 year ago on Google
    I was spending a few days in Vaduz and was trying mostly all restaurants around, I've arrived to this place around the same time the Vaduz sound festival was taking place this year and upon my entry to the restaurant I've asked a man if I could have a seat and he was very very rude to me asking me to go sit inside the restaurant not outside when outside all the tables were empty, and I asked him nicely I'd really love to sit outside and in all arrogance and impolite behavior he said "I SAID INSIDE!" obviously I've left the restaurant and went to another place that have better respected me and respected speaking to their potential customers in a way that presents their restaurant and their upbringing. Definitely not recommended, they have no respect to their customers and don't understand how to treat them either.
    4 people found this review helpful 👍

  • 1/5 Mikhail K. 9 months ago on Google
    The service I encountered was extremely impolite, haughty, and lacking in professionalism. When I attempted to make a reservation in person, I was given an illogical response stating that they only accepted reservations over the phone. Subsequently, I made two phone calls to them. During the first call, they abruptly ended the conversation, and during the second call, they declined to take my reservation, claiming that they were fully booked for the entire day. However, it was only around 2 pm when I called, making it evident that they purposefully denied me their service.
    4 people found this review helpful 👍

  • 1/5 Andea M. 2 years ago on Google
    we had the worst experience, the owner denied service to my sister, our friend and me, even though the restaurant had many empty tables. When my sister's fiancé came back after parking the car, he talked to the owner, because we needed to use the restroom, and he agreed to serve us, but he and the waitress were extremely rude, so we left. Until this moment I don't understand what happened and what the problem was, we were three women (2 Latin and 1 Finnish) respecfully requesting a table. Please do not support this deplorable behavior.
    3 people found this review helpful 👍

  • 1/5 Natalie L. 9 months ago on Google
    We came a year ago, but just can't let go of our horrible experience there. My daughter has celiac disease and we told the waitress multiple times. When her dinner arrived the fish was heavily breaded. We had to make sure it was okay for her. After we asked and expressed some uncertainty, the manager aggressively grabbed the plate from me and said "No food for you!" and threw it out. We've never been treated that poorly. The locals just sat there and laughed. I am fairly certain that the locals are propping up the ratings. Besides, this there's an awful smoke smell and many flies. When you are in Liechtenstein just a short while, as many tourists are, this leaves a bad impression of the country. I would highly recommend going somewhere else.
    3 people found this review helpful 👍

  • 3/5 Andrei V. 1 year ago on Google
    Great food and atmosphere. Only problem - I specifically asked if the “summer drink” is alcohol free or not, and staff member answered “yes, there is no alcohol” and when received aperol spritz look alike cocktail I asked my wife to taste it and she sensed the alcohol in it. After we pointed this out to the same staff member she replied “well there is only a little bit of alcohol, not too much”. This is unacceptable in my opinion.
    2 people found this review helpful 👍

  • 1/5 Gita K. 6 months ago on Google
    RACIST! I walked in by myself as a brown woman (a clear POC) and they told me they only had 1 thing on the menu which was chicken nuggets and French fries. Didn’t hand me a menu or anything. I look over to see everyone else having whatever they want on the menu. I asked why and she said everything else was finished. Then as I wait for my food, I see the waitress greet everyone else kindly and give them a menu and let them order whatever they want. The treated me so differently than everyone else. They were whispering about me in the corner. I was close to tears.
    2 people found this review helpful 👍

  • 1/5 James C. 5 months ago on Google
    Passed restaurant earlier in week and decided to try tonught with set menu from 13th-17th as per photo. Got told it wasn't being served as there was football on and normal menu prices up! All about profit which is very annoying
    1 person found this review helpful 👍

  • 1/5 古堡星月 1 year ago on Google
    There were several staff inside. Unfortunately, the one who served us, though not very rude, was NOT polite at all. After we just sat down, she just came and quickly asked what we wanna drink. We asked if there is a drink menu, she said no. She responded us in an unpleasant and inpatient way. No drink menu is extremely ridiculous. We asked her if there is an English menu, she just immediately NO, but then came back with English menu which mean she did not even wanna try to find for us at the beginning. She had no smile when serving us but she was clearly nicer serving other guests who speak German. My friend put his jacket at the back of his chair. She came and told him cannot put there because someone will sit on the chair behind my friend's chair in a cold attitude. But later when that customer sat down, she could put her jacket at the back of her chair. The way that waitress treated us was not good at all and we felt we were treated differently. People are smoking inside which was so annoying. The other staff seems okay but not a place to recommend AT All if you don't speak German.
    1 person found this review helpful 👍

  • 1/5 Delfina C. 1 year ago on Google
    I think I have never gone out for a meal and got such terrible food. There only option was nuggets with french fries, and never have I eaten such awful nuggets. The quality was terrible, the service was not even ok, and the price was ridiculous for what they offered...
    1 person found this review helpful 👍

  • 1/5 Nathalie N. 5 months ago on Google
    In spite of a published menu at the entrance, and having arrived well within lunch hours, me and my friends (from Spain and Argentina) got told -rather rudely- there were only chicken and fish nuggets left to eat. We could see nonetheless other meals in other people's tables. We left as we found it outrageous. But what I found even more outrageous is to then come here and see so many similar reviews!!!!. All the same experience- All from foreigners. I think this shows this establishment has much bigger and serious issues than just plain food or bad service... and it is definitely not worth to feature on Liechtenstein tourism website, unlike they want to drive people away. We were not welcomed to eat there, but just the memory of this experience left us with an awful taste.

  • 1/5 Benjamin E. 1 year ago on Google
    Food was ok, but the service was terrible. We asked about sitting inside because people were smoking in the outdoor area. They said it wasn't possible, even though there were people inside having lunch. We asked about the drink menu, as we were thinking of getting wine with our meal. The waitress said they don't have a menu and suggested we order water or Fanta.. We ordered one large bottle of still water. They charged us 8,50 CHF for still water in an already opened bottle of what seems to be regular tap water. Not worth going here.

  • 4/5 Kim B. 5 months ago on Google
    The food was amazing. Service is very attentive. Too bad it's smoker friendly indoors, otherwise really great! I really recommend the cordon bleu.

  • 2/5 Amy 8 months ago on Google
    I visited this restaurant and was told that, they offer only nuggets and Pommes until the main menu starts at 17:00 just fyi. We were quite hungry, so we decided to give it a try. The food took a bit longer to arrive, but there was a generous portion of Pommes, although the nuggets were a bit hard. Two staff member attended us, one was friendly, while another seemed moody, which was a bit off-putting. Overall, the experience was ok.

  • 4/5 Gabrielius M. 10 months ago on Google
    Good food, out of all Liechtenstein restaurants, this was best price to quality ratio

  • 3/5 Smilynn Z. 11 months ago on Google
    The food is alright, but it serves fast. Nothing very special.

  • 3/5 Troy S. 5 months ago on Google
    I haven't been to a restaurant that allows smoking since the 90s, so that was a blast from the past. Unlike what others have said, we didn't experience any hostility from the staff for not speaking German. The food was decent, cheaper than most things in Switzerland but nothing to write home about.

  • 1/5 Mia R. 1 year ago on Google
    I had the worst dining experience of my life here. The manager was very rude, there were lots of flies, people were smoking inside and outside. If you are not local, you are not welcome.

  • 5/5 Angelica G. 1 year ago on Google
    Very generous portions food was excellent great staff Highly recommend this restaurant

  • 5/5 Aaron M. 1 year ago on Google
    Lovely restaurant. Never had an experience like it, which is quite novel. Food was quick and tasty. Coffee was good, service excellent.

  • 4/5 Matthew J. 6 years ago on Google
    We stopped in her for lunch and found the food to be good and plentiful. We couldn't eat all that they gave us. Only bad part was the people smoking on the patio having smoke drift into the restaurant.

  • 5/5 Peter B. 1 year ago on Google
    Good food nice service. Good place to take a drink or a snack


Call +423 233 44 22 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed
  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Small plates
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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