Been to WCH tonight in Womens Assessment Emergency Department for the first time in my life. Waited for 2 hours n no one really came to us to understand why we were there. Husband pressed the bell to request assistance, Olivia the midwife came n told us that they don’t know when would they be able to see me. Then she went on asking questions as to what went wrong with me. She went on to say we are not sure even if at all they will see me or not. Not a word of apology as to why she made us wait that long n hasn’t really cared to ask us the problem earlier. Atleast a quick understanding, tips n then could have said you go home n rest. I don’t understand why they think wasting people’s time is so convenient for them. Reception n nurses were sharing laughs n chit chatting , heartless treatment towards people in pain. We decided to come back home. We are both tax payers n this sort of treatment towards someone who is in your emergency department is shocking. Please guys have some compassion.

It’s been a year since I had my baby here. It was a traumatic experience to say the least. I am traumatised by the treatment of the midwives. I had my son during COVID but the way I was treated was terribly poor. I never want to conceive again due to the way I was treated here. Very upsetting.

What sort of crippled system is this here. Why is it even called Emergency department. No one treats any patient like it’s an emergency. Lill babies crying in pain but have to wait for 3 hours to see a nurse and then 4 more hours to see a doctor. Are u kidding me..! This is a crime. Sincere request to the govt to improve the standards atleast for seeing patients in emergency. Sigh 😔

My 4 year old daughter was taken to the emergency after she inserted a bead into her nose while playing and started to bleed profusely. We called up the emergency to start with who informed us they would dispatch an ambulance. A parademic arrived after half an hour, but was unable to handle the situation and told us an ambulance was on it's way. After waiting for long and many calls, he said they were busy and to drive her to the W&C hospital emergency. At the emergency, we had to wait 3 hours before we could see a doctor. During this time my daughter was not even allowed to drink water as a precautionary protocol and she was extremely tired and thirsty. The doctor was quite professional and took the bead out in less than 5 minutes. An almost 5 hours of mental and physical stress that just required less than 5 min to resolve. We reached home at 4am finally. The Dr was quite surprised the paramedic was unable to do this in the first place at home. Although I'm glad it's over, I truly hope the govt looks into this as I understand this is something that many people go through with terrible long waiting hours at the emergency. I totally agree to prioritising patients on the basis of severity of the issue, but this kind of an experience is agonizing and totally disturbing.

It is been 3 hrs waiting for an appointment for my baby and I am still waiting. My appointment was at 1pm and it is now 4pm nothing so far. My baby is really tired and angry. I don’t know how lazy they can be !!! Everyone is coming and going and us waiting no clue what to do next or will we be seen today or not. I just drove 3 hours down to adelaide and I am driving back 3hrs to go home. Worst experience ever.

I ended up with PTSD after birthing my son here. I had a brief but clear birth plan which the midwives may as well have set on fire in my face- every single point was completely ignored while they did whatever they wanted to me. After 14 hours the midwife insisted I needed an epidural, when the anaesthetist arrived he asked the midwife why the gas was turned down so low. I specifically stated no students whatsoever, yet my room was a constant stream of students barging in who I repeatedly had to ask to leave, midcontraction. After 28 hours, an obstetrician came in and asked why my pitocin was turned up so high, and I was given a husband stitch against my knowledge or consent. When I finally birthed my son, lying down, once again against my request, there were 7 staff spectating. My birth plan specifically stated no unnecessary people in the room. One baby. One birthing mother. There was literally no excuse for my body being used as a live cadaver for 5 irrelevant people, with zero consent in such a vulnerable moment in my life that I am still haunted by. When I was transferred to the ward my shower did not work and I was unable to walk as my epidural took days to wear off, but was repeatedly shamed by my 'nurse' for not getting myself breakfast or showering, despite begging for food and help to get to a shower. I left the hospital after less than 2 days, against their recommendations, because the nurses left me there to rot and sit in my own blood soaked sheets for hours on end, and I ended up with my first ever UTI as I wasn't able to use the bathroom regularly enough. Not a single person bothered to query why I was unable to walk. The other woman I had to share my room with was brought in at 3am and the nurse turned all of the lights on so they could make calls to family in India. When I finally made it to the bathroom she had left her blood all over the toilet seat. The nurse ignored my bell for over two hours so I had to go back and clean the blood up myself just to use the toilet. When we unfortunately had to take our second child to the PICU he was also used as a guinea pig while 3 separate doctors attempted to insert an IV, which we were promised he would not feel, but every doctor failed at inserting it. I ended up having to use myself as a shield to stop the last doctor repeatedly piercing my screaming baby's arm, after my 3 verbal requests for her to stop were blatantly ignored. To this day, 3 years later, our son is still petrified of anyone in scrubs. This hospital is an absolute disgrace, while there are some lovely doctors and nurses we met along the way, I hate to think how much unnecessary trauma patients of WCH have been through due to the consistent and blatant disregard for basic consent, instead treating patients like farm animals on a conveyor belt.

Short wait for my son's opthalmologist appointment had eye drops administered then while waiting for them to take effect we went and got coffee and hot chips then my son (8yo) went to the starlight room and he got to play a car game on the PlayStation 5, went back to the opthalmologist and had his eyes examined. All up he enjoyed this experience.

Thank you for safely delivering both of my children and for saving my son's life when we brought him to the emergency department. I often see bad reviews for hospitals and the like, people who are angry are quick to write a scathing post... but I think so often people like me don't speak up to say thank you for your fantastic care and effort when we should.

All 3 of my children were born here. my first was nearly 5kg at birth. He may have died along with my wife had it not been for the incredible emergency work by the staff. He is now 8 and a taekwondo red belt. my twins were born with a c-section and the operation was handled flawlessly. My wife was given a private room for 3 days afterwards and the nurses and midwives' assistance was first class. If I could, I would give 6 stars. Good luck getting top class hospital service like this anywhere in europe or north america (I've lived in both continents - you won't). Typical south australians complaining about this hospital obviously have never travelled outside of Burnside or Unley.

Lovely staff, very polite and considerate. Clean and easy to follow directions and rules. Waiting time is high. Quite long waiting time.

I’m a teen and I got my tonsils out late last year, the nurses were very kind and helped me understand the surgery which really helped with my anxiety. The surgery went well and the spaghetti and meatballs that I had for dinner was amazing and the jelly and ice-cream helped calm my sore throat. Even with all these great things you can’t expect the hospital visit to be perfect, my mum and I got there at 2PM which was an hour early for my surgery so we could have time. Even with that extra hour we still had to wait for 5 hours before my surgery, my mum didn’t get to have any dinner for herself because of this and it was all because I was older and they wanted to get all the little kids done first even ones that arrived way after us. I understand their reasoning but come on, 5 hours I spent sitting in a hospital gown feeling really uncomfortable and just wanting to go home.

I've had to take my boy here many times over the last 7 years and have been helped out each time according to his level of need. Considering it's a free public service ( paid by our tax $ ) and the emergency department runs on a needs based system, it's a bit hard to understand how some people carry on about waiting hours for something basic, when if you had seen how good they are with normal people who's womens and kids really need emergency treatment and life threatening problems they might have a more realistic view. Lucky for them they don't have that experience. Keep doing a good job and thanks for helping my family.

Not happy with the service my wife, child and I have received on multiple occasions.The bedside manner of most doctors we have dealt with here has been horrible. My child is terrified to come to each appointment and no effort is ever made to try to calm her or create a bond or safe space. For supposed children's doctors, I'm very disappointed with the care.

Went through the Pediatric Emergency Department yesterday and got taken into the Extended Emergency Care Unit after waiting for around 50ish minutes (?). My stay overall was great - the nurses and doctors were very kind and accommodating to my needs, and kept a close eye on me. Would like to give a special shoutout to Josh (one of the nurses who took care of me) and thank him for fixing up my IV and spending some time with me! He was such a bottle of sunshine and an ABSOLUTE joy to conversate with. I truly wish him and his wife nothing but the best, and hope he is taking care of himself. Thank you Josh for making my experience so much more comfortable! :)

This place is the worst for outpatients. Get given appointments and sit way past the time. Two hour wait at times. Reception have no idea and are rude!. Took 20 minutes just to wait to be checked in and it was only because i went to the desk to advise of arrival and was looked at vaguely . Ticketing system is ridiculous. Kids are bored, running amok waiting. Someone needs to take a good look at this structure and do something about it. I've been bringing my child here for appointments for 2 years and it's been no different each time. Crazy!

Being chronically ill, I have spent over 9 weeks in hospital the past 3 months under the gastro team. Dr Megan Ball and the other fellow that she is often with are amazing drs. My consultant dr is private so I wont mention him. Every stay is quite traumatic in terms of the adolescent ward nurses. In particular nurse Kate is cruel and some of the others. Some of the adolescent nurses are the sweetest people, but some are cruel and forget that we are just children. The friends you make however are great. The bay (4 bed ward) is horrific. We are all 12-18 and not allowed any privacy at all. If we want to change, you would have to let the nurse watch you, I wasent allowed to close my curtains etc etc and having someone watch you 24/7 is horrid (espeically if the nurse isnt nice, which they often werent in the bay). The nurses that werent in the bay were usally quite sweet and nice. There is one nurse, fillipano (or similar), quite young and she is the loviest person ever. In general the adolcent ward isnt the best

Another edit!!! My baby’s been admitted to another hospital with a feeding tube now because we were told everything is ok and he has just been getting worse. Get a lawyer because I know I am. Not happy…. Edit- I’ve tried calling every day and left multiple messages with no reply. I have taken it further. Took my son to the emergency department as he was struggling to breathe waited quite a few hours in the waiting room. We were then taken back where we waited a further 13 hours just to be told that he was okay and there was nothing wrong I got a text message today stating that he has Rhinovirus and he has been so unwell I was told that it was his adenoids and swollen tonsils and then his x-rays were clear yet there was phlegm on the x-ray. The doctor kept asking me what things are called because she could not figure it out if you can’t tell me what song with you have to repeatedly asked me what do you call this what people that you shouldn’t be a doctor. We had a couple of lovely nurses but in general the whole experience was absolutely disgusting my baby is still very unwell and nothing has been done about it because no Doctor Who even look at him because everyone’s too busy worrying about Covid

Their Physio classes for CTS were useless and its just waste of the time, you can find much more information online now days. they need to review and improve their services or shut the department specially if its funded by tax pays money, also they lost my referral from Midwife for months so I would say very poor services.

Worst experience at outpatients and nothing has changed for the past 3 months. Have waited over 2 hours to be seen and everyone after me are called in and the reception says it's in order of appointment time? Kids are absolutely bored sitting there. I understand it's the public system but this is not correct. A small amount of wait time is understandable. It cannot be correct that those rocking up one hour after us had an appointment before us and ended up taking in earlier? This is ridiculous. Plenty of complaints on this and nothing has changed! Absolutely furious sitting here writing this.

Thank you to the amazing team in ER & on the Kate Hill Ward. We are so grateful to the care given to our son & us after he fractured his femur on Friday. The staff were so kind and supportive throughout the whole process. Couldn’t have wished for a better team looking after us.

this is an old experience. took my 3 year old son to the emergency with high fever which would not reduce with Panadol. there was extremely long wait period as usual, more than 7 hours which made my son more sick. once we got a chance to see the nurse, she check temp. etc. then she rushed to put a canula in my son's hand for no reason. after trying multiple times she failed. then she said since the baby is crying too much its ok not to put the canula. then we realised that she was actually trying to teach a trainee nurse how put a canula using my son as the subject. The experience traumatised my son for life. he still sleeps with his hand under the pillow. It also traumatising for us as parents as we could not protect our son from unnecessary trauma, that I am writing this review after years. I regret for not stopping them and not interrogating them that why they are putting a canula unnecessarily (which I did not understand at that point). later we waited the whole night, my son's fever reduced on its own (no blood tests were required , no other investigation or medication) early morning we came home. However, I had very good experience when I had my daughter through a C-section in the same hospital. the nurses were very helpful. but the children's emergency was horrible especially when you get in the wrong hands.

I had an amazing experience at the hospital for my first pregnancy. I was high risk and was seen regularly by the highly experienced team at maternal fetal medicine. The midwives/nurses on the antenatal & gynaecology ward were caring, compassionate and went out of their way to make things easier for me and my husband. The staff at the special care baby unit (SCBU) were also great with advice and so considerate during a difficult time. They work such long hours but always took fantastic care of our baby and always took the time to reassure us. Our c-section was such a positive experience with theatre staff too. I think people complain because unfortunately as with every hospital in SA, they are under staffed but every staff member I encountered was absolutely wonderful and they deserve more than these reviews from people who don’t understand how much pressure staff are under on 12 hour shifts. They all deserve pay rises, more breaks and more considerate patients!

Recently had my baby at W&C. And i must say i was blown away with the support and services offered to mums and families. The food was great too, the dr's were lovely. Midwives and nurses are the best, so helpful and so understanding of your needs. Physio is offered as a service after you give birth, highly recommend taking this up. Thank you so much W&C staff, you rock.

My daughter went to the emergency department at 4pm on the 13th of March after seeing a GP. From the moment she was seen in the ED & for the next 8 nights she stayed in the short stay ward we were extremely impressed by the amazing care she received. The nursing staff were exceptional as was the play therapist Eileen who made her & my days so much brighter (considering how sick she was & the fact we were both staying in the hospital). The doctors & specialists were incredibly thorough. When she was declared non infectious we would wonder the floors in the evening when no one was about & enjoy. the art exhibitions that were on offer in the walkways. Yes it is old & yes it has to be replaced, as much for the staffs sake as for the patients. But it is a hospital & not a resort. In this respect I feel more sorry for the staff who have to deal with an older building & its problems. We also need much better parking for the staff & the families. Most importantly we need all people to behave better. The staff at the hospital are just trying to do their jobs, when people misbehave it can have a catastrophic effect in these circumstances, not to mention time taken from actually caring for the patients. Imagine if they didn’t need to hire all of the security guards & that money could pay for more nurses & doctors! We witnessed ourselves in the emergency department why they need that much security. We too often hear all of the negatives in our hospital systems including the women’s & children’s but it is so very important to also focus on the many more positive ones. Thank you :)

We went with our 3-year-old boy for an emergency, he did not breathe well and was attended to immediately, The nurses and doctor had lovely attitudes, and our son's treatment was monitored all the time. In addition, clean place, with adorable decorations. Thanks for your services.

This hospital is amazing until the staff realise you tested positive to COVID over a week ago, test negative 3 times before going in, and the treatment is equivalent to having your human rights removed! It's no bloody wonder people care very little about reporting any form of sickness before going into any medical centre. You get treated like a normal person, tell them you're sick, they throw you straight out with ZERO help or support! If anyone is reading this review, please think carefully about what type of treatment you'd like before appraoching hospitals or medocal centres, especially for pregnant women! The attitude completely changes on you VERY quickly

Will give it a 11 on 10 ! Everything from start to finish was great. Midwives and doctors definitely one of the best you can get. Baby was born in April and the whole process at WCH turned out really well. Highly recommend.

WCH is a genuine and a wonderful hospital. Just want to take the time and appreciate all of the doctors, specialists, nurses, midwife’s, medical workers, cleaners and many more of the wonderful workers that make it special for children and women. such a lovely environment!

I came here on Tuesday evening with severe stabbing pains. I was treated respectfully. The waiting room was full but it's called being patient, which a lot of people didn't seem to have. I was admitted and spent 2 nights here and I have not one complaint. The midwives, cleaning staff, ultrasound staff, physicians, obstetrician.. all were lovely, accommodating, empathetic and kind. They always made sure myself and my baby were healthy and pain free. They went above and beyond to find the cause of my pain. I highly recommend WCH for pregnant women.

They treat people like prisoners when we gave a negative test but still kept us in isolation because of a close contact of a close contact with COVID. My daughter is so scared . Time to change hospital's for sure

Birthing unit was good, but the after care was horrendous. I was put through terribly painful treatments when I had explicitly requested to be put under general aesthetic but was pressured into not doing it. They don't care about your mental well-being at all.

Incredible service and attendance by both doctors and nurses. Can not thank you all enough for looking after our little princess. Your compassion, kindness and attention to detail is impeccable and thorough. We are so very grateful to have wonderful health care services in SA. Keep up the great work and once again a massive Thank you

I'd like to specially recommend Danika as one of the best nurses I've ever met in my life, she was very helpful and so much willing to go up to any extent to help support my son and his speedy recovery. I wish her all the best in future and hope she stays great just like that always for everyone. Sunny

I came into the hospital with a high risk pregnancy. The nurses and doctors have been amazing I've been on the ward for nearly a week making sure bubs and I are okay. Absolutely wonderful experience.

Im very very angry at women's and children's hospital staff on medical short stay ward for losing my sons absolute favourite special teddy bear that he needs every night to sleep. The nurses changed my sons bedding and the have got his teddy in stuck amongst that bedding.

What on earth has happened to this place? Early 2000’s I went there for a laparoscopy and it was absolutely fine. More recently I had to go for a SIBO test in the gastroenterology dept. Firstly there is limited signage on the ground floor. Gastro is 8th floor. The lifts I found only went up to the 4th floor. I eventually found the other lifts tucked down a corridor. Secondly everyone has to pile into the same room including screaming toddlers and babies who do not want to take the drink. Can’t say I blame them but either more space between each chair or a separate room for parents with babies would be appreciated. What if a mum needs to breastfeed? No privacy whatsoever and a least in a parents and babies room she could breastfeed? You’re there for 3 hours while your breath is captured in a tube every 15 minutes and then every half an hour for the remaining 2 hours. Three hours is a hell of a long time to sit there amongst strangers right next to you in a fairly small room. When I could finally go I went to find the cafe on the ground floor. No decent signage once again. I eventually found a sign and headed that way but it was the children’s emergency room area. I decided to then leave and get a coffee later. I could not wait to get out of there.

If I could leave a zero I would. They had me traumatised being there. They keep on "ENCOURAGING" you to express breast milk. It's been day 3 and I have not gottwn my milk yet. What can I do about it. Instead of it being encouring it's like they are making you more frustrated. Why force breast feeding when not every women has breast milk!

You do not want to be unfortunate enough to have a sick child with stomach issues. No-one answers the phone or email in the gastroenterology department. The care factor and follow up is non existent leaving parents to fend for themselves! Terrible, given this is the only hospital in Adelaide you can attend if your child has gut issues.

I was referred for surgery, and everyone was just wonderful. I was accommodated as best as possible, the staff were all very professional and caring. It felt like having died and gone to heaven. Thanks for your care, respect and professionalism!

I recently had the opportunity to visit the women and children's hospital and I must say, I was thoroughly impressed with the level of care and attention that was provided. From the moment I walked in, I was greeted by friendly and professional staff who were eager to assist me and make me feel comfortable.The facilities were clean, modern, and well-maintained, and I could tell that a lot of thought had gone into creating a welcoming and nurturing environment for patients and their families. The rooms were spacious and well-equipped, providing a comfortable and safe space for women and children to receive treatment and care.The medical staff was knowledgeable, compassionate, and dedicated, taking the time to answer my questions and address my concerns. I felt confident in their ability to provide the best possible care for their patients.Overall, I was extremely impressed with my experience at this women and children's hospital. The combination of cutting-edge facilities, knowledgeable and compassionate staff, and a commitment to patient-centered care make it an excellent choice for anyone in need of medical services for themselves or their loved ones. I would highly recommend this hospital to anyone in search of quality and compassionate care.

The main problem is not what they do there but how they do it. Nursing staff and admin presume they have knowledge and know what’s best but know less than the kids they are suppose to be treating. Would be better if the doctors ran the place and the other staff stop presuming they know medicine when they clearly do not.

I had to come in to the WCH on the 29th of December with my son Rupert who tripped and fell and hit his head, eye and split his eyelid / eyebrow and it needed to be glued. Everyone was great from the front desk to the RN, Nurse Prac and Consultant. All up we were there for 5 or 6 hours but that’s to be expected with the current hospital resources and number of patients and the severity of my son’s injury compared to others. 5 or 6 hours isn’t great but can’t be improved unless there was a bigger department with more doctors and nurses. Thanks for your help and Rupert is healing well.

The doctors are incompetent, do not go to this Emergency or hospital. Your better off going to a Private Emergency & pay the extra monies. SA Health is the most irresponsible government department in Australia.

The system/admin side is so poor and outdated. However, that is in no fault of the staff, as they can only work with what they have. A massive, big thank you to the amazing Midwives, Maddi, Anne, and Ella who were there supporting us through the birth of our son recently. It was disappointing to witness a doctor having a go at a Midwife for taking their allocated break. It is evidential that the Midwives/Nurses are at the bottom of the pecking order here, which is sad. As it is them that are there for patients and their families from start, through to birth, the afterwards and further follow ups. They are the primary care providers for patients and their families. I only hope the hospital ensures they are being made to feel value and respected by all staff members at the hospital. Despite how high their title might be above others. Again, a huge thank you to you wonderful ladies for being there through a difficult birth. It was your kindness, professionalism, and warmth that got us through it. Sokra, Troy and Augie. P.s: Also, my Manager recently messaged me if I have received my gift that the business sent to the hospital, sadly we checked out early and was not informed by the hospital (not that I imagine you guys have time for it) :P

Literally unsatisfied with the hospital services. Me and my wife came here (15-07-2022)with my daughter, she is 2yrs old with empty stomach had an appointment at early morning 6:30am. Till 3pm, nobody cares of us. We all 3 were hungry without meal. They didn’t listen anything. At least they should care about 2 yrs old baby with empty stomach without a water. I’m really really disappointed, don’t know how these people managing a hospital in one of the known city of the world. 0 star.they did not any treatment and make a bill 4000 or 4118 but they are not undarstand what is emargansy. Doctor has no time for treatment.my baby life in danger. But nurses saying again and again we did snd massge doctor my baby want drink again she did not not drink and eat last day after 8:30 amd they give apple juce time 12:45 date 15-07-2022

Great work from the Orthopaedic Team we have had so far. Emily the physio, Meg's, a student and sincere apologies to Meg's trainer this week just gone as I have forgotten her name. They all have been unfailingly polite, professional and patient with us and our daughter with our questions as this area is totally new for us. Keep up the great work ladies. Thank you Dennis Balacco 😊

I took my 8 months baby at emergency suffering from high feaver, vomitting and suspected Covid. My baby was crying in the room but no one came to see for 1 hour 20 minutes. This much of wait time in children's emergency is unexpected and disgusting. Focus should be given to improve these issues for better health service.

I came in seizing and passing out with constant vomiting and waited there for a couple hours just to be seen then they gave me a tablet that didn't work a saline drip and then said there was nothing wrong with me and if I didn't leave they were calling security to kick me out. I don't even have a way home

Took my son to the emergency department yesterday (Sunday 29th Oct 2023). Was in and out within an hour and the nurses were fantastic with my son while they fixed him up.

The Women’s and Children’s are the most amazing hospital. Their staff are absolutely beautiful, caring and kind. They have treated me with the most respect and care for years. I’ve birthed my 3 gorgeous children at this hospital and every single experience has been amazing thanks to the midwives, doctors and nurses! Absolutely outstanding people.

Considerably inefficient and disorganised hospital in Australia. Administration staff need improving a lot. We went to the emergency reception and this is 28th October. The lady on the emergency reception was too slow and incompetent. She was even using her phone without attending to the lined up emergency patients.

I had to make a visit to women's assessment and everyone who helped me (receptionists, midwives, obstetrician and sonographer) were nothing but caring, friendly and professional. I only had to wait 2hrs. I was very pleasantly surprised!

Thank you to all the team that looked after my daughter. Dr Allcock whom operated on her yesterday, the nurse Bennett in the Kate Hill Ward whom was positive and helpful through out her stay and Erica the physio. Everyone we came accross was really helpful and friendly, right down to 2 different staff that pointed us in the right direction to get out and helped to get us in the slowest lift in the state.

my sister smashed her face in on new years eve and we waited like the entire night just to see someone only to be told it will get better this girl was screaming and all of this was like 2018 before covid aswell

The staff, nurses and doctors were absolutely wonderful in the assessment and management of my daughter. We're lucky to have such a great health service in SA.

Attended the paediatric emergency department. Spent 8 hours in there. Staff were outstanding, very professional, thorough and caring. We were seen immediately. Attended at lunchtime during the week.

Mein Sohn kam mit einem gebrochen Arm, der leider gerichtet werden musste, hierher. Nach 5,5h warten sagte man uns wir könnten erst einmal über Nacht nach Hause und sollten den nächsten Tag um 7:30 Uhr wieder da sein. Also waren wir 7:30 Uhr da. Als ich dann das x-te Aufnahmegespäch mit einer Krankenschwester hatte, sagte sie mir auf die wiederholte Frage, wann wir drankommen würden, dass wir nur ein Notfallpatient seien und warten müssten bis der Arzt uns reinschiebt. Die anderen Patienten die vor uns drankommen, hätten alle einen Termin. Unglaublich! Sowas ist mir in ganz Europa noch nicht passiert, dass Notfallpatienten die schnelle Behandlung verwehrt wird. Wird warteten mehr als 12h auf eine Behandlung. Auch wenn die Schwestern und die Ärzte wirklich nett sind, wahnsinnig nett sind (5 Sterne). Bitte ändert was an der Struktur (1).

Overall experience so far is quite poor, as we sit again in ED for the 3rd time in 5 weeks My son hurt his ankle and his mum brought him to hospital initially with the advice that he had soft tissue injury (x-ray showed now break) and he left with crutches and prognosis of full recovery in 3-4 days. A week later I brought him back to ED as he continued to experience extreme pain and significant swelling. Nursing staff were excellent but the doctor approached us like we shouldn't be here. X-ray again completed and no break. Told to go home and ring Orthopedics on Monday (it was Friday on this presentation) His mum rang orthopedics as advised and they knew nothing of my sons presentation nor that he needed to be seen After several unsuccessful attempts to get follow up I lodged a complaint and after being put through to a doctor we had an appointment Appointment result was no scans of any type taken but moonboot and come back in 4 weeks .. if still painful they would do MRI. Weeks later no appointment time communicated and I begin to ring to find out why / get an appointment After approximately 6-8 calls (one being on hold over half hour) and not even speaking to anyone I lodge another complaint I simply want to know if an appointment hS been made and when as the 4 weeks is soon up. About 5 days later I receive a voicemail that an appointment has been made but it's nearly 2 weeks away still. He is still in pain and has swelling weeks later so I try to call orthopedic and no answer again I Lodge another complaint as there is total lack of communication and my son still needs a proper diagnosis. Lady taking complaint was lovely but begrudgingly has to tell me that we need to re-present at ED and ask for orthopedic review as this is the process. So doctor at ED on 2nd visit says go to orthos and now orthos say go back to ED. Very frustrated at this absolute s..t show

One of the worst places to take your partner for help, it’s a hospital for women and children but were treated terribly and left in a room and forgotten about. My partner was in extreme pain for the 2 hours we were in the waiting room and then for the next 3 hours in another waiting room at 3am in the morning. Will never recommend this place for anyone.

Very long waiting period in the women assessment department without any care. No sure how they call it emergency there while there is no sense of urgency. Waiting period to see the doctor for more than 6hrs. Even they don’t care and are Ok if we go home without any treatment. Shocking hospital!

Horrible experience! Went in with my son his earings got embedded in his earlobes . They gave him sedation , they told me he will not remember anything , 6 nurses held him down in a white sheet so he could not move , he was screaming in pain while they got the earings out , the doctor apologised and said we should of given him more sedation , I'm angry because the nurse was assuring me he would not remember .

My partner and I just had our first baby there and I can't express how amazing the staff were, from the doctors to the cafe staff but especially the midwife's absolutely professional and we felt safe and well cared for the whole time,thank you to all there great job

I have no doubt that they are excellent doctors and the best nurses but the communication is horrible. Have waited 2 hours to get spoken to by a doctor after my daughter being sent for an xray have notfifed the staff 3 times that we were back from the Xray... only to wait in another room for more time until we are spoken to about the results..... poorly done.

Whilst I'm sure they do their best here, the system just doesn't work. It was a quiet period when we arrived and even after 1 hour plus there was no x-ray. The nurse was very pleasant. I'd hate to experience this place on a busy day. It's just seems so inefficient