I have never had any problems with the massages, but i recently cancelled my membership due to medical reasons, I asked if I could get my money back for 1 unused massage and they threw a fit and refused. ... now I know why places like this make so much money... beware there are many loopholes in the membership!

I really hate to leave a review like this but I've had enough at this point. Me and my wife have had a membership with massage envy for almost a year now and I can't wait till it expires. The first 4 or 5 months of the membership were great and I really enjoyed having it. The last couple of months have been a nightmare. It's almost impossible to get an appointment and when you do it's like a month out. The last two appointments my wife has made has been canceled then she basically has to wait another month almost. Today I made an appointment at 930 am with a therapist that had openings at 10 and 1130, I made an appointment for 1130. I showed up for my session at ten after 11 this morning to be told that I was called because my session had to be canceled do to illness which is nobodies fault however I was told I was called and my inbox was full so a message couldn't be left....my inbox is empty and my phone shows no missed called, also I made the appointment at 930.....so you mean to tell me that you guys didn't no the therapist wasnt coming in at that point for a 10 o'clock opening that was listed. I understand call offs are not the business fault but I feel like I pay 65 a month for a service that I cant use and if I want out of the contract it will cost me almost 200...I'm very dissatisfied

Wasn’t that good. I should’ve went with my Instinct and went to the South Park location. Doesn’t even feel like I had a massage and the iPad said I only had 45 mins when Diane left the room for me to change. And 40 mins when she came back in. And then ended my massage at 3:26pm. Definitely not the 60 minute massage I was supposed to get besides the 10 mins of getting undressed and dressed again. Wasn’t as deep as I wanted either. I won’t go back to this location.

Be Leary of the contract. Lots of loopholes in favor of M. E. and nothing to benefit the client. Never used my membership but contract only gives you 2 ways out. Also the contract is offered right after initial massage when your mind is in a relaxed state. Be careful.

I feel fantastic! Macy did amazing work! I forgot all about my drive on 51 to get there 🤣 (IYKYK). I will be definitely be back 😍.

I always thought this place with a monthly fee was ridiculous. That’s until i had the best message ever here (gift). I joined and its been almost a year. I’ve gotten facials and even tried the stretching. As a member you get lots of free perks. However, I declared this year I’m working on me. So, as long as you use the services each month, you save much more $$ than a non member. Best thing I’ve ever bought myself. I’m hooked! Recommend if you make the time for yourself!!!!

I made an appointment on Friday and when I got there today for my appointment at 2 o'clock they didn't have me scheduled so after much to do I went home and came back at 4:30 and had a massage from another person not the 1st one and they gave me $15 off a lotion The staff was not very nice 😒

Nicole has healing hands and great bedside manners. She helped me out drastically and I couldn't be more grateful. I've tried chiropractor visit after visit and they couldn't figure out how to help. When I'm in PA again, I'll definitely be back. The only gripe I really had with my visit is that the document you fill out as a first time patient doesn't seem to matter because you're asked personal questions over the counter anyway.

Completely worth the membership!