1/5 RonDel T. 9 months ago on Google
I
had
an
utterly
disappointing
experience
with
Vocelli's
Pizza
recently,
which
left
me
appalled
and
frustrated.
I
had
placed
an
order
with
them
for
delivery,
expecting
them
to
serve
me
at
my
location.
To
my
astonishment,
my
order
ended
up
at
the
wrong
place
and
when
I
tried
to
address
the
issue,
the
driver
claimed
that
I
wasn't
at
the
place
where
I
had
asked
them
to
deliver.
It
felt
as
if
my
concerns
were
falling
on
deaf
ears.
I
found
this
situation
particularly
concerning,
given
that
I
had
pre-paid
for
my
order.
In
the
normal
course
of
business,
I
would
expect
a
service
provider
to
take
that
extra
step,
in
this
case,
making
a
simple
phone
call
to
confirm
the
location,
to
ensure
customer
satisfaction.
But
instead,
they
casually
handed
over
my
food
to
a
stranger.
To
add
salt
to
the
wound,
the
driver
was
tipped
well
by
this
stranger
per
Joyce
“the
manager”
,
despite
the
fact
that
I
had
already
paid
a
hefty
$42
for
the
food.
Wanting
to
resolve
the
matter,
I
called
in
to
ask
if
they
would
compensate
me
for
this
mishap.
I
was
stunned
by
the
lack
of
empathy
and
customer
service
skills
displayed
by
Joyce,
who
I
was
told
was
the
"manager".
Her
blunt
response
was
they
are
not
doing
anything
but
calling
the
police
and
she
put
the
blame
squarely
on
me,
arguing
that
it
was
my
fault.
It's
worth
noting
that
I
never
demanded
a
refund,
all
I
was
asking
was
for
them
to
make
things
right.
The
whole
ordeal
was
a
nightmare
and
I
was
left
feeling
dejected.
For
a
business
that
thrives
on
customer
satisfaction,
this
level
of
service
is
simply
unacceptable.
It's
unfortunate
to
have
had
such
a
horrible
experience
with
Vocelli's
Pizza
in
Pleasant
Hills.