Lovely looking hotel. The rooms were clean and spacious. The grounds were clean and the lobby and dining areas were beautiful. Of course it's the Marriott this is what I expect. What I don't expect is to have one towel to wash with for two adults and no soap in the showers. I see the containers there but the soap is empty. This is unacceptable for a hotel of this caliber. You would think someone would check the rooms to make sure the amenities are in place. Like the basics: soap and towels. Ridiculous m totally ridiculous.. and oh yea. The elevator is STILL broken..smh

The pandemic cutbacks have really made this place inferior to what the Marriott standard used to be. We certainly can get by without daily maid service, however there was one tiny bar of soap for two nights for two people. We had to move it back-and-forth between the shower and the bathroom. There’s in room coffee to make in the morning, but only enough for one out of two mornings Both TVs were unplugged, and it took us a few minutes to figure out that we had to plug them in to get them to work. There was a clock radio, but the buttons to reset the time to the correct time only worked for minutes, but not for the hours. I guess everyone travels with a cell phone, so the clock in the hotel is now superfluous. The computers were down when we checked in, and they had to take a photo copy of my drivers license and credit card. Of course, they said they would shred it once it was entered, but in this day and age, businesses are not supposed to leave that information visible to employees at any time. We called the front desk to ask for an hour delay at checkout time, but we still had someone knocking at our door half an hour before the promised checkout time to clean the room. There is a morning coffee bar downstairs, but on a Sunday morning when it was busy, I had to ask for the cream containers to be refilled. There were no stirring sticks, but I snuck a spoon from the buffet next-door. We did have a lovely well presented buffet breakfast for a large group. The room was clean, and almost everything else was in working order, although the shower drained extraordinarily slowly. The room was clean, and everything seemed relatively new and fresh. Hopefully as pandemic fueled staffing shortages improve, they will be able to undo some of the cuts that they’ve been forced to make.

My wife and I had a night away and stayed here, close to our home. Nice and clean hotel and room. Since my in-laws booked us the room as a surprise, they booked it through hotels.com instead of Bonvoy direct. They were nice enough to honor my Gold Elite status and the amenities that are associated. Very nice of them. Nice hotel, nice staff, and an a around solid property. I will definitely stay here again for a local hotel.

The room was. It clean. The bed was stained and food was left on the floor. This brings concerns, especially when they state the rooms have been properly cleaned. When bringing this to the front desks attention they did very little to resolve the issue. Parking is also an issue. The parking lot is not well lit throughout. When bring this concern to their attention, they stated park in the back. Poor customer service. I will never stay there again. I do not recommend.

Best experience at a hotel. The rooms are super nice bit the service is even better. Loved the bar and our bar tender Nani was the best. So friendly and affordable. We will definitely be back.

Room was nice and clean. Location was convenient, but a bit hidden. Service could have been better when checking in. Felt as if my family and I were interrupting the front desk staff’s conversation when waiting in line to be assisted with checking in. Very rigid and unwelcoming checkin, but besides that, everything else was great.

We got the room with a door separating the bedroom. Perfect for families sleeping at different times without disturbing one another. Also, Murphy bed in living area is way better than pullout sofa bed.

It is rare that you find service like the manager, Edward. I can tell you when traveling for work it’s tough to find people who understand it. More importantly, he clearly exudes the right leadership and service mindset as all of his staff does it too. I was really impressed and when traveling to visit clients in the area we will only stay here. Thanks, Edward.

Rooms look great! Location isn’t ideal but if you like being remote it’s hidden quietly behind other establishments. Only complaint is an odor that lingers, almost wet/musky smelling. Breakfast was a delight!

I don’t usually post reviews but after traveling across the country this was one of the best hotels we stayed in. The room was SUPER clean, the beds extremely comfortable and the staff was very pleasant and welcoming. Location is the only thing that gets a 4 since it is a bit out of the way, but in a very well up-kept area which was surprising and very nice. The only downside was we had to use the service elevator due to the other one being broken or construction but still not too much of an inconvenience. If we are ever in the Chicago area or just passing through we would definitely make a little extra drive to stay here again. Should be listed as a 4-5 star hotel. Thanks for a great nights stay!!

My room was not cleaned properly it still had items in the room from the previous guest sleep mask, bottle water was left in the room that was suppose to be cleaned. I had holes in my curtains, and the elevator was out so you had a booked hotel with one working elevator so it took forever just to get on it. the shower ceiling was had a hole in it because it had to have a leak they didn't even try to paint it or anything I couldn't even take a shower because I was afraid it was going to fall through and not to mention it looked very nasty. I would appreciate it if someone would at least return my phone call. I stayed there 07/29/2023 Room #521 Last name Rushing

Firstly I’d like the say that the staff is first class. Everyone from front desk, wait staff and runners were all extremely friendly and accommodating. They all deserve to be at a first class hotel. That being said, this hotel is falling apart. Elevator has been down since June( we’re in the end of August). Ice Machines one floors 5 and 3 are still out of order. Men’s room on the first floor is out of order. The pool doesn’t have a heater and the filter is either broken or not in use. I had to take the pool skimmer to it before my kids wanted to get in. Also you can’t sit at the pool for longer than an hour without being attacked by yellow-jackets and hornets. The carpets throughout the hotel have to be at least 25 years old, you’ll notice the aroma when you get off the elevator from the updated lobby to the room floors. The rooms are very spacious, and that’s about the only positive. Upon arrival, the room absolutely reeked of mildew. I told the front desk and they sent someone up and they Cloroxed the whole room. After getting back from the pool the first day we all took showers/bath, to find the culprit, there is no stripping between the shower and basin. This leaves a lake of water on the floor of the bathroom, which I’m sure most guests don’t put a towel down to absorb that leaving the bathroom to become a mold/mildew party room. Lastly the bedroom TV just completely lost sound out of nowhere. They sent an engineer up who was great and very pleasant to deal with but he was unable to fix the issue and suggested maybe getting a replacement. The replacement never came… next guests problem.

Amazing bed, really comfortable sleep. Room was very nice, one of the windows actually opened. Nice large tv in living room. Only annoying thing was the bathroom door that wouldn't stop banging against the wall. Really cute outdoor sitting area had my coffee there in the mornings..less cute pool.. it's small not really maintained and water was really really cold. Restaurant was ok, I got a Belgian waffle one morning it was cold and kinda soggy. Bar wasn't bad decent beer on draft at reasonable prices. Biggest gripe was the shuttle. It stood there alllll day but they refused to take me to the Metra station which was one mile away. Considering there is literally nothing walking distance they could at least offer some limited shuttle service.

The suite was cool the place can use a room update as well as my entire stay the elevator was broken and the parking needs some more space. I will say the lobby is nice and the location is great.

This is a hotel that is fine for business travelers. I would not stay here on a vacation of any sort. I stayed here on business for 7 days. I like that this is a Marriott but has a microwave, a very small kitchenette, and a laundry on floor 3. I used the laundry and was fine. And unlike most Marriott hotel brand, it does have a separate bedroom, which I love. However, for it being a “suites”, you give up room service and a Concierge Lounge. That’s the big trade off that I see. Rooms are dated and in need of major renovation but still comfortable enough. The odds are that you may have a maintenance issue. But they are very responsive to taking care of it. Housekeeping is the worse. They will short you towels, coffee, and whatever else need replenished. And they are consistent about not doing a thorough job. The front deck had stellar service. Always professional. Always responsive, except one time when the early morning shift was not responsive on getting coffee to my room when housekeeping forgot to replenish coffee. The food quality at the restaurant is good. No complaints. I did breakfast and dinner quite a bit. Their service was also pretty good. Overall, I will be back

The carpet in the sink area is a no for me. I only had 2 hand towels for my stay, also. I stayed 4 nights and never got more towels delivered. The place could be truly beautiful. The 3rd floor smelled moldy. The room was okay, though. I sat on the couch, and it needs a board. It's either broken or a saggy pull out. Bed slept fine, though. I was rarely in the room. otherwise, it would be a no for me.

Our car's catalytic converter got stolen in their parking lot. According to the police officer, there had been thieves in the area for a few years(!) and the hotel still didn't have security cameras in the parking lot. Also, there were (dirty) sheets left on the pullout couch. In summary, it weren't for their total oversight of customer security, this would be a significantly better review.

The worse hotel experience my family and I have ever experienced. Room is filthy, outdated, stained and very poorly managed. The only positive is the breakfast lady serve “not the food selection”. She was very friendly. We had to change the hotel and will be submitting a formal complain to Marriott headquarters.

Stayed at the hotel for Memorial Day weekend. They charge a $50 service fee which is not mentioned anywhere on the Expedia listing for this site. I had no idea about it until I arrived. Expedia listed the booking as $140. Actual price was $190 for ONE NIGHT. Air conditioning in the room did not work. We set it to 65, it didn’t go below 75. The second elevator has been broken for months, and there was times where I had to wait 5+ minutes for it. Mind you, one of my friends who was on the trip with me uses a wheelchair otherwise we would have no problem taking the stairs. Not accessible. Pool is closed. Sheets had not been changed on the pull out bed..3 weeks later, after repeated calls to the Marriott and leaving messages with accounting, I get the $50 back in my account. Absolutely ridiculous and will not recommend to anyone else. Edit 6/26/23: In response to the business’ claims about the elevator and air conditioning in their rooms: After reviewing old reviews their elevator has been broken for several months at least, and AC/Heat have been issues for months as well. I understand it taking awhile for the elevator to get fixed. However, these things should be mentioned on the listing ahead of time so that people who require wheelchairs and accommodations are aware of the issue and can go elsewhere. And as far as the AC/Heat issue, it seems as though the AC and Heat have issues in MULTIPLE of your rooms and have for a long time now, and yet the issue has not been fixed or remedied. So that’s an issue you’re not interested in fixing or are not making the effort to fix. Fix the issue or update your listing to let people know the issues.

I rarely take the time to write reviews, but I hope that someone might find use in reading this, so that they can find a better hotel. Pros: - staff was nice - location is pretty good - parking is ample - comfy beds Cons: - the elevator has been broken for 2 straight weeks (and counting!) - the advertised amenity (pool) was completely un-usable. Artic chill-level freezing. Staff at one point acknowledged that the pool was broken, but staff seems to be unaware that pool is totally unheated-- like a polar plunge - sewage odor coming from shower. It sucks to come home to a "freshly cleaned room" that smells so bad. Marriott Corporation clearly has no interest in this hotel and has left it in total disrepair - horrible lighting design within room. Even with all of the lights on, the light in the shower is weirdly dim - ineffective curtains-- be prepared to wake up at 5am with light streaming into the room

Loved everything about this hotel. Front desk staff was extremely helpful. I wish I knew the name of the lady who helped me. She was older with long gray hair and glasses and works day shift. Thank you for your help and hospitality! I will stay here again!

Positive- large gym and fitness center. Staff was nice and friendly. Negative- 1 elevator out of order, ice machine on our floor was out of order, the pool was not heated and too cold to swim. For the middle of June the pool should have been plenty warm but it was not. No area to sit in the lobby and hang out in the evening as all the seating was only for the restaurant. Pull-out couch mattress was too thin and very uncomfortable.

The staff were very friendly and professional. However, when I arrived at 7:30 PM and received my room key, I found that my room had not yet been cleaned. The front desk staff very promptly changed my room, but the rooms themselves are also fairly dated and dim. I was also disappointed that the hotel shuttle doesn't go to either major airport; Lyft was about $40 to get here from O'Hare.

Checked into this place at 8:40 pm, left for an event, and returned to our keys not working. Had front desk, maintenance, and some other guy come up to attempt to assist. Ended up in a different room without any of our stuff, unable to brush our teeth or charge our phones etc. They say we will be able to get it tomorrow but if that’s the case why couldn’t we get into our room after our event at 11 pm??? Absolutely do not recommend this place if you want a decent experience. Pay the extra $20 and get something that won’t inconvenience your whole weekend. UPDATE : 8:21 am the next morning and I now have my belongings. I unfortunately had to miss my reason for staying here in the first place due to not having the proper attire and an inability to make the 10 o’clock time-slot that I was expected to arrive in. (I expected to leave hours ago) So again, stay literally ANYWHERE else if you want a decent experience. Especially if you’re like me and traveling a pretty great distance for something. This Marriott prioritized “not wanting to bother or wake” the individual that could get us door access over guest experience. But hey at least the Marriott guy didn’t have to come in at midnight last night, right?? Thankfully nobody within my party needed medications or such from within the locked room because I honestly think this Marriott would have let one of us die before they inconvenienced anyone here to come and assist us.

The room was clean, nice and comfortable. The breakfast and lunch for the price I rather drive somewhere else but it is convenient if you want to stay in the hotel. There’s a pool which is great to relax. Only big problem is that they need to paint the front. Overall it was it was fair.

Stayed here for four nights and it was lovely. The room was bigger than I expected and the price was reasonable, we have Holiday Inns in Canada going for more per night than the Marriott. The staff was incredibly friendly and the area around the hotel is very nice. The only con would be that you have to pay for wifi everyday. I think that should be complementary. I had data though, so it wasn’t a huge deal. Would definitely stay here again.

I like this hotel because the location and size is ideal but my favorite thing is that they are dog friendly! I do wish there were water bowls or treats in the lobby, but otherwise, great. Rooms are spacious but a little dated and worn, especially the bathrooms. Could easily be fixed up! The grounds are sprawling, and there's an outdoor pool but for some reason, it's not heated and ice cold! That was disappointing. Overall, we had a pretty relaxing getaway here.

We spoke with a person over the phone before scheduling in which we were advised that the room would have two queen sized beds and a living room area. When we got to the hotel , we were given a king sized bed with a living room. After calling the front desk , we were advised that we have a pull out bed. That's not what we were told over the phone, so they did advised that we could get two beds but would not have the living room. We are not happy at all as we are from out of town , had everything scheduled and set up to be close to a family member for his graduation and just didn't want to start the entire process over. We would not have booked what we were told we would have if we were going to be lied to. Horrible service and from a Marriott very disappointed. Would not book this hotel again. I wish I remembered the person's name we spoke with over the phone, it probably would not have made a difference anyways.

I was able to get a huge room at a very reasonable price. This is right by my office in the suburbs and I had two really long back-to-back days and I didn't want to have to drive in the rain to the city. I just told the front desk person that all I wanted to do was to go and go to sleep and she made sure to put me in a quiet spot. I wish I knew her name so I could give her a personal kudos. I can't speak to the restaurant or anything else at the hotel because I literally went up and lay down and went to bed and for that purpose it was perfect.

Let me start by saying I want to give this place 5 stars but a few things prevent that. I'll start with the good. It is clean and the staff is exceptional. The location is in an office park making it quiet and easy to get in and out. The breakfast was much better than the average mid priced hotel breakfast. The negatives. The place is aging and could use a facelift. The rooms are past ready for an update and the wear and tear shows. If they address those issues, it would be 5 stars based on it's price point and amenities at that price point. Conclusion. If you are looking for a quiet property that is clean with a great staff and services, this fits that bill.

I will give you the good, and the not so good. I hesitate to call it bad, because it really wasn't terrible, but worth noting. First, the good. Hotel staff were AMAZING! They were so friendly and helpful. From the front desk staff to the breakfast staff to the bar staff - they could not be nicer. With every interaction I felt like family. The room was very spacious and very clean. Every room is a suite, so there is a separate bedroom that can be closed from the remainder of the room. The price was amazing, I wold have expected to pay much more. Now for the not so good . . . I was there in early July, and it was hot outside. However, the A/C in the hotel was on overdrive. It was so cold in the hotel lobby, bar, and eating area you almost needed a coat or sweatshirt. In fact I did see several older folks bundled up because it was so darn cold. Same with my room. When I first opened the door, I was surprised at how cold it was. I had to turn off the A/C to get the room up to a manageable temperature. And while the room was super clean, you could tell it is in need of updating. The bathroom was great, but not very bright. And the sink drained very slowly. Also, the hot water faucet would leak when the cold water was turned on, making a sizeable puddle on the counter. All of these are easily fixed if they were to spend some time making regular updates. I am still providing 4 stars because the good far outweighs the not-so-good. Will definitely stay there again, as it is close to highways and friends and family when I travel to Chicago.