Came in looking for a valve adapter for my bike tires on July 15th, 2022 between the times of 8:00pm - 8:45pm, couldn't find said item which is not an issue, however the customer service could be better. As soon as I walked in, the coworker with the long hair and glasses called out to me if I need anything, in a condescending manner... As if I'm not welcomed in Ace hardware. I'm not sure why he responded to my presence in such a manner. If it was xenophobia or racial profiling that's sad. I felt uncomfortable my entire time there, but stuck around to see if I could get help to find this bike piece because my bike matters to me. I should've walked out immediately after the coworker working the cash register acted the way he did. A draining experience 3/10.

Ace hardware in general is my go-to. when I don't feel like going to home Depot, you pay more but generally speaking it's a better experience

The store is a very well stocked store & good helpful staff. You HAVE TO know your prices because not everything is as inexpensive as the big box stores. I paid a helluva lot more for some car keys I had made, that believing their prices are better than Home Depot & Loews. Wrong. Still a well stocked place to shop.

Ace hardware is very convenient and well supplied with things you need. Carry a full line of yeti products. Also AC filters in all sizes. They beat Home Depot on filters. The reason I keep returning to Ace And will continue to do so is is that I always can find the item I need. Recommend it .

Excellent service. Update: Placed a phone oder with Melanie on 4/22. She was very helpful and caring. She got back to me to verify what I needed and had the order delivered within hours. The delivery person was also very nice. Hats off to them and all that they do during this trying time.

very helpful staff all whom offer excellent customer service. wish i had as great of experiences everywhere as i do here.

I have been to this location in Farmingdale a few times in one week. Everytime the service as been wonderful! Always great with good vibes and helpful staff. Pat is knowledgeable and very helpful as well as Colleen. Great hard working staff. Everything I needed to fix a toilet and phone outlet they had. So nice to go here because I know I'll receive great customer service and the supplies I need.

Went in tonight to get a replacement battery for my sister in law’s key fob and had great service, they put in the battery for no extra charge and all seemed good. Unfortunately we didn’t have her car so couldn’t test it and it didn’t work when we got back. We went back and the employee Melanie was so patient and took it apart to check everything was okay and then tested it after reassembling and now it worked. Such great customer for such a minor sale is why I always go to ACE over HD or Lowes if I can.

This is an incredible store. Aside of such a giant selection... The staff not only knows where everything is... they are also super helpful. Call them on the phone for one single odd ball thread bolt? They will look, find, confirm AND Set it aside. All the Costello stores are good... but this one sets the pace.. 9-27-22 I'm updating this review just to confirm, this store is STLL very well stocked and managed. Great store Great Staff. Often the prices are better than the big box stores too. I have been to ALL the local hardware stores and this remains the best.

Bought something online. When I went to pick it up I was told there was a computer problem and I couldn't get my item even though there were plenty in the store. They wouldn't honor the online price and told me I would have to pay full price even though I showed proof that the online cheaper price was already taken out of my account. I left with nothing and had to call PayPal to reverse the charges and bought it down the road at Walmart. Horrible customer service. Manager wouldn't even talk to me and instead sent out an employee to speak with me. Never going back.

Love this store. They always have what I need and if they don't they suggest alternatives.

Great customer service. Eric Was Very Helpful and professional. Very recommendable.