5/5 Matthew M. 1 year ago on Google
Update
My
family
and
I
went
back
to
Cracker
Barrel
after
being
invited
by
the
general
manager
to
hopefully
have
a
better
experience.
The
service
was
prompt
and
they
had
us
seated
quickly
and
were
very
attentive.
We
had
our
drinks
quickly,
our
food
quickly,
and
it
was
hot.
We
didn't
have
to
look
for
anything
or
ask
for
anything
and
the
manager
came
out
by
the
end
to
see
how
everything
went.
They
were
proactive
with
fixing
the
previous
experience
and
had
a
great
time.
Definitely
will
go
back
as
usual.
My
wife,
her
parents,
and
I
went
to
cracker
barrel
as
we
routinely
do
for
Sunday
dinner
to
enjoy
a
good
meal
but
it
didn't
turn
out
as
planned.
We
had
a
small
wait
to
be
seated
which
was
not
a
problem
and
we
were
seated
for
a
reasonable
amount
of
time.
We
sat
down
and
begin
to
talk
and
about
5
to
10
minutes
in
we
realized
our
server
has
not
been
to
the
table
we
tried
to
catch
someone
to
ask
them
but
he
finally
came
out.
He
took
our
drink
orders
and
we
requested
to
make
our
food
order
at
the
same
time,
our
server
Benjamin
took
our
orders
but
never
came
back
from
the
back
for
at
least
another
15
minutes
with
our
drink
order
and
biscuits.
He
was
spilling
water
everywhere
from
his
carrying
board
but
no
one
complained
we
just
asked
for
plates,
jelly,
and
napkins
but
once
again
he
disappeared
to
the
back
for
another
extended
period
of
time
while
our
table
was
wet.
He
finally
returned
with
napkins
but
no
plates
or
jelly
to
eat,
which
we
reminded
him
and
he
returned
to
the
back
for
another
5
minutes.
He
finally
came
back
with
the
plates
but
brought
two
grape
jelly
containers
for
the
table,
which
we
asked
for
a
few
more
to
have
at
least
one
for
each
person.
Benjamin
returned
5
minutes
later
to
another
table
which
we
caught
him
and
he
gave
them
to
us.
We
sat
and
waited
and
realized
all
of
the
servers
were
active
but
ours
and
the
one
or
two
other
tables
he
had
they
also
we
waiting.
We
realized
we
have
been
waiting
for
food
for
about
an
hour
and
saw
people
that
came
in
after
us
recieve
their
food
or
were
finishing
up
to
leave.
I
had
to
find
someone
to
ask
to
get
our
server
and
after
a
few
more
minutes
he
came
with
our
food.
We
asked
for
condiments,
a
knife,
and
a
refill
but
he
disappeared
again.
I
ended
up
asking
someone
else
for
a
knife
and
finding
the
condiments
on
another
table.
My
father-in-law
expressed
that
something
was
wrong
with
his
meatloaf
and
his
ham
which
we
asked
for
someone
to
get
our
server,
which
he
came
out
after
about
five
minutes
to
say
he
will
get
the
manager.
John
the
manager
came
out
maybe
10
minutes
later
after
we
almost
finished
our
food
and
my
father-in-law
was
waiting.
We
explained
the
situation
to
John
which
he
didn't
seem
concerned
about
how
long
we
waited
or
the
service.
He
also
didn't
move
urgently
in
reference
to
the
issue
with
the
meal
which
he
mentioned
about
something
else
being
ordered
but
by
then
we
were
over
it
and
ready
to
go.
We
have
been
frequent
customers
on
Sundays
for
years
and
it
is
often
apart
of
our
tradition
but
this
has
been
the
worst
experience
we
have
had
there
and
is
unacceptable.
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