1/5 Mary T. 1 year ago on Google
A
friend
and
I
made
a
reservation
with
this
hotel.
We
sent
an
email
requesting
additional
information
about
the
car
service
and
never
received
a
response.
Based
on
this
lack
of
customer
service
and
the
advice
of
a
friend,
we
made
a
reservation
with
another
hotel
and
cancelled
the
reservation
so
far
ahead
of
time
that
there
as
no
cancellation
fee.
On
the
date
of
our
arrival
a
car
with
our
names
and
details
arrived
to
pick
us
up.
On
the
trip
to
"our"
hotel,
the
driver
casually
mentions
that
she
is
affiliated
with
this
hotel.
We
we
shocked!
We
were
not
going
to
this
hotel.
We
did
not
hire
her
or
her
company.
Why
did
she
have
our
personal
information?
(The
hotel
shared
that
we
authorized
them
to
share
the
data.
We
did...when
we
had
a
reservation).
The
car
service
charged
us
and
told
us
to
seek
compensation
from
the
hotel
because
"these
things
happen".
The
hotel
tells
me
that
we
hired
the
car
company
so
we
should
pay
and
our
hotel,
who
was
authorized
to
hire
a
car
service
on
our
behalf,
should
comp
the
service.
Why
would
they
comp
it?
Then
they
told
me
that
two
people
clearly
heard
the
driver
announce
she
was
taking
us
to
the
wrong
destination
and
got
in
the
car
anyway.
Really?
Who
would
do
this?
The
response
from
this
hotel
was
laughably
disingenuous
at
first.
Then
it
became
ridiculous.
Avoid
my
mistake.
If
you
cancel
a
reservation,
confirm
that
any
car
sent
is
from
YOUR
hotel
even
if
the
person
has
your
name,
phone
number,
etc.
The
car
could
be
from
the
hotel
that
you
cancelled.
Oh!
And
pay
with
a
credit
card.
LOL!
2 people found this review helpful 👍