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Frequently mentioned in reviews: hotel (59) stay (28) room (26) Sofitel (26) staff (22) service (18) friendly (18) location (17) Lisbon (16) rooms (14)
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  • 1/5 Maryam Q. 1 year ago on Google
    Worst experience ever. Starting from the check in, I wanted to check in and he answered rudely. The staff are not welcoming at all. I stayed in the room for two days and was out most of the time however the room wasn’t cleaned. Breakfast option is okeyish but the staff aren’t well trained. They keep bringing other people’s orders. Drinks took forever to be received. All in all my experience with this hotel was terrible and won’t recommend it to any one. Oh and one more thing they help with the luggage only if they are in the mood.
    8 people found this review helpful 👍

  • 1/5 david l. 1 month ago on Google • 16 reviews New
    Very bad experience. Prepare your credit card, you are just here to pay. Absolutely no understanding from the management, and very disappointing level of service. For Accor, the more you pay, the less we are served. I prefer staying at Ibis Budget now. No more disappointment.
    4 people found this review helpful 👍

  • 2/5 Andrei Nicu S. 3 weeks ago on Google • 74 reviews New
    Good, but not the Sofitel standard I know and expect. We had a technical issue with the room which we had to escalate several times until it was solved. Also the area around the hotel is very sketchy after 8PM, with many dubious characters offering “products” and “services” to tourists.

  • 3/5 K Y. 4 months ago on Google • 49 reviews
    Great central location, walking distance to all attractions. The lobby has a refreshed and inviting look, the the staff being very helpful and friendly. I had the opportunity to book a junior suite with expectations of modern spacious decor. Boy was I disappointed! The rooms are awful. Chairs broken, nothing comfortable to sit on . We had two cases. And they took up the space f the Lou the room. The bathroom was very small. For the price you pay these hotels need to get their act together. It’s all to late once you book and pay. Do your research when paying for hotels at a high price.
    1 person found this review helpful 👍

  • 1/5 Modhawi Al G. 1 year ago on Google
    I had a horrible experience at Sofitel Lisboa 👎🏼 I had 3 different stays at Sofitel Lisboa throughout my trip in Portugal. There were so many unnecessary extra charges upon check in aside from the amount you paid for booking the room. The rooms were extremely small and unsanitary. The AC wouldn’t work and the windows are locked so you can’t even get fresh air. The staff would not help us with our bags even if we asked for help. They wouldn’t store our bags for the time we were away even if we were returning to the hotel. I never experienced anything like this in a 5 star hotel. When I have different stops during travel every hotel I’ve stayed at was extremely welcoming and they all accepted storing my bags even if I wouldn’t return for another stay at the hotel later. The service is awful. If I try to call concierge or the reception, I would have to wait for the phone to ring about 15 times until they answer. A 5 star hotel should not and would not let the phone ring more than 2 rings before helping out. The breakfast is very limited and tastes very bland. I thought everyone was facing what I was but it was very strange that I could see how different they approached other guests who are by no coincidence all white Europeans. They were clearly going the extra mile for them and making sure they were being satisfied but disregard my group of muslim arabs completely. I was not given even half of the treatment I saw the other get from them. It’s 2022 and people are still racially profiling groups. These are not the standards of a 5 star hotel. It’s an embarrassment of a hotel and is obviously not ready to welcome large groups or diverse guests. There’s a lot of work and catching up to do with this hotel.
    3 people found this review helpful 👍

  • 5/5 Hugo M. 2 years ago on Google
    One of my favorite hotels in Lisbon
    2 people found this review helpful 👍

  • 3/5 Masood M. 1 year ago on Google
    The Sofitel brand carries a lot of weight..and so I booked this property which is situated on the Avenida Liberdad with the firm expectation of a plush property meeting all my needs as a business traveller. The check in was a disaster. Something was not quiet right with the process and administration process including the time of the front desk staff on the computer trying to figure things out was irritating at the very least. So they need to improve on this. The lobby and the bar and seating areas are lovely.......so kudos to the design team. The rooms....well, they are small....but this is Europe. Well appointed but not business friendly in the least. One USB port on one side of the bed. No easily accessible power points to connect your devices. No desk and no work chair. So they need to improve on this. The bathroom was nice but folks get with the program and install Toto's. Lanvin shampoo, conditioner and body wash was fragrant and lovely. So 8 out of 10. The gym is in the basement and is a shoe box with little or no ventilation. Need to improve on this. The washroom in the basement is grotty and smelt. All in all......I would perhaps suggest to the management and owners of the property to spend a bit of money and upgrade their rooms etc.
    2 people found this review helpful 👍

  • 5/5 Monica V. 5 months ago on Google • 9 reviews
    Very satisfied with our stay during August. The hotel is centrally located and convenient. The rooms are clean and comfortable, though we would recommend the Luxury room over the Superior room in terms of space. We definitely would love to highlight how helpful, lovely, and knowledgeable Victoria is at the front desk. She made our stay better - thank you to Victoria! We would also recommend the breakfast at the hotel. The food is great, although the service could be more attentive. Overall, we would recommend the hotel and would stay here in the future.
    1 person found this review helpful 👍

  • 2/5 G M. 1 year ago on Google
    We are Accor Diamond members and had stayed in all the different hotels the brand offers except their flagship Sofitel, so we were looking forward to our stay in this one. We had good and not so good stays in Ibis, Adagio, Mercure, and M Gallery around Europe and the UK. Sadly this was not the stay we expected in a 5 star luxury hotel. Although our room was clean and spacious, there were several issue with the room. The sink did not drain properly and took a long time for it to empty, then the toilet leaked constantly, so the tank was always filling up. The walls seemed to be paper thing because the people next door had a dog with them and we could hear it bark and cry all night long. Every time someone made tea or coffee next door, it would trip the power switch in our room, so we had to call the front desk in the dark to come reset it. The mattress in our bed was so worn that is was hard to get out of bed because the mattress sank in the middle. Extremely uncomfortable beds. The hotel has 3 elevators and only one works properly. The one on the right works well, the one in the middle has a door that doesn’t close, and the one on the left has a door that doesn’t open. The staff is very friendly and helpful, but the hotel need a better maintenance manager or new management altogether. We ate at the restaurant once and found it to be highly overpriced, so we did not return. The location is very good as it is close to most places of interest except Belem, but we took an Uber to Belem and solved that problem. We have stayed in several luxury (5 star) hotels, and this one does not compare well at all. We will return to Lisbon, but will not stay here.
    1 person found this review helpful 👍

  • 4/5 Maya K. 1 year ago on Google
    My partner and I went to Lisbon and decided to stay at this hotel. It didn't disappoint. The receptionists were quite helpful and relentlessly accommodating. Room was clean, quiet with comfortable bed. We did not try the breakfast but all in all it was a good value for the money, knowing that it's difficult to find something decent with reasonable price there. Highly recommended.
    1 person found this review helpful 👍

  • 2/5 Joyce K. 6 months ago on Google
    Service and location were fantastic! The employees were very friendly and knowledgeable. The room on the other hand was awful. I have never had a room this bad. It was small, out dated, somewhat musty, and lacked storage space. The bed was lumpy and sheets were itchy. The temperature would increase by a few degrees each night regardless of the temperature that was set. Was barely able to sleep due to the itchy sheets, lumpy bed, and hot temperature. The bathroom was small and lacked counter space. The shower was awkward-it was on a platform with no door so water would drain on the floor unless you turned the water off while you soaped up and then went to the back of the shower to rinse off. Won’t be back.
    1 person found this review helpful 👍

  • 5/5 lorelei c. 3 months ago on Google • 3 reviews New
    Boutique kind of services, convenient location, elegant venue. All the staffs are polite, friendly and efficient. Every spot is clean. Laundry service is fast. Restaurant is so classy with excellent chef and servers. The wine choices are great.

  • 5/5 Léra G. 5 months ago on Google
    It was the best choice to stay in here when visiting Lisbon. The location is very central, all main attractions are in a walking distance. The room, the service the bathroom and amenities were first class. The in-room coffee and tea were also similar high category. Bed is really king size.

  • 5/5 Gina Da C. 9 months ago on Google
    Great hotel to stay in Lisbon. One of the best in Lisbon. Not very personalized but did receive a lovely welcome amenity. Hotel is clean and rooms are completely sound proof. Location is one of the best parts, accessible at all times to the rest of the city. Did not dine in the hotel at all and therefore cannot comment in this area.

  • 4/5 Ian P. 8 months ago on Google
    Perfectly acceptable, although slightly underwhelming, hotel in a good, central location. The room was very comfortable and everything worked very well. Breakfast was fine although the choice was a bit limited and service could be slow. Check in and check out were fine but again a bit slow. Given the Sofitel brand I was expecting slightly more but it is definitely a confortable and convenient base to explore beautiful Lisbon.

  • 2/5 Vladik F. 5 months ago on Google
    1) the hotel is older than this universe. Huge moral and technical wear and tear, literally everything screams about the urgency of modernization except the reception 2) very nice and friendly people at the reception. 3) Poor operation of the restaurant at breakfast. Huge queues at the entrance due to the inability to clear dirty tables on time. We waited for more than 20 minutes, and when we arrived, 7 tables were free, but not cleared. In 20 minutes they cleared 2 tables at one of which we were seated 5 stars, really??

  • 4/5 Johan De L. 4 months ago on Google
    Overall good experience. We had 2 big issues though. We prepaid and organised a car from the airport which didn't arrive but more concerning we phoned the hotel about 7 times and the phone was never answered. Overall just felt that the concierge experience was not at the level you would expect from a Sofitel. One additional comment is make it clear that the complimentary drink is only soft drinks or beer and wine. It's only in the small print that other drinks are not allowed. Leaves a sour taste that you are only told after you ordered and wanted to pay.

  • 1/5 Tomasz 5 months ago on Google
    I have booked the room and received confirmation. After few days they have cancelled my booking informing that the price was too low and want me to book with higher price. This is very inappropriate.

  • 5/5 Desiree E. 7 months ago on Google
    We just left Sofitel - my husband and two kids (8 and 10). This hotel was superb from rooms, concierge, smiling staff, and helpful suggestions. They arranged an amazing Tuk Tuk ride for us and answered any questions we had all with a positive and delightful attitude. It is walking distance to shops, restaurants, and activities. Oh and they give you robes and slippers every night 💕

  • 4/5 Dominik B. 1 year ago on Google
    Great location and very helpful and friendly service. Decent size rooms (Luxury Room). A bit old, mattresses and closets worn out. The shower is quite dysfunctional in the sense that it is almost impossible to take a shower without flooding half of the bathroom. Rather annoying because you tend to end up cleaning the bathroom and floor after every shower. In general not worthy of a 5* and incomparable to other Sofitels around the world. No spa, no pool. Nevertheless if that doesn’t bother you one can still have a pleasant stay at this location.

  • 5/5 Dida 1 year ago on Google
    The comfiest hotel ever! We had a blast at Sofitel, especially at the bar. They had these lavender infused whiskey shots, that I still dream about to this day! (The chocolates are not worth the price though)

  • 5/5 Cris R. 1 year ago on Google
    Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your stay. This website will compare countless booking websites and typically will have rates much cheaper compared to others! Thank me later! This resort is one of the most well known in this area. I have been staying here for years. If you decide to stay here you for sure won't be disappointed. The comfiest hotel ever! We had a blast at Sofitel, especially at the bar. They had these lavender infused whiskey shots, that I still dream about to this day! (The chocolates are not worth the price though)

  • 5/5 Peter M. 1 year ago on Google
    Stayed here for 4 nights on Feb 2023. Overall excellent location on the bottom 1/3 of Avenida Liberdade. Superior room had plenty of space and good storage space. Decent sized fridge with mini bar and espresso machine. There were plenty of sockets available near the bed and desk. Bathroom was a good size but could be a little cramped if two were using it. Shower was very generous with rainfall and free moving head. Overall the room was very quiet both internally and protected from street noise. Breakfast was included for a rate of approx €215 per night and overall excellent value for a five star hotel. Bar in the lobby area is pricey with several bars within a few minutes walking distance. Room service was prompt and very good value for a quick lunch while working. Staff in the lobby and housekeeping were very friendly and obliging. Overall it’s a shame this hotel doesn’t have a rooftop bar or a pool - other than that it’s perfect for a business trip.

  • 4/5 Sharosca M. 1 year ago on Google
    The hotel is beautiful and in a great location. The art work they displayed this week was great, but the host aren't extremely friendly. Walkable to great food and shopping.

  • 5/5 Alex G. 2 years ago on Google
    Stayed in Sofitel during Web Summit for 3 nights, and was quite glad that I did. Excellent central location, competent and friendly service. Beautiful common area, and well designed too outside and inside. Nice bar too, well stocked. As Accor Platinum Member, enjoyed the complimentary drinks, platinum amenity, and suite upgrade. Suite was spacious, tasteful, clean, and with good quality furnishings in the rooms and bathrooms. All in all, perfect stay. It doesn't come particularly cheap in comparison with other hotels in the area, but luxury and quality are winning combo for me.

  • 4/5 Louis E. 2 years ago on Google
    Decent boutique style hotel. Gym is pretty terrible for a five star hotel. Staff are extremely friendly and helpful. Best pastries ever.

  • 5/5 Augie & Calla B. 2 years ago on Google
    This was our 4th time staying here. Beautiful place and great service and friendly staff.

  • 4/5 Dana L. 2 years ago on Google
    Gorgeous on the outside, lobby and room a bit smaller than expected. Comfy beds, and a small but functional work area. Big pluses - location and service - both top rate! Everyone is extremely friendly especially the serving staff at the restaurant. Felt like family right away. The food is superb too, an unidentified one star Michelin in quality and presentation! Get the foie gras grapes (trick of the eye dish) and lamb for some melt in your mouth tenderness. We had it twice in our 6 day stay because it was so tasty!

  • 5/5 Irena D. 2 years ago on Google
    Very lovely receptionist. High quality of breakfast.

  • 5/5 Pilar A. 2 years ago on Google
    This lovely hotel always exceeds my expectations. I am greeted with the biggest of smiles and a very courteous welcome. They remember their clients by name, a personal touch that makes one feel welcome and valued. The hotel is beautiful, the rooms are clean and comfortable and the restaurant always serves fabulous food. This is a five star hotel in a great location in Lisbon, but what makes the stay always stand out for me is the level of gratitude and kindness from the staff. Time and time again, I am always very grateful for making me feel at home.

  • 4/5 Nazanin H. 2 years ago on Google
    Update: please confirm and reconfirm with the staff that breakfast is included in your reservation or not. We had been told it is included and we enjoyed it daily. We got charges later on! ------------------ Location is perfect. Staff are very helpful and friendly. Breakfast is served is the newly renovated restaurant. Overall a great experience. Rooms are small, so you might be better to leave the stroller with the reception if you are travelling with kids.

  • 4/5 Tomas N. 2 years ago on Google
    The hotel was a solid city centre hotel with a Sofitel brand amenities, even though I would stay this was not the typical grand old palace or large spacious hotel which Sofitel’s usually are. Rooms were comfortable, even though a little older and a bit dated. However, still got a great night sleep and nice Sofitel amenities that I did expect. The hotel however did not have a much of a lobby space and no extra amenities like a pool, etc. Staff very friendly and helpful, breakfast selection small but the offering was all you needed. The design of the restaurant was very nice. Overall, a friendly staff and great location of Avenida da Liberdade where it is really in the centre and walkable everywhere were the selling points of the hotel.

  • 5/5 Frank H. 2 years ago on Google
    We loved this hotel. State of the art facility and the staff was very welcoming. Special thanks to housekeeping, barkeeper and the breakfast staff as they were very friendly and took care of us. We will definitely come back. Thumbs up.

  • 3/5 Nav K. 1 year ago on Google
    We booked this hotel for its reputation and luxury. Whilst the common areas of the hotel felt very luxurious the rooms felt a little dull and dated. I have stayed at many 5 star hotels around the world and the level of cleanliness of the bathroom was not great as there was dust on sills plus cracks around the sink and walls. Location is brilliant you honestly can't beat it! Breakfast was really OK and the staff were super helpful. On day 2 and 3 we arrived around 9:30am and ending up waiting 20 mins for a table which was not a great experience. Breakfast left alot to be desired and was limited for what a real 5 star should offer. We liked this hotel but there is alot to improve to truly make you the Sofitel the world knows and respects.

  • 5/5 Nong P. 2 years ago on Google
    I had a brief and pleasant stay at Sofitel Lisbon Liberdade and I can recommend this hotel to loyalists of the Accor loyalty program or free agents who do not concentrate their stays with any one chain. However for people with elite tier membership with more than one chain, Sofitel can sometimes be at a disadvantage so I would be less positive but it is more a consequence of the Accor loyalty program than the hotel itself. I had a couple of Diamond Suite Night awards to burn before they expired at the end of the month so I considered booking at Sofitel. Upon investigation I was a bit hesitant at first because unfortunately my stay would require a change in suite between day 1 and day 2 because the same suite type was not available on both days. However the Marriott chain hotels I was considering did not have suites available at all for my dates so I decided to stay at Sofitel. On the first night we stayed in the Prestige Suite; the overall size was not particularly spacious at 44 square meters but it was functional. The hardware was not as new as The Ivens Hotel (Autograph Collection, Marriott) but I cannot say that Sofitel was aging – the suite was to my liking. The bathroom had two entrance doors, one from the living room and one from the bedroom and had a stand-alone shower in addition to a bathtub. The toiletries were Hermes Eau d’Orange Verte as expected. On the second day we moved to a Junior Suite on the same floor so the change in room was quite smooth. The Junior Suite was almost the same size (42 sqm) as the Prestige Suite and was originally not designed to be a suite because it was more akin to two regular connecting rooms each with their own full bathroom, one with a shower and one with a bathtub. I guess the Junior Suites might be more attractive to families with children due to having two bathrooms whereas the Prestige Suite could be a better match for solo travelers or couples. Because my stay was Friday-Sunday I was maximizing the Diamond benefits by having free breakfast on both mornings and therefore Sofitel was not at a disadvantage versus the benefits I could have received at other hotel chains. The buffet was of reasonable quality, although the hot food was pretty standard. I ordered eggs benedicts which were only so-so and the presentation could have been better – my dish looked a bit naked. There was free flow sparkling wine available on Saturday morning which was a nice feature but they did not have it on Sunday - I assumed because of religious reasons. The restaurant was on the ground floor near reception with large windows overlooking Liberdade Avenue. Overall I was happy with the stay and the service was very good, but as the Accor Suite Night awards are not unlimited and must be used wisely, the value proposition if I returned in a smaller room would be a tougher sell especially on the verge of a Hyatt Regency opening soon in Lisbon, Hyatt being the most generous hotel chain with suite upgrades. Also if staying during week days and intending to eat breakfast at the hotel, Sofitel would be less competitive compared to other chains due to the lack of breakfast benefit. That said, the service and the quality of the room were good enough at Sofitel that I would consider returning under the right circumstances.

  • 5/5 Christopher S. 2 years ago on Google
    Only actually visited the brasserie style restaurant on the Ground floor, which had really excellent service, and peaceful. The Foyer of the Hotel was very impressive, as it should be on the Avenida de Liberdad

  • 4/5 Alexi F. 1 year ago on Google
    My little sister and I stayed at this hotel during our stay in Lisbon— little did we know this was during the weekend of one of the biggest holidays in Lisbon, where the parade literally took place on the same street as the hotel. With that being said, it was slightly loud at night but that was to be expected. Room was clean and nice, staff were also polite and nice as well. Breakfast was fine, nothing spectacular, but good! I would definitely stay in comparison to other 5 stars hotels we have stayed at, this is not a five star hotel. Amenities were very basic— there was not even free waters in our room. Overall, it was a nice stay, but I probably will check out another hotel before returning.

  • 1/5 Arun E. 1 year ago on Google
    Stayed at the Sofitel last Monday(June 13 and June 14) thinking it would be a central location to see much of Lisbon. That it was and I must admit that the hotel staff was extremely courteous and professional. However, it was extremely hot on both days and the room AC was not working properly. We opened the window up at night hoping to let some cool air enter - this did help but resulted in being woken up several times by noises from the busy street below. Stay away from the hotel if you hope to have AC on a hot summer day otherwise it is an excellent hotel.

  • 5/5 Joseph A. 1 year ago on Google
    Make sure to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This site will compare hundreds of hotel sites and normally will have prices much cheaper compared to others! You're welcome :)! This place is one of the highest rated in this area. I have been staying here for years. If you stay for a few nights you will love it I'm sure! The hotel and rooms are quite nice, but it is the amazing staff that really makes this Sofitel shine. The location is cereal to many attractions and very walkable.

  • 5/5 Ghida S. 1 year ago on Google
    It was such a pleasant 5 nights stay In this hotel. Rooms are clean and comfortable, all staff were very friendly and helpful, the front desk staff were informative and always provided useful info regarding the tours/places to visit and where to dine All in all it was an excellent experience and highly recommended

  • 5/5 Ana X. 2 years ago on Google
    Really fantastic experience. Drove in and someone came out of the hotel immediately to help us. He helped us find a spot close by since we were leaving for Airport so early the next morning. When inside, we were approached by multiple people to see if we needed help. The lobby is super luxe as well!

  • 4/5 khalid a. 1 year ago on Google
    First of all I would love to say that the location is the best ever. As it is walking distance from most of the brand shops and fine dining restaurants in the city . As well as the downtown and most of the breakfast restaurants recommend in the city . Check in: was smooth and very nice . ROOM: main street view beautiful and happy view . Clean rooms , but unfortunately the house keeping department needs lot of improvement. Front desk and room service were excellent. The one thing that was not recommend by Google maps reviews but we accidentally found it was really amazing is the hotel restaurant for dinner. It was really good experience. Do I recommend this place? 100% Would I come back? If ever back to the city , yes 100%

  • 5/5 Joey C. 3 months ago on Google • 2 reviews New
    I spent my birthday in Lisbon, and we couldn't be more impressed with the staff and the service they provided. Rooms were cleaned every day, turn-down service was done discretely, room service was prompt, breakfast was reliable every day, and moreover, the Concierge staff really put an extra foot forward to make our trip to Lisbon, and Porto, incredible. Filipe is an outstanding asset to the Sofitel in Lisbon. Reward him well!


Call +351 21 322 8300 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Pet-friendly
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Fitness center
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Airport shuttle

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