1/5 Ben S. 8 months ago on Google
Updating
my
previous
review.
We
booked
a
“Superior
Family
Suite”
for
2
adults
and
2
children
(12,13).
According
to
the
website
the
“Sofa-bed”
is
suitable
for
children
up
to
15.
Hence
we
thought
this
should
be
fine
and
we
also
had
great
experience
with
other
similar
Novotels
before.
The
room
we
received
had
a
sofa
bed,
of
1,14m
large
(and
only
one
pillow).
When
expressing
to
the
reception
that
this
may
not
be
suitable
for
2
teenagers,
they
simply
answered
that
other
customers
have
always
been
happy
about
this
(+no
extra
bed
available
and
all
rooms
are
the
same).
We
never
managed
to
speak
to
a
real
“manager”
but
only
to
front
desk
managers,
who
did
not
seem
to
have
any
decision
power
(nor
sense
for
customer
satisfaction).
When
asking
for
a
second
room
(even
though
available
at
much
cheaper
prices
than
we
paid),
they
only
reverted
that
we
needed
to
pay
extra
for
that
–
full
price.
Our
children
slept
very
badly
for
the
2
nights
we
stayed.
I
would
add
that
all
the
other
“negative”
reviews
are
accurate
(aged
rooms,
not
very
clean
rooms,
very
small
windows,
mold
in
shower,
airplane
noise).
I
would
also
note
that
the
sofa-bed
is
extremely
uncomfortable
in
addition
to
being
small.
Swimming
pool
also
on
the
cold
side
(22
degrees
water
even
though
it
was
much
warmer
outside
during
the
day
).
On
a
positive
note,
the
breakfast
was
fine
and
the
hotel
refunded
the
price
difference
between
when
we
booked
and
when
we
arrived
(watch
out
for
Novotel’s
“dynamic
pricing”).
This
being
said,
I
did
express
that
I
was
more
keen
on
better
room
or
additional
room
instead
of
a
refund
–
no
success.
I
did
not
get
the
impression
that
customer
satisfaction
is
a
priority,
they
only
are
interested
in
making
more
money
…
I
am
surprised
by
the
recent
“positive”
reviews
which
seem
suspect
(see
BBC
News
recent
report
about
fake
reviews).
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