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  • 5/5 Ken R. 1 year ago on Google
    I don’t write many reviews. The connection we have made at Hotel Santiago de Alfama goes well beyond a transactional experience. We got engaged on the second floor over the Roman steps. The owners, Manuel and Heleen, have graciously opened the doors to this amazing space for our nuptials and will be an integral part of our ceremony. Some readers are going to be interested in the rooms, food, ambience, etc. – which the hotel delivers in spades. What makes this place so very special and an environment we have started to call home is the staff. Having been in the country for ~5 months, and as we have traveled Lisbon and the surrounding areas, we have found ourselves in a few travel “situations” – broken beds, missed flights, separated on trains (me without my wallet or a phone, sheesh!) and the hotel has always graciously opened their doors and welcomed us back as family to regroup, recharge and get recalibrated. There are so many wonderful people here. I apologize in advance for missing anybody, but Ines, Lana, Catarina, Louis, Bella, Bruno, Gisela, Kevin, Kusum, Denys and those working in the kitchen delivering fantastic dishes are some of the most beautiful people we now count as friends. The space itself while quaint is huge on ambience. From the moment you walk in you’ll appreciate that you are in a unique and special spot. Dating back to the 15th century…having been a palace then tuna can factory and a shirt manufacture it has retained its architectural roots while adding modern touches. The artwork is absolutely amazing – many originals and a handful of photos shot by Manuel…but don’t ask…nothing is for sale [smile!] I’ve penned more words than maybe necessary or what I had intended but I could wax on for even a bit more about how special this place is. Selfishly, I should probably have written this is a terrible place to stay [which is a flat out lie] but in some ways I’d like to keep it a bit of a secret so we can keep coming back “home.” Sit at the bar and let Bruno work his magic, ask for the tuna pate, seep in the artwork, listen to Manuel’s carefully crafted soundtrack, put down your phone and reflect on what’s important in life – love, friendship, happiness and those small moments where you can connect with what’s most meaningful to you. Hotel Santiago de Alfama will ALWAYS hold a very special place in our hearts. Maybe for you as well.
    2 people found this review helpful 👍

  • 5/5 Marco F. 1 year ago on Google
    We, two adults and two children (5 and 12) had a fantastic three days. The hotel is located in a very old historical building right in the center of Lisbon near the Castello. So it's in an excellent location for exploring the city. The decor is very nice and tasteful and suits the building. The staff and service are outstanding. Likewise the breakfast. We were also helped in advance with bookings for rental cars, sailing trips, restaurants etc. For anyone who is looking for something special and small and would like to avoid the standard hotels, this hotel is highly recommended.
    1 person found this review helpful 👍

  • 5/5 Courtney E. 1 year ago on Google
    The room had an amazing view of the river, the most comfortable bed, and, the staff was very polite. The food at the on-site restaurant was SO good. We are there for 4 meals during our two night stay!
    1 person found this review helpful 👍

  • 5/5 Natasha K. 1 year ago on Google
    The hotel is lovely and the spa very attentive and possibly the best manicure I’ve ever had. Anna Rita was so precise my cuticles are perfect! Meals and drinks all excellent.
    1 person found this review helpful 👍

  • 5/5 Maria R. 1 year ago on Google
    It is difficult to express how fantastic our experience was in just a few words, because we could truly write a book. Upon our arrive Lene (not sure how to spell her name) was incredibly kind, witty and helpful. We were oriented in the city and given exceptional care and attention. We tried everything at this hotel: room service, massages, the nail spa (ask for Urmila, she was so wonderful to talk to and gave a perfect manicure!) and of course the restaurant. Everything was a top class experience. We felt so spoiled, especially since it was our honeymoon and my husband’s birthday on the second day of our visit. They had impeccably clean and tastefully decorated rooms with so many goodies. We have never had an experience like this and we cannot wait to return. This is a remarkable hotel that deserves a 6th star! It was that good! The location is also incredible in the scenic neighborhood of Alfama. If you are on the fence, get off and book this hotel, you will wish you could stay longer!
    1 person found this review helpful 👍

  • 5/5 Laura L. 1 year ago on Google
    What a wonderful hotel. We stayed for 2 nights and couldn’t have been happier. The room was huge and luxurious- from the bed sheets to the shower, everything was perfect. What makes it stand out the most though is the staff. Every person who works here is really friendly and helpful - their attention to detail and patience is exemplary. The food was delicious and I had the best Negroni I’ve ever tasted at the bar here. The location is just gorgeous too - it’s in Alfama which is in the old city and it is quieter than other parts of the city at this time of the year (Bairro Alto etc) but that’s what made it perfect. A little oasis in the bustling streets of this gorgeous city. We hope to go back! Hint: Ask for a room with a view as ours didn’t have one unfortunately but I’ve seen others that have a gorgeous view of the street or river.
    1 person found this review helpful 👍

  • 5/5 Tristan M. 1 year ago on Google
    My wife and I stayed here on the Lisbon leg of our honeymoon, which was also the final leg of our trip. I selected the hotel specifically because I heard it had a more romantic atmosphere than other hotels in this class, including The Ivens, and I'm glad I followed that advice. The service from the moment you arrive is top notch, and every single staff member we encountered went above and beyond to make us feel cared for and special (special thanks to Enrique and Lana!). Our room was lovely — open, airy, beautiful, and immaculate. We could open our window onto the street below for fresh air. The Alfama neighborhood, while ~10-minute walk from the center of the city, has a unique old-world charm, and you feel a bit tucked away, which we enjoyed. The hotel's also right across the street from one of the best, if not THE best (of many) miradouros in the city. The included breakfast at Audrey's was the cherry on top. If you have the chance, spend a few days here.
    1 person found this review helpful 👍

  • 5/5 Meredith F. 1 year ago on Google
    This is a lovely little hotel located perfectly within the oldest and IMO most charming part of Lisbon, within walking distance of all major sites. The rooms are beautiful, well-appointed, and exceptionally roomy for a city-center property. Every square inch of the rooms and common areas are immaculately clean. The restaurant serves a delicious breakfast - the pancakes are a standout! Stop by Manny’s bar after a day of sightseeing and have Bruno fix you up a delicious craft cocktail. Highly recommend it, and will definitely stay again!
    1 person found this review helpful 👍

  • 5/5 Paula S. 5 months ago on Google
    A proper 5 star boutique hotel in the best location. Just returned after celebrating our 25th wedding anniversary and birthday so wanted something special - we got it! All staff were so friendly and helpful. Nothing was too much trouble. Our room was amazing with 3 patio doors that opened onto a semi-private courtyard. We had a bath in the bedroom which you really need after long days site seeing. Just perfect! We were lucky enough to use a smaller room on the 3rd floor to freshen up before our flight home which was lovely too with fab views. The breakfast was so good we didn't need lunch! Fab bar area. There is a small quiet outdoor terrace on an upper floor. We will definitely return. Thanks for a lovely holiday.

  • 3/5 Angel W. 4 months ago on Google
    Not terribly impressed. The rain shower had calcification and water only came out of 3/4 of the shower head. There was inconsistent water pressure in the bathroom taps. The air conditioning/heating was pretty loud. Service was so-so. Bed was phenomenal and housekeeping was great, but the concierge was a little condescending. I wouldn't stay again. I think there are better places closer to city center.

  • 5/5 Sam S. 4 months ago on Google
    Lovely stay with a beautiful view in a great part of town. Bed was comfy and room amenities were good (hot water does rattle the pipes but temp was good). Only knock is that the included breakfast wasn’t great—I’d skip adding it when booking and walk somewhere nearby instead. Also be aware that the neighborhood is not as central or well-connected to other popular tourist destinations in Lisbon. Buses/ubers are an option but no nearby metro.

  • 5/5 Stephen M. 6 months ago on Google
    stayed here for three days - recommend the 4th floor for the views. countless wonderful places in walking distance.

  • 5/5 Powell K. 5 months ago on Google
    i like this hotel, rooms are clean, service is rapid and location near the city center.

  • 5/5 Laurens 11 months ago on Google
    Brilliant boutique hotel in Lisbon. Just round the corner from the castle yet walkable from the main attractions. Nice views from the rooms and the refurbishment has been done well. The breakfast is superb! Will be visiting again.

  • 5/5 konata c. 10 months ago on Google
    Very quaint hotel located right next to a popular vantage point that is great for taking photos. All the staff we encountered gave excellent service. The restaurant food was some of the best in the city. When they found out our flight to leave was before the kitchen opened, they offered to pack us a breakfast. It was perfect!

  • 5/5 Bob I. 6 months ago on Google
    One of our favorite hotels from our travels. Warm, personal, and capable service, lovely and functional rooms thoughtfully appointed, a really good restaurant and bar, and a cool location (if you don't mind steep and winding streets).

  • 5/5 Moe D. 10 months ago on Google
    This is a gorgeous hotel with a deep history where updates exhibit exquisite design details and respect the rich past. Not only was our room gorgeous, it boasted a semi-private courtyard and a fully modern bathroom. It is worth spending time in the hotel bar, where Bruno and other staff take wonderful care of you (even going out to get cigars!) and we had the best sangria to be had in Lisbon … and the best beer! This hotel is worthy of exploration, not just sleeping (though the bed was downright scrumptious)

  • 5/5 Maggie P. 9 months ago on Google
    Loved our stay at this beautiful hotel. Rooms were kept spotlessly clean, fresh linen and towels every day sometimes twice a day. Water, tea and coffee always available and replenished. Staff were knowledgeable and charming at all times, smiling freely. Only slight criticism there is nowhere outside with comfortable chairs to sit. The outside eating area is lovely but the seats get uncomfortable after a while. Otherwise was a wonderful holiday. Even the castle, viewing point and town are very close, just as the description states but often not true. Very pleased. We'll go back.

  • 4/5 Ashwin J. 1 year ago on Google
    Excellent location and very nice boutique hotel. Very nice bar and bartender (Bruno). Very nice restaurant staff as well. Would absolutely be back.

  • 5/5 Ashley A. 1 year ago on Google
    This property exceeded our expectations. The room we stayed in was clean, comfortable and lovely. The location couldn't be better - in the middle of Alfama and easily walkable to all the major attractions. Definitely recommend if you are visiting Lisbon!

  • 5/5 L V. 1 year ago on Google
    Wonderful boutique hotel in Alfama. Staff was very helpful and informative, food in Audrey’s was very fresh and very good. Great location especially if you enjoy walking and getting away from the busy noisy downtown, yet still quite close. The tram was also very close by.

  • 4/5 Daria Z. 1 year ago on Google
    Located in the heart of the old town, a beautiful boutique hotel. Definitely get the suite up on the 4th floor. The decor is nice, with a beautiful overlook of the city. Plenty of natural light and space to feel relaxed. Breakfast was fantastic. One of the best eggs Royal I’ve ever had, served on a fluffy brioche toast. The sangria is made to perfection. There were a few issues which made me refrain from giving five stars. Upon arrival, I had scheduled a pedicure with the beauty bar. The next day, I called the reception to confirm my appointment and never received a call back. I went downstairs, waited, to find out that there were no technicians working that day and that my booking magically disappeared. I really needed a pedicure and was excited to try the beauty bar downstairs. I was surprised that I was booked for a pedi on a day no technicians were available. Concerning the suite: the toilet was constantly running. With no door to close the bathroom, the sound invaded the room at times. I also found a pair of mens shoes on the top shelf of the wardrobe??? I do wish the staff would hire a bellman to help carry bags up the steep hill of the road. The girls offered to help, but the suitcases were extremely heavy. Apart from these concerns, the stay was fantastic!

  • 5/5 Lisa S. 1 year ago on Google
    Fabulous hotel in a great location. Super friendly staff and lovely rooms. Also most comfortable bed we had in Portugal. We will absolutely come back whenever we’ll be in Lisbon

  • 5/5 Kim L. 2 months ago on Google • 11 reviews New
    The second stay in this magnificent Hotel was just as good as the first if not better. As returning guests we were treated to a beautiful cheese board in arrival and had our original room. The staff are so helpful and truly make you feel valued. Checking out at 3am was no problem at all as the reception is open 24 hours. This is one of our favourite Hotels in Europe. If your visiting Lisbon I highly recommend you stay here.


Call +351 21 394 1616 Open on Google Maps

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