Smy Lisboa image

Smy Lisboa

Hotel

Warm quarters in a glass-fronted hotel with classic dining, 2 bars & a terrace with city views. People often mention hotel, Hotel, great, room, breakfast, staff, Lisbon, experience, good, stay,


Address

R. Artilharia 1 nº112, 1070-015 Lisboa, Portugal

Website

www.smyhotels.com

Contact

+351 21 020 3684

Price rating

$89/night

Rating on Google Maps

4.20 (1.2K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (39) Hotel (17) great (15) room (15) breakfast (14) staff (13) Lisbon (13) experience (12) good (11) stay (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Guilherme M. 5 months ago on Google • 22 reviews
    Good hotel and great breakfast. I was there for a short business trip but can’t complain. Room was good and spacious, bed comfortable and nice shower.
    2 people found this review helpful 👍

  • 4/5 Al l. 9 months ago on Google
    Nice Hotel. Die to the location it can be a bit noisy because of the planes but we still slept with the window open. The rooms are okay and not very big. Great breakfast and friendly staff :) Location is good but not perfect. However there are a lot of busses that you can easily take. Many restaurants in this neighbourhood!
    2 people found this review helpful 👍

  • 3/5 Greg P. 9 months ago on Google • 144 reviews
    Nice small and clean hotel. This hotel also did not provide a Kleenex box in the bathroom. We were on a Trafalgar bus tour. This was the last hotel before the trip to the airport next day. Checked in late in the evening, no chance to experience the breakfast buffet in the morning. Hotel did provide a bag with two breakfast sandwiches on sliced bread and two orange juices bottled, at 6 AM in the morning to take to the airport. It was nice that they provided a breakfast bag, however, I would’ve expected something a little more than two simple sandwiches, and two juices. Rating for this hotel was based on comparison to the other seven hotels I stayed at on the Trafalgar bus tour. And my limited experience within the hotel.
    1 person found this review helpful 👍

  • 4/5 Bernd K. 2 months ago on Google • 70 reviews New
    Teppich sollte erneuert werden. Ist schon ein wenig älter. Betten sind gut. Zimmer Reinigung. Ein wenig rustikal. Frühstück für den Preis super. Lage 3 km vom Zentrum entfernt aber sehr problemlos. Mehrere Bus Haltestellen um das Hotel. Der öffentliche Nahverkehr ist einfach super in Lissabon!
    1 person found this review helpful 👍

  • 3/5 Marie T. 1 month ago on Google • 22 reviews New
    Zimmer zwar sauber aber nicht sehr schönes Ambiente, normale Ausstattung. Frühstück sehr übersichtlich. Gar nicht ging der Fitnessbereich wo kaum Geräte vorhanden waren.
    1 person found this review helpful 👍

  • 5/5 J. S. 1 month ago on Google • 19 reviews New
    Schönes, ordentliches und sauberes Hotel/Zimmer. Frühstück war ausreichend und völlig in Ordnung. Das Personal war sehr freundlich, von Rezeption bis zum Restaurant. Mit dem Uber sind es meist nur 4 EUR in die Innenstadt/Altstadt, es gibt aber auch einen Hotel-Shuttle. Nicht weit entfernt gab es einen Mini-Supermarkt, wo man sich mit Wasser und Co. eindecken konnte. Wir hatten rundum einen schönen Aufenthalt und können das Hotel wirklich empfehlen!
    1 person found this review helpful 👍

  • 5/5 Nicholas N. 3 months ago on Google • 18 reviews New
    Amazing service, great location and a incredible breakfast. Thanks a lot to the manager who made our visit to the city a joyful experience.
    1 person found this review helpful 👍

  • 5/5 Alexandra M. 1 month ago on Google • 16 reviews New
    Super nice affordable hotel. The breakfast at SMY Hotel has a wide array of delicious options that cater to every palate. From fresh pastries to local delicacies there's plenty for all tastes. The staff's attentiveness and genuine care add a personal touch to the overall experience, creating a welcoming atmosphere that fosters a sense of home away from home.
    1 person found this review helpful 👍

  • 4/5 A Y. 1 month ago on Google • 5 reviews New
    First, I considered the price I got was quite a good deal given it is a 4-stars hotel. So I did not have a too high expectation. Location is central enough that just a few bus stops to city center and helped to avoid the noise during the night. Tram 24 is close by, too. But it is not too close to metro station. The area looks quite peaceful. Check-in was fast. Staff are very friendly (can leave luggage at their storage room free-of-charge). Room is a decent size for single person. Bed looked clean. I got breakfast included. Staff were again friendly and tried to clean tables quickly. Not too much choice for food (same food for two days) but not much complaint (I am easy going). The not very good points are that the there was mould in the shower ceiling. It did not bother me too much but some people are allergy to that so please be mindful on this. My neighbours went back to their rooms quite late in the evening and made quite loud door opening and closing , which I could hear clearly and gave me some shock.
    1 person found this review helpful 👍

  • 5/5 Kim K. 11 months ago on Google
    I loved staying at the Smy Lisboa hotel. A great location, great room and helpful staff. The hotel has a free shuttle to the city centre with a very friendly driver. I would especially like to thank the receptionist Pedro Oliveira who was always polite, lovely, helpful and welcoming during our stay. It was a great pleasure meeting you. We hope to meet again soon. Thank you Smy Lisbon, for having a great experience in my stay.
    1 person found this review helpful 👍

  • 2/5 Evi p. 4 months ago on Google • 599 reviews
    Bed is not comfortable, room is not clean enough, the carpet is dirty, the elevator is not working so we have to wait time because of the people waiting there. We we arrive at our floor we have to make a little trip in order to arrive at our room and to use stairs.

  • 5/5 Samia B. 1 year ago on Google
    The location of Smy Lisboa hotel is unique. It's 5 minutes walking to two shopping malls. It's very near to down town. The room was extremely comfortable with a balcony and a mini bar. The service was really excellent and the breakfast and dinner were very good with variety of different types of food and salads and even different types of dessert. The lady at the reception called Amanda was helpful and kind I will never forget the way she was smiling at clients. My experience at this hotel is amazing and unforgettable. If I travel once more to Lisbon I shall undoubtedly stay at this hotel again. Thank you Smy Lisboa for the wonderful days I spent in Lisbon.
    1 person found this review helpful 👍

  • 5/5 P M. 10 months ago on Google
    Edit: Justo got back to the US from my work trip to Lisbon and chose to stay at Smy Lisboa again. They're definitely doing things right. This time I actually got to enjoy some well deserved drinks in their Rooftop and enjoy the sunset and it looks like they have made some improvements since the last time I came. Staff are just super friendly and I am really happy I chose to come back, because this is definitely my go to Hotel - Great value for money, clean and spacious rooms but the cherry on the cake is the staff like I said. ---- What a fantastic hotel, it is exactly what you would expect a 4 star hotel to be and more! Great value for money, a fantastic breakfast and the restaurant food was also really good! Their rooftop bar is pretty incredible with amazing views ( you get first hand view of Cristiano Ronaldo’s house) and even a glimpse of that beautiful bridge and the Christ statue. Best thing about the hotel was the staff, always smiling and ready to help. The beds are some of the most comfortable I have slept on in a while and the location is perfect, you are pretty much close to everything and they have a shuttle that takes you to the city center, I would not hesitate to book again if we come back to Lisbon!!! Totally recommend.
    1 person found this review helpful 👍

  • 2/5 PTRCK J. 1 month ago on Google • 46 reviews New
    Wir haben uns für einen Kurztrip für das Smy Lisboa entschieden, weil die Bewertungen ganz solide aussahen. Leider wurden wir negativ überrascht. Auf dem ersten Blick sah das Zimmer in Ordnung aus, auf dem zweiten aber nicht mehr. Eines der beiden Fenster war defekt (eine der beiden Scheiben fehlte, der Rest wurde mit Klebeband abgedichtet), wodurch die Geräusche nicht mehr wirklich abgedämmt wurden - ein großes Manko wenn man bedenkt, dass alle 5 Minuten ein Flugzeug sehr tief über das Hotel hinweg fliegt. Einige Möbel waren defekt, der Fernseher ließ sich nicht in der Lautstärke verändern wodurch er quasi unbrauchbar war (aufgrund der Umgebungsgeräusche von außen). Das Frühstück war auf dem Niveau eines Hostels. Es gab Mini-Brötchen, schlecht schmeckendes Rührei samt labberigen Bacon sowie Käse, Schinken, Mortadella und Salami. Der Saft und der Kaffee waren beinahe ungenießbar. Am zweiten Morgen haben wir überlegt, außerhalb frühstücken zu gehen, da das gesamte Restaurant belegt war. Wir mussten also auf einen freien Tisch warten, obwohl man wusste wie das Hotel ausgelastet ist. Die Mitarbeiter waren alle total überfordert bzw. unfähig in dem was sie tun. Die Rezeption ist nicht hinterhergekommen, wodurch die Wartezeiten unnötig lang waren. Die Service-Mitarbeiter im Restaurant haben Wünsche entgegengenommen (zum Beispiel einen fehlenden Löffel zu bringen) aber leider nie ausgeführt. Unser letztes (negatives) Highlight: Die "wunderschöne" Rooftop-Bar. Wir haben uns die Etage 6 des Hotels angesehen, hätten es aber besser gelassen. Wir dachten, es wäre eine zusätzliche Bar wo man sich ein wenig ausruhen und den Ausblick genießen kann. Es handelt sich allerdings einfach um einen großen Raum mit zwei Balkone. Scheinbar waren die Mitarbeiter lang nicht dort, denn die Blumen stinken so stark, dass man nach 2 Minuten besser wieder gehen sollte, da man sich sonst übergeben muss. Selten wurden wir von einem Hotel so sehr enttäuscht, wie von diesem. Sehr schade, denn es sollte ein schöner Kurztrip werden, wo man sich auch auf dem Zimmer wohlfühlen kann. Wir waren aber eher froh, wenn wir das Hotel verlassen konnten.

  • 4/5 Dennis C. 6 months ago on Google • 11 reviews
    Special shout-out to the manager and his team for their impeccable service during our dinner buffet. His attention to details towards us exceed alll expectations and make our dining experience truly enjoyable!

  • 5/5 Sun S. 2 months ago on Google • 7 reviews New
    Wir können euch nur Loben 😊 Alle Mitarbeiter sind sehr freundlich und hilfsbereit. Die Zimmer sauber, ordentlich und nicht zu klein👍😄. Fenster super schalldicht . Wir haben trotz Flugzeugen super geschlafen. Frühstück ist toll für jeden was dabei Süß oder Deftig und super frisches Obst und Gemüse. Wie kommen gerne wieder😘

  • 5/5 C M. 10 months ago on Google
    I have just returned from my stay at Smy Lisbon. It was a great time and great value for money. The rooms were nice and spacious. I had the best sleep I have had in a long time! I found the hotel clean and comfortable. And as far as the location goes, you can’t beat it. It’s near a beautiful park, great restaurants and shopping. The hotel also offers a complimentary shuttle service that takes you deeper into the center of town. Breakfast offered a great variety and even though I did not have lunch, I did have dinner most days and their buffet is fantastic with mostly Portuguese dishes. The best part was their rooftop — it was perfect in a sunny day with a book. But what really makes the hotel stand out is the people! Everyone was attentive, helpful and welcoming. I will definitely be back!

  • 3/5 Martin J. 1 year ago on Google
    Our stay was okay but unfortunately didn't meet the expectations you have from a 4-star hotel with this sort of price. Instead of one specific experience, it's the combination of a set of expectations we were let down on. The location is okay but not very central. You're a 15 minute walk away from the closest metro station and 5-10 minutes away from the closest bus stop. The general area was more car-friendly with little to no restaurants nearby. The cleanliness was generally good but the floor rugs were stained in the hallways around the rooms. We had a balcony of which the table still had chocolate remains from a previous guest which wasn't cleaned until our third day. The room was spacious with a nice balcony view. The air-conditioning barely worked, resulting in very warm nights. The water pressure wasn't that impressive either, and it was a bit clunky to choose the right temperature in the shower. We also asked for extra towels to bring out swimming but we were not allowed to take the towels outside the hotel. This has never been a problem before in more budget friendly placed we've stayed at before so this was a big letdown. Another unfortunate experience was that one of the two elevators were out of order. This lead to a lot of congestion on the one elevator with a very long wait time. Due to the layout of the rooms, we also had to walk "half a floor" in the stairwells with all our luggage to get to our room even after using the functioning elevator. The breakfast was also okay, very good sausages but subpar coffee that tasted like cheap powdered coffee. All these experiences would not be too bad if Smy was a budget hotel, but when you pay considerably more for your stay, you expect considerably better services of which we didn't get.

  • 5/5 Elisa A. 1 year ago on Google
    I stayed in this hotel for business trip. The hotel was perfect for my purpose: great room, great staff, super comfortable mattress and outstanding view. A little bit further away from the major tourist spots, so if you're planning a holiday, take that into consideration.

  • 5/5 Sophie R. 1 year ago on Google
    Had an amazing experience for my and my boyfriend's birthdays Aug '22. I can't thank them enough for our fantastic experience. Staff were so lovely and made such an effort with us. Can't wait to come back to visit. Thank you all!

  • 3/5 Tyrone J. 1 year ago on Google
    This hotel is nice, clean, fairly new, but basic. The employees were very friendly and helped wherever they can. Location is about 40 minute walk from central Lisbon, but with public transport it's quick.

  • 4/5 Kilian 1 year ago on Google
    we stayed here for a night. we were welcomed very warm by the personel. we loved the free shuttle to the city center and the „where-to-go-tips“ by the chauffeur. the standard double room didnt look like on the pictures and it smelled a bad, probably because of the carpet. the blanket had blood stains and no real duvet cover, which was a bit annoying to sleep with.

  • 3/5 Brenda S. 1 year ago on Google
    Staff are great. Rooftop bar was fun. Room was clean but NO air conditioning. Should supply a box of tissues in the room. Elevator was broken. Had to use some stairs to reach another elevator.

  • 4/5 Sapounas S. 1 year ago on Google
    A very clean hotel, with decent breakfast. The room was very comfortable and had the space needed. But as everywhere the staff needs training on how to treat clients. I think this echoes in whole of Portugal though. Overall I was satisfied with the 3 nights staying there

  • 4/5 89 p. 9 months ago on Google
    Really would like to recommend this hotel except for the room. The staff were really friendly and helpful. The hotel/room however was a bit disappointing. It is sold as a 4 start hotel but the criterias were not matched. The hotel needs a refresh (to be cleaned and renovated). The carpet was filthy, and the headboard had vinyl that was peeling. Not acceptable.

  • 4/5 Andrew D. 1 year ago on Google
    Well equipped rooms, very nice bathroom/shower. The staff particularly the guy on the rooftop bar were excellent. Location is a little further out than expected with not much within a 10/15 minute walk. But transport in Lisbon is excellent so it wasn't a major hassle.

  • 5/5 Flávio S. 1 year ago on Google
    Great hotel with super comfy beds! Excellent breakfast and friendly staff! Only backdrop is the fact that you cannot select a couple bed even when you call in advance, as "the system" do not allow pre selection... So, we had to have twin beds... But this did not disturb our stay!

  • 5/5 Lucia De R. 1 year ago on Google
    Perfect location in Lisbon!! The suite was enormous and it would be great for a family traveling with children. The staff were always on point, ready to solve any situation. I will definitely come back to this hotel for my future work trips. Great breakfast too.

  • 5/5 Maria S. 1 year ago on Google
    I had the chance to stay in Smy Lisboa for 3 nights between the 1st until the 4th of November. Lisbon was heavily occupied, and I was lucky enough to find this wonderful hotel, with a very nice rate. Breakfast was great, and the comfort of the beds were excepcional All the staff was very polite and really helpful throughout our the entire stay They have this wonderful free city shuttle that takes you to the center, and the driver has given us some insights of the city while he was taking us, simply delightful service. I will surely recommend this hotel, and i will definitely come back for a new experience

  • 5/5 Satu H. 1 year ago on Google
    Se spend here one night. We had very quiet, modern and spacious room. Breakfast was very good with quality ingredients. Only problem I had was with the bathroom. Handsoap was placed very far from the sink so every bit of the counter was wet when washing hands. You couldn't place anything on this big part of the counter. Other problem with the bathroom was that the shower sewer was not working properly so when taking the shower the floor got wet because the shower drench over to the floor.

  • 3/5 M. V. 1 year ago on Google
    The staff was really friendly and helpful. The hotel/room however was a bit disappointing. It is sold as a 4 start hotel but the criterias were not matched. The hotel needs a refresh (to be cleaned and renovated). The location is good but noisy due to the the crossroad in front of the hotel and the constant planes taking over at the airport nearby.

  • 4/5 Stan M. 6 months ago on Google • 2 reviews
    Very nice Hotel.Staff very efficient all around. Breakfast ...Food was plentiful .Good choices. Slight Drawback on Location ,Fair amount of walking to get to Main part of Lisbon,downhill ,but uphill on way back ,its ok if your young and quite fit ,but if elderly,..taxis or a bus service is available... But have nothing but good reports for the Hotel....My wife and I would definitely return and stay at the Hotel again... It was our Golden Anniversary but we kept it to ourselves....no fuss... We visited Lisbon 25 years back on our Silver Anniversary and always vowed to revisit the city...No complaints...Thankyou to Lisbon .... Thank you to the staff at the hotel... Mark.
    1 person found this review helpful 👍

  • 4/5 Stefanie R. 3 weeks ago on Google • 1 review New
    Drei Nächte in Lissabon im Hotel SMY verbracht. Hatten das Glück, die Suite zu bekommen. Das Zimmer benötigt unbedingt einen anderen Fußboden, das Bad war riesig und sauber, ebenso die Gästetoilette. Das Bett war sehr gut (lange nicht mehr so gut geschlafen), die Flugzeuge, die direkt über das Hotel fliegen, haben wir beide über Nacht nie gehört (Nachtflugverbot?). Das Hotel liegt nicht direkt im Stadtzentrum, ist aber gut zu erreichen. Wer sich allerdings schwer mit dem Gehen tut, sollte Lissabon sowieso meiden: sehr, sehr hügelig, schlechte Fußwege, mega glatte Straßen/Fußwege bei Feuchtigkeit und keinerlei behindertengerechte Fußwege. Wer mit dem Gehen keine Probleme hat: schnellstens nach Lissabon, dort ist es wunderschön!!! Und wer über seinen Geburtstag ins SMY reist, erhält eine Flasche Sekt und ein nett dekoriertes Stück leckeren Kuchen. Nochmals: vielen Dank.
    1 person found this review helpful 👍


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