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  • 5/5 angela z. 2 years ago on Google
    We actually did not stay at the hotel, but came upon it while we were walking in Lisbon. We stopped inside to ask for a restaurant recommendation. Lucky for us, Marcia was working at the front desk. Even though we were not staying at the hotel, she went over and beyond in helping us find a restaurant. She recommended Sacramento - delicious with a fun vibe - and even ordered a cab for us. We will definitely want to stay at the hotel next time we are in Lisbon, because of her!
    2 people found this review helpful 👍

  • 5/5 anitah v. 1 month ago on Google • 46 reviews New
    My stay on this property was delightful to say the least. The staff were very polite and professional. Our room was clean ,very spacious and well equipped, tea , coffee, drinking water was provided and replenished every day. The bed was the highlight of the room very big and comfortable, with plush bedding. We found it quite easy to access all the tourist sites on our itinerary with ease as the metro was a stone throw away so were the bus stops and Rossio train station. Generally we enjoyed our stay in the property and I'd definitely be staying here again whenever I'm in Lisbon.
    1 person found this review helpful 👍

  • 3/5 J T. 2 months ago on Google • 97 reviews New
    The good: Rooms are large, similar to American size. Bathroom has tub and separate shower toilet and bidet. Location is quiet, but close to downtown. The bad: Air conditioning worked, heater did not, which was not ideal for traveling in the winter. This is not a five star property, and the staff act as they cannot be bothered. When I first check in and there was an issue with my room and I asked to be moved. The person at the front desk had to call a manager to approve it. Later I asked if I could get a robe, I was told I wasn’t allowed, if not already in the room. I asked for a bottle opener, and was told I was not allowed to have that in the room but I can bring my bottle to the lobby and they would open it for me. And in order to have these conversations I had to go downstairs because even though they tell you to dial 900 to reach them 24 hours a day of the 7 times I tried no one ever answer the phone. They also do not me in the front desk they hide in a back room. So you must stand there and motion for them to come help you. If you’re going to advertise yourself as a five star property and charge these prices you should have five star customer service.

  • 3/5 Sakanawei l. 9 months ago on Google
    Hotel is well located in a good area near Libertad street, staff is friendly and breakfast is nice. On the downside two of our rooms (located on the 8th floor) had terrible bathroom smell coming from the shower sink. Overall the hotel needs renovation it looks very outdated and has weird smell on some places like the elevators, room corridors and on our rooms. Overall it's not a bad hotel but definitely wouldn't be my first choice next time I go to Lisboa.
    1 person found this review helpful 👍

  • 5/5 Jelvelyn S. 5 months ago on Google • 6 reviews
    We booked this hotel for a long weekend in Lisbon to celebrate my birthday and wedding anniversary with my husband. They were amazing. The staff were the nicest and had amazing service. They were very accommodating and they really made our stay very special. The location was great, near the metro and amazing restaurants and plus we enjoyed having the bathtub in the room. Will definitely stay there again.
    1 person found this review helpful 👍

  • 5/5 Jean Franco Rivera P. 2 months ago on Google • 10 reviews New
    My recent stay at Eurostars das Letras was nothing short of amazing, a testament to the exceptional hospitality and service standards of this establishment. From the moment I entered, the warmth and professionalism of the staff were evident, particularly the restaurant personnel. Miguel, along with the Cuban employees, stood out for their impeccable service. Their multilingual abilities, fluently speaking four languages, added a layer of comfort and convenience to the dining experience. The culinary offerings at the hotel are a highlight. Both breakfast and dinner were delightful experiences, showcasing a variety of flavors and dishes that cater to diverse palates. The chef and their team deserve special recognition for their culinary skills and creativity in preparing meals that are not only delicious but also presented with artistic flair. Miguel, the waiter, deserves a special mention. His attentive and personalized service made each meal an enjoyable and memorable event. His professionalism, combined with his friendly demeanor, truly represents the high standards of Eurostars das Letras. The rooms at Eurostars das Letras are a haven of luxury and cleanliness. The attention to detail in the design and upkeep of the rooms ensures a comfortable and serene stay. The luxurious amenities and the immaculate condition of the rooms speak volumes about the hotel’s commitment to guest satisfaction. In summary, Eurostars das Letras is a remarkable hotel that offers a perfect blend of luxury, comfort, and exceptional service. The dedication and proficiency of the staff, particularly in the restaurant, significantly enhance the overall experience. I wholeheartedly recommend Eurostars das Letras to anyone seeking a top-tier hospitality experience.

  • 5/5 Zack M. 1 year ago on Google
    A very high quality hotel in Lisbon, great price for a very comfortable clean room and fantastic knowledgeable and friendly staff. English friendly and extremely helpful desk staff. The concierge absolutely helped to make our stay in the city special and fun.

  • 3/5 Surega K. 1 year ago on Google
    I accidentally booked my check in for the date of my flight, I needed the check in for a day after as I was coming from Canada. I had to cancel my reservation and then make a new one .. I lost the pricing and the type of room I had for the first reservation. We got to the hotel, I was able to check in a bit earlier than the check in time. Walked into my room to see it was already being used .. we were given a room where someone was already occupying it. We saw a luggage, unmade bed etc. Thank God whoever was staying in that room was not in the room at the time. We told the receptionist and they apologized, later that day we came back to our room to see complimentary fruits, sparkling water and a letter apologizing for the mix up. The bartender was super friendly and nice! 10/10. At the start of my stay, I had asked for slippers and the receptionist said they are in the room but they were not. I went back down later that day and was told someone would bring it up. No one did. I asked again and they said the same thing. Fourth time asking, and was told they had no more. Kind of annoying I had to ask 4 times. The water in the shower literally takes 20-30 minutes to warm up. The cleaning lady threw my clothes I had in the bathroom that was hanging on a hanger in the bathtub .. unsure why but that made me upset and confused. Lastly, on our way downstairs to check out. There was puke on the carpets, on the wall and garbage by the elevator. Not sure if I would stay here again. The parking is very limited, free parking in front of the hotel, on the hotels side. If you park on the wrong side or too far from the hotel, you will get a ticket. You can park underground but it is 15 Euros a day.

  • 4/5 Maribel M. 1 year ago on Google
    It's a 5 star hotel but I'd callit a 4 star hotel. The service is efficient and very polite from reception up to the chambermaids The service at the bar is quite slow as I believe they have to take drinks up to the rooms and the lifts are a bit slow. Although the barman is good at his job. The location is great, it's a very good and affluent area.. 15 to 20 min walk from the centre. Right near to the shops like boss, armani etc. The breakfast is abundant and it has a wide variety. The rooms are big and comfy. It has hotel parking 15 a day . I'd recommend it as parking is a nightmare as it's meters and one can get clamped We had a really nice stay, worth the visit.

  • 4/5 Ayesha M. 1 year ago on Google
    Good, basic hotel for transit and short stays. The staff is very friendly & warm and the rooms are clean and cozy. A very limited f&b menu though

  • 5/5 Mindy C. 1 year ago on Google
    Perfect little hotel. Great bar. Staff was super friendly and helpful. Room was great, king bed (not 2 twins put together), very comfortable! Clean. Affordable. Would definitely stay here again. Side note... if you rent a car, the elevator to the parking garage is very small, but then again. So are the majority of the vehicles in Lisbon.

  • 5/5 Ed T. 1 year ago on Google
    Fantastic hotel in a great the location of Lisbon. Hotel was clean, rooms spacious and comfortable, sort walk to metro and surrounded by high end retail and good selection of restaurants. Staff were excellent and I would thoroughly recommend staying here. Will certainly return upon our next visit 👍

  • 5/5 Cris R. 1 year ago on Google
    Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any room. This site will compare thousands of booking websites and typically will have rates a lot cheaper than others! Thank me later! This hotel is one of my favorites in the area. I've been staying here for a long time. If you decide to stay here you won't be disappointed. Overall the hotel is highly recommended, the location is city center, all the way to the river will take you 15 nice walk minutes. You have metro near. The service was really good everything I want the give me, everyone smile and help. the room in high level and clean. Great brackfest. You have a bar in the hotel.

  • 5/5 Brandon S. 1 year ago on Google
    I have really enjoyed my stay here. Checking out tomorrow. The staff has been really friendly, the room is spacious, and has a balcony! (Junior suite) would definitely stay here next time in Lisbon.

  • 5/5 Hazem H. 1 year ago on Google
    Perfect location in the heart of Lisbon. Reasonably priced and affordable. Breakfast was good but lacks variety. Hotel staff were very friendly and helpful. Highly recommend!

  • 5/5 John P. 6 months ago on Google
    They gave us a quiet room as requested. Very nice and modern. Friendly guy at the front door with a great restaurant recommendation. Breakfast buffet was absolutely amazing. One of the best I’ve had in Europe.

  • 5/5 Pedro M. 7 months ago on Google
    I had an excellent experience in this hotel. Since the beginning we were served very well. Breakfast was included and delicious. Personnel was friendly and they bring a cake for my birthday boy without asking. Overall very pleased.

  • 4/5 Jamal A. 7 months ago on Google
    Nice hotel close to the centre of Lisboa. You walk around 20min to the city centre with all the sightseeing stuff. It got a small gym (space for 2 to 3 people) with weights, tread and cross trainer. Also a Little Sauna there. Did not try the food. Breakfast 20€ per person was too much because I do not eat much so early.

  • 4/5 Chiara 7 months ago on Google
    Good hotel in a strategic location to visit Lisbon. Just a 10-minute walk from the city center. Spacious bathroom and comfortable room. The staff was friendly and accommodating.

  • 5/5 Ekk C. 10 months ago on Google
    Nice and peaceful hotel. We arrived for check-in in the evening but the bellhop was on leave. Luckily, there were a bartender and a housekeeper helped us carrying the luggage to our room. They are very nice and friendly, Thank you so much. That night we also had dinner at the hotel and the food was amazing. My first Portugal meals in Lisbon. The room was cozy and clean. Love the TV programs as they have variety programs for every age. Watch the game channel until I fell asleep.

  • 5/5 Ivka 4 months ago on Google
    Very nice hotel, great location, service. The room was nice big and super clean. From this location we walked around to visit some places and also the metro is close.

  • 5/5 Ari 1 year ago on Google
    Wonderful hotel, super clean/ hygienic, modern spacious rooms (and sizable bathroom) with a huge comfortable bed and great location! The staff and reception team were so welcoming and helpful from check in to check out! Worth a stay, especially because of the neighborhood.

  • 5/5 Margie Marantal (. 3 years ago on Google
    Very nice service and beautiful location

  • 4/5 קאי �. 1 year ago on Google
    Amazing, didn't like the room service

  • 2/5 Raluca I. 2 years ago on Google
    Didn't look like a 5 stars.Bad things:not a clean room,dust on the furniture (very old furniture) when we entered the room,no toilet paper and spots everywhere in the bathroom,I didn't feel confortable to touch everything,bad smell,no balcony.Good things:very friendly and helpful personal,ok breakfast and good location,good bed.

  • 5/5 Mirel K. 3 years ago on Google
    Our travel plans changed unexpectedly so we did a last minute booking at Eurostars das Letras. The hotel just reopened a couple of nights ago due to a Covid. The staff at the front office couldn’t have been more friendly and helpful, attending to all our requests. The room was great and the area of the hotel is the best in Lisbon. Thank your for turning around our situation into a good one!!

  • 5/5 Roman Ahmmed (. 3 years ago on Google
    This is a five star hotel in the city of Lisbon. The rooms in this hotel are very clean and very large which will make you very comfortable to stay. The hotel staff is very friendly and helpful. Highly recommended

  • 5/5 Olivier S. 4 years ago on Google
    I stayed at the hotel only 8 hours and would come back. Staff was so friendly. Room comfortable and large bathrooms with plenty of amenities. Remote controls were not clean at all...only negative point in my opinion.

  • 5/5 Vanessa S. 4 years ago on Google
    Amazing experience and the hotel is situated in a good location! The staff is very welcoming and attentive to it's clients. Great facilities and the bed was very comfortable. The price for a 5* hotel was great too! I would definitely comeback and recommend.

  • 4/5 Aaron Alexander (Loves Y. 5 years ago on Google
    I stayed there while in Portugal for a marketing conference. I enjoyed my stay here and found it to have everything I expected. Pillows and bed were comfy, and room was nice. Downstairs looks modern posh, and the only issue I had was with room service and a pizza that they forgot to remove the plastic and it was burnt into the pizza. They quickly comped it and sent me a new order ( burger ) which I really enjoyed. Overall, I enjoyed my stay and would stay again.

  • 1/5 Harry M. 3 years ago on Google
    I m right now at the hotel. Rooms disappointed, not reflecting the pictures, they said there is a view on the botanical garden but it’s not the case unless maybe for the top floor which by coincidence is not available but the hotel is empty. Fitness center only accessible for half an hour and you have to book before to go... sports usually takes at least one hour minimum. Laundry service is very important for those who stay for a short terms, oh but wait, it’s not either possible on Sunday !! for a hotel ? And don’t tell me all of these is due to Covid. Covid is not an excuse for everything. WiFi is not very good on the 3rd floor. Breakfast so so.

  • 5/5 Valeriya G. 3 years ago on Google
    Perfect hotel to stay in.The view is amazing.The service is also 5 stars

  • 4/5 Элина �. 1 year ago on Google
    It’s not 5* (I think 3-4*). But it worth its price that is actually lower than other real 5* hotels! The staff is very friendly, very polite and supportive. The breakfast is very diverse, there is all you may need: eggs, a few types of bread (and toasts), fruits, musli, Portuguese pastry, cheeses etc. Very good!

  • 5/5 Lily W. 1 year ago on Google
    My family and I traveled to Lisboa and stayed at this hotel. Our rooms were clean and spacious. From the moment we checked in, Tiago provided great service, and will definitely recommend our family and friends to stay here. This hotel is located in a great area. Thank you all for such a great experience!!

  • 4/5 Álvaro 1 year ago on Google
    It’s obviously a good hotel, not giving the five stars because the breakfast menu was very “standard” (with a good cheese selection) and the room views (if they give you first 3 floors) were to a patio. All the rest good: clean, big rooms, quiet, good service…

  • 5/5 Besim H. 1 year ago on Google
    Our stay at Eurostars Das Letras turned out excellent thanks to the service of both Ricardo and Paola at the reception. From parking to suggestions, dos and don’ts in the city, they saved us money and time. They went above and beyond and also had a kind birthday celebration for us arranged. The area is the ideal mix of close to attractions, not too busy, walking distance to the main shopping avenue, and tons of bars and restaurants. Both street (free at most times) and garage parking (15 Euros, you need to use an elevator, caution, it is very narrow!). Overall, good value, good buffet breakfast included, nice spacious rooms, would recommend.

  • 3/5 Jonty F. 1 year ago on Google
    Our floor smelled like cigarettes. The first day we slept in and left the room at around 2pm, worried it wouldn’t be cleaned we asked the receptionist and were guaranteed it would be; it wasn’t. Breakfast was not being replaced 30min before closing. The elevator was really slow. The staff wasn’t very nice overall.

  • 1/5 Iman S. 1 year ago on Google
    BEWARE OF STORING LUGGAGE. 5 STAR? THINK AGAIN. It’s pretty common for travelers to leave their luggage in the hotel’s storage before their rooms are ready for check in. We never expect our luggage to go missing or be handed off to another guest but that’s not the case here. We decided to leave our luggage in between stays at Eurostars Das Letras while we travelled to nearby cities by train. We had done this at on of their partner hotels and everything went smoothly. However, upon returning to Eurostars das Letras to retrieve our luggage prior to our flight the next morning, we came to find one missing, nowhere to be found nor a way to be tracked. The receptionist, Paula, attempted to play the “we never had your luggage, there is no proof” card. Luckily, we had our storage tickets as proof. We were told by the receptionist around 11pm that nothing could be done as the manager was not onsite nor could he be reached. It’s truly baffling that a hotel of such said caliber does not even have a manager on site to handle client issues, or at the very least be readily available in case he needs to be reached. After waiting all night and taking a trip to the police station the next morning, the receptionist supervisor, Tiago, showed up at 9am long AFTER we were due at the airport for check in for our flight home. When he finally arrived and spoke with the police who accompanied us, he informed us that he would look through the cameras to see when the luggage entered the vicinity and if it ever left. Meanwhile, we headed to the airport to try and get our flights rebooked. Not only did we wait 4 hours in line to get our flights rebooked, but our flights could not be changed and we were forced to purchase a new ticket home for $1600. While we were waiting at the airport we called for an update for our luggage to learn that the luggage was returned. You would expect the hotel to try calling since they knew we were waiting, but they didn’t’ even bother. So if we had not called ourselves we would have never been updated about our luggage. When we finally returned to the hotel to verify the luggage, we asked for rooming accommodations as we were forced to book new flights with the next available being in the next 2 days. We were offered a discount of $100 euros on a 2 night stay. We were expected to AGAIN pay for their mistake which should have never happened. When we expressed our anger to the receptionist she simply turned her back and walked away until the receptionist supervisor said he would have to speak with the general manager to see if he would agree in compensating us with 2 free nights following THEIR MISTAKE. I must add that when I said this should have never happened, the receptionist supervisor bluntly responded “well, it can happen.” I acknowledge that mistakes can happen, however, in the event that it does, customer service should go above and beyond in taking responsibility and it should go without saying that we should have been accommodated as our luggage was given to another without any sort of verification. In the event of a mistake like this, the hotels response makes all the difference and will usually put guests at ease, but this hotel did quite the opposite. This hotel exhibited pure negligence and a lack of customer service. If you’re looking for a 5 star experience this is surely not it and very far from it. BEWARE. Note: This location did not even have a luggage cart readily available. Aside from our mishap, we must add a huge thank you to the bartender and receptionist, Rodrigo, as they provided EXCEPTIONAL customer service through it all.

  • 5/5 Dan K. 1 year ago on Google
    Great and diverse breakfast, nice and comfy room. Wonderful staff. Too small gym and sauna.

  • 5/5 Shay M. 1 year ago on Google
    Overall the hotel is highly recommended, the location is city center, all the way to the river will take you 15 nice walk minutes. You have metro near. The service was really good everything I want the give me, everyone smile and help. the room in high level and clean. Great brackfest. You have a bar in the hotel.


Call +351 21 357 3094 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Accessible
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar
    • ✗ Pet-friendly

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