VALUABLES STOLEN FROM WITHIN HOTEL ROOM. Everything about this stay was fine until the day of check out. Prior to checkout, we discovered that we had valuable electronic worth 2000 euros missing. Checking on our app from which we could track it, we saw that the last known location of the electronic was outside of the hotel a block away during a time period we were not present in the hotel (on a tour elsewhere in Lisbon and under no circumstances did we take this item outside of our hotel since arrival). While we had other valuables in a safe, we were unable to fit this in the hotel safe in our room. Therefore, we assumed since this was a 5 star hotel it would be safe to leave it hidden under clothes in our luggage. On notifying the hotel manager, they investigated and said two people from the hotel staff and cleaning entered the room in the time period we were away from our hotel room. They concluded they were not responsible. They called the police but then told us Bc of our travel plans that it would be faster to file a report in person. We checked out (Paid for everything without any sort of compensation or discount for our troubles). So during our holiday, we had the misfortune of sitting in a police station for two hours filing a police report and missing our train (non refundable tickets) and losing something that had irreplaceable memories. Needless to say, this experience left a horrible impression. Never have we had items stolen from our hotel room in all of our travels. I am not sure who is responsible for this theft and likely we will never know. But I cannot draw any other conclusion when items are missing from within our hotel room which no others have access except for us and the staff. Take what you will from this review but this was not what I paid for and would not recommend.

Very nice hotel , very good breakfast a la karte style . Nice and welcoming staff. The time for the breakfast is long and you need patience so take it to consideration. Once they forgot to clean the room and fixed that after hour after 2 phone calls . Other facilities were good and according to expectations. Do not expect a view from the windows since its located in the middle of a crowded narrow streets . Air conditioning is good and showers are also according to expectations.

I discovered a fantastic hotel with excellent service and a delightful breakfast. Sultan consistently provided top-notch service during breakfast, showcasing remarkable customer service skills. He's definitely someone to learn from when it comes to hospitality.

Very high quality facility. Strategic location. Frankly, it was legitimate to expect service that lived up to the 5 stars and the price. But the slowness of the staff combined with, at times, rudeness, left us deeply dissatisfied. When we arrived, the welcome was very bad. Two reception staff did not even consider us for 15 minutes, we had to force their hands and raise our voices to check in. A 25-minute wait for breakfast, after repeatedly requesting it, towels that look like they have been used by the army, even holes in them, are certainly not the prerogative of 5-star hotels. The staff, especially in the bar, are totally untrained and uneducated, they seem to be there by accident. In short, two-star service is offered in the five-star hotel.

I cannot recommend this hotel enough. It’s beautiful, clean, and has all the amenities you could dream of but what makes this hotel truly special is the staff. From the moment we arrived (frantic from driving in Lisbon rush hour) the staff greeted us and made sure we had everything we need to return to a happier state. Special shout out to Emerson and Mario who truly went above and beyond to assist us. If I ever return to Lisbon , I will only stay here. Highly recommend!

More like a 2-3 star hotel. Staff (specifically management) was not competent or helpful. Rooms are basic. Location is the best. The hotel looks nice, but outside of being in a great area is deeply underwhelming. The staff is not competent or helpful (lost our bags upon check in, we looked in both closets but they were placed in a random hallway, thankfully nothing was stolen or lost) and the management is non-existent. The rooms leak from the air conditioner, and multiple appliances do not work. Portugal is a beautiful place to visit but would not recommend this hotel.

The service is awful. As part of a group we were placed at the rooms as they were available after cleaning. Assured was 12:00 by the reception desk. From there on I got every 30 minutes excuses why I should wait another half an hour. I managed to come into my room finally at 16:00. The breakfast was a catastrophe. No buffet, but served to the table. I counted seven (!) different waiters serving our 4-person-table. And no one had somehow communicated with the others. I mean waiting for a fresh coffee for 20 minutes (and asking twice after the ordering) isn't something I expect in a 5-star-hotel. Or ordering scrambled eggs with bacon on the side (something offered in the menue) and receiving the bacon 15 minutes after the eggs? And these things didn't happen to me only, but to everyone in the dining room ... . Not worth the hotel rates. There are more and obviously better hotels in Lisbon.

One Palacio is supposedly a 5 star expensive hotel. I usually don’t leave a review but I feel responsible to warn others when they stay in this hotel to check their bill to ensure they don’t get scammed. My room was ok, with a windows towards a construction site and therefore noisy during the day due to construction. When I asked the front desk if they can change my room, she said they are fully booked but when I checked online there were still rooms available. Anyways, I am easygoing and didn’t say anything. On the 2nd day of my stay, I decided to get a massage since it was raining hard and couldn’t go out. So I went to the spa at 3 pm and asked if there is any availability at that moment. The front desk guy told me there is no availability till 6pm and asked me if I want to take that. I said no since I had to go to dinner with my wife and friends at 7pm. He asked for my room number and said if I changed my mind I can let them know. Anyways, at the checkout date, I found out that I was charged 100 Euros because I didn’t show up for massage!! I explained to them that’s not the case . But he called the manager and after he didn’t get convinced, they brought the spa front desk guy who looked at my face and straight lied that I booked a massage for 5 pm. I asked for confirmation but of course there was none. So They accepted to remove the charge. Just please be careful and check your bills

The staff and service at The One was amazing! So friendly and helpful. The breakfast was delicious and wonderful great healthy choices! The cozy deluxe room was certainly cozy…tiniest room we have ever been in..our only complaints were no place to put or hang anything in room; there was one hook in bathroom for gigantic towels, tiny sink with no space for toiletry bags…half glass shower door with no bar to grip getting in or out of slippery tub (no bath mat.). Can’t imagine an elderly person getting in and out of the shower. Definitely a fall risk. With that being said, we still loved this hotel!

Amazing, Excellent and fantastic are a few words that spring to mind for this spectacular hotel. The building is beautiful and the service is top notch! Each area and each employee has been wonderful. The check in was smooth and welcoming right from the start. They have a guest station with bubbles and cookies to enjoy while you check in and during your stay. The rooms are quality and spotless clean. The spa has water treatment feature and a sauna with massages, etc. The wine bar and the restaurant are delicious. We had the breakfast and it is full service, not just some buffet. The chef makes delicious food and deserts…The lobby was decorated with just the right amount of flare! I could go on and on! We have stayed in several other 5 star hotels in the immediate area and The One Palacio will be our future “home away from home”for any future stays in Lisbon. The other 5 star hotels cannot match the quality and the professional staff! Our stay for 2 nights was Awesome! Thank You! See you soon.

Just spent a long weekend at this beautiful property. Check in was a delight with Pedro as well as the service at the bar. Check out was a disappointment with a young lady who did not even ask if we enjoyed our stay…..which we actually did! No warmth or interest especially since this was the same person whom I requested extra blankets with a day before as we were cold in the room. I was going to mention at check out that the general light switch by the bedside was not working and that the bathtub had 2 black dents and was not really inviting to take a bath…but I wasn’t asked so I didn’t bother. Maybe we were looked down upon as we mentioned that we were taking public transport to the airport and not a taxi..?!? The hotel is truly an oasis especially the gardens to sit and have a drink after a long day of sightseeing in Lisbon plus the impeccable service from the bar staff. Will definitely return and can only hope that the female front office staff will have developed some professional friendly skills by then.

Great location to explore the city and fantastic service. There was one birthday in the group but we didn't flag it proactively, someone (Sara?) must have noticed at check in and sent cake and sparkling wine which was very much appreciated!

This hotel is the best part of our trip! Love it so much! The service is beyond excellent. The staff is so kind and caring. They are always considerate of us. They give us so many welcome gifts. The location is awesome. Walking distance to so many famous tourist sites and so many shops nearby. The environment is very comfortable and cozy. The food is great. Highly recommend and we definitely will come back again. This is our go to place in Lisbon.

Lovely hotel and staff (especially the restaurant and bar tea, inc Antonio) and a perfect location to explore Lisbon for 4 days. Breakfast was excellent - unlimited a la carte options - and a suitably grand setting. A small criticism - housekeeping was a bit hit and miss in terms of towel count and some of the amenities in the bathroom had been opened and not replaced prior to our check in

We stayed here for 3 nights for a city break and it was absolutely perfect. It is in a prime location yet very quiet. For a small hotel it had lots of amenities and the food and breakfast was great. We were celebrating an anniversary and all efforts were made to make it special. The service was also fantastic with every member being friendly and helpful. We would 100% recommend and will be back.

We had the most lovely experience. The service was exceptional - Carolina, Lucas, and Pedro went above and beyond to ensure our stay was perfect. Everything from the beautiful decor, ambience, and luxurious toiletries provided in the room, to the delicious food was exquisite. Most highly recommended!

Just as a PSA: The photos of the rooms make them look a lot larger than they actually are. We booked a deluxe room with garden and it actually is more like a deluxe cave with small window into the garden. As well, we were paying upwards of 650 euros a night. On top of that, we asked the concierge for recommendations for things to do and restaurants, never came. We had to figure it out on our own. We called down and asked to pay for an upgrade each day which none were available. the icing on the cake is we booked this hotel for the pool in which, when we would come to the pool there would be no pool chairs available. A total of 15 chairs for the entire hotel to use. However, there is a TON of space to put other chairs for the guests to still enjoy the pool. So, unless you want to have the experience of a 3 star hotel where you have to wake up at 7 am and run to place your pool towels on your chairs to claim them, or prefer to put your towel on the stone cement ground. I would find one of the other many hotels that have proper chair allowances for their guests. I will say, the photographer who photographed this hotel for their website is a genius, makes everything look much larger and more elegant than it actually is. Hotel location is down a small alley with lots of traffic and homeless people casually doing crack on the corner. End of rant, put pool an appropriate number of pool chairs for the number of guests paying a high amount per night. Don’t false advertise. At least give your guests pepper spray if they decide to walk. 2 stars only for the bathroom and decorations/bed & pillow comfort.

Enjoyed a nice week here. Location is great and service very friendly and accommodating. Room was smaller than we thought (especially for a week stay) but the bed was quite comfortable which was good. Breakfast was mediocre, could definitely be better. Coffee was NOT good but luckily there is a great place next door, Fabrica and we got coffee and croissants there every morning (even though we paid for our hotel bfast).

My stay at The One Palácio da Anunciada boutique hotel was simply enchanting. The hotel is a real gem, beautifully and tastefully renovated and located in a quiet and peaceful part of the city. The rooms were splendid, offering absolute comfort and a warm atmosphere. The renovation of the hotel has retained the historic charm while adding modern touches, making it an ideal place to relax after a day exploring Lisbon. I've had the opportunity to take part in seminars in their beautiful meeting rooms, and I have to say that it was a pleasure to work in such inspiring surroundings. The hotel's cuisine is simply divine. An exquisite blend of traditional and modern that awakens the taste buds. Every meal was an unforgettable gastronomic experience. The hotel spa, with its outdoor pool, is a haven of peace. After a busy day, relaxing in this idyllic setting was a real blessing. But what really made the difference was the impeccable service provided by the hotel staff. They were very attentive, always ready to meet our needs and make our stay unforgettable. I would highly recommend The One Palácio da Anunciada to anyone looking for a unique experience in Lisbon. Thank you to the entire hotel team for your dedication and excellence. I will certainly return on my next visit to Lisbon. Best regards, #B4YOUDISCOVERY

The hotel is very convenient for walking to all major sites and evening strolls to restaurants. The pool are is refreshing with great views and cold beers! The water is cool but welcome. Great breakfast and very attentive staff. The room is very spacious and great bed and shower! Highly recommend with no regrets.

The rooms were very comfortable while the lobby included drinks/snacks/beautiful gallery. The service was exceptional with very kind front desk. The location was central and walking distance to metro/train to Sintra. Overall, I enjoyed the stay and would return!

I recently stayed at this beautiful property and I was able to try all their amenities, and I can say for certain that yes the hotel staff actually give their 110% to make sure that you can have the best or the best. Their customer service is top notch, from the front office to spa, and bell men to the restaurant staff and ofc the house keeping staff. Everyone is just too nice and professional. One name that I will certainly mention here is “Sultan Hassan” from restaurant staff. This guy is awesome, and gave his best customer service. The restaurant manager from breakfast crew was also super nice. All in all I can say is that this is a very nice property and hopefully everyone is going to have the same best experience that I had. Thanks.

The hotel is beautiful. Staff was friendly and courteous. Rooms were clean and very modern. The bed was comfortable. We attempted to enjoy a drink at the bar but were a bit disappointed with the cocktails, it's best to get wine instead. My only complaint is that the walls felt thin, we could hear our neighbors pretty well. However, we definitely loved the location.

This hotel is beautiful, centrally located, and has amazing service. The staff here dotes on your every need. The rooms are beautiful and the beds are extremely comfortable. Tito, in the fine dining room, was a wealth of knowledge and made our experience very special. The food in the restaurant was phenomenal. The young men that work at the pool bar are very friendly and kind. We felt pampered and doted upon by every person on staff that we encountered. We will definitely return to The One Palácio again.

You cannot find a better hotel and location then this great establishment. The facilities and staff are second to none with a location to great eateries and attractions to boot. When you book, make sure that breakfast is included and you will not be disappointed. An extensive menu with well prepared items and world-class service makes this a must-have for your stay.

Spacious rooms. Many compliments menities including welcome drink, in room coffee and water, and a full suite of bathroom amenities. Great central location. Friendly staff. Pool and deck looked very nice but was not heated when we were there (Nov) so we did not experience.

The hotel is fabulous. Wonderful. Very well located, in the center of the city. The service is absolutely professional and warm. The staff is dedicated, competent and efficient. I always come back. It's a fantastic experience. Undoubtedly a reference in luxury hotels.

I recently had the pleasure of staying at The One Palacio da Anunciada, and it was an absolute delight. The facilities were top-notch, exuding an air of luxury and comfort. The interior design was simply breathtaking, creating an ambiance that was both elegant and inviting. The staff were incredibly welcoming, their hospitality adding an extra layer of warmth to the experience. One highlight was the delicious a la carte breakfast included in the price; it was a delightful culinary journey to start the day. The hotel reception is a sensory marvel, with a captivating scent that welcomes guests and a design that is both unique and inspiring. My weekend stay was truly enjoyable, leaving me with a desire to return soon. Overall, The One Palacio da Anunciada surpassed my expectations, making it a standout choice for anyone seeking a memorable and luxurious hotel experience.

One of the most beautiful hotels in one of the most beautiful cities in the world We had very nice days in Lisbon thanks in part to this lovely hotel in the heart of the old beautiful historic centre. Many attractions are within walking distance, and the metro to the airport, among others, is a few hundred metres away. The hotel is beautiful inside and out and is somewhat hidden behind the main road; Avenida da Liberdade. The service, rooms, breakfast and other areas are worth 5 stars. The bed was one of the nicest beds we have ever slept in!

Overall would recommend. Great location, beautiful hotel. Rooms are a bit small but I think to be expected of city center. Positives: - Great location, everything was a 15 minute walk or less. - Beautiful hotel. It was too cold for the outdoor pool and garden but I think they would be a big positive during warmer months - Room was ready early (we arrived around noon) and they upgraded us to a garden view room - Staff was friendly Some negatives: - Given it is a 5 star hotel, expected better housekeeping. It was a bit inconsistent in that not everything was restocked. During our 5 day stay, they never brought us more face towels, and never restocked the shower cap. Complimentary water in the room also was never restocked - Towels and robes were a bit worn/old - We had booked on their own website using a discount code (from the website) but that was not registered in their system. Check-out took long as they thought we had an owing balance. - I found the walls were thin. I couldn't hear other voices or music but heard a lot of thudding, which I think were doors closing and opening. Not a big issue as I sleep with ear plugs but it may bother light sleepers.

The One Palacio da Anunciada may well be the perfect city hotel. Tucked unassumingly into a thoroughly and beautifully rehabilitated palace on the the R. das Portas de Santo Antão, the hotel manages convenient proximity to the grand shopping boulevard of Ave. da Liberdade (think: Lisbon’s Champs Élysée), the Rossio train station, and the bustling Praça dos Restauradores in the Baixa, while still retaining a quiet and calm away from the crowds. There’s no loud branding here, no grand porte cochére. Just a quiet and a unassuming entrance that leads to a round marble table filled with flowers and a wide staircase that suggests some of the opulence found upstairs. The magic of The One’s stunning renovation is reserved for guests: first, the spectacular “secret” garden on the second floor, with a 100-year-old tree casting shade on patio tables arranged around a central fountain, and the glamorous pool overlooking it all on the third floor. Enjoy breakfast here, or an evening cocktail; it is the perfect retreat from the din of the city and a true luxury for guests. Second: the guest rooms, from basic rooms to suites, are just right in all the ways that matter: expansive spaces, with high ceilings, wide plank flooring, plush carpeting, and ample storage found in built-in closets; excellent though still romantic lighting, from hidden LEDs in the ceiling, floor lamps, and table lamps; separate toilet and shower; luxurious linens and plush mattress; and soothing interior design created by shades of beige and taupe, and accented by large blue-and-white platters mounted over the bed (instead of the typical drab art found in so many luxury hotels). The staff don’t let the chic and sophisticated design outshine them. Each staff member was helpful without being obsequious, attentive without being too doting. From checkin, where the staff unloaded our packed car and brought our bags to our room while we ran an errand, to arranging restaurant reservations when nearly every restaurant was booked (it was Holy Week), we were delighted by the staff’s eagerness to help. We did not eat dinner at the hotel, but breakfast—served in a grand room off the garden or within the garden itself—was a nice departure from typical hotel breakfasts: even the grandest buffet can’t compare with the quality of cooked-to-order service, so the hotel offers an extensive menu, including freshly-squeezed orange juice, for one price (or included with the room, depending on your package). After a week of travel and one buffet after another, we reveled in the luxury of relaxing in the garden each morning as wait staff brought us anything we wished. The One Palacio da Anunciada is an ideal European city hotel: modern amenities and design in a spectacularly rehabbed historical palace; warm and understanding service; a central location but tucked into a quiet street; and the charm of a boutique hotel. Strongly recommended.

A wonderful hotel let down by a lack of space and sunbeds on the roof terrace and the (resulting) attitude of some of the guests. This hotel is beautifully refurbished, has a wonderful location and the staff are great. The roof pool is also beautifully done and a lovely relaxing spot. The only problem is that there are sunbeds for around 35 people, in a 75 room hotel. The hotel has a “reservations for max 1 hour” policy, however in the two days we spend a small amount of the time at the pool we saw 1) guests be very rude to the staff: “where am I suppose to lie down then?” when they couldn’t find a spot and 2) we were told to move by a couple who had “seen” the sunbed first and protested at length to the staff, who then somewhat uncomfortably asked if we would move to another spot. No one really wants to deal with sunbed politics with the nationalities of Europe and their different customs of sunbed etiquette, so I suggest if you want to lounge by the pool all day, you go elsewhere!

A very nice establishment with an attentive and caring staff. The hotel is ideally located, near the famous streetcar 28, many restaurants and stores. The swimming pool has a breathtaking view and is very quiet and pleasant. Ideal to recharge your batteries. If you lack inspiration for dining or going out, do not hesitate to turn to the concierge, always smiling and with good advice. We highly recommend this haven of happiness in the center of Lisbon.

The Most Amazing & Unique Hotel in Lisbon. Beautiful Design, Elegant & Sophisticated with Beautiful accommodations and lovely details. Very Kind & helpful stuff. Excellent Dining options: Fine Dining Restaurant, Snacks Options, daily Afternoon Tea, Brunch, Very complex Breakfast with Delicious Dishes. Indoor heated pool and Spa with Sauna, Outdoor pool. We had a real Dream stay, 100% recommend this Hotel. Must visit in Lisbon, 100% worth it! Love Karina

For 300 euros a night, you have the 5-Star priviledge of two twin beds pushed together, threadbare sheets [with holes] ripped bathrobes a single sink, no bathtub and a window that looks out on HVAC. Request for acutal queen-size bed? Denied. Request for room with a bathtub as per 5-Star standards? Denied. "sorry we only have 5 free rooms". Suggestion that since they could not meet these requests that maybe our room rate could be upgraded to include 1 breakfast? Denied. That said, most staff is truly lovely and the pool is very enjoyable. Overall, it's a max 3-Star hotel that in a city like Lisbon should cost 150 a night.

My partner and I had a wonderful stay at The One Palácio da Anunciada! The hotel is stunning and the rooms are spacious and clean. The entire staff was extremely helpful and friendly during our stay. The concierge assisted us with multiple reservations as well as organizing our COVID test which was required for our return flight to the States. Overall, I would highly recommend!

Amazing hotel in fantastic city centre location. So relaxing and quiet at the incredible rooftop pool and courtyard. Bed was so comfy in a spacious and well designed room. Staff were all very friendly.

Superb location close to the centre. Amazing breakfast menu. Great food, the rooms and grounds were a wonderful oasis from the busy city. The staff were exceptional and responded to any question immediately and certainly went the extra mile to make out stay perfect. A few minor niggles with room fixtures and fittings such as the main "patio" door couldn't be opened or closed due the the curtain blocking it. Though this was a very minor point and certainly did not impact our stay.

Wonderful hotel, a real hidden gem. It does not look like much from the outside. But inside it has everything you could want in a hotel. There are two pools, a garden terrace, a spa, wonderful rooms and it spreads out on roof tops so there is lots outside! And this is done In the heart of Lisbon, it make you feel like you are out on the outskirts with lots of room to spread out. The staff is extremely friendly and helpful. Highly recommended.

We had the most wonderful weekend staying in The One. Fantastic, high end bedroom with the most comfortable bed - multiple power outlets and a great wc/bathroom set up. Staff were brilliant, the pool area very calming and although the weather didn’t allow us to use the outdoor areas, these looked great as well and we hope to use them in warmer weather in the future. We plan to return.

A quiet hide away from busy tourism in wonderful Lisbon. Great wines. Friendly staff. Amazing terrace. Brunch was only €39 per person and it was excellent and included wine etc. Really recommend it

If you're thinking of visiting Lisbon you have to stay here! We had the best time at this hotel, bedrooms are lovely a spacious with some fantastic amenities. I forgot to bring any plug adapters but soon realised we didn't need any as they had European, UK & USB charging points and more than just one of each! We spent alot of time at the rooftop pool as it was just so relaxing - not expecting this to play as big of a part of our holiday as it did. Plus the bar staff were brilliant and ended up remembering what we wanted before ordering, which made us feel very welcomed. Staff overall were great, from check in, to a tour of our room, to food and drink. Finally the location was perfect! The streets outside of the hotel are filled with restaurants and plenty of character. Not too far from alot of the main spots in Lisbon. We were gutted to leave such a fantastic place and would love to stay again in the future.

One of the best relaxing times in my life. We had a nice staying in this beautiful Hotel. The Staff was so great, super friendly and helpful. The Breakfast was amazing. Perfect to calm down and relax. Thank u for this amazing time

Nice hotel, the location is perfect to visit Lisbon. Service is perfect, professional. Pool looks bigger on pictures than reality, When the weather is good the pool is quickly full. When I spent my holidays there ( august 2021 ) construction in front of the pool, not the hotels fault but wasn’t very nice.

It was an amazing experience. The best deal you can expect. Located in the center of Lisbon. You can walk to all the interesting places in the city. Facilities for renting a car. Information from the hotel staff to be able to visit the city Exhibition hall of painting and sculpture within the hotel itself. Unbeatable garden and pool.

An excellent stay in a beautiful spot. Rooms elegantly decorated, the revamping of the original palace is something amazing. I am in love with those cellings. And the staff is absolutely nice and polite. Hope to return!

This hotel is really one of a kind. Chic, elegant, clean and amazing staff. One of the best hotel experiences that I have ever had. Will come back.

Sunken in beds? Check They will cradle your body unless you sleep in the middle. Disturbed sleep from hearing every door on your floor shut? Check. We asked to switch rooms to have peace and quiet. I was relieved when they brought me to a quiet room… until 1am. My room is facing a loud concert venue and music is blasting. Earplugs? Check. Are they working no? On the positive, the staff is nice and the rooms are solid.

Incredible hotel. Very kind staff and excellent service. The garden/courtyard area is lovely. Great pool. Beautiful rooms.

We recently enjoyed a 6 night stay at The One Hôtel in Lisbon. The hotel has an excellent location for sightseeing, and is extremely close to Avenue Liberdade and Rossi Railway station. Our room had beautiful Spanish bed linen and a great vista over the courtyard. But the most impressive part of our stay was the quality of service provided by the Hotel staff. Everything was 5 Star. Concierge, breakfast service, O Jardim Wine Bar, all were exceptional. EVERY single person we encountered working at The One provided the most fantastic experience. Highly recommend.

I would like to express my heartfelt thanks for the amazing experience that my friends and I had during our recent stay at your beautiful hotel in Lisbon. From the moment we arrived, we were impressed with the warm welcome and exceptional service provided by your staff. I want to specifically mention Diogo from reservations who arranged our booking flawlessly, and the team at the reception who was always there to assist us with any queries we had during our stay. The rooms were stunning and equipped with everything one could wish for, making our stay truly comfortable and memorable. Additionally, I would like to thank Fabio and his colleagues for their excellent assistance in organizing activities during our stay. Their recommendations and suggestions made our trip even more enjoyable and unforgettable. Although I did not have the opportunity to meet Diogo in person, I must say that he was extremely helpful and responsive throughout the booking process. I tried to meet him a couple of times, but unfortunately, our schedules did not align. Nevertheless, I appreciate his professionalism and commitment to making our stay a success. I am already looking forward to my next visit to your hotel and cannot wait to experience the same level of hospitality and service again. Please let me know if there is any platform where I can leave a review or recommendation to help other travelers discover the magic of The One.

Our stay at the One Palacio was wonderful! The hotel is beautiful, very clean, and centrally located. The service was exceptional and the entire staff was friendly and helpful, especially Rafael. We were celebrating our honeymoon and they welcomed us with a beautiful cake and champagne in our room as well as welcome cocktails. We would definitely recommend this hotel to others and would stay here again ourselves. Thank you!

We have spent three fantastic days at the Hotel The One Palácio da Anunciada. I say fantastic then, the location is perfect, the decoration exquisite, the service very professional, always attentive and with a big smile. Something to highlight and that has left us wanting to go back, are the terraces and the pool... so we will have to go back!!! Thanks to the management and the whole team for the work done. See you soon!

Very clean and comfortable, with the most helpful staff! They were very accommodating especially given our travel with a baby. The price was good given the quality - paid four star price for a five star hotel. Very much enjoyed our stay, and highly recommend.