We came to Lisbon to celebrate my wife's birthday. We stayed 3 nights. On the night of her birthday we come back to find a surprise guest in our room, a cockroach was crawling on our bed. After showing pictures to the reception we are offered another room. Sadly this room came with its issues as well. Ants crawling around the (non working) coffee machine, a shower handle not working and with only very hot water coming out. During our check out, we were promised a manager would get in touch for a compensation. I waited long enough and even tried reaching out on my own, but to no avail. They are nice and friendly until you check out, then they forget about you.

The “Carmo” in the Lisboa Carmo Hotel is a traditional Portuguese lady's name, and the hotel does not hide its origins behind unnecessary make-up. It puts on a surprisingly genuine face to its guests, it is contemporary, refined and informal; the staff is friendly, the mood is almost festive, as if you're visiting friends. The Carmo's 48 rooms, much like the rest of the hotel, operates under a “less is more” rule, with classic furniture and neutral colours, and the occasional shiny bauble – a gold-rimmed mirror, a colourful armchair, bucolic wallpaper, a leather-upholstered big chair. From the Largo do Carmo, any direction, up or down, will lead you to an interesting destination, full of nice things to do, taste or discover: downhill you will find the typical stores of the Rossio and the city centre; uphill, you will find new businesses and restaurants at the Príncipe Real.

Hotel is well situated for public transit and exploring the historic parts of Lisbon. Rooms are clean and comfortable and in a fantastic location. Nespresso in the room, and housekeeping replenishes complimentary still and sparkling waters each day. Breakfast is fantastic. Not as slick as some of the big name 4 star hotels. But a comfortable boutique hotel.

Great hotel, good breakfast, convenient location. A bit pricey for what it is. They had 2 egg tarts and 2 apples for us when we arrived to the room. Complimentary bottle of water daily to room. The coffee at breakfast is good!

This place was great. The service was excellent. The breakfast in the morning was delicious. Location was perfect. No complaints. Would definitely stay again.

We thoroughly enjoyed this incredibly quaint hotel in the old town area of Lisbon. At the bottom of a busy street it doesn’t look exotic from the outside but as soon as you enter you experience a sort of Alice in Wonderland with first class service, nicely appointed rooms and a wonderful breakfast to start your day. I can’t say enough about Andre, Rafael, Giselle and the rest of the staff who made us feel so special. And the VIP ride with Alexandre, in the Tesla was a wonderful way to conclude our fabulous stay in Lisbon.

Wonderful hotel, perfect location, great staff, lovely rooms. We got an upgrade and were very happy! Breakfast is amazing. Thank you so much and we will be back for longer stay!!:-)

Pros: The location is great Beds are comfortable Female receptionist was nice Cons: Heat didn't work Room smelled moldy No face cloths but only hands towels provided Too much coughing in the dining area by staff Carpets in rooms needs to be changed. Looked and felt unclean

The staff at this hotel are what made this a great experience for me. The first night, the heating was not working properly in my room. It was a Sunday night when most things and services are closed in Lisbon. Beatrice and Bernado tried multiple approaches to come up with a solution for me. The next morning, Sonia, the hotel manager, upgraded me to a better room and gave me a great price for the extra night I wanted to stay. The evening before I left, I thought I had left my phone in a taxi, so David, who was on duty, immediately called multiple taxi companies to put out a general alert to look for the phone (I found it five minutes later in the depths of my bag). The service at this hotel is top quality, friendly, and kind, not just when everything is going great, but in situations where things go wrong. The rooms are beautiful, very comfortable, and the location is fantastic. Thank you all so much.

Hotel is in heart of Lisbon. I really want to thanks all staff for their friendly service. We enjoyed a lot during our stay. Room had small balcony which is enough for us and view of lisbon. Breakfast is good here. There are plenty cafes and restaurants near the hotel. Train and metro stations are 2 minutes away from hotel. We will be back for sure. Thanks to Hotel management for everything.

We stayed in this hotel for 3 days. The staff was so helpful and polite!! Everyone wanted to help us and give us directions for the Lisbon sights. The room was so cozy! Our bed was king size , the most comfortable bed I have ever had in relation to other stays at other hotels. The last but not least, the breakfast was satisfying and quite tasty!

Highly recommend this hotel. Location excellent. Carmo Square is in the high part of city. Absolutely lovely place to hang after a long day of seeing lisbon. Many many cafes close by. But if you are there on a saturday, make a reservation! Hotel staff excellent. Breakfast unsurpassed. Never seen such a spread. Room small but very nice. Very clean. Good linens. Great views. The only reason I go 4 out of 5 is the bathroom. Shower always dripped and hard to use. Weird knobs. Small plastic shower enclosure. Bathroom v. small. But not a rule out. I would def stay there again.

It was a great experience. We stayed for 10 nights and the personal was very kind and attentive with us. The room was cleaned daily and the breakfast was very tasty, especially the fruit salad.

We stayed along with 3 other couples in this hotel. We stayed 5 days. We ate and drank in the restaurant and out in the square. We asked for help with two different tours (last minute I might add), restaurant suggestions, just countless requests. Every single one was meet with a smile and OUTSTANDING service. Special thanks to Gisele, Joyce, Fatima and David, much thanks to you for taking care of my family, especially Gisele. It's not very often that I'm this impressed with a hotel. It's not the newest, and it could use a little facelift in some areas but the staff and service and for made up for that in spades. Also the complimentary shuttle (only if you stay over a certain number of days) was great. Thank you again for everything! The Cunninghams, room 204.

PRO'S: - very well located - good-sized rooms - nice view from balcony CONS's: - the room lighting is very poor - the airport transfer is very bad, it comes late and in cheap uber - complimentary tuk-tuk offered on booking it is not recommended by reception staff - the food at the restaurant arrives very, very late - the power outlets are put in inconvenient places for charging your phone, watch etc. and no usb charging slot

Such a great place to stay, located in the heart of Old Lisbon. My room overlooked ruins and nearby Castle. Friendly staff made stay even more enjoyable

This is great hotel, well situated, comfortable and nice breakfast selection. Walking distance to all the sites and bars. Staff friendly and our room was like an attic room with lovely views over the city. I would recommend this hotel to anyone visiting Lisbon

We had a very pleasant stay and enjoyed it to the fullest. The hotel manager and his staff made everything even nicer for our special occasion. The hotel is very close to all the great restaurants, shopping and sights. We will stay here again once we're back in beautiful Lisboa. Obrigada!!! P.s. 10 stars for the kindest hotel staff!

In the heart of Lisbon, this hotel is well located. On the same street, there is a supermarket within 2 minutes for those who arrive late and miss dinner. You can easily reach Sintra by train from this hotel if Sintra is on your list to visit. Trains to Sintra run about every half hour I think. Catering staff always greet guests with a smile, and the breakfast is excellent. When I had questions, the receptionists were always helpful. Since it was my birthday, a cake was delivered to my room, and another one was received at dinner as well. There should be more shelves or straight shelves in the bathroom, as well as shelves on the walls to have more storage for personaL stuff like make up. As a result, we were able to choose from a wide variety of rooms and had a great view from the window. It is a hotel I would recommend.

Great amenities and beautiful views from our 4th floor. Close to plwnty of cafes, restaurants and tourist locations.

The price is reasonable! Room is very clean! As for breakfast, there are varieties choices and delicious! Service is perfect! They answered all questions clearly and professional, even the guide they recommended was excellent! Very good hotel to stay during travels in Lisbon! Highly recommend!

It was a special hotel, top location and special hotel team. I got a special present for my birthday. That was amazing. Thank you a lot and hopefully see you soon! Greetings from Austria 🥳

Wonderful and elegant hotel! Very comfy bed and had a nice crib. Staff were very helpful and nice.

Hotel and bar were 5 star. Incredible customer service and Andreas at the front desk helped out with an issue that was above and beyond, kind and helpful. And Aldair was an incredible bartender. Would highly recommend this place.

Nice quiet place despite being at the Center of it all. Besides that, the staff goes way way beyond their duty to make us feel at home.

Excellent hotel and service, very close to everything and great rooms and restaurant

Great stay. Amazing staff. Andre was exceptionally kind, professional and attentive. Highly recommend

We were SO incredibly fortunate to begin our 3 month European adventure in March 2022 at the Lisboa Carmo Hotel! The VIP ride from the airport with Alexandre, in the Tesla, and he was warm and welcoming as gave us a tour until he dropped us off. The entire staff went above and beyond to make sure our every need was met. We spoke very little Portuguese at that time, and they were willing to both help us with the language, and speak to us in English when needed. The room was perfect. A double room (Family Suite) so we had an extra bed & bath for the nights we needed extra sleep due to jet lag. The breakfast? For 2 weeks we were spoiled. Fresh fruit like we had never tasted before. The mangos and papayas were out of this world. They said we can have whatever we want in the omelet, and when I asked for asparagus, the host apologized and then we saw him outside running across the street. He came back with fresh asparagus. There was a great variety and the coffee was delicious, too. What a treat! The location could not be better! Away from noise and crowds and close so much! The staff was helpful every step of the way! Our trip was off to a 5 STAR start. Our sincere thanks to the entire team!!

Super friendly and helpful staff. Superb location mins to train station and centre of Lisbon. To top it off Very comfy bed and exerlent breakfast.

Excellent experience from booking to stay. Check in was swiftly and they honored our request for a bath tub. Recommended to upgrade the room. Staff was so friendly and accommodating during our whole stay! The breakfast was nice as well. We felt very welcome at Carmo. We have one critique point: I accidentally dropped some food on our sheets the first night, but instead of changing our sheets, the cleaner just flipped the sheets so the stain was facing downwards. I found out after two days :( Also, a bottle of glue was left in our bathroom after our room was made (?).

Great location, amazing/clean rooms, and spectacular 24/7 front desk service. They really made my stay perfect. Highly recommended. The staff was very diligent and kind - provided local recommendations, tips, and even booked some things for me. Bottled water provided, great/fast WiFi, very comfortable bed, and overall wonderful stay.

The service is great because the staffs are polite and hospitable. Liked the room size and breakfast too. 👌👌👌

Best hotel in town! Beautiful location, excellent restaurant and very kind people in the staff!

The hotel is great, the location is beautiful, waking up each morning to the piazza in front and coming back to it at night invariably puts a smile on your face. The hotel and the staff is more than helpful, especially Rafael who will go out of his way to make your stay pleasant and help you in any way he can. Thank you guys for being a big part of a great vacation.

This hotel is absolutely amazing with some of the best views I have seen in Lisbon. Breakfast is worth it and the staff is super friendly. Would definitely come back here. Great quality to price ratio!

1/5 One of the worst hotels I have been to. Good location .... Here it ends. First room: a tiny room, a broken coffee machine, annoying noise (probably an electric pump next to the room), a claustrophobic shower. After three days I move to another room: significantly larger than the previous room. I find the pillows uncovered (at the reception I was told there was a problem with the laundry), after two days they forgot to clean the room, almost every day they forgot to put shower gel and instead they put shampoo and conditioner (the funny thing I'm bald, what the hell am I going to do with shampoo and conditioner). On the days they clean the room they leave garbage in the room. The same claustrophobic shower. But ... there's a bonus: unstable water flows, once hot once cold. It was a nightmare to take a shower. If you want to sleep well, do not leave the windows open. I could not sleep with open windows because of the loud talk/shouts of passers-by throughout the night until five in the morning. Poor breakfast. There is no restaurant and no bar in the hotel. This hotel urgently needs renovation. The Bottom Line: Poor value for a really expensive price

Nice little hotel in Chiado! Great location convenient to everything. Got an upgrade to a city view room, which had a great view of the castle across the valley. The room had the glass shower/bathroom as others have mentioned but if that is weird to you, just close the blind. The breakfast was quite good with a good variety of choices.

Perfect location, perfect room

At check-in, we were told that we were upgraded to a Deluxe room and that we had breakfast included. The person at the check-in desk was incredibly friendly and helpful. We were really happy about this and took advantage of the breakfast on Sunday morning. At checkout, we were surprised by a different staff telling us we should pay for the breakfast. When we explained that we were told at check-in that the breakfast was included he started to become extremely rude. He was telling us that now his colleague would have to pay for our breakfast, trying to make us feel bad about the mistake they seemed to have made. We asked him how we deserved a behavior like that and he told us that he thought we knew our breakfast was not included and tried to take advantage of this situation. We ended up not paying for the breakfast and he then admitted, that he didn't actually know if his colleague would have to pay for our breakfast. This was the worst experience we ever had at any Hotel. The staff member was from the beginning trying to make us feel bad for their mistakes. If this is the way mistakes of their own staff are handled here we strongly advise staying in one of the many other great Hotels in Lisbon.