1/5 Gözde �. 8 months ago on Google
This
is
definitely
one
of
the
worst
hotel
experiences
we
ever
had.
The
room
was
very
dirty
when
we
arrived,
with
other
people’s
hair
on
the
floor.
The
bathtub
didn’t
drain
the
water,
which
made
it
impossible
to
take
a
shower.
The
staff
working
at
the
frontdesk
were
not
responsive,
except
for
Carlos.
After
informing
the
front
desk
about
these
issues
(5-6
times!)
and
being
told
that
they
would
be
taken
care
of,
nothing
was
resolved
when
we
came
back
in
the
evening.
Even
worse,
a
mechanic
went
into
the
room
the
fix
the
drainage,
didn’t
fix
it,
and
left
the
bathtub
covered
in
dirt.
When
we
informed
the
front
desk,
we
got
the
reply
that
there
was
nothing
to
be
done
and
we
had
to
wait
(without
a
shower
after
a
12
hour
flight)
until
the
next
day
for
the
mechanic
to
return.
Carlos
then
offered
kindly
to
change
our
room.
We
had
to
change
our
plans
to
move
our
belongings
(without
any
help
from
hotel
staff)
to
the
other
room.
The
new
room
was
also
dirty,
with
dirty
towels
and
piles
of
dust
on
the
floor.
The
safe
in
the
room
was
broken,
and
again,
when
we
informed
the
reception
it
was
not
taken
care
of.
They
did
not
refill
the
stocks
of
water
in
the
room,
nor
toilet
paper
during
cleaning.
These
are
basic
services
that
you
expect
to
find
at
any
hotel,
let
alone
one
belonging
to
a
famous
luxury
chain.
I
recommend
that
you
do
not
waste
your
money
at
this
hotel.
The
only
good
thing
is
the
location,
and
there
are
many
other
hotels
in
the
area.