1/5 Olek 1 year ago on Google
HF
Fenix
Lisboa
4*
The
4
stars
hotel
without
regular
duvet
covers,
towels,
hard
beds,
super
contrast
shower
from
extreme
warm
to
cold
water
and
iconic
iron.
We
booked
this
hotel
by
really
big
mistake,
because
HF
Fenix
Lisboa,
HF
Fenix
Garden
and
HF
Fenix
Music
is
not
the
same
hotels,
even
they
are
laying
at
the
same
spot.
About
our
stay
at
HF
Fenix:
Well
we
really
still
can’t
understand
that
it’s
4
stars
hotel.
After
long
journey
we
decided
to
take
a
chill
and
relax
on
our
bed.
The
first
thing
we
discovered
was,
that
our
duvet
is
just
packed
in
2
big
bed
sheets
and
duvet
is
completely
open
on
sides.
We
contacted
the
reception
and
asked
them
to
fix
our
duvet
with
normal
duvet
cover,
since
it’s
not
so
hygienic
for
us
to
sleep
without
duvet
cover
that
is
completely
open
and
can
touch
the
skin.
Short
time
after
we
got
cleaning
staff
at
our
room
and
the
lady
had
some
language
issues
to
understand
what
we
need,
after
back
and
forward
she
took
our
duvet
and
went
to
sew
it.
We
got
back
the
duvet
cover
that
is
to
small
and
still
completely
open,
but
now
only
on
one
side.
We
diced
to
go
down
to
reception
and
showed
them
the
pictures,
just
to
confirm
that
the
our
problem
is
still
not
solved
and
it
shouldn’t
look
this
way.
But
it
was
not
so
much
help
to
get
and
given
up.
Shower
is
like
nightmare
with
unstable
water
temperature.
First
you
get
ok
temperature,
but
after
some
minutes
starts
the
rollercoaster,
you
going
to
feel
your
skin
burns,
and
after
is
going
to
be
ice
cold.
In
the
middle
of
our
stay
we
came
back
to
our
hotel
room
after
long
and
warm
day
outside.
Time
to
take
a
nightmare
shower!
Well,
we
didn’t
get
the
new
towels
from
cleaning
staff.
Calling
reception
and
asking
them
for
new
bath
towels
and
they
tell
us
that….
THEY
DON’T
HAVE
ANY
BIG
TOWELS
for
today!
We
got
some
small
hands
towels
to
dry
whole
body.
The
next
day
is
the
same
problem:
We
came
to
our
hotel
room
after
long
city
sightseeing
at
30*C
outside
and
been
thinking
to
take
a
shower,
but
still
no
towels
and
we
got
the
same
answer
from
reception….
WE
DON’T
HAVE
ANY
BIG
TOWELS
TODAY
EITHER.
Hotel
staff
sounds
very
arrogant
on
the
way
they
talked
to
us,
it
was
no
apologies,no
excuses.
Only
big
plus
in
this
hotel
is
location
(2
min
walk
to
subway
and
10
min
to
the
city
centre).
But
does
it
worth
to
sleep
in
hard
bed
without
bed
cover,
burn
your
skin
in
shower,
no
big
towels
and
rude
staff
is
up
to
you.
Thanks
for
us
HF
Fenix,
see
you
NEWER!
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