Overall a solid value — its a great location and the hotel checks a lot of boxes. Staff are very helpful and the breakfast buffet provides a good option for mornings where you have a lot to do. That said we were surprised by how noisy it is if you try to sleep in — and we are from NYC so we are hardly new to noise! Wouldn’t recommend if you’re a light sleeper

Great location! Rooms were very comfortable and clean, super friendly service. Considering the cost, it definitely exceeded my expectations. Recommend it and would book again.

Loved this hotel. Balcony in the bathroom which never seen before super cool. A window with a view of the restaurants downstairs and part of the plaza. Good size for 2 and stocked nicely. Has a boutique vibe to it. The front desk personnel were courteous and always greeter us when leaving and arriving. They also recommended restaurants twice and did not disappoint. Location location!! Everything is walking distance and if not, there are metro stations right by the Hotel. The only negative is how loud it gets late at night . You have to keep your window closed since all you hear is people outside having dinner or the late night recycling or people leaving party scene. Other than that if noise is not an issue then this is a good stay.

Aside from one particular member of the hotel staff, the rest were welcoming and kind. The room itself was clean enough and the beds were comfortable. However, I would not choose to stay again or recommend this hotel as this one rude staff member ruined the overall experience for us. She was condescending towards us and probably assumed we didn’t speak English. We are fluent, there was no language barrier. She shouted “what room number?” at us repeatedly when we went to the breakfast area even though we just wanted to ask about getting a coffee. There’s absolutely no excuse to speak to guests in such a manner. Not even a “good morning” or anything, she stormed off when her colleague told us we could help ourselves to free coffee. When we checked out, she did not greet us, say thank you, or goodbye. She just glared at us and said “there’s no more charges…” until we walked out of the door. Her colleague next to her said goodbye to us even though he wasn’t serving us. I don’t understand what her problem was, I think she needs to be trained on providing better customer service.

Very well located hotel in Lisbon. You would be around 15 minutes walk at most to the majority of the tourist sites and river. The train station/metro/tram are also very close. The hotel is located in a pedestrian area with many restaurants and shops immediately outside. Rooms were fairly spacious and were clean and well maintained. Beds comfortable and there are a lot of areas around the lobby of the hotel to hang around or enjoy breakfast on the terrace. The staff were all extremely friendly and helpful, checking to make sure we were enjoying our stay each time we walked by reception. Due to covid19, the breakfast buffet was closed which was disappointing but instead you could order a breakfast bag and collect it from the breakfast area. We ended up with a Yoghurt/Apple/Ham and Cheese Sandwich/Pastel de Nata each morning. I would highly recommend this hotel for your next stay in Lisbon.

We visited Lisbon in April, The hotel is nice and tidy, the rooms are perfect the location very good and the staff is nice but there were two staff members - Bruno and Anna who made our holiday perfect !! Thanks to the personal attitude and the excellent recommendations. See that they love their workplace and work from the heart. They take care of the guests like real hosts. Anna and Bruno thank you so much! You made our vacation perfect !!

Great location - it is right in the centre of Lisbon and close to a lot of attractions, restaurants, cafe and shops, in addition to easy transportation. I couldn't think of any better location! The entrance door was a bit hiden in between restaurants that I almost missed! Great host - the reception and staff are all very friendly and welcoming. We had lovely communication regarding check-in instructions, things to do in Lisbon, my days and experiences here. I was living at the 1st floor. The room was very clean and comfortable, about the right size! I love the design of the table and the full size mirror next to the window!! They are really making good use every single piece of the room. Clean bathroom with a big sexy mirror. They seperate the shower room and toilet. At the beginning, I thought it would be noisy at night because of the restaurants downstairs but it turned out not at all! I had amazing wonderful days with them. Would definitely recommend Gat Rossio!!!

Hotel Gat Rossio is such a nice hotel! The staff is so friendly and welcoming! The hotel is clean and very centrally located! They even printed training tickets for me when I forgot to do it at home! This hotel is a home away from home! Stay here if you can!

Ein zentral gelegenes kleines Hotel. Nachts ist es absolut ruhig. Die Zimmer sind zweckmäßig und sauber. Das Bett ist sehr gut. Es gibt einen Föhn, allerdings nur sehr wenig Ablageflächen. Die Handtücher wurden alle 2 Tage gewechselt. Das Frühstück war abwechslungsreich und wir haben nichts vermisst. Das Personal war sehr freundlich und hilfsbereit. Wir empfehlen das Hotel gerne weiter.

The hotel is located in the heart of the city (across from the main Rossio train station, Metro Rossio station is right there, right on the grand avenue Liberdade, cafes and restaurants and shopping). You cannot ask for a better location. The hotel is on a narrow beautiful street too. The staff was awesome--helpful and friendly. The room was immaculate with crisp linens and hot water in the shower, very comfortable with a huge window and you could walk out onto the small balcony and see the city. The breakfast was very delicious and unusual for americans:) It had tasty cold cuts/cheeses, croussants, deserts, coffee, you could also make waffels I think. I coudl have not asked for a better hotel and experience for sure. If I come back, I will stay here again.

Perfect location of hotel right smack in the middle of town, in between the green and blue line. Hotel is not by the roadside, need to walk in to locate. Rooms are very small and shower area are super tiny. But staffs are really really nice and friendly! They are so helpful and accommodate to us everytime. They always makes us feel at home. Hotel lift is slow though. We did not fet the breakfast but saw that it was the usual western brekkie

The experience was terrible. We booked this hotel and paid a lot or money for it. The booking clearly mentioned that the room had an AC in it, however, when we came we found out the the AC is controlled by the hotel and is not cooling. We asked to either change it to cooling or refund us, but were declined. We were offered with a fan which was unacceptable for us. We could not sleep at all. Will never recommend this hotel to anyone of my friends.

It is a small but cosy hotel, very clean, nice and generous breakfast with excellent service and very kind staff. Although it is in the centre of the touristic area, surrounded by restaurants, it is very quiet. The rooms are a bit small but very clean and well maintained. We stayed 5 days. A bit pricey but fully recommended.

Really nice place to stay. Rooms were clean and tidy. Very good location. Only a minute walk to the shops and plazas. Very friendly staff.

Boutique Hotel Center of LisbonHotel Gat Rossio meets every traveler's expectation: Clean Room, Nice Bed to Sleep in, Staff who is willing to assist you to help you, and a nice simple breakfast. Hotel Gat Rossio is located very near where most Viator Tours will have you meet. Close to many restaurants like the Bonjardim Restaurant where the locals eat try the Roasted Chicken or Solar dos Presuntos Restaurant for a special night out.

The only thing this hotel offers is convenient location! The check-in/out process was horrible and took around 35 mins to check-in and 15 mins to check-out without the staff acknowledging you at all! The hotel is old and in poor conditions. Our room had worn-out carpet that had stains; the bathroom was super tiny with scratches on the toilet seat and black mold on the shower tiles. We also discovered a big red stain on our duvet after sleeping under it for a night. Overall, with the price we paid for this hotel, I would not recommend staying at this hotel at all!

5 stars for the excellent location, close to great restaurants, metro, 3 or 4 hop on/off tourist bus company stops, and easy walking (not uphill) from metro to the hotel. Staff were fantastic. Debra gave us excellent suggestions for restaurants and helped us choose the best tourist pass for what we wanted to do. Excellent breakfast. The room was small, as expected in any major city and weirdly did not have a mirror (other than a tiny face mirror you can't see your whole face in) in the bathroom and only a very slim, full length mirror that is hard to see yourself in. Also, no sheer curtains to keep people from being able to look in so we had to close the room darkening curtains in the evening. It's noisy at night from the restaurants in the street and the hotel laundry service which came to deliver to the hotel at 4:30 am. I slept through it the first night so maybe they don't come every day. All in all the noise wasn't too bad and I'm a light sleeper. The one, really annoying thing was that there are green fluorescent lights in the windows that you can't turn off. There were shutters and curtains that mostly blocked it in the bed area but not in the bathroom. The only way to block the light in the bathroom was to close the door and when my husband got up to use the bathroom at night the light woke me up. Still, the excellent staff, location and value make this a 5 star hotel.

This charming hotel is very central to everything. The staff is amazing going beyond the call of duty. Rooms are on the small side. Cute little terrace in the back where you can rest your weary feet

Only good thing about this hotel was the location. The check in process was the worst experience I had out of all my travels. Had to drag my luggages by myself to another building, use a dodgy lift to get the luggages up and down which takes forever. I would not choose to come back to this place

Very well located. You get what you pay for. The rooms are small, but clean. The staff are very friendly and helpful. Would recommend!

Loved this hotel! It’s exactly what we needed. We were mostly out the whole day and would only be in the room to sleep. Both our carry ons with book bags fit. There were two separate doors, one for toilet and the other one for the shower. We got a beautiful view and everything is so close. You don’t even need to walk more than 5 minutes. As soon as you walk outside there’s about 4-5 restaurants. I loved this hotel!!!

Like in most reviews here on Google, I and my daughter are very positive too about Gat Rossio. We had a wonderful stay in a clean, cool, and quiet room. A refuge in the busy city center of Lisboa. Welcoming staff, cleaning staff and breakfast crew were running their socks off to accommodate their guests. Breakfast-only but it was plentiful, with healthy ánd lovely local sweet choices. Check out at a convenient 12.00 time, suitcases were well guarded until we could pick them up. Hope to see you soon!

This hotel is in a great location with plenty to do in the area. The rooms have all that you need for a short stay. Wouldn't stay here if you looking for nice views from your room but the bed is comfortable the staff are great and it is an all round great hotel. It is worth a stay. The price is good value for what you are getting.

Such a pleasant hotel! The room was bright and clean, the bed was comfortable, the breakfast was delicious and the front desk staff were incredibly kind, professional and helpful. The location was perfect, too - a 5-15 minute walk from anything you'd possibly want to see.

The staff was super friendly, the room was super clean and the location was near everything. 2 min walk to the Rossio train station. Nice selection for the breakfasts.

I stayed the Hotel for the second time now (31/05-02/06) and it has become a home away from home. Clan and cosy and the staff are simply wonderful. Nothing is too much trouble for them and I look forward to my third stay in December.

People at reception go the extra mile to help you enjoy your stay, everything is very clean and Breakfast is a must! As for staff, I would particularly mention Debora, who welcomes you with a smile and makes you feel at home to enjoy Lisbon with her recommendations for restaurants, best routes for a walking tourist etc!

Great place! The location is top 🔝 you are in walking distance from everything, public transportation, restaurants, cafe's and important landmarks. The service was perfect, the rooms were clean and tidy, bed was comfortable had a good sleep and was well rested. Thank you, I'll definitely book again when I'm back in Lisabona.

Great and very central location. In the heart of the city center. Friendly staff and clean rooms!

Good one in Lisbon for good price 👍🤠

A great lication, staff is the best in Lisbon. Really reflects the Portuguese hospitality.

Great staff, very helpful with recommendations and tips. Breakfast is excellent. Rooms are super comfy. Bathrooms could use more ventilation and A/C is not the strongest.

Fantastic hotel, excellent location, delicious breakfast and not to mention amazing staff! Also, BIG thank you and shout out to the restaurant manager (didn’t catch his name) who helped surprise my sister for her birthday. She’ll never forget this moment. The reception staff were also very helpful with places to go and eat. I didn’t catch her name but the kind girl with curly hair at reception was amazing with her recommendations and went the extra mile to help us. Only very small downside was the rooms’ water pressure and air conditioning was a bit weak, however windows helped keep fresh air in so it’s okay. I’m sure other rooms are fine and I’m confident ours would’ve been fixed had we mentioned it at the time. Will definitely stay here again 👏

Great location, right next to a pedestrian area with a bunch of restaurants to choose from. Small, but efficient room. I appreciate that the shower and toilet were not located in the same space, allowing both to feel much bigger. Breakfast didn’t have a ton of vegetarian options, but for those who eat meat and eggs it would suffice.

The hotel is so cute clean and the staff is amazing!! The front desk staff are the most polite and helpful people. Helping me book train transfer, air port transfer, hotel in Porto and what to do in Lisbon. I’m staying longer at the hotel because they are so great. Total of 6 nights.

I spent about two weeks in this amazing place. Everything was more than nice to me in this place. It’s super clean, located in the best area of lisbon and moreover staff are unbelievably nice and kind. The we’re like my close friends after two weeks. Really appreciated and would love to stay again if i have the chance.

Great location, in the city centre and very close to the metro. Great, very friendly and extremely helpful staff. Clean rooms. Great value for money.

You’re literally just repeating your same email over again and not addressing what I am saying. Yes, you gave me a receipt for my DEPOSIT of €220 which I left in good faith for the replacement safe. Yes, you have told me what YOU CLAIM to be the safe and labour charges. However, you have NOT provided EVIDENCE of those charges. If my whole €220 DEPOSIT was used on replacing the safe then you should have no issue with providing me with PROOF of payment for the new safe and labour. I do not know that my whole €220 was used, other than taking your word for it. Which I am not willing to accept, given the fact that you are being so shady and obviously hiding the actual invoice from me. This whole issue and the way it is being dealt with, plus the fact that I also had someone access my room with their own key card whilst I was staying at your hotel is leaving me with very very poor memories of my stay there.

We thoroughly enjoyed our stay at Hotel Gat Rossio! The rooms were clean and had everything we needed at an affordable rate. The staff went above and beyond in their helpfulness and friendliness. Special shoutout to our friend Edson :)! Thanks so much!

I've never met a group of hotel staff that were as pleasant as those working at this hotel. They all seemed nice and willing to make my stay as enjoyable as possible. The room I booked was the smallest option available but it was just what we needed. What's more important was that the room was very clean upon arrival. Although I felt the breakfast option was a little mediocre, I still have to say I'm very pleased with what this hotel was able to offer during my short visit to Lisbon. Would definitely recommend.

The location is very good. The room is very small. The TV is hung on the wall in the corner, so you can't watch it from the bed. You can barely walk to the toilet. It would be problematic for larger people. The breakfast are simple, without hot food.

Excellent location in close proximity to a subway line. Super friendly and helpful staff. Clean and interestingly lit rooms. Varied breakfast buffet. Highly recommend the place : )

This is a super friendly spot. Clean rooms. Fun atmosphere. And quiet. We stayed here one night on a trip through Lisbon based on its convenient location. We booked two more nights when we returned after a few weeks. Great place.

Compared to other 3* hotels in Lisbon and in the same street actually, this one is definitely not comfortable and we do not recommend it. There are multiple technical problems such as lack of WIFI, no water pressure, very smelly toilets, broken shower heads, no shades on some windows, really tiny rooms (although we were in a triple and superior room), terrible isolation, you hear people snoring nextdoor, noise all day and night even with closed windows so suffocating, etc...no wine glasses as the last of about 100 problems. All the staff are nice but then again is it possible to have impolite staff in Portugal where everyone is so pleasant.

Y'know what's stressful? Booking a hotel in Lisbon & the night before your flight realizing the hotel is actually in Berlin. This is what happened to me because I used the Gat Rossio website. I'm writing this review, because it's been over 3 weeks since I brought this problem to their attention & they still haven't resolved the issue that caused this mix-up. I'm worried others will have the same experience. So if you go to the official Gat Rossio site on your mobile phone, click the side bar, and select "BOOK NOW" you will be redirected to a page of hotel rooms. It looks aesthetically identical to the Gat Rossio page, but it's actually for their *other* hotel in Berlin, Gat Point Charlie. On that page they only note in very small grey font that this hotel is in Berlin, and absolutely *nowhere* on the billing information does this appear. (They only note a street address, but not the city it's in.) The management offered to transfer my booking to Lisbon, but it wasn't until I brought up that i was now overpaying by $50 a night that they reimbursed my other booking, and charged me the correct amount. (As well, the Gat Rossio website said they had absolutely no availability, but somehow they were able to get me a room?) I did get free breakfast for my troubles, and they made it sound like I was also given a 15% discount on the accommodations. However, I later learned *everyone* is given that discount if they make their reservation using their cursed website, so... it wasn't actually a discount, because obviously they're not going to use a third-party booking platform. Either way, the free breakfast really wasn't worth the stress & didn't cover the long distance phone bill I racked-up calling up the hotel in Berlin & Lisbon to figure out what could be done. As well, staff noted to me on the phone that this has happened before, but the management insists otherwise. I don't want to get any staff in trouble, because they were honestly great, but the fact they still haven't fixed this problem on the website... I can't help but think the owners are running a racket, overcharging visitors that weren't aware they had been directed to a whole other hotel page. I sent them a screenshot video of how this mistake occurred weeks ago. They've definitely watched my video showing *exactly* where the link problem is. It's honestly really disappointing to see they still haven't fixed their website, especially when it doesn't take that long to update a URL. Either way, if people *have* to stay at this hotel, I would recommend not using their website to book, or finding accommodations that are owned by locals. It's really unfortunate that people from Germany may be running a scam & leaving the staff in Portugal to deal with the fallout from it.

Hotel’s location 5.0* Hotel’s service 5.0 Room 4.0* very good but only has one outlet for the entire room. ***** update— we have been in this hotel for 5 nights and I must say that it is superior for what it is. Location and staff are 10 out of 5. The bed is comfortable, the shower is large and the water is hot. Also discovered the outside patios off the first floor due to the staff showing us around. An amazing value for location! Changing overall review to a 5 !