1/5 Allister Bigrig P. 1 year ago on Google
Y'know
what's
stressful?
Booking
a
hotel
in
Lisbon
&
the
night
before
your
flight
realizing
the
hotel
is
actually
in
Berlin.
This
is
what
happened
to
me
because
I
used
the
Gat
Rossio
website.
I'm
writing
this
review,
because
it's
been
over
3
weeks
since
I
brought
this
problem
to
their
attention
&
they
still
haven't
resolved
the
issue
that
caused
this
mix-up.
I'm
worried
others
will
have
the
same
experience.
So
if
you
go
to
the
official
Gat
Rossio
site
on
your
mobile
phone,
click
the
side
bar,
and
select
"BOOK
NOW"
you
will
be
redirected
to
a
page
of
hotel
rooms.
It
looks
aesthetically
identical
to
the
Gat
Rossio
page,
but
it's
actually
for
their
*other*
hotel
in
Berlin,
Gat
Point
Charlie.
On
that
page
they
only
note
in
very
small
grey
font
that
this
hotel
is
in
Berlin,
and
absolutely
*nowhere*
on
the
billing
information
does
this
appear.
(They
only
note
a
street
address,
but
not
the
city
it's
in.)
The
management
offered
to
transfer
my
booking
to
Lisbon,
but
it
wasn't
until
I
brought
up
that
i
was
now
overpaying
by
$50
a
night
that
they
reimbursed
my
other
booking,
and
charged
me
the
correct
amount.
(As
well,
the
Gat
Rossio
website
said
they
had
absolutely
no
availability,
but
somehow
they
were
able
to
get
me
a
room?)
I
did
get
free
breakfast
for
my
troubles,
and
they
made
it
sound
like
I
was
also
given
a
15%
discount
on
the
accommodations.
However,
I
later
learned
*everyone*
is
given
that
discount
if
they
make
their
reservation
using
their
cursed
website,
so...
it
wasn't
actually
a
discount,
because
obviously
they're
not
going
to
use
a
third-party
booking
platform.
Either
way,
the
free
breakfast
really
wasn't
worth
the
stress
&
didn't
cover
the
long
distance
phone
bill
I
racked-up
calling
up
the
hotel
in
Berlin
&
Lisbon
to
figure
out
what
could
be
done.
As
well,
staff
noted
to
me
on
the
phone
that
this
has
happened
before,
but
the
management
insists
otherwise.
I
don't
want
to
get
any
staff
in
trouble,
because
they
were
honestly
great,
but
the
fact
they
still
haven't
fixed
this
problem
on
the
website...
I
can't
help
but
think
the
owners
are
running
a
racket,
overcharging
visitors
that
weren't
aware
they
had
been
directed
to
a
whole
other
hotel
page.
I
sent
them
a
screenshot
video
of
how
this
mistake
occurred
weeks
ago.
They've
definitely
watched
my
video
showing
*exactly*
where
the
link
problem
is.
It's
honestly
really
disappointing
to
see
they
still
haven't
fixed
their
website,
especially
when
it
doesn't
take
that
long
to
update
a
URL.
Either
way,
if
people
*have*
to
stay
at
this
hotel,
I
would
recommend
not
using
their
website
to
book,
or
finding
accommodations
that
are
owned
by
locals.
It's
really
unfortunate
that
people
from
Germany
may
be
running
a
scam
&
leaving
the
staff
in
Portugal
to
deal
with
the
fallout
from
it.