HF Fénix Music image

HF Fénix Music

Hotel

Contemporary rooms in a fashionable, music-themed hotel with a rooftop pool & a buzzy bar. People often mention hotel, pool, staff, stay, breakfast, room, good, great, clean, friendly,


Address

R. Joaquim António de Aguiar 5, 1050-010 Lisboa, Portugal

Website

www.hfhotels.com

Contact

+351 21 049 6570

Rating on Google Maps

4.60 (1.4K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (56) pool (28) staff (24) stay (21) breakfast (21) room (20) good (19) great (17) clean (16) friendly (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 kit c. 7 months ago on Google
    It must be one of the best hotel in Lisbon. we had the best stay in this hotel and the staff were amazing, specially in the reception, they were so kind and helpfully. The location is central from everything and still with lots of peace and no noise. It is so close to the public bus, metro and hop on and off bus, to tourist attractions. The swimming pool on the rooftop was so nice and clean, with a nice view over Lisbon. Perfect rooftop for some drinks and snacks, the staff was so sweet and service was always with big smile. The room were also perfect, large room, with u own refrigerator you are free to use, no stupid minibar and the shower was amazing, I miss the shower. Thank you very much, we would love to come back :-) 5 stars- met all our expectations and needs !
    2 people found this review helpful 👍

  • 4/5 O. K. 9 months ago on Google
    The hotel is modernly decorated and in a good location close to the metro and bus. Along shady Av. Since Liberdade you can comfortably walk down to the center. The staff was super friendly and helpful (sightseeing tips). The breakfast was good. My only serious criticism: the air conditioning was too weak and too loud, the windows were poorly insulated, so that the street noise could be heard well (room 510). Unfortunately, there were only beanbags by the pool and no loungers and, above all, no shade. The bathroom had a great rain shower. From the airport we were at the hotel for 1.65 euros in 30 minutes by metro. We had to take a taxi (12 euros) back to the airport as the metro and bus didn't run before 6am (Google Maps timetable was wrong - best to check who plans to do this). I took off a star for the little things. June 2023
    2 people found this review helpful 👍

  • 5/5 Pavel K. 2 years ago on Google
    Modern hotel in a musical style, seems to be more a 4*. Large room, clean, unique lighting system, just the bathroom... Well, you will hear almost anything :-) Currently you need to choose a time frame for your breakfast and are not allowed to chose yourself, instead the staff will bring you whatever from the buffet you wish, you can choose just with your eyes from a meter distance :-) Great rooftop pool and bar, wine from 4 EUR, cocktails for 8,50. Just the pool capacity is relatively small compared to the hotel capacity, only some five or six sunbeds plus other seat equipment.
    2 people found this review helpful 👍

  • 5/5 mary m. 2 years ago on Google
    A brilliant hotel,stayed for 4 nights, breakfast included and very nice,there is a lovely selection of hot and cold food.staff in dining room are very polite and friendly,hotel rooms are very comfortable,the staff on reception were very helpful at all times,the pool area is small but we enjoyed the time we spent there and there was a lovely friendly young guy serving in the bar,he was very nice and had a very nice personality. I will recommend this hotel to other people,I really enjoyed my stay here from 4/10/21 to 8/10/21 . Thank you Fenix music hotel.
    1 person found this review helpful 👍

  • 5/5 Avigail M. 1 year ago on Google
    Had the best time at the HF music hotel. Employees were very welcoming, friendly and understanding. I had a condition on Shabbat in which I couldn't use the electricity (jewish), and they were very helpful with a grand smile. Thank you!
    1 person found this review helpful 👍

  • 5/5 Ryan M. 5 months ago on Google • 107 reviews
    I had a good stay. The hotel is one mile outside of city center and easy to get to from the airport via the metro. The hotel itself is very modern and up to date and has a decent buffet style breakfast. The real selling point is the rooftop pool and bar with cool views of the city. I would highly recommend

  • 5/5 Paola M. 10 months ago on Google
    This was an amazing hotel to stay at in lisbon! The rooftop pool and bar was amazing to relax. The park across the street is beautiful. The staff was great and friendly at check-in and made our stay start off on a good foot. There’s a metro stop close by and great restaurants all over as well. I highly recommend, the rooftop for views alone is amazing!
    1 person found this review helpful 👍

  • 3/5 James S. 2 years ago on Google
    +good location, with many restaurants and shops nearby +clean +complementary breakfast is good -customer service can be improved: when needing American outlet, the front-desk told me to buy it myself; safe in-room didn’t work, and front-desk wasn’t urgent to fix it, so ended up not using it -room strangely configured, with no desk, shower room with no body wash -roof pool is really small, so don’t think you can actually swim in it from the pictures Overall just ok, but would stick with big chains next time myself (e.g., ihg) so there’s more predictable level of service and offering.
    1 person found this review helpful 👍

  • 5/5 Sarah M. 2 years ago on Google
    Best shower I've ever had, really quiet hotel even though the hotel was full...... No being woken up by other guests. Good breakfast, helpful staff. Would go back
    1 person found this review helpful 👍

  • 5/5 Eleni F. 2 years ago on Google
    Very nice and clean hotel with a unique design. The staff is very friendly and polite. Perfect location just couple of meters from the metro station(Marquês de Pombal). The breakfast is very good as well.
    1 person found this review helpful 👍

  • 5/5 Ed P. 2 years ago on Google
    I was able to check-in early upon request because my flight arrived at 8 in the morning. The hotel is very modern and in immaculate condition. Very clean. Friendly and helpful staff at the front desk. Great view from my room (7th floor) on the back of the building. The have a good outdoor swimming pool on the top floor. And they have breakfast in the morning in the lowest floor. The location is convenient to public transportation or walking to see the sights. I would stay here again and recommend this hotel.
    1 person found this review helpful 👍

  • 5/5 CACO -. 2 years ago on Google
    Very well located, clean modern rooms with comfortable bathroom. The rooftop with the bar has a great view of the city park and ocean. Perfect stay !
    1 person found this review helpful 👍

  • 5/5 Afxentis E. 2 years ago on Google
    We highly recommend it to anyone! My wife and I stayed for a week on winter vacation 05/12/21 - 12/12/21. Very friendly, polite personnel and helpful at anytime. Nice variety breakfast. The hotel is located at the centre of the city really close to the metro next to lovely park. The rooms are high quality like a luxury hotel, modern, clean and sound proof. Definitely we will come back! Thanks a lot for this lovely experience!
    1 person found this review helpful 👍

  • 1/5 W.H.M. 2 years ago on Google
    Warning if you book here during Corona - you might also loose your money! I booked here for several nights but during the weekends there was a Lockdown so nobody was allowed to enter the city... the hotel just kept my money without offering any refund. I contacted the hotel by phone and email several times before the ckeck-in but didn't get any reply or support. Even a few days after the lockdown I visited the hotel in person and all they said that is that I didn't show up for check-in.... that's very professional. Thanks for keeping my money and the stress
    1 person found this review helpful 👍

  • 4/5 Sebastiaan de R. 3 months ago on Google New
    Perfect and clean hotel near centre of Lisbon. Modern, with a music theme. Great views from rooftop incl. a rooftop pool. Breakfast is very complete and versatile.
    1 person found this review helpful 👍

  • 5/5 MusicofPal D. 3 months ago on Google • 52 reviews New
    I loved the experience at the Hf Fenix Music Hotel. The room was spacious enough for my husband and myself, and clean with a great view of the city square and a lot of greenery. I loved how very focused on sustainability and resource optimization the hotel is. The different modes of light and the fancy high tech switch boards were the icing to the cake. Loved the support and service of the hotel staff members. Definitely would recommend it. Breakfast spread was great and quite good.

  • 5/5 Natalie 1 month ago on Google • 5 reviews New
    Lovely stay, staff friendly and helpful, rooms really nice and super clean love the design of the bathroom was really modern feeling lovely stay especially for the price it was great value. Location is good as there’s supermarkets and fast food near and it’s near the metro you can quickly hop on or off into the centre of Lisbon. View from pool is brilliant the pool is freezing but would be lovely in the summer 🤣 Definitely recommend.

  • 3/5 Harps_78 1 year ago on Google
    Average place, but good local amenities. Room was fair but all speakers were blown. rooftop pool was a little small, with only 5 beds, so most of the time were taken.

  • 5/5 W 1 year ago on Google
    Centrally located in the heart of Lisbon, I had a 24-hour layover in Lisbon and walked in at 10pm to book a room so I could see the city in the morning. All the staff could not be more welcoming and helpful. The rooms are ultra modern with a music theme (think Hard Rock), bed very comfortable, large TV, a huge terrace, and the rainfall shower was terrific with lots of water pressure and quality shower gel and body lotions. Fenix Music hotel saved the day -- was completely refreshed and recharged to see Lisbon early in the morning before heading back to the airport. Thank you all!

  • 5/5 clive b. 1 year ago on Google
    Enjoyed our stay at this hotel, very clean, good breakfast , reception, breakfast and cleaning staff were all very friendly and helpful. The hotel is very close to bus and metro links and our room also had a nice view of the park..

  • 4/5 Hunter B. 7 months ago on Google
    Nice rooms here with comfy beds. We lucked out and got street views so could see Eduard 7th park out of our window. Nice and powerful shower. Location was pretty good. Right next to a metro stop, so can get to other places in the city pretty easily. Laundry service (if you need it) was prompt and took good care of my clothes. Breakfast food not the best, but I never have high hopes for hotel food anyway. Would stay here again!

  • 5/5 Chanel P. 7 months ago on Google
    This is a special hotel and what makes it even more special is the staff. We had an amazing service from very well informed and helpful staff. Both at the reception and in the breakfast room the personal always wanted to make sure that you are satisfied and have everything you need. Thank you once again for making our stay special.

  • 5/5 Audrey 10 months ago on Google
    We arrived to the hotel for a 3 night stay. Reception stay are so friendly and helpful. They really made us feel welcome and they also left a nice surprise in our room as it was out honeymoon! The staff really helped us out about things to do in Lisbon. The breakfast was amazing!!!! Everything you could want or need. Location great, right beside the metro. Rooms are clean and funky. Shower is brilliant and pillows are so soft. Rooftop pool was a great place to relax because we had great weather. Water cold at first but you warm up after a few minutes Thank you

  • 5/5 Pauline B. 5 months ago on Google
    Brilliant hotel and if all thier hotels are of this standard I would go again. This hotel is theamed on music. The reception desk looks like set of drums and bar looks like keyboard. Your hotel room key gives access to the lifts so unless you are staying here you can't have access to rooms or pool area. The room was amazing with floor to ceiling windows, automatic blind , touch of a switch mood lighting, free WiFi fridge which you can stock up from local supermarket on next block. Tea and coffee making, large tv, very comfy beds the shower was amazing, large shower head giving strong hot shower. The bathroom was well equipped with soap dispenser, hairdryer good lighting and adjustable makeup/shaving mirror. All lighting was touch control. The toilet does have frosted glass so we did not use the light when using it. The breakfast area was downstairs and give a selection of food The roof had beanbags to lounge around the the pool with free fluffy towels. Also seating for drinks from the bar. Nice music give atmosphere. Lovely views of Lisbon for sunrise and sunset

  • 5/5 Pooja S. 4 months ago on Google
    Best place to stay when you are planning to visit Lisbon..Walking distance from all the major attractions. Nice and clean rooms.Great place for a single and family stay. Great service and welcoming staff .

  • 5/5 Hazelle Marie W. 1 year ago on Google
    The hotel was amazing! The bar tender at the roof top bar was a delight. Very kind to foreigners. The breakfast is excellent! Great place to stay in Lisbon.

  • 5/5 Anastassia S. 8 months ago on Google
    Such a great experience at HF Fenix Music! From the off the beaten path yet close to everything location to the excellent customer service we received from the front desk to the bartenders at the pool for making such good Aperol Spritzes ( shout out to Carlos!) hubby and I just had such a great time. Loved spending our evenings by the pool just chilling and soaking up the rats after a busy morning of walking around and exploring. Highly, highly recommend this wonderful hotel and cant wait to come back!

  • 5/5 Sagich N. 1 year ago on Google
    One of the best hotels we have been to . The price performance ratio is unbeatable. The pool on the roof and the associated Barceeper are just great. They are very service oriented and make the short vacation a place to relax. The lady who welcomed us in the morning at breakfast is also great and so kind.not to forget the hotel boss djogo!he allowed us an earlier check in.all in all a great stay!many greetings,the girls from Germany !:-)jalila and Nadine

  • 5/5 Wojciech K. 2 years ago on Google
    Not a chance for a better 3 star hotel in the price we paid. It could be easily a 4 star hotel.

  • 5/5 Daniel T. 2 years ago on Google
    Very nice hotel. A good place to stay in Lisbon

  • 5/5 Charles 2 years ago on Google
    Good hotel , nicely located.Rooftop bar is a must see

  • 5/5 Kevin B. 3 years ago on Google
    Fun themed hotel with comfortable beds and excellent service. We stayed here for New Years Eve and instead of fighting the crowds we watched the fireworks from the roof. The roof is where the pool is.

  • 5/5 Pouya V. 2 years ago on Google
    Due to Covid situation we cancelled our trip after the refund deadline. Surprisingly, they refunded all kindly. appreciate 😍 we'll see you very soon 👍

  • 5/5 Irene M. 1 year ago on Google
    Great place! Very friendly and helpful staff. Room was awesome, loved that there was a coffee/tea set up! Pool area has an incredible view over the city. A couple of restaurants near by but otherwise you do have to go to other areas ($5 Uber) to go out/ eat. Very happy with my choice here.

  • 5/5 Rachel E. 1 year ago on Google
    Literally awesome: we booked in from another hotel because we weren’t sleeping at all, and it was such a better hotel for a not far bigger price. Staff was awesome, especially Ines who helped us at breakfast. Bed was amazing, room view was fab, and breakfast couldn’t have been better. Only thing I would say is if you’re going for the pool, it is always crowded and we didn’t manage to go because of this: not a problem, just wouldn’t book for the pool alone!

  • 5/5 Eugenie E. 1 year ago on Google
    This hotel should have at least 4 stars, if not 5. Its so cool, the beds are comfy, breakfast healthy, parking available, location perfect (50 meters from the metro) and 15 min walking to the center. Thank you also for Miguel and Nesh, who made my 7 year old daughter smile every morning and attended to her every need. We will miss you guys. Also, the guys and girls at the reception- and Jorge, who gave me 10 euros in coins for parking as I didnt have any, very thoughtful. These little gestures go a long way when you are travelling in a foreign country. We will miss you loads!

  • 5/5 Ricardo Q. 1 year ago on Google
    Very original concept and decor based on Music. Great location and breakfast. Nice clean modern rooms, which seem well isolated as we were not bothered by noise outside.

  • 5/5 QueenZee93 1 year ago on Google
    The place| Love the whole music vibe and cool features this hotel has. We arrived early and the staff allowed us to do our check-in earlier as our room was already ready which was really nice 😊 Room | Clean ✅ Comfy beds ✅ Well decorated with a musical theme ✅ Large dressing table ✅ Small fridge ✅ Big and clean bathroom ✅ And lots of space ✅ More about hotel| 💗Daily housekeeping 💗Outdoor pool 💗Rooftop terrace 💗Breakfast available 💗Pool bar 💗Terrace 💗24-hour front desk 💗Garden 💗Laundry service 💗Concierge services 💗Free WiFi 💗Wheelchair-accessibly The rooftop was cool with a smallish/medium-sized pool and great bar service. On the days we booked, The pool area was very busy and they only allowed a number of people in the pool area ( it was a little inconvenient but it was soon resolved and we got to enjoy our day 😊 ) Breakfast| there was a good variety of food and drinks and every staff member was attentive and super helpful. We had juice, coffee, fruit, fresh bread, butter, beans and eggs 😋❤️✅ We had breakfast outdoors but there is an indoor area. @hfhotels is located a few minutes walk from Marquis of Pombal train station 🗺 Location| Praça Marquês de Pombal 8, 1269-133 Lisboa 🇵🇹 Staff| Great staff, friendly service and most staff members spoke English ( oh and staff also speak Spanish, French, Portuguese and more languages) 😊🥰 Overall| A lovely stay and we made lots of memories here ❤️ 😊 We highly recommend @hfhotels ⭐️ ⭐️ ⭐️ ⭐️ Check out my Instagram @queenzee93 to see a quick video review 🥰

  • 5/5 Ellen F. 1 year ago on Google
    Amazing hotel!!! Staff were very friendly. Rooms were nice and clean. Roof top pool and bar were amazing!! Will definitely be returning soon

  • 1/5 Luis Peñaloza P. 1 year ago on Google
    The crew at the desk are not friendly. They don’t help you with basic requirements. They will lie to you and make you believe your room is ready when in reality you will wait for hours to get your paid room… and then they will tell you the hotel is full when you are sitting in the lobby for hours seeing people leave any minute . In a nutshell fire everyone in the lobby there are useless

  • 5/5 Berit H. 2 years ago on Google
    Perfect stay. Well organized hotel. We booked 2 rooms. The beds where really comfortable.

  • 1/5 De D. 1 year ago on Google
    Left some expensive face wash in the room. Called the same day and they told me to call again the next day. The next day they told me that they ‘threw it away’. When i did not believe this, they told me, they did not found it. Probably the housekeeping kept it for themselves or something. So i would recommend to pick another hotel for your trip because everybody can leave something, but you want your hotel to take good care of your expensive stuff and not lie about it.

  • 1/5 Marc J. 1 year ago on Google
    Scam. Booking says no upfront payment but the hotel harasses you to pay before you even checkedin (so days before). Why should I pay in advance?? I'm not reponsible for their cash-flow issues. What if COVID or other issues arise? Will be reimburse the money? Let me laugh! Pathetic.

  • 5/5 Karin C. 1 year ago on Google
    Clean and fancy hotel with a very cool Rooftop pool and bar. The Music tema is great and we love the LED light in our room


Call +351 21 049 6570 Open on Google Maps

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