3/5 Jay D. 1 year ago on Google
Lovely
hotel,
good
size
rooms,
nice
bar
area
and
friendly
staff.
The
only
issue
we
had
during
our
two
night
stay
(and
it
was
a
big
one)
was
that
our
only
full
day
there
we
put
the
"Do
not
Disturb"
sign
on
our
door
since
we
were
going
in
and
out
of
the
room
at
irregular
intervals.
Also
we
wanted
to
take
a
nap
before
continuing
our
travels
the
next
day.
We
told
housekeeping
that
we
didn't
want
service
that
day
and
requested
coffee
for
the
next
morning,
which
the
housekeeper
gave
us.
Later,
when
we
came
back
to
the
room
for
our
nap,
there
was
a
card
from
the
hotel
at
our
door
noting
that
the
hotel
takes
guest
requests
"very
seriously,"
and
therefore
they
respected
the
"do
not
disturb"
sign
on
our
door.
Then
stated
"Should
you
wish
to
have
your
room
made
up,
please
inform
the
Reception."
About
the
time
we
got
to
sleep,
the
room
phone
rang
and
it
was
the
young
lady
from
"Reception"
asking
us
if
we
wanted
our
room
serviced.
We
were
exhausted,
and,
of
course,
no
rest
for
us.
I
told
the
young
lady
who
called
that
we
had
already
established
we
wanted
to
skip
service
that
day,
and
that
we
had
read
the
note,
and
if
we
had
wanted
service
we
would
have
called.
She
just
said,
"Okay."
I
thought
in
that
moment
that
when
I
wrote
the
review
for
the
hotel,
I
would
have
to
rate
it
4
stars
instead
of
5.
When
we
were
checking
out
the
next
morning,
the
same
young
lady
was
at
the
front
desk
when
my
husband
told
her
about
them
not
honoring
the
do
not
disturb,
i.e.
the
phone
call.
She
was
not
particularly
apologetic
and
basically
shrugged
it
off
with
a
"oh,
sorry
about
that."
It
was
clear
to
us
why
she
wanted
to
down-play
the
incident
since
she
is
the
one
who
called
the
room.
As
I
paused
to
write
this
review,
I
think
3
stars
is
appropriate
due
to
her
lackadaisical
response
to
our
complaint.
We
understand
there
can
be
a
problem,
or
staff
are
not
properly
trained
-
but
it's
how
it's
handled
that
ultimately
matters
to
the
customer.
If
she
had
shown
concern
or
regard
for
the
customer's
issue,
it
would
have
been
totally
different.
We
won't
be
back
to
this
hotel
for
only
that
reason.