1/5 Francesco 1 month ago on Google • 7 reviews New
Be
careful,
we
had
problems
with
the
dog,
the
same
could
happen
with
other
policies
not
known
at
the
time
of
booking,
for
example
for
babies
or
children:
the
hotel
may
deny
you
a
refund
and
not
comply
with
the
law.
After
booking,
the
hotel
showed
us
a
very
restrictive
and
unusual
pet
policies
for
an
apartment:
large
penalties,
medical
treatments,
impossibility
to
leave
the
dog
in
the
house
even
for
a
few
minutes
and
more
conditions
as
age
etc.
Since
these
conditions
did
not
exist
at
time
of
booking,
we
should
have
been
able
to
cancel
with
full
refund
but
irresponsibly
the
hotel
has
always
refused
despite
numerous
requests
from
booking.com
and
the
laws
in
our
favor.
Only
the
forced
intervention
of
Booking
allowed
us
to
receive
a
refund.
p.s.
the
hotel
claims
that
I
had
to
check
the
rules
on
its
private
website:
this
is
clearly
against
the
rules
of
booking.com
and
law,
the
rules
must
be
present
in
the
advertisement
that
the
customer
accepts,
not
in
an
external
place
or
internet
site!
The
hotel
claims
that
since
the
rate
was
non-refundable,
a
refund
was
not
due
and
booking.com
reimbursed
me
with
its
funds:
false,
the
law
is
clear,
a
refund
is
due
with
any
kind
of
rate
if
the
hotel
shows
unknown
conditions
at
the
time
of
booking,
the
non-refundable
rate
does
not
mean
that
consumer
rights
cannot
be
respected!
However,
that
was
the
only
rate
available
30
minutes
before
arrival!
Regarding
booking.com
I
don't
think
it
randomly
refunds
235
euro:
I
was
right,
all
the
operators
told
me
I
was
right!
It
is
incredible
how
this
hotel
continues
on
this
immoral
and
incorrect
way,
but
I'm
not
surprised
because
its
page
on
Google
and
other
platforms
is
also
immoral
and
incorrect:
it
is
not
a
4
star
hotel,
it
has
no
reception,
it
does
not
offer
daily
cleaning
and
it
does
not
it
has
nothing
of
a
4
star
hotel
and
yet,
without
hesitation
it
classifies
itself
as
a
4
star
hotel!
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