Featured Reviews


Frequently mentioned in reviews: equipment (41) machines (36) crowded (25) people (24) staff (24) time (21) workout (19) space (19) find (17) good (17)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ziul S. 1 year ago on Google
    Most of equipment needs a serious repair or replacement . The floor where the benches are has different levels and they can't be flat and you could have a serious accident during the work out. The gym has a potential but at the moment it looks abandoned. The pictures that I took it shows equipments that are like that for months.
    23 people found this review helpful 👍

  • 1/5 Paul 4 months ago on Google • 108 reviews
    The worst Gym - Treadmills stop after 20 min. - Extremely Overcrowded - Mashines are old, rattly, rusty - Grips for cables are missing - No Peck deck ?! - Cheap matrix equipment - Annoying app - minimal aircon
    9 people found this review helpful 👍

  • 3/5 Lauren J. 6 months ago on Google • 171 reviews
    Fitness Huts are usually the cheapest day pass gyms, so they busy (unless you go right after they open at 6:30am, which is when I took this video). The equipment is clean and well maintained, but you probably have to wait for the machine/weight you want to use or be flexible. Most of the time 80-90% of the free weights are being used. The locker rooms are clean and lockers available (bring your own lock).
    4 people found this review helpful 👍

  • 5/5 Kia O. 4 months ago on Google • 207 reviews
    Can it get a little crowded? Yes. But the equipment and trainers are exceptional. Trained here almost every day for a week while on vacation. Definitely the best prices for the neighborhood. Shout out Renata who worked at the front desk and was super helpful setting up my membership. Side note: Not sure if it’s the area or what but there were definitely some cuties here 😎 Highly recommend
    1 person found this review helpful 👍

  • 2/5 K F. 6 months ago on Google • 65 reviews
    It's a nice gym, not that expensive but very crowded during peak hours Edit: after one month I'm changing my rating from 4 to 2. It's crowded all the time, close to impossible sometimes to find a spot to do the training and you can forget about using the machines. Don't come here if you really don't have to
    6 people found this review helpful 👍

  • 1/5 Diana M. 1 month ago on Google • 113 reviews New
    The cable machine attachments are already old and torn. Been going here for 5 months now and they’re just not being replaced. The men also kept hogging the machines. I had to change my schedule and go when it’s less busy just so I can use the machines. But even then, it’s challenging to use a machine because they only have one for most machine types. I’m glad I am leaving this gym next week.
    1 person found this review helpful 👍

  • 1/5 Jean-Philippe M. 1 year ago on Google
    Most importantly horrible and useless customer service. I spent weeks emailing them trying to cancel my service. They kept repeating the same thing time and time again in the months they were replying with. Eventually, I had to find out that the issue was their website was incorrectly displaying that I didn’t have an open subscription. I tried logging in through an incognito browser, and found that I actually did have a subscription that was still ongoing. After three months of back-and-forth and them not helping me, they still went on to charge a fourth month. I’ve been in touch with the owner of the company André Groan and the VP operations Claudia Mendez multiple times to express my frustration and haven’t heard back from them. Some of their gym locations are good others not so much. Do not sign up for a membership with this gym.
    5 people found this review helpful 👍

  • 1/5 Patrick H. 1 month ago on Google • 58 reviews New
    1. Unsanitary. No anti-bacterial machine wipes for cleaning post workout. 2. Equipment has aged, many of the machines have issues and are not usable 3. Over crowded. Virtually impossible to get a workout in as all the machines / benches / freight are in use. 4. Poor use of space 5. I loathe this gym but it’s the only one near to me. Actually debating moving so I can be near a good gym 6. There are always people smoking cigarettes at the entrance. Nothing like walking out of a tough workout and breathing in nasty second hand smoke. Bottom line - this place is terrible. If you have another option, go with the non fitness hut gym Absolutely god-awful facility
    1 person found this review helpful 👍

  • 2/5 Большой �. 1 year ago on Google
    Gym was very clean and had enough machines and free weights for a good workout. The reason I give it 2 stars was not for the gym itself, it was for the rude front desk guy. Not friendly and had a passive aggressive approach. It’s not what you say but how you say it. In a city where tourism is very prevalent it’s important to have staff that’s friendly not only for locals but also for tourists that come to spend. This was on October 9, 2022
    4 people found this review helpful 👍

  • 4/5 Allan W. 10 months ago on Google
    A surprise find while on vacation in Lisboa. This place is close to the Old Town, easily accessible. The gym is of decent size, and the layout is efficient. Some of the equipment may not be the most modern but they are well maintained and more than functional. Getting a day pass is extremely easy, I did it through the TrainAway app.
    4 people found this review helpful 👍

  • 3/5 Ian J. 2 months ago on Google • 15 reviews New
    Wouldn’t recommend to women. Three of the male trainers are inappropriately touchy and gropey with only their female clients. A part from that it has everything you need for a great workout. Can get hectic at peak hours but to be expected. Would love if it had some weight rack cages to utilise the space more.
    3 people found this review helpful 👍

  • 1/5 Maximilian S. 1 month ago on Google • 22 reviews New
    I've been to gyms on the countryside of developing economies that were managed better. For once, half the equipment is broken. Hooks, locks, punching bag, etc. They do not get replaced. Secondly, the staff is always late. If you're going in the morning for opening time, you regularly find yourself waiting 10 minutes. The opening time seems more like a suggestion for staff members to maybe show up. I'm writing this review while waiting already for over 20 minutes infront of the supposedly open gym on a Saturday. Staff came, and left, without explanation, without opening the gym. Thirdly, the gym is clearly over capacity. At peak times, you'd find 1.5 people per machine. This is not normal and significantly increases waiting time during training. Forth point is that the staff is partially clearly unqualified. I am sorry but many of the exercises they suggest are completely out of date, or straight up disproven in training science and I feel sorry for some gym goers following these plans, wasting time and not making progress. And lastly, the selection of available gym equipment is odd. Many machines are missing, such as proper weight row machines aside from the cable towers. Also, no additional equipment like weight belts or lifting belts are available. This is quite frankly one of the worst gyms I know for regular goers. I went to gyms in over 30 countries. This one stands out. Not in a good way. Edit: The drink dispenser doesn't work either, anymore.
    2 people found this review helpful 👍

  • 5/5 Marc R. 2 years ago on Google
    Your lowcost gym in Lisboa. Gets really packed in the afternoon; but its nice and clean.
    3 people found this review helpful 👍

  • 2/5 Masoud S. 7 months ago on Google
    The equipment is good, staff are mostly friendly and helpful, price wise I should say is fair for what you get … BUT Hygiene wise, the showers are very dirty. And when I talked to the staff, they said we know, and the reason is we only have ONE person to take care of space cleaning! What a great answer.
    3 people found this review helpful 👍

  • 3/5 Raul R. 6 months ago on Google • 9 reviews
    Crowd, not so spaced, but ok. I haven’t visited all the FitnessHuts here in Lisbon, but from the ones I went, this is the only one here in Lisbon that I could find a LegPress 45. The other thing I would recommend them, is if they could open at 6am, because some of the places from them open at 06:30 and some at 07:00, the best could be at 06:00 if possible also for the place in Acqua Roma.
    2 people found this review helpful 👍

  • 2/5 Gereon G. 3 months ago on Google • 8 reviews New
    I recently joined Fitness Hut Santos with high hopes, but my experience has been far from satisfactory. The most glaring issue is the staff's tendency to close the gym earlier than the advertised hours, especially on weekend evenings. This is not only inconvenient but also quite frustrating, as their approach is often rude and unapologetic. It seems like a tactic to leave work early, especially when the gym is less crowded. Another significant downside is the value for money. Despite the monthly membership billing, which is the only positive aspect I can mention, the overall experience doesn't justify the expense. The equipment is outdated and often malfunctioning, which is a major letdown for anyone serious about their fitness routine. Moreover, the gym is usually overcrowded, making it challenging to have a productive workout session. This, combined with the poor state of the equipment, detracts significantly from the overall experience.
    2 people found this review helpful 👍

  • 1/5 R O D R i G O. 2 years ago on Google
    I really wish I could leave a better review bc some of the staff are great people and really tried to help me out. Having said that, I went in requesting access for 20 days, ended up paying for 45, had a ton of back and fourth with the club support email - there’s no customer service phone number; had to deal with constantly being given different information from different staff members and ultimately I felt like I was constantly frustrated by their membership sustem which is unnecessarily complicated and seems to be built to abuse their members. Definitely one of those places I will never be going back to and that I would not refer to anyone I know.
    2 people found this review helpful 👍

  • 3/5 Brett A. 1 year ago on Google
    Day passes are €10 and the only other option is monthly which you can’t cancel until your last day. Staff is rude and don’t tell you the rules of the gym until you’ve done something against them. One sanitizer rag for the whole floor that you can never find. Equipment is nice.
    2 people found this review helpful 👍

  • 2/5 Max A. 1 year ago on Google
    The location is a plus, but this gym is way too crowded and lacks a lot of equipment and machines. It’s impossible to get a workout done because there is so little space to do any weights or mar exercises and you find yourself fighting for all the equipment. They also need to renew some equipment because it is so worn out from use. If you only need to do cardio this is okay, especially if it’s raining outside and you need a place to do exercise. Otherwise, I don’t recommend this gym.
    2 people found this review helpful 👍

  • 2/5 Jakob A. 1 year ago on Google
    Extremely busy small gym that is totally under equipped for the amount of people they squeeze in there. Rammed at all times of the day. You can basically train cardio and if you're lucky grab some weights to stand in the corner with. There are 3 benches for hundreds of people, the only area where you can lay a mat is full most of the time and there is not enough aircon so the gym is as sweaty and as busy as a nightclub dancefloor on a Friday night. Acceptable for a visitor in town to do some cardio on a rainy day but for something regular it is not good.
    2 people found this review helpful 👍

  • 1/5 Mathilde L. 11 months ago on Google
    I used to like this gym, especially after the first round of refurbishments. Now they added way too many machines & equipment, it’s *impossible* to get anything done. You have to slalom between people, be careful at all times not getting hit by something and generally feel like you’re in a box of sardines. I would appreciate if management would realize that filling a space entirely with equipment is not only unusable but also creates a safety hazard. Please do something about it so we can enjoy training there. Thank you!
    2 people found this review helpful 👍

  • 1/5 Catalina G. 10 months ago on Google
    The equipment is adequate, but it’s the most crowded gym I have ever been to anywhere. You have to wait in line for machines every time. And forget getting a bench for free weights. It makes 24 hour Fitness in the US look like Equinox or Sportclub LA.
    2 people found this review helpful 👍

  • 4/5 Nico B. 3 months ago on Google • 25 reviews New
    Good Location. Big variety of courses and training equipment. Machine with drinks and snacks. Free Wifi. Personal is taking good care of you. Separated Showers that get cleaned daily. Only 4 stars because you need to bring your own lock

  • 1/5 Bruna L. 1 month ago on Google • 5 reviews New
    Of all the fitness huts I've been to, this is the worst one, the changing rooms I've never seen so dirty, it seems like they've never been cleaned, some machines spend days, sometimes weeks, being disabled, the morning attendant I've never seen so rude, it seems like You're doing us a favor when I have to get any information, because good morning you can already tell that it will never happen due to a lack of education. Such a large gym network with such a dirty facility is ugly to see.
    1 person found this review helpful 👍

  • 4/5 Leonardo G. 1 month ago on Google • 21 reviews New
    average gym, the price is ok for the items you have inside. maybe too crowded

  • 5/5 Mario C. 3 years ago on Google
    Excellent gym, competent and very welcoming staff. Good availability of equipment. Very cheap subscriptions.
    1 person found this review helpful 👍

  • 1/5 David 3 years ago on Google
    A place strictly TO AVOID!!! Extremely crowded. Not enough much equipment to work-out. Sometimes you have to wait 15 mins to get ANY free machine. No way to follow the training plan you had made for the specific day as probably the equipment you are looking for will be taken. Small area,lack of space. The distance between the ppl is less then 1 meter sometimes. No way to avoid covid infections in such a crowd. A place to AVOID!!!
    1 person found this review helpful 👍

  • 2/5 Louis-Victor L. 2 years ago on Google
    The gym is small and overcrowded. They organise group class in the middle of the gym with music at maximum volume wich makes it even worse. It ends up being expensive for what it is. 1 more star because the staff is nice.
    1 person found this review helpful 👍

  • 1/5 Nelson M. 1 year ago on Google
    Majority PTs are great with few exceptions in the way of conducting with clients and professionalism. The customer service that can only be performed by email, mainly works by the book for benefit of the Fitness Hut, does not offer the right legal path to customers and proper service especially when clients are dissatisfied with their service. Only works for compliments. This is continuous complaint from multiple customers. At their eyes, customers are never right, and this says all. Best Regards
    1 person found this review helpful 👍

  • 2/5 Mike L. 1 year ago on Google
    Usually busy, always hot. Buckle up for a drawn out workout spent waiting for equipment in a steamy sweaty room. I would encourage management to better use the excessive amount of unused space for many more machines and workout benches.
    1 person found this review helpful 👍

  • 1/5 Sophie H. 1 year ago on Google
    Really badly maintained gym with old equipment and machines. If you need to get a workout done while on holiday like me then it just about sufficed. However, I would not have a membership here.
    1 person found this review helpful 👍

  • 1/5 Naima Andrea Mejia T. 1 year ago on Google
    I joined this gym, they have this HI! Insurance advertising everywhere. When I joined, I was contacted to join this insurance with them saying I would only have to pay an extra on my gym subscription. Turns out my gym subscription was not with the gym anymore but with this company, without my knowledge, because they always speak as if this has something to do with the gym. Well, despite me having direct debit for all my services activated, and having been debited from the gym previously, now somehow this direct debit doesn't work and suddenly I have a debt with the insurance SO THEY BLOCK ME FROM THE GYM!!! I try to go and solve at the gym and they just brush me off saying it has nothing to do wih them and they cannot do anything and I have to talk with HI!. I started sending emails asking for my debt so I can cancel it and cancel my subscription. The nightmare starts, because they always send me just one month of debt and not the other, so I'm never free of the debt because they never send me the info to pay for everything!!!! I have been forced to pay for a gym membership I'm not using because their insurance company doesn't allow me to.pay my debt, and they don't help you out to resolve. They give your information so they can hook you into that scam and then they wash their hands!! They're basically stealing your money!!!! They won't allow you in the gym no matter what due to it!!! And they give deceiving information about joining that insurance!!!! Don't join any of them!!!!
    1 person found this review helpful 👍

  • 2/5 mike m. 1 year ago on Google
    Visited this gym twice while in Lisbon. If you train with any kind of intensity or if you have better than average strength level this gym will be a bad choice. Extremely over crowded and basically chaotic. Dumbbells only go up to 35k. Barbells are very low quality so if you do any Olympic movements be prepared for that. I found that the floor was soft to the point of unstable when squatting higher loads. There are no cleaning supplies anywhere even when you ask the staff which I found be pretty funny considering how many people were in the gym. There is only one "water fountain" and it is for members only. Seriously, only members are allowed to fill up their water bottles- you have to type in a code to get water out. There are at least 10-15 staff members/ trainers walking the floor which I feel could be decent resource but kind of pain when there's already too many people in the gym. Twice I had to ask them to move so I could change weights on my rack. That being said in a pinch while traveling if you need some where to get a workout in- it can be done here.
    1 person found this review helpful 👍

  • 4/5 Hel B. 8 months ago on Google
    Definitely nicer than many other fitness huts! There were 3 cable options and more machines. Overall pretty young people and friendly vibe. It was just a bit crowded. But everybody brings their weights back which keeps the place looking clean. Day pass is 9.9€
    1 person found this review helpful 👍

  • 4/5 Juliana F. 1 month ago on Google • 14 reviews New
    Good location. Sometimes it gets a little crowded, but overall it is a nice gym

  • 1/5 R. T. 2 weeks ago on Google • 12 reviews New
    There’s no drinking water.

  • 1/5 Vera C. 1 month ago on Google • 7 reviews New
    This Gym is terrible! Old machines very used because the flow of people is a lot! Most of the time it smells bad because there is no ventilation, it's terrible!

  • 2/5 Tom 1 month ago on Google • 4 reviews New
    The gym itself is satisfactory, but it's consistently overcrowded, and the equipment is in deplorable condition. While it's among the most affordable options in Lisbon, I would prefer paying more for access to better-quality workout machines.

  • 5/5 Sónia G. 1 month ago on Google • 4 reviews New
    I only go there on the weekends, as it's closer to home and during the week I go to another place. But I like the space better, the people who work there are super friendly and helpful. Good atmosphere.

  • 4/5 sukhdeep s. 3 years ago on Google
    Missing some equipments.

  • 1/5 atle w. 4 years ago on Google
    Ok place to workout, but make sure you lock everything in your locker. I had my shoes stolen.

  • 1/5 Marina Tsudo G. M. 5 years ago on Google
    No client services/costumer online services available EVER, they take any pretext to get more money out of you. Even if it's a low cost gym, with the money they had me spending I would have gone some place better

  • 1/5 repat 1. 5 years ago on Google
    3 months after cancelling and leaving Lisbon they are still taking money out of my bank account that I have to claim back from my bank; they won't even give it back to me directly. Support is slow and said it would stop but it still didn't. Account is deactivated. Never give them any kind of automatic payment, they seem to be fairly incompetent

  • 4/5 CARLOS G. 6 years ago on Google
    Nice and cheap gymnasium with excellent PT's

  • 4/5 Mariana C. 5 years ago on Google
    Nice staff and facilities.

  • 5/5 Gregorio D. 6 years ago on Google
    Nice and convinient. Only 8,6 euros a day if you aren't a member.

  • 1/5 Babe S. 4 years ago on Google
    Terrible gym. Broken equipement, badly organised. 9 euros entrance!! No service desk so they just leave you standing at the gate until somebody hopefully sees you. Grouplessons in the middle of the gym?! Broken dumbbells, max. Weight 35kg?! Arrogant personal trainers taking selfies and filming their clients publicly. Buch of amatures and over priced. Too crowded, you'll stumble over people, seriously. Overpriced sweat hut. I should open up my own gym. Yes it is that bad.

  • 4/5 Dh K. 5 years ago on Google
    Nice gym. You need to download an app 'travelaway' before you arrive. Day pass is available for 8 euros.

  • 5/5 Guilherme P. 6 years ago on Google
    This space is larger than most other Fitness Hut clubs, so there's enough room for everybody even in the late evening hours. Equipment is in great condition, most of it looks brand new. Gym Service staff is nice and particularly motivating. You won't regret choosing this club.

  • 5/5 Pedro S. 3 years ago on Google
    (Translated by Google) Very good ... (Original) Muito boa...

  • 5/5 Pedro J M. 3 years ago on Google
    (Translated by Google) Be careful with the Covid Theme (Original) Esta bien cuidado con el Tema del Covid

  • 5/5 Wanderson S. 3 years ago on Google
    (Translated by Google) Good (Original) Boa

  • 4/5 Alicja K. 4 years ago on Google
    Cheap and nice but missing some equipment

  • 5/5 Raquel Pereira dos S. 4 years ago on Google
    (Translated by Google) I love??? excellent space with huge windows ?? helpful and friendly employees ?? is my favorite place to train ???? (Original) Adoro??? excelente espaço com janelas enormes ?? colaboradores prestaveis e simpáticos ?? é o meu lugar de eleição para treinar ????

  • 1/5 Evandro G. 4 years ago on Google
    (Translated by Google) Outdated devices, there is a broken one, it will be 2 weeks and until today they have not been fixed, few devices and at peak times almost impossible to use. Today I went to talk to Pedro responsible for the place, I was mistreated, thick, arrogant and arrogant, I don't know if it was xenophobia on his part or if he is used to treating people badly. I went to talk about a hygiene measure and prevention of the current virus, there is no alcohol or papers close to the devices to be cleaned, which increases the risk of contamination, the towel they force us to use, not all of them use, and even those that use leave the devices soaked in sweat. Type of gym that doesn't care about the health of its members, they only aim at profitability and a full house, until the day the worst happens and they respond in court something that could be avoided. (Original) Aparelhos ultrapassados, tem um quebrado já vai dar 2 semanas e até hoje não arrumaram, poucos aparelhos e em horários de pico quase impossível usar. Hoje fui falar com o Pedro responsável pelo local, fui maltratado, grosso, arrogante e prepotente, não sei se foi xenofobia da parte dele ou se ele é acostumado a tratar mal as pessoas mesmo. Fui falar sobre uma medida de higiene e prevenção do atual vírus, não existe álcool nem papéis próximos aos aparelhos para serem limpos os mesmos, o que aumenta os riscos de contaminação, a toalha que eles nos obrigam usar nem todos usam, e mesmo os que usam deixam os aparelhos encharcados de suor. Tipo de academia que não está nem aí pra saúde dos seus sócios, só visam a lucratividade e casa cheia, até o dia que acontecer o pior e eles responderem judicialmente algo que poderia ser evitado.

  • 5/5 Socorro R. 4 years ago on Google
    (Translated by Google) The gym is wonderful Because I love working out (Original) O ginásio É maravilhoso Pois eu amo malhar

  • 5/5 Ariel T. 4 years ago on Google
    Each one of you who will be reading my review, has different needs and expectations and for that reason, I will start with a short overview about myself. I am 45 years of age and have been lifting weights as a non-competitive bodybuilder for over a decade. My daily job requires me to travel quite often and I am in constant search for decent gyms that allow daily rate usage. I found the Fitness Hut Santos to be clean, with a basic variety of equipment that is well maintained. If you are looking for a high-end latest and greatest type of machinery, the Fitness Hut is not for you. On the other hand, if you find free weights and basic equipment to be sufficient, this place has got you covered. I saw several reviews complaining about the place being overcrowded. I trained at 7am and did not encounter such issues. They have locker rooms on hand and I suggest you bring a lock, a towel and a bottle for hydration, as you will not find a drinking tap on site. If like me, you opt-in for a daily rate, the charge is 10 Euros. To gain daily access, you need to download and use the TrainAway app. I hope this was helpful and I wish you a productive workout, -A

  • 4/5 Eduardo S. 4 years ago on Google
    great price! great stuff! much crowded

  • 3/5 John R. 4 years ago on Google
    (Translated by Google) At peak times it's horrible. A lot of people even though the gym is big. It was my first time. I will try to go at a better time. (Original) Em horário de pico é horrível. Muita gente mesmo o ginásio sendo grande. Foi minha primeira vez. Vou tentar ir num horário melhor.

  • 1/5 Lucina Luna C. 4 years ago on Google
    (Translated by Google) Bad attention. Staff are not trained. Hire anyone. If you need to complain about something everything has to be through emails that take too long to respond. Not at an international gym as advertised. (Original) Mala atención. El personal no está capacitado. Contratan a cualquiera. Si necesitas quejarte por algo todo tiene que ser mediante emails que demoran demasiado en responder. Para nada un gimnasio internacional como lo promocionan.

  • 1/5 Gonçalo Sousa F. 4 years ago on Google
    (Translated by Google) The staff is not trained, they are inefficient. They don't know the terms and conditions of how the gym works. Internationals are made but few know how to speak English. I had to pay a month that I DIDN'T go because I got the information wrong, totally unfair. (Original) El personal no está capacitado, son ineficientes. No saben los términos y las condiciones de cómo funciona el gimnasio. Se hacen los internacionales pero pocos saben hablar inglés. Tuve que pagar un mes que NO fui porque me dieron mal la información, totalmente injusto.

  • 3/5 Iván F. 4 years ago on Google
    (Translated by Google) A very poorly distributed space with few machines to do weights. Focused 90% on cardio. (Original) Un espacio muy mal distribuido con pocas maquinarias para hacer pesas. Enfocado 90% en cardio.

  • 4/5 Nutri Raphael R. 4 years ago on Google
    (Translated by Google) Custo excelente benefit (Original) Custo beneficio excelente

  • 4/5 Kátia Alexandra M. 4 years ago on Google
    (Translated by Google) Friendly staff (Original) Pessoal simpatico

  • 5/5 Andrea A. 4 years ago on Google
    (Translated by Google) Perfect location. (Original) Localização perfeita.

  • 1/5 Karla W. 4 years ago on Google
    (Translated by Google) There are many improvements to be made at the headquarters of Santos: - It has a very small space. In the gym it is always impossible to find equipment available at night, so you have to go with time to wait. Some members use more than one device at a time and are unwilling to alternate with each other. The responsible instructors do nothing and do not realize it because they are not paying attention to the welfare of the members, often not even realizing who is the "responsible" of the day; - The use of towels is not controlled by those responsible (which I think is mandatory in the Fitness Hut network), so the equipment is not properly cleaned; - The female bathroom sink is constantly clogged, which impairs the hygiene of the place; - There is no accompaniment / guidance, the instructors do not even greet, except for the very helpful Tuesday instructor; - At the time of cancellation, one more surprise: It took more than ten days to respond to my email request, which resulted in another month of costs without using the services. Be aware not to suffer from this: cancel directly in the MyHut app. Otherwise, they will be charged for another significant period, as happened to me. I realize it is a low cost gym, but I have already been a member of Fitness Hut - Elias Garcia where the service was excellent in every way! (Original) Há muitas melhorias a fazer na sede de Santos: - Tem um espaço muito reduzido. No ginásio é sempre impossível encontrar equipamentos disponíveis à noite, portanto é preciso ir com tempo para aguardar. Alguns sócios usam mais de um aparelho ao mesmo tempo e não estão dispostos a alternar com os demais. Os instrutores responsáveis nada fazem e nem percebem pois não estão a prestar atenção no bem-estar dos sócios, muitas vezes nem se percebe quem é o "responsável" do dia; - O uso de toalhas não é controlado pelos responsáveis (o que penso ser obrigatório na rede Fitness Hut), portanto os equipamentos não são devidamente higienizados; - A pia da casa de banho feminina está constantemente entupida, o que prejudica a higiene do local; - Não há qualquer tipo de acompanhamento/ orientação, os instrutores nem mesmo cumprimentam, com exceção do instrutor das terças-feiras que é bastante solícito; - No momento do cancelamento, mais uma surpresa: Demoraram mais de dez dias para responder a minha solicitação que foi feita por e-mail, o que resultou em mais um mês de custos sem utilizar os serviços. Estejam atentos para não sofrer com isto: cancelem diretamente no app MyHut. Do contrário, serão cobrados por mais um período significativo, como ocorreu comigo. Percebo que é um ginásio Low Cost, mas já fui sócia da Fitness Hut - Elias Garcia onde o serviço era excelente em todos os sentidos!

  • 2/5 M. O. 4 years ago on Google
    (Translated by Google) Overcrowded to a large extent, spontaneous formation of wild course groups further restrict training space. Far too few devices, so that self-determined training is not possible even at empty times. In the absence of alternatives, unfortunately still an option. Too bad. (Original) In weiten Teilen überfüllt, spontanes Formieren von wilden Kursgruppen schränken Trainingsfläche noch weiter ein. Viel zu wenige Geräte, sodass selbst zu leeren Zeiten ein selbstbestimmtes training nicht möglich ist. In Ermangelung an Alternativen leider trotzdem eine Option. Schade.

  • 1/5 Henrique S. 4 years ago on Google
    The staff is helpful and polite. Equipments are ok if you can get to it. The worst thing here is that the gym is always crowded. You have to add at least 20min to your workout routine to get things done. It is always crowded, doesn't matter if it's Winter or Summer, you'll have to deal with that. Some other things I dislike are: 1_Sometimes you'll have to deal with classes been held in the middle of the gym space, without warning. That makes it even harder to get to the equipment you want to use. 2_Fitness Hut doesn't provide water to drink. It's pretty basic, even for a low-cost gym. 3_If you realize any equipment is too old and dirty, don't expect them to just buy a new one. I had to complain about a rope 3 times and it took months for them to get a new one.

  • 1/5 Jeffrey L. 4 years ago on Google
    (Translated by Google) Small, there are not many machines, or equipment to exercise, lousy attention. It is the worst experience I have had in the gym. (Original) Pequeño, no hay muchas máquinas, ni equipos para ejercitar, pésima atención. Es la peor experiencia que he tenido en el ramo de gimnasios.

  • 1/5 Renata Gaia Integra M. 4 years ago on Google
    (Translated by Google) DO NOT GO! IT'S A FRAUD !!! THAT ACADEMY IS A GREAT MISTAKE. When I killed myself, I made it clear that I would only stay for a month. THEY'RE 3 MONTHS DEBITTING FROM MY REVOLUTI ACCOUNT. AND I CAN'T CANCEL ANYWAY. THEY CREATE ALL KINDS OF CANCELLATION DIFFICULTY. AND AT NO TIME WILL I AUTHORIZE ANY AUTOMATIC DEBIT OF MY ACCOUNT. PICTURES CAN SEE THAT CANCELLATION MADE BY COMPUTER OR PHONE DOES NOT CHARGE. The Acedemia is GREAT. BUT REALLY PAYMENT IS A PROBLEM !!!! PLEASE LOOK ATTACHED. CANCELLATION PAGE DOES NOT WORK. LOADING MORE THAN 30 MIN (Original) NÃO VÁ! É UMA FRAUDE!!! ESSA ACADEMIA É UMA GRANDE ENGANAÇÃO. QUANDO ME MATRICULEI DEIXEI CLARO QUE SÓ FICARIA POR UM MÊS. ELES ESTÃO HÁ 3 MESES DEBITANDO DA MINHA CONTA DO REVOLUTI. E NÃO CONSIGO CANCELAR DE FORMA ALGUMA. ELES CRIAM TODOS OS TIPOS DE DIFICULDADE PARA O CANCELAMENTO. E EM MOMENTO NENHUM AUTORIZEI QUALQUER DEBITO AUTOMATICO DE MINHA CONTA. NAS FOTOS PODEM VER QUE O CANCELAMENTO REALIZADO ATRAVES DO COMPUTADOR OU DO TELEFONE NÃO CARREGAM. A ACEDEMIA É ÓTIMA. MAS REALMENTE A QUESTÃO DO PAGAMENTO É UM PROBLEMA!!!! POR FAVOR OLHEM EM ANEXO. A PAGINA PARA CANCELAMENTO NÃO FUNCIONA. ESTÁ CARREGANDO HÁ MAIS DE 30 MIN

  • 1/5 FALA BRASIL Portuguese Language S. 4 years ago on Google
    (Translated by Google) DO NOT GO! IT'S A FRAUD !!! THAT ACADEMY IS A GREAT MISTAKE. When I killed myself, I made it clear that I would only stay for a month. THEY'RE 3 MONTHS DEBITTING FROM MY REVOLUTI ACCOUNT. AND I CAN'T CANCEL ANYWAY. THEY CREATE ALL KINDS OF CANCELLATION DIFFICULTY. AND AT NO TIME WILL I AUTHORIZE ANY AUTOMATIC DEBIT OF MY ACCOUNT. IN THE PHOTOS YOU CAN SEE THAT CANCELLATION PERFORMED THROUGH THE COMPUTER OR PHONE DOES NOT CHARGE. ACCESSEMY IS GREAT. BUT REALLY PAYMENT IS A PROBLEM !!!! (Original) NÃO VÁ! É UMA FRAUDE!!! ESSA ACADEMIA É UMA GRANDE ENGANAÇÃO. QUANDO ME MATRICULEI DEIXEI CLARO QUE SÓ FICARIA POR UM MÊS. ELES ESTÃO HÁ 3 MESES DEBITANDO DA MINHA CONTA DO REVOLUTI. E NÃO CONSIGO CANCELAR DE FORMA ALGUMA. ELES CRIAM TODOS OS TIPOS DE DIFICULDADE PARA O CANCELAMENTO. E EM MOMENTO NENHUM AUTORIZEI QUALQUER DEBITO AUTOMATICO DE MINHA CONTA. NAS FOTOS PODEM VER QUE O CANCELAMENTO REALIZADO ATRAVES DO COMPUTADOR OU DO TELEFONE NÃO CARREGAM. A ACEDEMIA É ÓTIMA. MAS REALMENTE A QUESTÃO DO PAGAMENTO É UM PROBLEMA!!!!

  • 4/5 Nelson D. 4 years ago on Google
    (Translated by Google) Clean and with good equipment. (Original) Limpo e com bom equipamento.

  • 3/5 Maria del Mar K. 4 years ago on Google
    claustrophobic space, very low ceiling

  • 5/5 Jussara Coelho Oliveira O. 4 years ago on Google
    (Translated by Google) Nothing better than taking care of homesickness in a healthy way. (Original) Nada melhor que cuidar da saudade de forma saudável.

  • 3/5 Rui B. 4 years ago on Google
    (Translated by Google) Space with reduced space compared to others (Original) Espaço com espaço reduzido em comparação com outros

  • 3/5 Ricardo G. 4 years ago on Google
    (Translated by Google) Spacious (Original) Espaçoso

  • 4/5 Leonard 4 years ago on Google
    Has everything you need, lockers, weights, machines and even punching bag. €10 and you have access for the day.

  • 5/5 Alice L. 4 years ago on Google
    (Translated by Google) Love! So lacked a saunazinha! (Original) Adoro! So faltava uma saunazinha!

  • 4/5 Maria B. 4 years ago on Google
    (Translated by Google) Excellent gym. With plenty of gadgets, and varied classes for varied choices. Good environment.  Concern on the part of those responsible for trying to help and accompany Gymgoers in choosing the best options and the right exercises for each person. (Original) Excelente Ginásio. Com bastante variedade de aparelhos, e variadas aulas para variadas escolhas. Bom ambiente. Preocupação por parte dos responsáveis de tentar ajudar e acompanhar os frequentadores do Ginásio na escolha de melhores opções e de exercícios correctos para cada pessoa.

  • 4/5 Gad B. 3 years ago on Google
    The gym offers various machines, weights, studio classes and comfortable shower rooms. Usually it is crowded and there is a long wait for machines. Additionally, there are some machines that you cannot find like chest butterfly. In general, it's fun going there!

  • 5/5 Carin S. 6 years ago on Google
    This gym is the best that I've been to in a long time. Lots of fitness machines and equipment with no weight and plenty of both instructor led and video classes to attend to break up your own routine. Well worth the monthly spend.

  • 4/5 Walt S. 3 years ago on Google
    €10 for a day visit, pretty well equipt gym. Need to take your own padlock for the locker room. It's good but I've been to cheaper better gyms in Lisbon

  • 5/5 Rafael M. 3 years ago on Google
    Friendly Staff, Clean new Equipment, easy access

  • 2/5 Andre M. 3 years ago on Google
    Good equipment but way too small. Busy to the rim. And their customer service is perhaps the worse I've come in contact while in Portugal. Weeks to reply, confused, robotic... A pity.

  • 4/5 Stav L. 3 years ago on Google
    Opening hours here are not updated. You might comew and find the place closed

  • 4/5 Morgan P. 3 years ago on Google
    A bit small but cool gym!

  • 5/5 Roger R. 3 years ago on Google
    (Translated by Google) Good for relaxing and exercising (Original) Bom para descontrair e exercitar

  • 3/5 Carmen J. 3 years ago on Google
    (Translated by Google) Despite being a small gym, it has good conditions. The location is good in terms of access. With the restrictions imposed by the DGS it is possible to find queues to enter the gym. (Original) Apesar de ser um ginásio pequeno, tem boas condições. A localização é boa em relação a acessos. Com a restrições impostas pela DGS é possível encontrar filas de espera para entrar no ginásio.

  • 5/5 André L. 3 years ago on Google
    (Translated by Google) Great. Congratulations to the whole team. He leaves with great pity. Thanks (Original) Excelente. Parabéns à equipa toda. Sai com muita pena. Obrigado

  • 1/5 Fabio D. 3 years ago on Google
    (Translated by Google) Uneducated employees gymnasium with serious structural problems water dripping from the air conditioner extremely full at all times and basic equipment is missing (Original) Funcionários sem educação ginásio com sérios problemas estruturais água pingamdo do ar condicionado extremamente cheia a todo o tempo e faltam equipamentos básicos

  • 1/5 Luke Z. 3 years ago on Google
    Expect overcrowding, IT problems, bad management

  • 1/5 Didas C. 3 years ago on Google
    (Translated by Google) I don't recommend this place for free, it's crowded with people and you never manage to book a class. (Original) Este lugar no lo recomiendo ni gratis, saturado de gente y jamás consigues reservar una clase.

  • 2/5 Batraa A. 3 years ago on Google
    Trying to call for long time and no body answers in this and other nbranches

  • 5/5 Adam S. 3 years ago on Google
    For that price is everything you need

  • 5/5 gerver julio gallegos t. 3 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 4/5 Camila C. 3 years ago on Google
    (Translated by Google) Classes are 30 min. I like the air conditioning in the gym! Everything very clean! (Original) As aulas são de 30 min. Gosto do ar condicionado na academia! Tudo bem limpinho!

  • 5/5 Madalena A. 3 years ago on Google
    (Translated by Google) Professional and friendly. Great attention to detail. Super clean and well organized. Easy access. (Original) Profissionais e simpáticos. Grande atenção ao detalhe. Super limpo e bem organizado. Acesso fácil.

  • 1/5 Douglas F. 3 years ago on Google
    (Translated by Google) Ridiculous communication failures and respect for customers .. even with a scheduled lesson, the club closes and does not warn customers, let alone a notice on the website or application ... (Original) Ridículo as falhas de comunicação e o respeito para com os clientes.. mesmo com aula marcada, o clube fecha e não avisa os clientes, ou muito menos um aviso no site ou aplicativo...

  • 1/5 Farah C. 3 years ago on Google
    I have been sold a monthly subscription at 15e ans they charged me 45e. Now they refuse to refund me and don't even answer. Avoid them and find another gym!

  • 3/5 Bogdan A. 2 years ago on Google
    The gym is ok but EXTREMELY crowded. I really don t recommend it for that reason. You have to wait for every machine, it's impossible to do a proper workout. Better do pushups at home. Even in the night 1 hour before closing every machine is full. Other than that the gym is nice. The stuff is very nice.

  • 3/5 Luis A. 2 years ago on Google
    I train at this gym because it’s the easiest option only. It is tiny and always packed. The pricing is a scam. Some of the staff is nice and welcoming, but some have made me feel unwelcome there.

  • 1/5 Sarah d. 2 years ago on Google
    Rip off. They lure you in with a special offer, but the prices are deceptive. They do not give you proof of the price when you sign up so when you see you are being charged double, they tell you it was your mistake. They charge for another 30 days, even if you cancel right away. Staff speak to down to women disrespectfully. Want to look in my bag. Charge for tap water! Customer service only via email and can takes a week to respond. Was charge 90 euros to go the gym 3 times. My boyfriend was given a lower price, and was able to cancel with no problems. Obviously a double standard and very sad representation of Portugese businesses. No respect. They make money off of unsuspecting people but no interest in the long term customer. Prices too high to make money legitimately, just a scam.

  • 1/5 Rodolfo Iglesias (Rods S. 1 year ago on Google
    Worst experience ever as a costumer. I don't recommend this gym ever, cold water in the shower, broken machines, very irregular floor, crowded, loudly music everywhere, is a big mess. Worst gym I ever been in the world. Personal trainers and other staff members made jokes about me working out, some costumer abusing with payments and water is charged. A freaking nightmare.

  • 3/5 Murad R. 5 years ago on Google
    An average gym! For the price it’s not too bad I guess. At times the gym can get very crowded and loud (especially after 5/6PM) However their customer service can do with a bit of improvement. To get anything done, you have to keep chasing them!!!

  • 3/5 Jennifer H. 2 years ago on Google
    Gym is not too bad but pretty small and crowded. I would try too go at off times to be able to workout properly and be able to get a machine.

  • 3/5 Ahson J. 1 year ago on Google
    I like this gym most out of every other one in the neighborhood. I enjoy a little bit of cardio, and some weights, so this place offers everything I need. However, it is a fairly small space and the weight section is a bit tight. Can't really get to all the workouts I'd planned, because each item is being used by several folks at once. Also, I wish there was a wider selection of machines. Nothing for abs.

  • 1/5 Ricardo E. 1 year ago on Google
    It's always packed with people, even at lunch time. Beside that they don't offer any assistance of how to use the equipment, you have to be a gym expert to attend to this gym or else pay for a personal trainer so that someone will explain how a machine works. Sadly it seems to be the only one in the area

  • 5/5 Carlos Daniel de A. 1 year ago on Google
    Excellent Gym , very clean, environment very respectful and always the staff very kind.

  • 5/5 Anna K. 1 year ago on Google
    Cheap subscription, they even have a package for two people, where you can come with the new person everyday and come as many times as you want in a day. The guys I went in Porto and this one are all good, clean enough. Good set of the standard machines, functional area and free weights section. Lots of cardio machines, big changing rooms. Get a lock, they don’t provide it.

  • 3/5 Oisin L. 1 year ago on Google
    Decent gym, always very busy and not enough strength equipment. Good location. Music is not very good an often classes playing even worse stuff very loud right beside benches area. Staff all very nice and helpful.

  • 5/5 Alessio S. 1 year ago on Google
    Great great gym, well equipped. Friendly and professional staff. Everything is spotless clean. It tends to be quite crowded, but so do popular places.

  • 1/5 Johannes M. 1 year ago on Google
    Extremely disrespectful staff! Got yelled at by the lady at the front desk because I brought my bag downstairs to the fitness machines, although no one ever told me it‘s mandatory to lock it upstairs. Also the gym is always extremely crowded which makes it hard to train properly.

  • 2/5 Daniel L. 1 year ago on Google
    Missing machines like chest fly and triceps press, no cleaning equipment / sterilising to use when done with machine, old equipment that's breaking down, more focus on packing in as many people as possible and getting as much money as possible rather than providing a quality service. Unmanned check-in but still closes early and on holidays.

  • 5/5 Zack M. 1 year ago on Google
    Great gym for price. One day passes are $9. Perfect if you aren’t here for long and still want to get that workout in.

  • 5/5 Jake H. 10 months ago on Google
    Very easy to sign up. If visiting from outside Portugal, you will need a local zip code to sign up which you can do online or at the location or else it won't work. The day pass was about €9! Super friendly and helpful at this location. 💪🏻

  • 3/5 Diana M. 11 months ago on Google
    It has more types of machines than the other fitness huts, but it makes no sense for the small and overcrowded space. They should invest in also setting up smith machines, leg press45, and the hip thrust machines in other gyms, not only in this one (i imagine they do this just because there's more turists and more people there). There are big gyms like the one in LAV that could do with extra machines.

  • 4/5 Stine S. 6 months ago on Google
    did part of my acl rehab here, super nice and helpful staff even though there’s always a load of people they have to deal with. the gym is small but had everything you need. improvements could be made in terms of air circulation/conditioning and hygiene (provision of disinfectant & paper towels).

  • 4/5 TheFitnessTheory 7 months ago on Google
    Very affordable, well equipped gym, with 3 studios for classes. The subscription is great and flexible - but the place is victim of its own success and it gets really crowded (especially on weekends). They also don’t really communicate the change of schedule on public holidays - which was a bit of a let down.

  • 3/5 Gareb G. 5 months ago on Google
    The gym is okay, lacks a number of good machines, workout space is limited due to how busy it gets I got there a few minutes after open, and within 20-30 minutes it was buzzing with people I signed up for a single casual session online which requires you to download an app and sign in to access the QR code to enter the gym I paid for the access the night before to go the next morning and I had issues getting in. The staff then said it has a 2 hour expiry and cause I didn’t use it in time it expired. There was no information proving this of which he eventually let me in. Was here for a short time so won’t be going again, but it got the job done with a bit of inconvenience so 3 stars.

  • 1/5 Silvia D. 4 months ago on Google
    constantly overcrowded and dirty. The mats are never cleaned, some people don't use towel in the machines, so you always find sweat and there are no igiene products with paper to clean, there is usually a bad smell. Either you have the subscription to book classes for yoga and pilates 48 hours before if not it is IMPOSSIBLE to find a spot with the basic subscription because you can book only 24 hours before and there are no spots available. Remember to cancel your subscription before the 20th of the month, if not they will charge you anyway automatically, doesn't it make sense? No, but for them yes!!! Awful

  • 3/5 Mattias L. 4 months ago on Google
    Crowded, which is to be expected considering the location. Machinery is decent. However, PLEASE place paper towels and disinfectant bottles in the gym so people can clean up after themselves. A sports towel doesn't help and the traffic is high so sooner or later there will be some skin infection spread from this.

  • 1/5 Kenny S. 5 months ago on Google • 1 review
    10 out of 20 tread mills work the equipment constantly out of order or broken! The only thing saving fitness hut santos are the hard working and kind employees.. I feel bad for them that they have to put up with poor management out I ask myself daily why I still go to fitness hut santos…oh yeah because it’s close to my house!! 🤦🏻‍♂️ anyways I’ll continue to complain.. 🤷🏻‍♂️🩸🤦🏻‍♂️🥴
    3 people found this review helpful 👍


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