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  • 1/5 Bryan b. 5 months ago on Google
    ⚠️ First check the reviews ⚠️ They are abusing the non-refundable nature of the travel platforms, and providing multiple difficulties in getting into the rooms, such that it is easier just to cancel. Don't take the risk, do your research, look a the pages of 1 star reviews.
    21 people found this review helpful 👍

  • 1/5 May V. 7 months ago on Google • 62 reviews
    I didn't manage to stay in the hotel because they do not accept check in after 22h. I requested the cancellation with more than a month in advance and they were not flexible to give any refund back. I lost 85 euros. If you need flexible check in time, this is not the place.
    10 people found this review helpful 👍

  • 1/5 Jon C. 7 months ago on Google • 11 reviews
    This. Is not a real business, they want your money and don't want to off any services, no bed, no room, no communication, well shouting and verbal rude. Save your time, and save your money as your get nothing but months of trying to get your .only back. Check all reviews, as they say the same, con artists...
    17 people found this review helpful 👍

  • 1/5 peter c. 1 year ago on Google • 18 reviews
    We were told on the phone we could get automated entry after 10pm but then on arrival a different staff member said this wasnt true, so we had to then find another hotel at 10.30pm they refused to give a refund. Very un caring and unhelpful. Refused to take any responsibility. He said 'have a nice night' at the end of the call!
    11 people found this review helpful 👍

  • 1/5 Rob F. 9 months ago on Google
    Host is very rude and threatening. Check in is very difficult and they will try to cancel on you. Highly recommend exploring alternative options.
    10 people found this review helpful 👍

  • 1/5 nino e. 5 months ago on Google • 7 reviews
    I booked a room and after I had paid I got a text that I couldn't check in after 22:00 and I landed at 23:00. So I called them and wondered if they would help with that when they are an airport hotel, but no they did not and it was not possible to book off the room. I feel tricked! I would not recommend this place if possible to take something else!
    8 people found this review helpful 👍

  • 1/5 Darren B. 5 months ago on Google
    This is some kind of scam. After you book online they send you a link to a registration form where you have to pay more money. Stay away.
    6 people found this review helpful 👍

  • 1/5 Imad Jamal A. 2 years ago on Google
    Bunch of scammers, my arrival was before 12 at night and they still claimed I came after and my booking was through booking.com even after contacting them they stood by the host and claimed I was a no show and stood there on time before closure and in contact with booking.com and they would contact me back and when I call booking.com.com after not receiving a call back they Hung up on my face. So they can claim the amount and stand by the host which they eventually did from here on out I will never book through booking.com ever again!!! And the host himself claimed first he cancelled my reservation hours before and later says I was a no show that is clear out theft and booking.com stands by them in this case. Never make a reservation through booking.com just check details en call the accomodation yourself and prevent prepaying certainly if you want to book through booking.com cause they are ready to scam!!!!!!!!!
    6 people found this review helpful 👍

  • 1/5 Kristen Janse van V. 1 year ago on Google
    “CAUTION: SCAMMERS!!” I have seen there is a trend with this hostel; they find any excuse to cancel bookings in order to steal your money. Unfortunately for them, I was inside the building before they could cancel but that lead to a terrifying night. Rui harassed me and knocked on the door at midnight, while I was dressed in my pajamas. I am a 21 year old female and this was extremely horrific for me. Not only was I subjected to harassment but the bathrooms are in a terrible state. It stinks and there is a lot of water damage and rot. There is NO breakfast. It is a loaf of bread, two sweat bread rolls, a jar of coco cereal (no milk) and a moldy old half cake. The check-in is terrible. Rui had to give me codes and certain vague information on how to get in to the hostel. There is no staff members on site. They charged me 60€ security deposit after I had payed for the room. I stood outside in the dark trying to fill out a 7 page check in form. They have not reimbursed me, thus my one night stay amounted to 140€ for a dingy room (nothing like the photos), no breakfast, terrible bathroom and harassment. Management DOES NOT care, please do not support these people, this is FRAUD!
    5 people found this review helpful 👍

  • 1/5 Codrin F. 1 year ago on Google
    This is a SCAM! They will do everything possible to cancel your booking! I booked the hotel and filled out the check-in form (they told me that because is online I have to do it). After this I was expecting a self-checkin based on code. My flight was delayed, I informed the hotel that I will not make it exactly to 00:00 and I would be around 15-20 minutes late. I called them from airport and they say it was ok, and I must pay the 60 euro deposit. After that, at 00:10 my booking was canceled. No explanation, no understanding, nothing. All this despite the fact that in their initial email they say that is possible to check in after 00:00 if you talk about this with them in advance. (Since my booking was cancelled, I was not able to give feedback via booking.com so here we are)
    5 people found this review helpful 👍

  • 1/5 James 1 year ago on Google
    Absolutely disgusting service from the guy in charge of checkins, after notifying the hotel our flight was delayed and would be later than expected and still arriving before midnight he refused to let us in and left us stranded outside the hotel. From 11:50 we tried to call no answer until funnily enough 00:02 he did and how he spoke to us over the phone was the most unprofessional manner I have ever come across. I would never recommend this hotel to anyone just because of this person. Shouting down the phone saying find somewhere else to stay your not welcome is just disgusting.
    4 people found this review helpful 👍

  • 1/5 Keven 1 year ago on Google
    I share with you my experience. Since my booking was cancelled, I was not able to give feedback via booking.com. I booked the hotel and filled out the check-in form. My flight was delayed, I informed the hotel that I will not make it exactly to 00:00. So, my complete booking of two days was cancelled at 00:04. I will not share the excuse regarding the neighbors, as I also leave the hotel at night. Stay away from this hotel! I will not recommend this hostel to anyone.
    4 people found this review helpful 👍

  • 1/5 lun l. 4 months ago on Google
    These SCAMMERS are keeping the money of people who are not able to stay in their rooms. As a service, here are some specific examples of negative reviews from TripAdvisor: "The dirtiest hostel I've ever stayed in. The dorm room was filthy, the bathroom was even worse, and there was a cockroach in my bed." "The beds are so uncomfortable, it's like sleeping on the floor. The staff is rude and unhelpful, and the place is noisy and disruptive all night long." "This hostel is infested with bed bugs. I woke up in the middle of the night with bites all over my body." "The rooms are so small and cramped, there's no privacy at all. You can hear everything that's going on in the hallway and in the other rooms." "This hostel is definitely not worth the money. It's dirty, uncomfortable, and noisy. I would not recommend it to anyone."
    4 people found this review helpful 👍

  • 1/5 Lane S. 1 year ago on Google
    Paid ahead for the room. Send an email on the final day requiring a security deposit posted to another site. Frequent calls and he made no mention. Arrived just before midnight. Would not accept cash or credit card for security deposit. 1 minute after midnight he said that we could not stay there, he was closed. He kept our original money. DO NOT Stay there
    4 people found this review helpful 👍

  • 2/5 Carletto C. 9 months ago on Google
    Disappointing. The hostel is really close to the airport. 1. To get inside you have to pass the quest :4 call to manager, waiting for manager send me a google questionnaire on the street ( it was really cold outside), finding key.. 2. terrible smell in the room
    3 people found this review helpful 👍

  • 1/5 Paco a. 1 year ago on Google
    The place is a scam. No staff, the neighbors bully you, and they asked for a deposit that you won't get back, better off sleeping in a park. Still trying to report them.
    3 people found this review helpful 👍

  • 1/5 Rahil �. 1 year ago on Google
    I want to answer you, the place where your apparts hotel are is not safe and the place I see got no link with the pictures that you put on Booking.com. I Will never book again it that's for sûre and sorry if you thknk my comments are rude but this is the True.
    3 people found this review helpful 👍

  • 1/5 shawn janse van v. 1 year ago on Google
    DO NOT BOOK THIS PLACE!!! IT IS A SCAM! Worst service I’ve ever in counted. The so called “manager” is a obnoxious unmannered excuse for a human being and the so called “ owner” backs him and the poor service. They attempt to find any excuse to “cancel” your booking and never return the adhoc deposit. This place further does not comply to safety regulations with unsafe electrical connections and will be reported to the Lisbon authorities. I will further be petitioning Viator to have them removed as scam artist. DO NOT BOOK HERE!
    3 people found this review helpful 👍

  • 1/5 Rogerio A. 1 year ago on Google
    The worst possible. Avoid at any cost! I told the host that I would be doing a late check in and he said it was alright. I arrived 10 minutes earlier than I was expecting and the host did not answer my calls. I was left in the street having paid for a "cozy room" in advance!
    3 people found this review helpful 👍

  • 1/5 Diego Alejandro Torres P. 1 year ago on Google
    Fraud! We book through Agoda. We arrived to check in and the guy said we needed to check only with Agoda’s confirmation. We did not receive anything on the email or spam and the guys refused to let us in despite we had already paid the stay! It is not even a Hotel. It is a floor that illegally operates a service. STAY AWAY! We were told: No refunds!
    3 people found this review helpful 👍

  • 1/5 pushpendra S. 1 year ago on Google
    Its not a hostel, its a scam on the name of hostel, there nothing not a single thing like hostel.. its just a flat in a residencial building by the name of HOSTEL they fooling to customers, No reception, No staff, NO hostel vibe .... Pathetic customer service which is not available at property only available over call for limited time period and not helpful at all to customers, highly NOT recommending this property to any one...
    2 people found this review helpful 👍

  • 1/5 Ludvig M. 1 year ago on Google
    Feels like an intentional ripoff. This is just a shared apartment and i would have taken airbnb instead if i knew. You will share an apartment with several other people. You will not have your own bathroom. You will be forced to fill out an 11 page long form that requires you to give up everything from personal information and flight numbers before checking in. There is no proper check in service and they are rude when calling them on the phone acting like all the info has just been there from the get go. I met people outside the front door that were just as confused as me. LAH has put thi into system and prays on people who doesnt have time to read reviews. They also drop a 60 euro deposit on you out of nowhere. You will hear your neighbors all the time as walls are thin. No air condition in the room so you will have to rely on a fan on the floor.
    2 people found this review helpful 👍

  • 1/5 Pavlos Constantinos N. 1 year ago on Google
    Booked online for overnight stopover. Arrived at night. Nobody available for checkin and the door locked. Try to call the ‘hotel’ number and after telling us that “too bad your flight was late, we close at 22:00” hang up the phone and every time I tried to call they kept hanging up. One word for this place. UNACCEPTABLE
    2 people found this review helpful 👍

  • 1/5 Jalal M. 1 year ago on Google
    I made booking only for one night before flying back home for my family. The checking time is sharp at 16:00. We arrived at the place at 15:15. We were not allowed to entre the apartment until 15:50 in a hot weather with two kids. I have checked out last week. the refund damage hasnot shown in my account. The focal point even does not answer my messages anymore. I guess I should writeoff the damage deposite. I strongly recommend not to make booking of this place
    2 people found this review helpful 👍

  • 1/5 Olivia E. 1 year ago on Google
    Complicated check-in and no possibility for early check in. If you don't have data on your phone it's not possible to check in you need to buy a local sim card. If you like ease and support in your stay just DON'T go there.
    1 person found this review helpful 👍

  • 1/5 T. L. 1 year ago on Google
    Judging from the reviews here, you have roughly a 50% of actually staying at the hostel if you book it via booking :) I was one of the unlucky half, so yes, it's not a good place
    1 person found this review helpful 👍

  • 1/5 Antje S. 1 year ago on Google
    No recommendation at all. Access is only possible with a PIN, which is assigned by phone. Although the room was already paid for, we did not receive the PIN, because suddenly a deposit was also required. Booking was then canceled by the hostel and we were not refunded the money.
    1 person found this review helpful 👍

  • 1/5 Steven M. 1 year ago on Google
    Total and complete scam, I am from Canada and dont have a phone plan, asked for them to send me the check in details in advance or I could call them, they refused. Stay away!
    1 person found this review helpful 👍

  • 3/5 Jörg S. 1 year ago on Google
    Service? What Service? The house is accessible by a 4digit- Code and no human mankind is there if there is a problem. Don't like this kind of hotel. The hotel is in the fifth floor of a house that cannot be recognized as a hotel.
    1 person found this review helpful 👍

  • 5/5 Pedja T. 5 years ago on Google
    Clean, nice and stylish place, exactly as shown. Location very close to the airport, which was one of our primary criteria. Otherwise, metro station is 5 min walk away. Apreciated the thouthfullness of having breakfast and coffee very early in the morning so we had some bite before heading to the airport.
    1 person found this review helpful 👍

  • 1/5 Alx G. 4 years ago on Google
    Total scam. I paid for 2 nights I did not stay. They blamed booking app, later booking app told me they don’t want to fix it (meaning they preferred to stay with my money for the days they knew I won’t stay) I have proof, feel free to ask i will forward all the people who can see this review. BE CAREFUL with these thieves! Unmoral without sympathy at all scammers!
    1 person found this review helpful 👍

  • 2/5 John A. 6 years ago on Google
    The place was hard to find. The rooms were cold at arrival. Had to plug in an electric heater. The walls are not very well insulated, we could hear the next door guest clear his throat! The bed was comfortable but kind of low to the ground. The TV was placed so high on top of a dresser (to the left of the bed) that the color was distorted. No private bathroom, this is a hostel. At 11:30 pm, I had to step into the hallway to tell a guest in the lobby to keep his voice down. For 90 Euros per night, I expected better accommodations!

  • 1/5 thanzaw o. 3 months ago on Google New
    I didn't manage to stay in the hotel because they do not accept check in after 22h. SCAMMERS. I lost 95 euros. If you need flexible check in time, this is not the place.

  • 5/5 Magnum R. 4 years ago on Google
    Nice place to sleep when you are on a trip

  • 5/5 Christopher J. 6 years ago on Google
    very nice place near to the airport with an excellent price

  • 4/5 Adriana M. 5 years ago on Google
    Nice place, very kind staff but not soundproof.

  • 2/5 YI Z. 5 years ago on Google
    The interior of the hostel is stunning and clean. The only and the most important thing i think the hostel need to improve is the soundproof system!! The night when i stayed, was super horrible. I can hear everything from the kitchen, hallway and other people's talking... The soundproof system is alomst 0%....i fell asleep around 1am in the morning,since the hostel finially quiet... But wakeup at 6am, when someone started to make noise in kitchen.

  • 2/5 Stella L. 4 years ago on Google
    This hostel is just an apartment in a residential building. There is a very discreet plate outside the entrance of the building. Overall, the location is good for budget traveller as it’s just a few minutes away from metro. The bed is very comfortable and I have very nice sleep there. There is just one incident that makes me really disappointed. I left my pyjamas there. I tried to get in touch with the hostel via email and didn’t get any reply. Then I called them, A gentlemen who picked up the call claimed that the pyjamas was not found. As I was 100% sure the pyjamas was there I went back then the staff told me the pyjamas was “full of blood” so they just chucked them. I was so upset as the pyjamas was in perfect condition before. In my view, they are not honest with the guests and don’t treat guests’ belongings properly.

  • 1/5 Borgil N. 7 months ago on Google • 1 review
    Nicht Empfehlenswert!! Nach Ankunft am Hostel mussten wir, um hinein zu kommen, telefonisch den Manager kontaktieren (keine Rezeption) um einen Code für die Tür zu bekommen. Dieser wurde uns erst gegeben, als wir online eine Kaution von 60 Euro bezahlt haben..dies wurde vorher beim Buchen/Bezahlen des Zimmers mit keinem Wort erwähnt!! (nur Kreditkarte..kein PayPal/Sofort-Überweisung) Wir wurden dann per Telefon in unser Zimmer geführt, welches im obersten Stockwerk eines Wohnhauses liegt. Trotz Buchung eines Doppelzimmers haben wir nur ein Handtuch erhalten. Beide Badezimmer stanken und nur eines hatte fließendes Wasser! Desweiteren war die Bettwäsche leicht verdreckt. Das Frühstück sollte von einem externen Dienstleister geliefert werden, wie uns der Manager erst am Telefon erzählte..wir konnten dies (zum Glück) nicht wahrnehmen, weil wir gegen 6 Uhr morgens abgereist sind. Dieses Hostel können wir auf keinen Fall empfehlen (selbst ein Stern ist noch zu viel) und werden ganz sicher nicht wieder kommen!!
    3 people found this review helpful 👍


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