1/5 Gary K. 2 years ago on Google
4
star
hotel?
Definitely
not
due
to
the
appalling
customer
service.
Very
rude
staff
and
also
very
rude
hotel
management.
I
made
a
booking
for
5
nights,
payable
in
advance.
Due
to
an
unforeseen
circumstance
I
had
to
cut
my
stay
short
so
I
was
trying
to
contact
the
hotel
through
booking.com
to
see
if
it
was
possible
to
change
my
dates
(reducing
from
5
to
3)
and
make
a
new
booking
for
two
nights
at
a
later
date.
Note
that
I
was
not
looking
for
any
money
back.
The
hotel
replied
on
booking.com
asking
to
email
their
reservations
department
so
I
did
and
that
email
was
ignored.
When
checking
in
at
the
hotel,
I
was
trying
to
explain
the
situation
and
the
two
staff
at
reception
were
extremely
rude
and
would
not
even
try
to
find
a
possible
resolution
that
would
benefit
both
parties.
I
again
explained
that
I’m
not
looking
for
any
money
back,
that
I
just
want
to
change
the
date
of
two
nights.
I
was
basically
told
that
it’s
not
their
problem.
I
then
emailed
the
hotel
manager,
hoping
that
she
would
have
more
decency
and
respect
but
no,
I
received
the
same
treatment
from
the
hotel
management.
She
mentioned
that
we
can’t
get
any
money
back,
so
I
replied
to
her
again
saying
I
don’t
want
money
back,
I
only
want
to
change
the
date
of
two
nights.
No
relies
received
since
then.
Today,
June
10th
I
had
to
check
out
and
the
staff
at
reception
is
still
saying
it’s
not
their
problem.
These
people
cannot
even
be
bothered
to
do
something
extremely
simple,
such
as
give
me
a
band
aid.
I
asked
for
another
one
at
reception
last
night
and
the
staff
immediately
said,
“oh
we
ran
out,
we
don’t
have
any”,
which
was
a
total
lie
because
I
had
gotten
one
from
another
staff
member
earlier
that
morning
and
there
was
a
box
full
of
band
aids.
Absolutely
terrible
service,
with
zero
respect
or
hospitality.
This
place
should
be
avoided
at
all
costs
unless
all
of
the
current
staff
and
management
are
fired
and
the
hotel
goes
under
new
management.
Disgraceful
staff
that
gives
a
bad
name
to
the
Portuguese
hotel
industry.
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