Friendly and efficient staff, it was the first time I had physiotherapy, so I have no way of comparison but I came out almost fine! How I entered and how I left was a difference like day and night!

(Translated by Google) The professionals are good and have good will. The equipment is old, works poorly and is insufficient for the number of users present per hour! The material is not always cleaned after use. Mainly floor mats, pilates balls. There are no assistants, at least the one that exists is not enough! Physiotherapists have 3 and 4 patients simultaneously. They are not available for cleaning. I think there is also a high period of inactivity between exercises, until the physiotherapist returns from the other patients. (Original) As profissionais são boas e têm boa vontade. O equipamento é velho, funciona mal e é insuficiente para o número de utilizadores presentes por hora! O material nem sempre é limpo após a utilização. Principalmente os tapetes de chão, bolas de pilates. Não existem auxiliares, pelo menos a que existe não chega! Os fisioterapeutas têm 3 e 4 doentes em simultâneo. Não têm disponibilidade para limpezas. Penso que existe também um elevado período de inactividade entre os exercícios, até que o fisioterapeuta regresse dos outros pacientes.

The physiotherapists are helpful, attentive and competent, I am very satisfied with that. My main criticism is the girls at the counter. They rarely respond to a "good afternoon", they are unfriendly, they don't even look at the users. It feels like they're doing us a favor by being there. I told one of them that I couldn't go to a session, didn't even look at me and even started to sigh. I strongly advise you to look for people who actually provide good service, because right now it is miserable. I am seriously considering making a complaint.

FANTASTIC professionals.

(Translated by Google) Pleasant space, always very attentive! Excellent professionals! (Original) Espaço agradável, sempre muito atenciosos! Excelentes profissionais!

ALL SPECTACULAR STAFF. A THANKS TO DR. ISABEL FIGUEIRA AND PHYSIOTHERAPIST NANCY DE SÁ I STRONGLY ADVISE.

Best Customer Care

Someone gets tired of calling, they wait a long time, they hang up the call. I sent an email to General after 5 attempts, they responded to me after a while asking for my number and the center they wanted. They didn't call me back and I only received information about one of the centers (this one) when I insisted two days later. And the others that I indicated nothing. I ordered again and I will have to wait more days. A huge lack of respect.

(Translated by Google) The best (and most important): good team of professionals in physiotherapy, available and dedicated to patients. The worst: service at reception, sometimes unfriendly, chaotic; patients have to wait outside the clinic when there are many people in the small waiting room. Suggestion: improve service at reception. (Original) O melhor (e mais importante): boa equipa de profissionais na fisioterapia, disponíveis e dedicados aos pacientes. O pior: atendimento na recepção, por vezes, antipático, caótico; pacientes têm de esperar fora da clínica, quando há muita gente na pequena sala de espera. Sugestão: melhorem o atendimento na recepção.

Embora seja difícil contactar telefonicamente, compensa a espera. Equipa muito profissional e atenciosa, fazem os possíveis para ajudar os utentes ao máximo, mesmo a nível de disponibilidade horária, etc. Especial palavra de apreço à Cláudia e à terapeuta Márcia 👌🏻

(Translated by Google) Central. Excellent team. (Original) Central. Equipa excelente.

(Translated by Google) People super educated with the users, super recommend. (Original) Pessoas super educadas com os utentes, super recomendo.

I underwent physiotherapy for a knee (which I had a lot of complaints about) and left there with a new knee. I loved the service from: - General service (reception); - Doctor's appointments; - Prescribed treatments; - Physiotherapists; - Installations I felt at home. A very, very big blessing.

Very attentive service, and Staff are incredibly kind and thoughtful! I've been loving coming here for my sessions, 0 complaints.

They don't answer the phone!!! How irritating. 45 m until giving up. We want to report an unforeseen event, delay, inability to arrive at the appointment on time, but no one answers the phone.

Terrible phone service. Very difficult to answer the phone. When they answer, the answers are vague. They had to call me to give me an answer regarding the opening of a course. I called back twice asking for a response (since they didn't contact me). The third time I contacted them, they said they didn't know the answer and I had to insist that they look for an answer from their colleagues.

(Translated by Google) Great. (Original) Excelente.

(Translated by Google) Health Unit agreed with the National Health Service with high quality in terms of Physiotherapy / Physical Medicine and Rehabilitation. (Original) Unidade de Saúde convencionada com o Serviço Nacional de Saúde com elevada qualidade ao nível da Fisioterapia / Medicina Física e Reabilitação.

(Translated by Google) Some technicians are more attentive than others.... but it's to be treated to last, to perform. Improvements are coming slowly, slowly and I couldn't see the end. The equipment I don't think exists, some old or deficient. Bicycles. Anyway, I don't recommend (Original) Alguns técnicos mais atenciosos que outros.... mas é para andar a fazer tratamento p durar, para render. As melhoras se aparecerem é devagar, devagarinho e eu não consegui ver o fim. O equipamento penso que não existe, algum velho ou deficiente. Bicicletas. Enfim, não recomendo

(Translated by Google) Excellent team, with nothing to point out! (Original) Equipa excelente, sem nada a apontar mesmo!

(Translated by Google) I made three calls with a waiting time of 7 minutes each. On the first call after the waiting time, a girl answered but immediately hung up. In a clinic that is said to be reputable and unacceptable, there is no employee to answer the phone. (Original) Fiz três chamadas com um tempo de espera de 7m cada.na primeira chamada após o tempo de espera uma menina atendeu mas desligou de imediato.numa clínica que se diz conceituada e inadmissível não haver uma funcionária para atendimento telefónico.

(Translated by Google) Clinic agreed by the NHS in the center of Lisbon with an excellent team of professionals. (Original) Clinica convencionada pelos SNS no centro de Lisboa com uma excelente Equipa de profissionais.

(Translated by Google) I really enjoyed the service performed at the Diagnostic Space both in consultation and treatments. (Original) Gostei imenso do serviço realizado no Espaço Diagnóstico quer na consulta quer nos tratamentos..

(Translated by Google) Thank you one clinic for having a physiotherapist so good at her job in addition to being an excellent professional, thank you Ana, thank you very much (Original) Obrigada one clinic por ter uma fisioterapeuta tao boa no seu trabalho alem de ser simpatica excelente profissional obrigada ana barata muito obrigada

(Translated by Google) Great team. Fantastic service. I strongly recommend it. thank you for everything. (Original) Grande equipa. Atendimento fantástico. Recomendo vivamente. obrigado por tudo.

(Translated by Google) Excellent service from reception to therapists. Friendly, with quite similar prices. They have an agreement with private health insurance and with social security. The facilities are clean and organized. (Original) Excelente servicio desde la recepción hasta los terapeutas. Amigables, con precios bastante gustos. Tienen acuerdo con seguros de salud privados y con la seguridad social. Las instalaciones estan limpias y organizadas.

I tried to make an appointment today, they told me to scan the credential and send it. I don't have a computer or printer, like many other users, what can I do? Do you think this method of serving users is normal? Compliments

Very long waiting times. Delays in appointments exceeding 40 minutes.