Consistency is key. Worten must be among the most consistent companies in the world. You can bet that every single order will have an issue. Among a wide variety of options from the past 6 months: items out of stock, online prices not being honored at the store, shipped orders missing stuff, broken demo items, clueless staff, credit card system down, etc. Every single time you'll have a guaranteed terrible customer experience. When/if Amazon works well in Portugal, Worten will go bankrupt in a year or less. And they deserve it.

(Translated by Google) We bought a Laptop from Asus, in a few days we complained, because the battery that promises to last 8 hours, lasts 2, now 3, at most 4 hours. What did Worten do? You ignored it. He sent us away with the computer with a clearly damaged battery. This within 15 days. And now? Apparently, we lost almost 600 euros and we will have to carry a computer connected to the mains ... Be careful before buying at Worten! I was a customer, I no longer buy a needle at Worten. Too bad! (Original) Compramos um Portátil da Asus, em poucos dias reclamamos, pois a bateria que promete durar 8 horas, dura 2, ora 3, no máximo 4 horas. O que a Worten fez? Ignorou. Mandou-nos embora com o computador com uma bateria claramente danificada. Isso dentro dos 15 dias. E agora? Ao que consta, perdemos quase 600 euros e teremos que andar com um computador ligado à corrente... Cuidado antes de comprar na Worten! Eu era cliente, já não compro nem uma agulha na Worten. Uma lástima!

Terrible experience as usual. Bought there a bunch of stuff and asked for a VAT refund. The saga started. They do not accept issuing a VAT refund without presenting your passport (I have a digital copy in my phone but it’s not deemed enough). As if one has to wander around with their passport. Anyway I went back home, got the passport and got my VAT refund. Part 2: I bought a TV on the 30th of September on the same day of the saga and was promised the delivery on the 6th of October! Imagine! However with Covid one must be lenient. Come the 6th of October I had asked of them to deliver in the morning period. I called them at 11 on their hotline and they said that they had tried to contact me but they weren’t able since I only have an international phone number (as if it was their first time experiencing with an international number). Anyway they told me that I had to call the actual store. I went on the net and searched for their number and tried calling multiple times in vain. I had to come all the way from Mafra 50km away to see what had happened to my delivery!!!! The manager of the store “Marco Oliveira” is beyond unpleasant and never did he once apologized as if everything that has happened didn’t occur under his watch. This is not my first bad experience at this store. I hope they start hiring more experienced managers because their lack of professionalism is hurting customer’s experience. Summary: I had to go home twice (200km) to resolve pending issues with this purchase. Great Job Worten Amoreiras!

STAY AWAY FROM THE REPAIR SERVICE STATION! I waited two months for them to repair the screen of my Huawei p30 phone. During the whole time there was no communication or updates from their side. When I finally got the phone back I had to find out that the my camera had stopped working after the repair. After going back and forth several time and spending hours in the waiting line, they were unable to figure out the problem and completely lacked any understanding or willingness to take responsibility for their own mistake. Until now I have a phone with the camera not working and I am not sure how to go on in this situation. There is no communication between the staff which changes almost every day and worten is not ready to give any reimbursements or replacements in these kind of situation. The only thing that is consistent between their staff is the mindset of postponing problems in the hope the problem will fix itself, not sticking to deadlines and being unreliable. One of the worst customer services I have ever experienced in my life

Great place, has lots of alternatives. But only has 10 gaming monitors. Still good, staff doesn’t speak english 😞

(Translated by Google) Bad customer experience. I bought wifi material (expensive) 2 years ago. The charger expired yesterday (obviously, a few days after the warranty expires). The store no longer has this type of charger. The seller found himself unable to indicate any solution. There is no follow-up of products by the Worten brand. I will never again buy any wifi material there. (Original) Péssima experiência cliente. Comprei material de wifi (caro) há 2 anos. O carregador venceu ontem (obviamente, alguns dias depois do vencimento da garantia). A loja não tem mais este tipo de carregador. O vendedor se encontrou incapaz de indicar qualquer solução. Não há nenhum seguimento dos produtos pela marca Worten. Nunca mais irei comprar lá qualquer material de wifi.

Worst worst worst experience. I paid in the warten store for a Dyson vacuum and asked for a deliveryAfter 10 days , 10 calls and hundreds of emails, they finally told me. They lost it and I have to go back to the store to resolve the problem as I didn’t buy online. Ok. I went back, the custom Service said they don’t know the situation abt their system is not working— same answers with all the calls I made to Warten hotline. It seems their system never worked. I m sooo furious. Then they said they have to call CTT ask wether they delivered. I said that’s your problem you deal with your logistics chain but shouldn’t let the custom suffer. Then guess what, the guy came back said it has been delivered. Omg , nightmare. Now I lost 700 Euros and got nothing. In portugual, how do you report this type of crime. Shall I call police ?

Unprofessional and lazy staff on the entrance.busy in talking each other.

(Translated by Google) Bad after sales service !!! (Original) Péssimo atendimento pós venda!!!

(Translated by Google) Unfortunate episode at the Worten that surrounds the Amoreiras Shopping Center in Lisbon: I bought a thermostatic Vulcano water heater - WTD range, with Resolve assembly service provided by Worten. At my home, the technician informs me that it is not ventilated and recommends that I go to the store and exchange it for an equal but ventilated model. So I do, I go to the store and I am attended by a collaborator who makes an aggressive sale to me - that is, it guarantees me that a WRD model - non-thermostatic range and that is there in the store, is exactly the same as I intended and the only difference is the absence of a display on the front of it. I question the employee twice about the differences and he tells me that it is exactly the same thing, only with external aesthetic differences. I change the water heater. Later, at home, I notice that the water heater I took home is not thermostatic, neither from the upper WTD range that I had chosen, nor compatible with connecting the solar panel. I go to the store with the invoice, explain the situation and call the store manager (or so he identified himself). I explain the situation to the store manager and he asks me if I can identify the employee, the employee arrives in the meantime and returns to repeat that they are exactly the same thing. I explain that they are different ranges and that the new WTD range, in addition to the more modern exterior panel with display, is thermostatic - that is, it measures the temperature of the initial flow and thus makes a better management of energy expenditure, and that it would also be prepared for solar panel operation. The employee says that, despite what Vulcano says, they are the same and that the energy expenditure is the same. The store manager adds that they cannot change. The employee leaves the scene and I explain the situation to the store manager, stressing that the model that was later sold to me does not work with solar panel and the store manager tells me that the employee told him he asked me that question. Did not. The employee then appears to be more knowledgeable than the brand itself, the store manager, who has the power to accept or refuse situations of this kind as he wishes, takes the trouble to try to search, in any non-corresponding graphic, efficiency of both water heaters to defend the employee. Reality: I brought home a water heater that, in addition to not being the range I wanted - I emphasize, a different range, by the way, below - also does not serve me because it has no possibility of connection with solar panel. Worten claims to be consumer friendly, I have been a customer for twenty years but I cannot help but be disappointed and disgusted, thus exposing this situation. I complained and it was useless. (Original) Episódio lamentável na Worten que circunda o Amoreiras Shopping Center em Lisboa: comprei um esquentador Vulcano termostático — gama WTD, com serviço Resolve de montagem fornecido pela Worten. Já em minha casa, o técnico informa-me de que o mesmo não é ventilado e recomenda-me que me dirija à loja e que o troque por um modelo igual mas ventilado. Assim faço, desloco-me à loja e sou atendido por um colaborador que me faz uma venda agressiva — isto é, garante-me que um modelo WRD — gama não termostática e que tem ali em loja, é exactamente igual ao que eu pretendia e que a única diferença é a ausência de um display na parte frontal do mesmo. Eu questiono o colaborador duas vezes acerca das diferenças e ele diz-me que é exactamente a mesma coisa, apenas com diferenças estéticas exteriores. Faço a troca do esquentador. Mais tarde, em casa, reparo que o esquentador que levei para casa não é termostático, nem da gama superior WTD que eu havia escolhido, nem compatível de ligar a painel solar. Dirijo-me à loja com a factura, explico a situação e chamam o chefe de loja (ou assim se identificou). Explico a situação ao chefe de loja e ele pergunta-me se consigo identificar o colaborador, o colaborador chega entretanto e volta a repetir que são exactamente a mesma coisa. Eu explico que são gamas diferentes e que a nova gama WTD, além do painel exterior mais moderno com display, é termostático — isto é, mede a temperatura do caudal inicial e faz assim uma melhor gestão do gasto de energia, e que também estaria preparado para funcionamento com painel solar. O colaborador diz que, apesar do que a Vulcano diz, são iguais e que o gasto energético é o mesmo. O chefe de loja acrescenta que não podem trocar. O colaborador sai de cena e eu fico a explicar a situação ao chefe de loja, frisando que o modelo que me venderam posteriormente não funciona com painel solar e o chefe de loja diz-me que o colaborador lhe disse que me fez essa pergunta. Não fez. O colaborador mostra-se então mais entendido do que a própria marca, o chefe de loja, que tem o poder de aceitar ou recusar situações deste género conforme lhe apetece, dá-se ao trabalho de tentar pesquisar, num qualquer gráfico não correspondente, a eficiência de ambos os esquentadores para defender o colaborador. Realidade: trouxe para casa um esquentador que, além de não ser a gama que eu desejava — sublinho, uma diferente gama, por sinal, abaixo — também não me serve pois não tem possibilidade de ligação com painel solar. A Worten diz-se amiga do consumidor, sou cliente há vinte anos mas não posso deixar de estar desiludido e revoltado, expondo assim esta situação. Fiz reclamação e de nada serviu.

Absolutely terrible service. Had to wait 20 minutes at an "expert spot" until some "expert" came to talk to me; technical setup that was promised within 3 days suddenly become 2 weeks (I did get a refund for that) and in the end, when my TV was delivered, the delivery people just grabbed it by the screen, so I've had to spend literal hours trying to get their greasy fingerprints off it (Glossy screen, so hard to clean. Still not spotless, constantly noticing new marks). Never again.

(Translated by Google) Delivery deadlines are not met, I waited more than 72 hours to deliver something (Original) Não cumprem os prazos para entrega , esperei mais de 72 horas para me entregar algo

Some of the worst customer service experience ever. Absolutely dysfunctional and lacks any practical support. ZERO accountability.

(Translated by Google) It was the first worten in which I felt that they would only help me if they were able to sell insurance for my purchase. Except for a guy who was very helpful from the start, I didn't see the name but it had an Asian feel to it, the rest couldn't give me any useful information before mentioning insurance. I can see that they are required to have goals, however it is still an extremely unpleasant experience from the consumer's perspective. (Original) Foi a primeira worten em que senti que só me ajudavam se conseguissem vender um seguro para a minha compra. À exceção de um rapaz que foi desde o inicio muito prestável, não vi o nome mas tinha uns ares asiáticos, o resto não me conseguiu dar nenhuma informação útil antes de mencionar os seguros. Posso perceber que são lhes exigidos objetivos, no entanto não deixa de ser uma experiência extremamente desagradável na ótica do consumidor.

Excellent, just 1 floor over the parking Amoreiras Plaza. Wide range of phones informatics computers etc etc, and affordable equipment.

(Translated by Google) Store phone constantly turned off !!! (Original) Telefone da loja constantemente desligado!!!

(Translated by Google) Tremendous experience for photo printing. They don't give any assistance, they say they get by and don't know their products. Poor service (Original) Tremenda esperienza per la stampa di foto. Non danno nessuna assistenza ,dicono di arrangiarsi e non conoscono i loro prodotti . Servizio scadente

(Translated by Google) Expect more, but great service (Original) Espera mais, porém ótimo atendimento

Worten is a store that falls short in many areas. The most notable issue is the incompetence of the staff. They seem to lack basic knowledge about the products they sell, making it difficult to get any useful information or recommendations. To make matters worse, many of the items that Worten advertises are not even in stock. This leads to a frustrating shopping experience, as customers may be misled into thinking they can purchase an item only to find out it is not available. It also raises questions about the accuracy of their inventory system and whether it is being properly managed. Overall, Worten is a store that leaves much to be desired. The lack of knowledgeable staff and frequent stock issues make it difficult to recommend. Customers looking for a reliable and efficient shopping experience may want to look elsewhere.

We have placed an order. Paid for shipping They emailed us the address and they said everything was fine. The item arrived at the wrong address Service is awful

(Translated by Google) Avoid at all costs. They don't answer the phone. it must be because there are two or three customers in the store ... I'm trying to make a change and they don't answer either by phone or by mail. (Original) Evitar a todo o custo. Não atendem o telefone. deve ser porque tem dois ou três clientes na loja ... estou a tentar fazer um troca e não respondem nem por telefone nem por mail.

Better than many electronic stores. They have more stuff in online than the store

Worst Customer service ever for online shopping. They canceled my order 3 times in a row for different products, whitout ptoviding any support or explanation. I ended up ordering on Amazon.es for cheaper and with a faster delivery....

I previously rated this place 5 stars, but today's experience changed my mind. While comparing the loudspeaker quality of phones in the Samsung section after ordering a mouse Razer, a salesperson approached me. They asked me to lower the volume due to a customer's complaint. However, their tone and unprofessional demeanor were quite upsetting. This incident made me question my recent purchases, including a MacBook M2, a Razer Pro Click, a heater, an Oral B electric toothbrush, and various other hardware accessories. I own a Samsung Galaxy S20, known for its excellent loudspeakers, which I was using for comparison. This experience left me reconsidering potential purchases for my Christmas list. I guess a Karen complainer willing to buy a phone case is probably more important. Priority?

I bought a food liquidiser online. It was cheaper than the other main electrical store in Lisboa. There was no charge for delivery and it was delivered after 2 days. Excellent service.

Ordered coffee machine for 300 euro. It was not delivered. Money was not returned. For 3 weeks i am trying to communicate with company. At the same time worten has “proof” of delivery - gps of courier close to my address and some signature in the delivery, which is not mine. That is why company consideres it as delivered and not interested in fact that i have not received my ordered. Lost 300 euro and will never deal with company in future.

my order 39483800 they lost my order, and in the application it is noted that it has been delivered, and they say that they must deal with the delivery, with which there is no connection

Bought a TV from Pedro 24th of November. Excellent service and very good English, thank you!

The people who work at this store are AWESOME!! Everyone goes out of their way to be helpful. We have purchases several major appliances as well as small appliances, TVs and computer supplies. Also - their deliveries are very timely and reliable. We don't even think of shopping anywhere else.

I purchased a mobile phone form worten online. And my phone is placed at wrong address and it has been 2 months i didnot get the phone. Wortem is not helping me i call 20 times and many emails. Every time I get reply from worten that they will talk with delivery company. But not any solution till now

The staff is notably incompetent and unhelpful, which can make it frustrating to get any useful information or recommendations. Additionally, many items advertised by Worten are not in stock. To make matters worse, it is unlikely that Worten will be able to compete with e-commerce giant Amazon when it inevitably enters the Portuguese market. Amazon's extensive product range, competitive pricing, and efficient delivery system will make it a formidable competitor for any retail business, including Worten. I would suggest exploring other retailers with a better reputation for quality and reliability. Some options to consider might be El Corte Inglés or Fnac, both of which have a strong presence in Portugal and offer a wide range of products with knowledgeable staff and reliable inventory systems.

Lovely staff and while the selections in the shop are limited, you can have the online items delivered to the store

Ok electronic store, limited in offer in comparison to online store.

(Translated by Google) Great products (Original) Ótimos produtos

high prices

(Translated by Google) Excellent service (Original) Excelente atendimento

(Translated by Google) Poor customer support ... (Original) Péssimos no apoio ao cliente...

(Translated by Google) Employees willing and willing to resolve situations. (Original) Funcionarios bem dispostos e com vontade de resolver as situações.

Great Service:)

(Translated by Google) No unloading conditions but friendly and accessible employees (Original) Sem condições de descargas mas com colaboradores simpáticos e acessíveis

(Translated by Google) Great service, easy access, good price (Original) Ótimo atendimento, fácil acesso, bom preço

(Translated by Google) I bought a washing machine that I was told they delivered at home the next day because it was for display, I was at home all day and no machine or a phone call from the store or the distributor when I called the customer support did not know about the machine and told me that it would not be delivered because they did not know about the machine and had known about this situation since morning, and that I had to go to the store again to find the machine and resolve the situation, the machine it was paid promptly and they assured me it would be delivered. No machine and nothing resolved, this is not a reliable store !!! (Original) Comprei uma máquina de lavar a roupa ao qual foi me dito que entregavam em casa no dia seguinte porque era a de exposição, estive o dia todo em casa e nada de máquina nem um telefonema da parte da loja ou do distribuidor, quando liguei para o apoio ao cliente não sabiam da máquina e disseram me que não iria ser entregue porque não sabiam da máquina e já sabiam desta situação desde manhã, e que eu tinha que me deslocar novamente a loja para eu procurar a máquina e resolver a situação, a máquina foi paga logo a pronto pagamento e garantiram me que iria ser entregue. Nada de máquina e nada da situação resolvida isto não é de uma loja fiável!!!

(Translated by Google) Bad service, organization and customer support. I purchased a refrigerator in. December 28th and until today, after 2 failed schedules due to Worten's responsibility, I still don't have a refrigerator and I'm solving the problem. The store demonstrates total disorganization, disrespect, lack of professionalism and lack of initiative in the resolution. Totally inadmissible (Original) Péssimo atendimento, organização e apoio ao cliente. Efectuei a compra de um frigorífico em. 28 de dezembro e até hoje, após 2 agendamentos falhados por responsabilidade da Worten, continuo sem frigorífico e ser resolução do problema. A loja demonstra total desorganização, desrespeito, falta de profissionalismo e falta de iniciativa na resolução. Totalmente inadmissível

(Translated by Google) It is not clear when you arrive at the store, where you can / should pick up orders placed ONLINE. No one addresses the customer, even if the customer is lost. Nobody controls the kids who are attending the customer service, so they attend when they want and feel like it. A motivated & proactive shop manager is missing. (Original) Não é claro quando se chega à loja, o local onde se podem / devem levantar as encomendas efectuadas ONLINE. Ninguém se dirige ao cliente, ainda que este se mostre perdido. Ninguém controla a miudagem que está a atender no serviço de atendimento, pelo que eles atendem quando querem e lhes apetece. Falta um gerente de loja, MOTIVADO & PROACTIVO.

(Translated by Google) I have been a Worten customer for many years. Now that I have a better door! When I need it is easier and I am well attended (Original) Sou cliente Worten há muitos anos. Agora que tenho uma há porta melhor! Quando preciso é mais fácil e sou bem atendida

(Translated by Google) Excellent service and ease of finding products (Original) Atendimento excelente e facilidade de encontrar os produtos

(Translated by Google) Excellent (Original) Ótimo

(Translated by Google) I bought the nintendo switch in this unit, they offered me insurance and at first I was not interested, but the employee guaranteed that even if he lived abroad he could enjoy the insurance. Today 7 months after the purchase, when I requested support, they inform me that they do not serve outside Portugal even under shipping, clearly a ruse to sell something that I could not enjoy even informing at the time of purchase that I live outside Portugal, I no longer trust Worten and its affiliates. (Original) Comprei o nintendo switch nesta unidade, me ofereceram o seguro e a principio não tinha interesse, porém o funcionario garantiu que mesmo morando fora poderia usufruir do seguro. Hoje 7 meses após a compra quando solicitei o suporte me informam que não atendem fora de portugal mesmo sob envio, claramente uma artimanha para vender algo que eu não poderia usufruir mesmo informando na hora da compra que vivo fora de portugal, não confio mais na Worten e seus afiliados.

(Translated by Google) Very good store, friendly service, it's a shame the store is hidden in a basement !!! (Original) Muito boa loja, atendimento simpático, é pena a loja estár escondida numa cave!!!

Good, organised and I found what I needed The people are nice but can't really answer questions about the products

More limited selection than the worten in Vasco da gamma. Prices are typical worten (I.e., not competitive compared to amazon.es) but it does the trick in a pinch.

(Translated by Google) I bought many products. They never hesitated to help us when the guarantees were activated. Ricardo, Filipa and the rest of the staff were always grade 20 for us. Thank you very much (Original) Comprei muitos produtos . Nunca hesitaram em nos ajudar quando as garantias foram ativadas . Ricardo , Filipa e o restante pessoal foram sempre nota 20 para nos . Muito obrigado

(Translated by Google) Nice store with a good selection of appliances. Staff available and good advice. (Original) Magasin agréable avec un bon choix d'appareils. Personnel disponible et de bon conseil.

(Translated by Google) Great service (Original) Ótimo atendimento

(Translated by Google) Shop with a lot of offer and very friendly and competent staff. Adequate prices and / or lower than the market. I recommend. (Original) Loja com muita oferta e com staff muito simpático e competente. Preços adequados e/ou mais baixos que o mercado. Recomendo.

(Translated by Google) Good service and with good access and few customers disinfectant gel with plenty (Original) Bom atendimento e com bom acesso e com poucos clientes gel desinfetante com fartura

It was very nice for me staff are very friendly 👍🏻

(Translated by Google) Well placed and well organized store (Original) Bien placé et magasin bien agencé

Very organized with a lot of variety. Excellent area for shopping and taking a coffee/drink after

(Translated by Google) Shop very well framed and with a lot of offer. (Original) Loja muito bem enquadrada e com muita oferta.

I found what I went for, the staff were fine, pretty happy with everything reall

(Translated by Google) In addition to the huge offer I highlight the excellent service (Original) Para além da imensa oferta destaco o excelente atendimento

bad experience: i bought a blender, ordered delivery and it was sent not to my address but to ctt post, but okay, not a big deal. the worst thing - the blender didn’t work, and i had to return it to the Amoreiras shop, where I gave another chance to Worten. 10 days later the new device came and I checked it straight in the shop - it was working. the customer service asked me by email if i was happy with the experience - obviously not! and of course no compensation for the trouble of going here and back, waiting and double checking instead of their qualify control, not sure if they even have it