I cam at 1:00 am for an emergency as i am suffering from fever, headache and sore throat. Lady on the counter she was good in English asked for my NHS number and told my turn will come after 7 hours approximately. I was having fever couldn't be able to face cold weather so i went home. Somehow after 7 hours i cam In the morning and again she noted my name and asked to wait and did not gave any time approximation. I don't think so my turn will come before 5 hours.. There are bunch of chairs to sit but its an open place and air and coldness 🥶 is extreme.

I would NOT consider Portugal a third world country. Given what I experienced in this hospital, you would assume otherwise. Horrendous conditions. I had severe pain in my stomach and was sent to URGENT CARE from another hospital. Got here, the place is a big mess. The walls are mouldy, there's no desinfectant in any disposer. Once it was my call, they have me a yellow wristband and told me to follow the yellow line. What i experienced there was even worse. People were sitting & laying all over the floor, people in hospital beds were just "placed" between them and never looked at again. I asked the girl next to me how long she's been waiting. 8 hours so far. EIGHT HOURS in severe pain. Honestly, if you want medical help: don't go there.

It's very crowded, but apparently, other hospitals are sending patients. I went to accompany my mother in law as my father in law had a heart attack. It is very difficult to have info on the patients. People in general are very rude and don't like to treat you well. Apparently, it's something normal for them, and they do not realize it. It's really sad as you're passing through a difficult moment, and they are not trained to deal with people. Luckily, the Dr. was very patient and tried to explain my in-laws much better. Another thing different here from America is that you can not stay with the patient overnight.

Horrible, third-world experience. My friend broke her ankle and she got put in the pre-surgery ward for 5 days, without date for surgery, sleeping in a corridor full of people for nights, and not allowed her phone, book, or any belonging, as part of the rules in that ward. Next to her, rows of sick elderly people also lying in stretchers in the corridor. She wasn't allowed out, not even for a wheelchair walk - she almost went crazy for days. The staff are rude, stressed, and the experience is completely inhumane. Avoid at all costs.

I had a very bad experience in this hospital today. I am a tourist in Lisbon and I needed to see a doctor urgently. At first, I went to a private clinic (it looked good, but they told me that consultation costs around 150 euros, so if I want to save money, I should go to the usual public clinic and they gave me the address of the Hospital de Santa Maria). Well, I went there, wait around 3-4 hours in a queue of course (but it's ok because it was free, I thought), then the doctor took me and told me just to drink ibuprofen and go to my doctor at home when I return home (without any explanations what is it with me, no diagnoses, nothing). And in the end, I should pay 130 euros because I am a foreigner! and NOBODY warned me before an appointment. Woman at the reception explained my why, but only AFTER when I already paid. So why did I lose these 4 hours and the same money as in a private clinic but with much worse service - I don't know.

I'm an American visiting Lisbon and went to the emergency room for bad ankle pain. The first thing that came out of the receptionists mouth was that I was in Portugal and should learn Portuguese. She then told me that since I'm an outsider I should go to a private hospital since I don't contribute to the country. The lady next to her laughed the entire time. Very rude workers, outdated and unclean facility. Go to a private hospital if you can!

Best hospital in Lisbon, E.R. might be very busy, has a covid dedicated area, new counters for customer service and appointments

It was busy as expected but the nurses and doctors were very nice and helpful. Doctors speak very good English. You could see they try to do their best under the circumstances. Especially seeing nurses try to cheer up people waiting for surgery was very emotional. Just a note since I went to the ER on friday night I waited about 2.5 hours. But it is ER so be aware about that.

Honestly not good. I came in to obstetrics and gynaecology emergency. The hospital is old, bathrooms are disgusting and bedside manner is awful. Nurses were actually lovely but the one of the doctors showed no empathy and was not nice at all. After explaining that my portuguese is not 100% she made no effort to try to slow down or explain better. Dr didnt introduce herself, didnt explain what was going on or what her thoughts were. No communication or empathy for the patient. If you can, avoid. Definition of patient care not being centred around the patient. I was there for a total of 7 hours, which is long but they were busy so understandable. There must be better care somewhere in Lisbon as this is not it

The medical services I provided were done efficiently and quickly... Priority parking could be improved.

Today the SNS told my husband (who are COVID positive and very ill) to call Santa Maria hospital to see if we could book an appointment to be seen by a doctor. I called this morning and the woman on the phone was extremely rude. I was informed to go to the emergency room. I went to the covid emergency where my husband and I waited STANDING UP FOR 3 AND A HALF HOURS WITHOUT BEING ATTENDED. My husband felt so much worse and we had to leave to go home unattended and still very ill. An absolute disgrace. After 2 years of COVID you would think a hospital can be a little more organised.

I arrived to the emergencies with fever and infection in my throat. After waiting some time, in the desk, they asked me about my direction, and the personal data, and also I showed my European Health card. I’m in Lisbon since one week and I’m planning to stay here long time, but of course I still need to do many papers. The woman in the desk, gave me a paper and she said that I have to send an email because if I don’t, the “appointment” from today will be 130€. I was shocked because when I had to go to a public hospital in other countries with the EH card I’ve never had any problem, but ok, continue. She started to ask me about who is my family doctor and where is my medical centre, and I told her that I still don’t have, but I have the EH card. -Ok wait there, they will call you.- I was waiting there (not too much to be honest) and when I went inside, where the doctor was, she started to ask me lot of questions, again the same as in desk. I was trying to answer her but my Portuguese is not good, so I was taking my time to answer, plus my sore throat was a lot, and she started to be a bit nervous and finally we started to speak in English. What was my surprise? SHE DID NOT ATTEND ME BECAUSE I DO NOT HAVE FAMILY DOCTOR. What she did basically, is give me one paper to go to the medical centre tomorrow (because today is closed, and probably tomorrow too) and ask for a family doctor and then, they can attend me. After she did this, I asked her if at least she can see me, because I have fever and infection and my throat is completely white. She said -NO. You have to go tomorrow here.- So basically, in this hospital, they didn’t attend me with 39.1°C fever and an infection because I don’t have family doctor. I know this is not normal because I know people who have been there and they attended them with any problem, but is not my case. So I went there sick, and I came back home sick, with no recipe for the medicine, and with three useless papers.

Hello friends . I went to emergency pregnancy for my wife . It was very bad experience. There is only one man doctor. He was very rude with us because my wife don’t feel conforte with see man’s doctor. . This type situation should not happened in the hospital. Every person have choose. May be it happen for weekend. I requested the authority to take necessary action for there service.

I came with a respiratory problem, I waited 12 HOURS and in the next day they sent me a mail asking for the consultation money! At the emergency, with the European Health Insurance Card is free everywhere and here THEY ASKED FOR MONEY and they didn’t mention before it will cost. Also, except 2 nurses, everyone was really hostile and aggressive and they also didn’t speak any English. Pacients were calling for nurses and NO ONE came ever. So many people standing because we were too many people

(Translated by Google) It is shameful and frustrating to have family members in the hospital and you do not even bother to answer the phones. One day ago a family member of mine had to be operated on urgently for a serious illness ... I tried all day to get news about it, because due to the Covid-19 Pandemic it is impossible to have visits, and to get 0 answers, they gave 2 numbers , one of them doesn't even exist ... just incredible ... thanks for the incompetence, keep going !! Only in Portugal! Again, thanks for nothing. (Original) É vergonhoso e frustrante ter familiares no hospital e os senhores nem se darem ao trabalho de atenderem os telefones. Há 1 dia que um familiar meu teve que ser operado com urgência a uma doença grave...tentei durante o dia inteiro saber noticias sobre, pois devido à Pandemia de Covid-19 é impossível ter visitas, e obter 0 respostas, deram 2 números, um deles nem sequer existe...simplesmente incrível...obrigado pela incompetência, keep going!! Só mesmo em Portugal! Mais uma vez, obrigado por nada.

(Translated by Google) WHY DO NOT ANSWER THE PHONES ???? ..... (Original) PORQUE NÃO ATENDEM OS TELEFONES ????.....

The waiting lines are bigger than my hatred for this hospital . The website just lies in regard to waiting times. The space is disgusting The staff is just disrespectful There is absolutely no info or no one to request info to. You just sit. And wait. 2h, 3h , 4h . If you are coming here bring food, water, power bank and don't bring anger issues.

Worst experience of my life, worthy of a third world hospital. Doctors laught at me when I came after being bit by a wild animal and being afraid of diseases. Got vaccinated right after being back to France. Avoid this nightmare and find another hospital!

Good Afternoon. I go to Hospital de Santa Maria since 1967/68. This is a great School of Medicine: Great Doctors, great Staff. I strongly recommend it. After all, it is our main Hospital in Lisbon...🙏🏽👍💜 Well, good morning, I have a new post, which contradicts almost all I wrote before...It concerns the SU, I mean, "Serviço de Urgência"...where I had to go, on the 8th November 2023, as I fell in my kitchen and bumped my head so, it was Trauma 🙀😠Sorry about that. The Service was not ideal! Esoecially one of good Doctors "Tarefeiro, as I was told", from Moldavia, who was very tired, scrubing his eyes and hands, as he was telling me about my condition, caring less about what I had to say as a patient. I have even joked with him, in order to be compreensive, funny, to help him show a better mood, but that was no good! He behaved even worse. For him, I had nothing at all...Oh Lord have Mercy! For the record, he told me that he had more patients to see and slamned the door behind my back...and I was in pain... So nice, don't you think??? I think that someone or something must be blamed for this nasty and sad situation; but surely not the patients!!!! Later on, I was seen by two nice good "Baby Doctors" 💙👌as I named them, as they were very young but competent and caring. Her names are Dr Margarida, and Dr. Inês from "Medicina Interna" at service at S.U. on the 8thNovember. Thanks to them I was seen properly and in a good manner. Congrats!👏👏 So, and because of these two good female Doctors, I'm not withdrawing my review stars 🌟🌟🌟🌟🌟or else. I still think that Hospital de Santa Maria is our School and our 2nd home....🙏🏽🙏🏽🙏🏽💙🌻🍁🌾👍🐲😃

(Translated by Google) It seems impossible for anyone to answer the phone at this hospital. Citizen's office does not even serve to help, 1 month to call daily at the most diverse hours, for all the existing numbers, nor to pass internally from the urgencies. SHAME Sorry with Covid, it looks like it attacks your hands, ears and brain. . (Original) Parece impossível ninguém atender o telefone nesse hospital. Gabinete do cidadão nem para ajudar serve, 1 mês a ligar diariamente às mais diversas horas, para todos os números existentes, nem a passarem internamente apartir das urgências. VERGONHA Desculpem-se com o Covid, parece que ataca as mãos, os ouvidos e o cérebro. .

(Translated by Google) A scenario of constant "war". (Original) Um cenário de "guerra" constante.

(Translated by Google) The facilities are 5 star whereas the staff cannot say the same. The telephone is a simple prop because they never answer it and when a person has the possibility to go there to make an appointment the upstairs is auditing and the downstairs people have no competence to do so. All we have to do is die and waiting for the autopsy result is much faster and simpler. (Original) As instalações são 5 estrelas já os funcionários não se pode dizer o mesmo. O telefone é um simples adereço porque nunca o atendem e quando uma pessoa tem a possibilidade de lá ir para marcar uma consulta o andar de cima está em auditoria e as pessoas do andar de baixo não têm competência para o fazer. A única coisa que nos resta é morrer e aguardar pelo resultado da autópsia é muito mais rápido e simples.

Wow! I have been in ER in Italy and it was hell so I went here with the same idea. It was actually a really good experience. I did about 4 different analysis- had an IV and consultations and it all took 4 hours. Waiting time was super short. Doctors and staff were all super nice to me - it does help if you can speak a little Portuguese though because not all the staff did but overall place was super Clean and they offered snacks. It generally felt like they cared and wanted to help which was not my experience at all in Rome.

While the hospital itself might be a little dated and indeed it was quite crowded there is nothing to complain about their service quite the opposite. I had excellent emergency care. A very young doctor, Dr. Rafael, a plastic surgeon helped me and i couldn't be happier.

Absolute joke for a hospital. Came with a broken leg at 1am, left with a broken leg after 6 hours of waiting in a cold, between coughing and screaming older patients. Probably the most terrifying experience of my life and I’ve lived in third world countries. Don’t even bother if it’s an emergency. I’m very disappointed that this is the quality of healthcare in Portugal. I do have to say that doctors and nurses I’ve interacted with were indeed nice considering the circumstances and even tried to speak english.

(Translated by Google) The CATUS Hours of Operation are as follows: Weekdays from 6:00 p.m. to 10:00 p.m., Weekends: 10:00 p.m. to 8:00 p.m. On holidays I think it's like Sundays (have to confirm before you go) from 10:00 a.m. to 8:00 p.m. (Original) O Horário de funcionamento do CATUS é o seguinte: Dias úteis das 18:00 ás 22:00H, aos Fins de semana: das 10:00 ás 20:00H. Nos feriados acho que é como os Domingos(têm confirmar antes de ir) das 10:00 às 20:00H.

The service is terrible, and this is just juggling with people's health. 4 days into being committed, I still don't know what's going on with a patient, and no one can seem to persuade the doctor to speak with the family, and no one seems to know anything about his state. Then there are looks and stares and a general feeling that you're nagging the staff for daring to ask what's going on. Forget public hospitals in Portugal, this one in particular. Go for a private one - they're not perfect but they're not this bad either. I'll surely be voting for any party that wants full privatization of the SNS from now on.

Very difficult to find your way to the consultant appointments and it wasn’t clear what to do. However the staff were very helpful but only if you speak simple Portuguese so you can ask for what you want. But the consultant was really brilliant and spoke perfect English. Glad we went to this hospital. Plenty of paid parking outside but you may have to wait if a busy period. You will get somewhere to park though.

If you have respiratory symptoms I would avoid it's emergency at all costs, specially if it's a day with bad weather. You will wait for hours in a waiting room outside, sun or shine - which will not contribute to your health. Additionally, they will not give you a bracelet/identification as in the regular Emergency or any time expectation.

This place is horrible, the way they treat people and leave them in hallways unattended should be illegal. 50+ people were waiting not even enough chairs for patients to sit. I've never in my life seen anything like it. People were coughing up blood in the waiting area, yelling in pain, and body fluids were on the floor/walls in the waiting area. I waited five hours before I decided to go to another hospital because I think they would have left me to die there. During that time they never even checked my vitals. I had appendicitis which can be life-threatening!! Of course, I don't blame the healthcare workers at all. There is clearly a crisis and they are being overworked and underpaid. I'm sure people are dying because of these issues!! I've read up to 14hr wait time this is not ok!! I also heard the security guard tell a patient "nobody wants to see you leave and come back tomorrow"... UNACCEPTABLE

Doctors and stuff were professional and friendly, even in situation where other people were rude to them. Clean bathrooms and cheap vending machines on every corner. From now on, the hospital of choice.

(Translated by Google) It is a shame to be on the phone for 2 hours and no one answer I know that the covid-19 takes away a lot of time from people but other people who have other diseases please not only the covid-19 that a disease I apologize for my outburst (Original) E uma vergonha estar 2 horas ao telefone e ninguém atender sei que o covid-19 tira muito tempo as pessoas mas outras pessoas que tem outras doenças por favor nao e so o covid-19 que uma doença peço desculpas pelo meu desabafo

(Translated by Google) Good hospital that has some bad professionals and others very good. If the facilities were better it would be an excellent hospital. These professionals deserve better and so do users. The hospital is very big and confusing, if you don't know it, you will get lost very easily. (Original) Bom hospital que tem alguns maus profissionais e outros muito bons . Se as instalações fossem melhores era um excelente hospital. Estes profissionais merecem melhor e os utentes também . O hospital é muito grande e confuso , se não conhecer vai perder-se com muita facilidade .

We had a good experience as the staff and dr. Were so kind and friendly and fluent in English. All over 5star rating.the lady at reception don’t speak English.

In this Hospital , the Problem is that the security Guards Don't know about the places and wings of hospital . If u visit in Emergency for fever then you have to wait 6 hrs to 9 hrs 🤬 is this a joke ? This is Emergency? If they attend you then they ask about family doctor but we are not in native country we are immigrants. We have no family doctor here . This is a request to Government, hospital Board , directors That please Do something. People are helpless in this place . Its a humble request

The Goverment doesn't help the Hospital so i don't know if they have funds, the facilities outside look miserable, someone has to stop this and paint the walls and reconstruct areas of the Hospital fast fast it seems from 1950 looks and we are in 2022 with high tech technology. Doctors are great, staff mainly is great and is a good Hospital but the Building is a joke. Somebody stop this Madness and paint the walls outside. I leave one star just because of the buidling structure all else is mainly great.

Incompetent hospital, god help you if you get a green bracelet: waiting time of 12h, no indications whatsoever of when they will take care of you. Waiting room and toilets are dirty, personnel is disagreeable. Avoid at all costs.

I had no idea there could be such a traumatic service. 24 hours in the emergency room! 24 hours! Not sleeping, not eating... between changing shifts, waiting for hours for test results... a horrible experience and I hope I don't repeat it. Inhumane and looking like a third world country!

Horrobile nurses they don't pay attention to the patient I was given blue sticker meaning I have to wait 4hours because I'm not that important in that time I called emergency to ask if I can go to hospital or not and they said yes I need to see a doctor today but guess what this horrible nursesaid I'm not that important as I review this hospital there 4 deadly sick people next to me they just keep on checking if they are still breathing and levae them just like that

It isn't the place you would like to visit, but whenever I need high quality doctors I will go there. This Hospital have the best doctors in the country. Since it is a university hospital, sometimes you will be a study case, but thats reasonable.

(Translated by Google) Excellence Thanks to healthcare professionals (Original) Excelência Obrigado aos profissionais saúde

(Translated by Google) Lousy service in times of pandemic I called trying to reschedule and an appointment and they left me on hold 30 minutes supposedly to give me an email so that I can send to request the rescheduling and after so much waiting neither the email provided me. Terrible! (Original) Atendimento péssimo em época de pandemia liguei a tentar reagendae uma marcação e deixaram me em espera 30 minutos supostamente para me darem um email para que eu pode-se enviar a solicitar o reagendamento e depois de tanta espera nem o email me forneceram. Péssimo!

(Translated by Google) It is a shame to be calling Imono-allergology for 2 hours and if they don't answer, they go to the hospital in the middle of the pandemic to know if I have an appointment with my daughter, no one answers (Original) É uma vergonha estestar á 2 horas a ligar para Imono-alergologia e não atenderem fazem ir ao hospital no meio da pandemia saber se tenho consulta com a minha filha ninguém atende

(Translated by Google) A good central and university hospital, almost at the level of the best in the country HUC (Original) Um bom hospital central e universitário, quase ao nivel do melhor do pais HUC

(Translated by Google) Does not respond to, mobile phone at night (Original) Não responde ao,telemóvel a noite

(Translated by Google) Bad... There are 4 months that I call there ... curiously they never answered me! Even today I called 3 times. But worth taking the contact of the site, it never worked! (Original) Mau... Há 4meses que que ligo para lá...curiosamente nunca me atenderam! Ainda hoje liguei 3 vezes. Mas vale tirarem o contacto do site, nunca funcionou mesmo!

(Translated by Google) Can anyone tell me about urgent Saturdays? (Original) Alguém sabe me dizer de atende aos sábados questão de urgência?

(Translated by Google) I'm ashamed 3 days ago call no one answers if you see smoking in the back while talking shame health center (Original) vergonha estou ha 3 dias ligar ninguém atende se for ver estao fumar nas traseiras ao na conversa vergonha centro saude

(Translated by Google) No use calling, no one answers. Can security not meet, as in other health centers? (Original) Não adianta telefonar, ninguém atende. Será que o segurança não pode também atender, tal como em outros centros de saúde?

(Translated by Google) Deplorable care by the nurses. I only give 1 star because you can not rate it with 0 (Original) Atendimento deplorável por parte das enfermeiras. Só atribuo 1 estrela porque não dá para classificar com 0

We were on a trip to Portugal and really needed to see a doctor fast cause I was in pain. We arrived by emergency and had to wait MORE THAN 4 HOURS, i don't know how they interpretate "EMERGENCY" but if i had known it, i would have asked for a consultation, as it would have been faster. It was not only for us, the people around us had to wait as long or even longer. It was horrible to see. Also the hygiene was not as it should be in a hospital, people could walk anywhere, no closing doors, chaotic systems .. this is not what hospital should must be like. Unbelieveable.

(Translated by Google) Bad experience because I was fine by surgeons and then make appointments, since I am not from Lisbon and do not arrange transport, noting that I had to do plastic surgery and I need to change the penile etc. and the hosp does not help those who need it most ... (Original) Ma experiencia pois cirugiaram me tudo bem e depois marcam consultas sendo que nao sou de lisboa e nao arranjam transportes, tendo noçao que tive de fazer cirurgia plastica e perciso de mudar o penço etc e o hosp nao ajuda quem mais precisa...

Very bad experience. The facilities are like very old, the hospital dirty and they donta have even an doctor office but just and are with curtains....looks like Haiti after the disaster...I run away after 1 minute

I went to the emergencies on a Wed and got out in less than 2 hours, after seeing a general doctor and a dermatologist right after. All the staff was able to give me clear directions and instructions. Most of them spoke English and understood my basic Portuguese.

The obstetric and haemotology team at Hospital Universitari Santa Maria in Lisbon have been superb, the most capable within Portugal. The Hospital Universitari Santa Maria is an old building, a huge hospital, but don't let appearances deceive: their management and clinical teams are good. General wards are of much more concern, so avoid transfer out of obstetrics if you can: hence the score of 4 rather than 5. In January 2023, when my wife was 7 months pregnant our unborn daughter became seriously ill, with imminent risk of death, and my wife's haemoglobin became life threatening (it went down to 3g/dl at one point). She was admitted to but denied all treatment by Maternidade Alfredo da Costa (MAC) - I will do a review for MAC who deserve a zero score - so my wife went from MAC in an uncontrolled discharge to Hospital Universitari Santa Maria. The obstetrics team at Hospital Universitari Santa Maria did absolutely all they could, were honest, really caring and professional. Unfortunately our baby died shortly after delivery, as her condition was not survivable - the hospital team really tried, with ten different doctors working on her at once in a perfectly sychronised team. My wife was also in a critical condition, and it is through the care from the obstetrics and haemotology team, that she is alive today - if she had stayed at MAC it is certain that she would have died. I would recommend Hospital Universitari Santa Maria to anyone looking for obstetric care in Portugal. Our only complaint is Santa Maria recorded the death as a still birth to help their stats, when it definitely was not: the baby was alive and kicking immediately before the caesarian and we have two witnesses there was a heart beat after separation of the umbilical: our daughter died because she could not breathe properly - an early neonatal death. Doctors falsely completed the operation notes, so she has no name, no birth certificate and no death certificate, when an early neonatal death gets all those things in Portugal. This misrecording is probably rampant, so don't compare the low risk of pregnancy in Portugal with the UK.

I stayed here after getting my face bashed in with a beer mug. The nurses I spoke to were delightful, but the stitches were a hatchet job. Some of them were correctly done (only a few mm long), but some of the stitches stretched up to 2 cm. What good is local anesthesia if the needle enters below it? When I was about to leave, I passed out on the floor and was given fluid, cookies, and water. My two stars are therefore awarded because of the great nurses, not the mail-order doctor.

it is a great shame how the healthcare system works in Portugal. Unless you are in critical condition, expect to wait 6-10 hours for a doctor. I waited for an hour before they did an X-ray and after another 6 hours of waiting for the doctor I left because I was told that I would have to wait at least 3 more hours. They didn't even want to give me the X-ray

I am still waiting here for more almost an hour, doctors are just gossiping with colleagues inside. They don't care about patients, simply a corrupted hospital.

Medical facilities are poor in whole Lisbon my husband went in emergency after waiting almost 5 hours still there were no doctor to attend him this is so pathetic

The service is horribly slow, it's been almost 4 hours waiting and my wife has not been attended to. the service is disorganized, they don't provide you with any information and they don't give you any service estimate.

Good afternoon! 4 hours since I arrived 3h since screening And I haven't been called to the emergency room yet. It is necessary to write again that I have ACTIVE MULTIPLE MYELOMA. An oncological disease, in case you didn't know. Sandra Figueiredo

The lack of organization and work method is regrettable. The user seems to be extra, and every employee who passes by in the corridor has something to give. There may be contradictory information that could put the user at risk.

I remember that this place used to be very friendly and responsible, but now, the reception staff say your name in a very impatient tone, and tease other receptionists with a contemptuous attitude that if you are not seriously ill, you should go to the family doctor. , I really can’t understand, why would I come to the hospital if the illness was not serious? When you finally get in line, you will be told when you enter that there is no doctor, and you will be asked to leave and go to another hospital. This is obviously the largest hospital in Lisbon, so why is there no doctor?

I believe that organization for visits should be managed and carried out in another way (pointing out the person's name and calling to collect the password, or taking the password and then, at opening time, calling for registration) and in terms of visits to the users who are here, I believe that if it is one person per hour (this refers to the UTIC Department; 1st visit from 2pm to 3pm and the 2nd visit from 5pm to 6pm) different rules should not be applied just because they are someone who works in this hospital and have the possibility of exchanging with the person who entered previously, meaning at the time of the first visit exchanging 15 minutes before its end. Because we all arrived here with the same objective and above all to see our own, I hope that these injustices and indifferences, when it suits some and not others, are no longer applied, as I move on to the complaints book without thinking twice.

Its better to go privately you paying here as well and attended asking you have just pain why you come at late night first of all who the hell she is to ask me why i come late night i have pain thats y m here and she give me a band of puco emergency what the hell i have swear pain she say you just have pain wao realy there is no humanity

The worst experience of my life... They can't speak English and you need to wait for more than 5 hours to see a doctor. Because on the emergency there is only 1 doctor that can speak English. Doesn't matter which colour you will be classified. I was there for one week and stayed all the time on the corridor, so I didn't sleep at all. The doctors don’t communicate with their patients. You will not get enough food in the hospital, you need to buy yourself. Nurses are not friendly because they need to take care of too much patients. You have no privacy because you sleep in the corridor. There are a lot of visitors every day and they all see you. If you need to stay in bed the nurses will only put a small curtain when they wash you or if you need to go to the toilet. You share 1 shower with more than 20 persons, so you need to shower quick. The hospital is also dirty. Please go to the private hospital and prevent a nightmare...

I ended up in the ER because of a chronic allergic reaction in my eyes, and I cannot say enough good things about the staff of Santa Maria's ER. I can honestly say the visit was actually enjoyable, not something you'd ever think you'd say about going to an ER. Everyone I met from check-in to check-out was kind and compassionate. I was in excellent hands the entire time and was in and out in under an hour. It was incredible. I have been singing the praises of this hospital ever since. I wish the staff at the hospital in my home city treated patients the way the people of Santa Maria do. If you need medical help in Lisbon, this is the place to go!

Came in n an emergency. Great care. Stayed a week and was operated. Only drawbacks were poor food and long wait for operation. Biggest hospital in the country and a teaching hospital so you are in great care. Be humble and grateful

The worst emergency ever, people suffering in the waiting room, 6hour waiting and seeing no doctor, no care about health and human being, totally unacceptable

Lots of kind people around to help. Dr very good.

Need to wait for 10 hours to see the doctor

Long waiting times, staff is rude and useless and most of It does not speak english. We asked for the resulr of a TAC and we did not get It cause the "machine" to print It was broken. Waited for One week for an Image and we havent received yet. Bad experience

Very helpful , Quick & Free satisfies service

The doctors are well qualified, but have no repsect for things such as appointment times. We have had 8:30 appointments several times, only to see the first doctors arrive at 9:30! Don't expect to be able to go to work and have an appointment on the same day.

Hospital de referência, onde fui tratado por excelentes equipas de profissionais, onde a experiência dos médicos professores se conjugam com o voluntarismo e capacidade dos estagiários. A minha gratidão e admiração pelos profissionais desta instituição não tem limites, eles são o melhor que o país tem para oferecer à sua população.

Mit Verlaub mag ich verkünden dieses kranken Haus ist eine Todesfalle sofern es euch frei steht sollte ihr dort nicht eintreten da ihr unter Umständen eine mehr als 12 stündige Prozession abzuhalten habet Ich empfehle jeden deutschen Patienten sich dringendes lieber über seine Versicherung zurück nach Deutschland schicken zu lassen da in diesem Krankenhaus wahrlich bedrohliche Zustände herrschen zumal dieses schon das beste Lissabons und damit das beste Portugals ist ! Leute lasst euch nach Hause fliegen Es ist wirklich grauen ereignet zwischen mehreren positiv getesteten corona fällen abgestellt zu werden wie zwischen weiteren halb Sterbenden Menschen auf eine für einen selbst wichtigen und gefährlichen Eingriff zu warten Die Zustände sind mehr als dürftig wo die eine Schwester penibelste sauber arbeitet nimmt mir der eine Doktor ohne sich die Handschuhe zu wechseln das Blut ab .... .... Dieses Krankenhaus kommt außerdem mit einer allseits auf voll laufender Klima und sorgt damit für unterkühlungs Gefahr (nach 10,5 und den blauen Lippen wie blauen Finger Nägeln bekam ich dann eine provisorische überlage ... Außerdem wurde ich während meines Aufenthaltes ca. 17x in einen Raum gefahren der der falsche war wonach ich wieder am Anfang ich der Aufnahme landete mit all den corona nicht corona und halb toten wie Kleinigkeiten fällen von verstauchten zeh bis bis Leute meidet Portugiesche krankhäuer mein Urlaub ist damit vorbei und ich fliege morgen zurück um einen besseren Arzt zu sehen und ja die Zustände in manchen deutschen kranken Häusern dürfen ähnlich sein der massiven Spar Politik unserer Regierung Und der Bertelsmann Stiftung

(Translated by Google) I went there to do exams and everything went well ?good hospital (Original) Fui lá fazer exames e tudo correu bem ?bom hospital

(Translated by Google) Very poor attendance at the delivery of my wife, unhelpful, unprofessional and with clear deficiencies with regard to the professional and personal training of the people who work there in the way they deal with the users, at all levels, but mainly of auxiliaries. In the subsequent follow-up he continued to maintain the miserable level to which he got used. I do not come back and strongly advise against it. (Original) Péssimo atendimento no parto da minha mulher, pouco prestáveis, pouco profissionais e com claras deficiências no que diz respeito à formação profissional e pessoal das pessoas que lá trabalham na forma como lidam com os utentes, a todos os níveis, mas principalmente das auxiliares. No acompanhamento posterior continuou a manter o nível miserável a que nos habituou. Não volto e desaconselho veementemente.

(Translated by Google) I have a hospitalized mother, I don't know her health status because I can't visit her due to her 19. No one answers the phone and our reality is sad. (Original) Tenho mãe Hospitalizada ,não sei o estado de saúde dela pois não aposso visitar devido ao covid 19 .ninguém atende ao telefone e triste a nossa realidade ..

(Translated by Google) Excellent service in all aspects! Congratulations to everyone who is part of this hospital! (Original) Exelente atendimento em todos os aspectos! Parabéns a todos que fazem parte deste hospital!

(Translated by Google) Worse than anything, really a shame. It was for urgency, the staff (especially general service) were very rude and rude. I had a lot of pain while listening and I lost my hearing and they made an emergency appointment for 7 days after ???? Because this is called an emergency consultation. People here without much access to private hospitals do not have a basic human right to life. I'm so sorry!!!! (Original) Pior do que tudo, realmente uma vergonha. Foi para urgência, os funcionários (especialmente de atendimento geral) foram muito rudes e mau educados. Tinha muito dor no ovindo e perdi audição total e marcaram me uma consulta de emergência para 7 dias deppois???? Porque isso se chamam uma consulta de emergência.O povo aqui sem muito acesso aos hospitais privados não têm direito humano básico de vida. Lamento muito!!!!

(Translated by Google) For the careful, safe and attentive way in which the medical and nursing team treated our mother in the intervention of cardiology and in the postoperative period ? Margarida and Ana Fernandes, Torres Vedras (Original) Pela forma cuidadosa, segura e atenciosa como a equipa medica e de enfermagem tratou a nossa mae na intervencao de cardiologia e no pos-operatorio ? Margarida e Ana Fernandes, Torres Vedras

(Translated by Google) My second home Wonderful service from nurses, medical assistants ... I have been followed in this hospital since 2008 until the present date by Dr. Claudia Fonseca and several doctors and the only one I have to say is 5 ☆☆☆☆☆ (Original) Minha segunda casa Atendimento maravilhoso por parte das enfermeiras, auxiliares médicas ... Sou seguida neste hospital desde 2008 até a presente data pela Dra Claudia Fonseca e vários médicos e o unico que tenho a dizer é 5 ☆☆☆☆☆

(Translated by Google) This Portuguese healthcare system is a disgrace. I have been waiting for almost 3 hours with a yellow bracelet and nothing, they do not call anyone and when they do they practically repeat the same names. I have a friend with a green bracelet that has since been called, now if a yellow bracelet means it is more urgent than the green one, I don't understand then. It's a shame. (Original) Este sistema de saúde português é uma vergonha. Estou há praticamente 3h à espera com pulseira amarelo e nada, não chamam ninguém e quando chamam repetem praticamente sempre os mesmos nomes. Tenho um amigo com pulseira verde que entretanto já foi chamado, ora se pulseira amarelo significa que é mais urgente que a verde, não compreendo então. É uma vergonha.

(Translated by Google) Prosegur's staff is terrible !!! Health professionals are spectacular ?? (Original) O pessoal da prosegur é péssimo!!! Os professionals de saúde são espetaculares ??

(Translated by Google) I ENTERED A STROKE AND LEFT WITH A HEART FULL OF P ADMISSION AND THANKS AND, KNOWLEDGE TO THIS FANTASTIC PEOPLE ON THE VARIOUS LEVELS NOW I REALIZE HOW IT'S NOT EASY IN A STRUCTURE HOW THIS IS DOING SUCH WORK WITH SO MUCH DEDICATION, HUMANISM PROFESSIONALISM. WELL AJAM, THANK YOU FROM THE HEART BACKGROUND TO ALL, FOR TAKING CARE OF ALL OF US I INCLUDE ROOM COMPANIONS, OLD SR ZEZINHO, ANTONIO. WHICH LIFE SMILES YOU ALL UNTIL THE TIME (Original) ENTREI COM UM AVC E SAÍ COM UM CORAÇÃO CHEIO DE ADMIRAÇÃO P E AGRADECIMENTO E, CONHECIMENTO A ESTA GENTE FANTASTICA NOS VARIOS NIVEIS AGORA PERCEBO COMO NÃO É FACIL NUMAESTRUTURA COMO ESTA FAZER TAMANHO TRABALHO COM TANTA DEDICAÇÃO, EMPENHO HUMANISMO PROFISSIONALISMO. BEM AJAM , OBRIGADO DO FUNDO DO CORAÇÃO A TODOS, POR TEREM CUIDADO TÃO BEM DE TODOS NÓS INCLUO COMPANHEIROS DE QUARTO, VELHOTES SR ZEZINHO ,ANTONIO .QUE A VIDA VOS SORRIA TODOS VÓS ATÉ SEMPRE

(Translated by Google) Hereby I report my experience with your telephone service: I need to know if my 85-year-old grandmother has confirmed a gynecology appointment for next Friday. I called the general number without any success, I called the gynecology number without success too. The only problem besides anyone answering any phone and when the operator answers and passes the call without any success I was 4 days in a row to call all o dia.4 DAYS !!! Is contact possible or impossible? I appreciate that you answer me at least by email. (Original) Venho por este meio relatar a minha experiência com o vosso serviço telefônico:Preciso de saber se a minha avó de 85 anos tem confirmada uma consulta de ginecologia para a próxima sexta feira. Liguei para o número geral sem qualquer sucesso, liguei para o número da ginecologia sem sucesso também .O único problema para além de ninguém atender qualquer telefone e quando a telefonista atende e passa a chamada sem qualquer sucesso eu estive 4 dias seguidos a ligar durante todo o dia.4 DIAS!!!È possível o contacto ou impossível? Agradeço que me respondam pelo menos por email.

(Translated by Google) I call the outside consultation phone and no one answers (Original) Ligo para o telefone de consulta externa e ninguém atende

(Translated by Google) I am currently 4 hours trying to call orthopedics to get information from my mother and no one answers the phone. A shame. On top of that, I can't go to the hospital due to the covid pandemic. They should be more attentive and provide information to family members. (Original) Estou neste momento á 4 horas a tentar ligar para a ortopedia para ter informações da minha mãe e ninguém atende o telefone. Uma vergonha. Ainda por cima não me posso deslocar ao ao hospital devido á pandemia do covid. Deviam de ser mais atenciosos e dar informações ao familiares.

(Translated by Google) Spectacular medical staff / nurses. But the prosegur staff at the main reception should take classes in good manners, rude staff, unaware of the role they are playing. This is what I noticed in the two employees who were at the door on 6/18/2020, part of the morning. (Original) Pessoal medico/enfermeiros espetaculares. Mas o pessoal da prosegur que esta na recepção principal deveria ter aulas de boa educação, pessoal rude, sem noção da função que esta a desempenhar. Foi o que constatei nos dois funcionários que estavam á porta no dia 18/6/2020, parte da manha.

(Translated by Google) The professionals are impeccable, but they are few and have no means. It is sad to see how the NHS has degraded in recent years. (Original) Os profissionais são impecaveis, mas são poucos e não têm meios. É triste ver como o SNS se degradou nos últimos anos.

(Translated by Google) Great clowning the users have to see the temperature do not force to disinfect their hands, doctors and phonologists neither one nor the other, no and so they contract the virus and Portugal anyway, .......... (Original) Grande palhaçada os utentes tem de ver a temperatura não obrigam a desinfetar as mãos , os médicos e foncionarios nem uma coisa nem outra , não e assim que contratam o vírus e Portugal enfim,..........

(Translated by Google) My second home here in Lisbon I have no reason to complain. (Original) A minha segunda casa aqui em Lisboa nao tenho razoes de queixa.

(Translated by Google) Largest medical center in the country. (Original) Maior centro médico do país.

(Translated by Google) Not for a public hospital. (Original) Para um hospital publico nao está nal.

(Translated by Google) Emergencies: an incessant ballet of ineffective staff and doctors. Hours of waiting, in a noisy room and a sound system for the inaudible call. Where is the top medical service in Portugal? (Original) Urgences: un ballet incessant de personnels et medecins inefficaces.Des heures d'attente, dans une salle bruyante et une sono pour l'appel inaudible. Ou est le service medical au top du Portugal?

I don't even know what to say. You literally have to lose an arm to get medical help. If you're from a different country they'll let anyone else who's Portuguese get medical help before you do. Even if you came 3 hours earlier. Its disgusting how they treat sick people, they let the beds stand in the corner of the waiting rooms where everyone can look at them struggling. Maybe I'm privileged because I'm used to German health care but this can't be. Especially in an ER where you should get immediate help.

Unbiased review: This is really big hospital and your experience might be affected by different factors. You cannot take others experience by much. For me, I needed to wait for 4 hours. I went in weekend. The staff is polite despite the pressure, they speak English enough to help and I give them all of my respect!

(Translated by Google) Horrible, I waited more than 9 hours to finally give up and go home because I didn't want to sleep in the hospital in the waiting room. (Original) Horrible, j'ai attendu plus de 9h pour au final abandonné et rentrer chez moi car pas l'envie de dormir à l'hôpital en salle d'attente.

(Translated by Google) SUPER Hospital (Original) SUPER Hospitalar

(Translated by Google) A shame lack of respect for sick people (Original) Uma vergonha falta de respeito para doente e pará pessoas

(Translated by Google) I was always well received and treated, but the phone service is terrible, or they do not answer or pass the call and never return to answer. Terrible! (Original) Sempre fui bem recebido e tratado, mas o atendimento via telefone é péssimo, ou não atendem ou passa chamada e nunca mais voltam atender. Péssimo!

(Translated by Google) On December 6, 2019, at 2:00 pm I was admitted to Pulido Valente Hospital for a sympathectomy that went well. My son had had the same surgery in February and I want to thank the whole team from assistants, nurses ( as) and doctors (as) their dedication, friendliness and professionalism and a special thanks to Dr. João José Caldeira for its simplicity. Thank you all. Marco Cabrita and Rodrigo Cabrita. (Original) No dia 6 de Dezembro de 2019, pelas 14:00 horas dei entrada no hospital Pulido Valente para uma Simpatectomia que correu bem, Já o meu filho tinha sido sujeito à mesma cirurgia em Fevereiro e quero agradecer a toda a equipa desde auxiliares ,enfermeiros(as) e médicos(as) a sua dedicação, simpatia e profissionalismo e um agradecimento especial ao Dr. João José Caldeira pela sua simplicidade. Obrigado a todos. Marco Cabrita e Rodrigo Cabrita.

(Translated by Google) Nonsense the time indicators indicate about 2 hours and actually people spend more than 5 hours. (Original) Um absurdo os.indicadores de tempo indicarem cerca de 2 horas e na verdade as pessoas gastarem mais de 5 horas.

(Translated by Google) For the orthopedics service and all of its team of excellent professionals, except social worker Dr Filipa and chief chef Fernanda Realista, this is number 1. Contact me told me if I thought the hospital was a Hotel and number 2 contact I looked more like a homeless woman because I didn't see my family. I'm Aldina Prazeres, bed 8, room 3 (Original) Para o servico de ortopedia e toda a sua equipa de excelentes profissionais, exeto a assistente social Dr Filipa e a enf chefe Fernanda Realista, esta no 1. Contato comigo disse-me se eu pensava que o hospital era um Hotel e no 2 contato que mais parecia uma sem abrigo por nao ver a minha familias sou Aldina Prazeres , cama 8, quarto 3

(Translated by Google) It leaves a lot to be desired, but, bad with it! Worse without it. (Original) Deixa muito a desejar, mas, ruim com ele! Pior sem ele.

(Translated by Google) 10 hours to wait in an emergency, not speak anything you just wait and very impolite. (Original) 10 horas para espera em uma urgência, n te falam nada apenas esperem e com muita falta de educação.

(Translated by Google) My 79-year-old wife arrived at the HSM from an INEM ambulance, rescued in a shaky state of health: 5/3 blood pressure, respiratory infection, extremely high, undernourished dehydration, and with infected (sore) pressure ulcers “Sepcis”. All of this was contracted during 42 days in a very expensive Home, where they underestimated the necessary hygiene care and underestimated the health care. Special mention is made of the excellent Nursing and Auxiliary Team at REME, where they are waiting to be admitted to a UCCI with a contract already signed. (Original) Minha mulher, de 79 anos de idade, chegou ao HSM vinda numa ambulância do INEM, socorrida num estado de saúde periclitante: tensão arterial 5/3, infecção respiratória, desidratação elevadíssima, subnutrida e com úlceras de pressão(escaras) em estado de infecção «sepcis».Tudo isto contraído em 42 dias de permanência num Lar, caríssimo, onde subestimaram os indispensáveis cuidados de higiene e menosprezaram os cuidados de saúde.Foi tratada com elevados graus de profissionalismo e dedicação designadamente pelos Serviços de Medicina e, ultimamente, com especial menção da excelente Equipa de Enfermagem e Auxiliares, no REME, onde aguarda vaga para ser admitida numa UCCI com contrato já celebrado.

(Translated by Google) So far only the entry and screening are positive all one more sadness (Original) Até agora só a entrada e a triagem são positivas tudo mais uma tristeza

(Translated by Google) The experience could have been better, my son was admitted to pedriata unit 6, sixth floor, because of bronchiolitis. He was aspired 8 times a day and cried a lot in all, some nurses had empathy others not and one of the worst was Sara. I took it brutally, scolded the baby (my son is only 2 months old) on the aspirations where she was the technique the baby was almost always purple, thanks to her I probably won't go to this hospital again. Working with children is not easy and this is not either. (Original) A experiência podia ter sido melhor, meu filho esteve internado na unidade 6 de Pedriata, sexto andar, por causa de uma bronquiolite. Ele era submetido a aspirações 8 vezes por dia e chorava bastante em todas, algumas enfermeiras tinham empatia outras não e uma das piores foi a Sara. Pegava com brutalidade, ralhava o bebé ( meu filho tem apenas 2 meses) nas aspirações em que era ela a técnica o bebé ficava quase sempre roxo, graças a ela provavelmente não volto a ir para este hospital. Trabalhar com crianças não é fácil e por isto não é qualquer um.

(Translated by Google) My 93-year-old wheelchair-bound mother has already been to the dermatology clinic twice, and upon arriving with my sister, they were told that the appointments were canceled. In addition to the injury because special transport needs the total lack of respect for people who need the consultation. (Original) A minha mãe com 93 anos em cadeira de rodas já se deslocou duas vezes para consulta de dermatologia e ao lá chegar com a minha irmã foram infirmadas que as consultas foram canceladas. Além do prejuízo porque precisa de transporte especial a falta total de respeito por pessoas que precisam da consulta .

(Translated by Google) I gave a star, It should be -1 if possible were it !! Cardiology service floor 8, specifically non-invasive techniques. After a simple exam (percutaneous closure) of about half an hour, but involving hospitalization, I wait 3 hours for someone to tell me how the exam went. Was it a nurse, or a doctor, who deigned to clarify or inform? No!! It was the patient himself who called through his mobile phone. Now this case might be acceptable if I had gone home waiting for news, but no. I was in the waiting room and was aware of the nurse and receptionists I was waiting for. But all this waiting time will not have been in vain, it was possible to see what kind of treatment some nurses and assistants give to patients and relatives. Lack of education, lack of training, lack of respect and low ethical values ​​are some of the adjectives that serve as gloves to these "professionals". It is a hospital that needs good works, but above all good people, competent and concerned, with a sense of serving others! (Original) Dei uma estrela, Deveria ser -1 se possível fosse!! Serviço de cardiologia piso 8, mais concretamente de técnicas não invasivas. Depois de um exame simples(encerramento percutâneo) de cerca de meia hora, mas que implica internamento, fico 3 horas à espera que alguém me diga como correu o exame. Foi um enfermeiro, ou um Doutor que se dignou a esclarecer ou informar? Não!! Foi o próprio paciente que ligou através do seu telemóvel. Ora este caso poderia ser aceitável se eu tivesse ido para casa à espera de notícias, mas não. Eu estava na sala de espera e era do conhecimento da enfermeira e das recepcionistas que eu estava à espera. Porém este tempo todo de espera não terá sido em vão, foi possível ver que tipo de tratamento tanto ALGUNS enfermeiros e auxiliares dão a pacientes e familiares. Falta de educação, falta de formação, falta de respeito e baixos valores éticos são alguns dos adjectivos que servem que nem luvas as estes "profissionais". É um hospital que precisa de umas boas obras, mas acima de tudo de boas pessoas, competentes e preocupadas, com sentido de servir o próximo!

Worst hospital I ever been. Six hours waiting and counting in the emergency to see a doctor. Avoid if you can

(Translated by Google) I was yesterday with my mother of 89 years in the emergency room and the doctor tyke "Eduardo anything" beards, did not value the problem did not care of interning with her indication to do so. Negligent, disinterested doctor, snob, a lousy professional. If it were his mother or grandmother, he would have another understanding and move mountains to help. My mother needed to be examined by a gastro doctor for having very violent abdominal pains and this maze discharged her. I only said bad things about the health minister instead of doing his job. Well the minister is another incompetent. I've been watching the offices for a while, and instead of the doctors calling in the patients, their cell phones are in their hands, busy doing what I don't know. Then they think they earn badly, and many of them also work privately. I regret that there has not yet been a government to prevent this shame. Either you work in private or in public on both sides should never be accepted. Greedy Go abroad if you don't like being here. Portuguese we are handed over to incompetent, inhuman and corrupt people. Out with all these people from here. (Original) Estive ontem com a minha mãe de 89 anos nas urgências e um labrego do médico "Eduardo qualquer coisa" de barbas, não valorizou o problema nem se importou da internar tendo ela indicação para tal. Médico negligente, desinteressado, snobe, um péssimo profissional. Se fosse a mãe ou a avó dele, teria outro entendimento e iria mover montanhas para ajudar. A minha mãe precisava de ser examinada por um médico de gastro por ter dores abdominais muito violentas e este labrego deu-lhe alta. Só dizia mal da ministra da saúde em vez de fazer o trabalho dele. Bom a ministra é outra incompetente. Estive algum tempo a observar os gabinetes e em vez de os médicos chamarem os doentes estão com os telemóveis na mão entretidos a fazer não sei o quê. Depois acham que ganham mal, e muitos deles trabalham também no privado. Lamento não ter ainda havido um governo que impeça esta vergonha. Ou trabalhas no privado ou no público, nos dois lados nunca deveria ser aceite. Gananciosas. Vão para o estrangeiro se não gostam de estar aqui. Portugueses estamos entregues a gente incompetente, desumana e a corruptos. Fora com esta gente toda daqui.

Worst ever emergency here. 6 hours passed seating here without seeing doctor. People here on waiting room all are very angry.

(Translated by Google) Always waiting more than 3 hours waiting for care is not easy for those who are expelling a kidney stone. I do not recommend. Unless it's the last option. (Original) Ficar sempre mais de 3hs esperando atendimento, não é fácil para quem está expelindo um cálculo renal. Não recomendo. A não ser se for a última opção.

(Translated by Google) Absolutely unreal! ... Security only allows access to consultations 30 minutes before the appointment (which would make sense), but then we went to the appointment and found queues of 15 or 20 people and a service rhythm of 1 person every 15 minutes. Throughout the day people accumulate in the lines inside the building, on top of each other. DGS should look at this instead of conditioning the work of the restaurant trade, which accumulates far fewer people in a much larger space. (Original) Absolutamente irreal!... A segurança só permite acesso às consultas 30 minutos antes da marcação (o que daria sentido), mas depois entramos para a marcação e encontramos filas de espera de 15 ou 20 pessoas e um ritmo de atendimento de 1 pessoas a cada 15 minutos. Ao longo do dia as pessoas vão se acumulando nas filas dentro do edifico, em cima umas das outras. A DGS devia olhar para isto ao invés de condicionar o trabalho do comércio de restauração, que acumula muito menos gente em espaço muito maior.

(Translated by Google) A shame full waiting room with an empty room next door 4 degrees on the street at 2 am and the security guard's response is to unscrew yourself. Social distancing was not seen. Inside a hospital, shame is unacceptable (Original) Uma vergonha sala de espera cheia com uma sala ao lado vazia 4 gráus na rua as 2h da manhã e a resposta do segurança é desserrasque-se. Distanciamento social foi coisa que não se viu .Dentro de um hospital e inadmissível uma vergonha

(Translated by Google) Excellent team of medicine 1 to support covid19 Friendly, caring and professional staff, I thank you from the bottom of my heart for all the attention given to me. I am very grateful to this wonderful team. (Original) Excelente equipa a da medicina 1 de apoio ao covid19 Pessoal Simpático carinhoso e profissional de mão cheia, agradeço do fundo do meu coração toda a atenção dada à minha pessoa estou muito grato a esta equipa maravilhosa bem hajam

(Translated by Google) Thank you for your attention and everything you've done for me. I congratulate all AUXILIARY, NURSING AND MEDICAL STAFF. (Original) Obrigado pela atenção dispensada e tudo que fizeram por mim. Parabenizo todo o PESSOAL AUXILIAR, ENFERMAGEM E MÉDICA.

(Translated by Google) Excellent service! A big thank you to all the professionals at that hospital, especially the Medical Service 1 C for the treatment and affection they give to patients. A special thanks to the assistant Elisabete for treating my mother (Ermelinda) with great affection and friendship. (Original) Serviço Excelente! Um grande obrigado a todos os profissionais desse hospital, em especial ao Serviço de Medicina 1 C pelo tratamento e carinho que dão aos doentes. Um especial obrigado à auxiliar Elisabete por tratar a minha mãe (Ermelinda) com muito carinho e amizade.

(Translated by Google) Hours of waiting for a pediatric emergency consultation, I'm leaving without being seen. Lack of respect (Original) Horas de espera para uma consulta de urgência pediátrica, estou a ir embora sem ser atendida. Falta de respeito

(Translated by Google) Enter this hospital unit in labor and I was very well attended, the staff very attentive and friendly. (Original) Entre nessa unidade hospitalar em trabalho de parto e fui super bem atendida, os funcionários muito atenciosos e simpáticos.

(Translated by Google) Terrible (Original) Terrível

(Translated by Google) Going to the emergency room is a waste of time (Original) Ir nas urgências é perda de tempo

(Translated by Google) Much change due to Covid! Even knowing that it is a pandemic, there are clearly other pathologies that should not be overlooked. The problem is not with the Hospital but ... (Original) Muita alteração em função do Covid! Mesmo sabendo que é uma pandemia existem claramente outras Patologias que não devem ser tão descuradas. O problema não é do Hospital mas...

(Translated by Google) Despite everything that does not work less well, it is still a reference hospital! (Original) Apesar de tudo o que não funciona menos bem, ainda é um Hospital de referência!

(Translated by Google) In the middle of a pandemic, I entered this house for a high-risk surgical intervention and I only have a word to say about the care and treatment that was provided to me. GREAT. Both doctors, nurses, auxiliary staff, all were impeccable and in the impossibility of doing it one by one here, I would like to thank all of them who often, in very adverse conditions, are always there to help us. A very special gift for all of them. (Original) Em plena pandemia dei entrada nesta casa para uma intervenção cirúrgica de risco elevado e só tenho uma palavra a dizer sobre o atendimento e tratamento que me foi prestado. EXCELENTE. Tanto de médicos, de enfermeiros, de pessoal auxiliar, todos foram impecáveis e na impossibilidade de o fazer um a um aqui deixo o meu agradecimento a todos eles que não raras vezes, em condições bastante adversas estão sempre lá para nos ajudar. Um bem haja muito especial para todos eles.

(Translated by Google) A referral hospital, university hospital! 👍👍💓 (Original) Um hospital de referência, hospital universitário!👍👍💓

(Translated by Google) Since this new health center opened, which I have always been well cared for by the staff (I am cared for on the lower floor), I would like to highlight the nursing service, always very attentive and careful with my little one. (Original) Desde que este novo centro de saúde abriu, que tenho sido sempre bem atendido pelos funcionários (sou atendido no piso inferior), de realçar o serviço de enfermagem sempre muito atento e cuidadoso com a minha pequenita.

(Translated by Google) ATTENTION!!! THE CONTACT SUBMITTED IS ACTIVE BUT NO RESPONSE AFTER VARIOUS ATTEMPTS DURING THE LAST WEEK .. I EXPECT THAT THE SITUATION RESOLVES. THANKS! (Original) ATENÇÃO!!! O CONTACTO APRESENTADO ESTÁ ATIVO MAS NÃO OBTIVE RESPOSTA DEPOIS DE VARIAS TENTATIVAS DURANTE A ÚLTIMA SEMANA.. ESPERO QUE RESOLVAM A SITUAÇÃO. OBRIGADA!

(Translated by Google) I was always well attended in this health post Excellent staff, All, administrative, health aides, doctors, nurses, ... (Original) Sempre fui bem atendido neste post de saúde Excelente pessoal, Todos, administrativos, auxiliares saúde, médicos, enfermeiros, ...

(Translated by Google) Service has been a positive experience. (Original) Tem sido uma experiência positiva o Atendimento.

(Translated by Google) Studying there, I really like it (Original) A estagiar lá, gosto muito

(Translated by Google) It is rare to answer calls I have 76 years old to say more (Original) É raro atender chamadas tenho 76anos para que dizer mais

(Translated by Google) There is something called a complaints book, ask in and write. (Original) Há uma coisa que se chama livro de reclamações, peçam no e escrevam.

(Translated by Google) IT'S A SHAME!!! I have been trying to call there for 4 days and nobody answers at any time !! Shameful indeed! (Original) É UMA VERGONHA!!! Estou há 4 dias a tentar ligar para lá e ninguém atende em nenhum horário!! Vergonhoso mesmo!

(Translated by Google) On the site says not to work on Saturdays and Sundays. But I've always had doubts, because I've seen the post open Saturdays and Sundays countless times when not with people coming in the back and / or being served in the rooms on the lower floor and most of the times they enter the bottom parts. I even wondered if they were friends of their friends who had the privilege of taking advantage of the center. I say this because I've never, ever, never been served at this station and the phone never works, just to decorate the table. I made my transfer to a station in Lisbon and I have full attention and I can be attended without any problems. (Original) No site diz não funcionar aos sábados e aos domingos. Porém sempre tive dúvida , pois já vi inúmeras vezes o posto aberto aos sábados e domingos quando não com pessoas a entrar pelas traseiras e ou sendo atendidas nas salas do piso inferior e na maioria das vezes elas entram pelas partes do fundo. Fiquei até a imaginar se não eram amigos dos amigos a terem privilégio para usufruir do centro. Digo isto porque nunca , nunca, nunca , nunca consegui ser atendido neste posto e o telefone nunca funciona, serve somente para enfeitar a mesa. Fiz a minha transferência para um posto de Lisboa e tenho total atenção e consigo ser atendido sem problemas algum.

In this critical time of the Pandemic, when I had a health concern, we thought it would take forever to be booked for tests, however, my appointment was set for 3 days after initial contact with a doctor. The staff in this hospital are amazing! My Portuguese is very poor but they made sure that there was someone with me who spoke English the entire time I was there. In 3 hours I had 2 doctor consults, an MRI, biopsy, ultrasound and another test. Dr. Isabel Duarte is amazing as is all her staff! The doctor ensured that she explained everything clearly and then went out of her way to go through it again with my husband. We are new to Portugal, we had heard terrible things about Government Health Care but we feel that the service is far better than what you find in the states (we have used their health care) and comparable to the Alberta care system which is excellent. All of the staff we encountered were helpful, friendly and caring. I’m sure you won’t find better care anywhere.

Great Hospital! Excellent Medical Staff! The only thing is that Politicians don't even give funds or make policies to Paint the Wall's of the Hospital and it's Infra-structure that looks so outdated of this great place making it's services decrease in time! The Management of the Hospital is not being done accordingly so the services get worst but the doctors are very good. The food is terrible is not made in accordance with each patient disease and adjusted to it's recovery for example someone that breaks a bone needs more calcium food or someone has an infection a specific food and that doesn't need a big funds to cook, the hospital should have top chef's food. The Hospital needs a qualified technical and management team to adjust services to it's great doctors and nurses.

(Translated by Google) In other times I knew this "city for healing" very well. Large and Functional, that's how I contacted ANTÓNIO GENTIL DA SILVA MARTINS, a surgeon, a quality hoarder in my daily life. from the professional side and a highly qualified person. Cheers friend! (Original) Conheci muito bem em outros tempos esta "cidade para cura". Grande e Funcional, foi assim que no meu dia-a-dia contactei com ANTÓNIO GENTIL DA SILVA MARTINS, médico cirurgião, um açambarcador na qualidade da vertente profissional e uma pessoa de alto gabarito . Felicidades amigo!

(Translated by Google) Bathrooms in pitiful condition (Original) Casas de banho em estado lamentável

(Translated by Google) Waiting time and inaccessible, horrible service. Some security guards just stay or cell. Not to mention the doctors, who leave patients for several hours waiting for an answer. Enough people inside the hospital with a companion and those who really need it are alone. A star is still too much for this hospital. (Original) Tempo de espera e inacessível, atendimento horrível. Alguns seguranças só fica ou celular. Sem dizer dos médicos, que deixa os pacientes várias horas a espera de uma resposta. Bastante pessoas dentro do hospital com acompanhante e quem realmente precisa está sozinha. Uma estrela ainda é muito para este hospital.

(Translated by Google) Thanks to health professionals. A lot of strength! A big thank you. (Original) Obrigado aos profissionais de saúde. Muita força! um grande obrigado.

(Translated by Google) I had a procedure today in stomatology. The professionals are excellent, not only in the technical part, but also in the human part. I felt safe and welcomed. (Original) Fiz um procedimento hoje na estomatologia. Os profissionais são excelentes, não apenas na parte técnica, mas também na parte humana. Senti-me segura e acolhida.

(Translated by Google) Seeing all your work through the applications, congratulations on the beautiful work that the hospital offered to patients and families (Original) Vendo todos seu trabalho através dos aplicativos , parabéns pelo lindo trabalho que o hospital ofereci aos pacientes e famíliares

(Translated by Google) Good afternoon, I just want to thank Dr Gustavo Neves Pereira from Plastic Surgery for the care and attention he had for my son. Excellent Doctor and Professional. Thanks to Dr Gustavo's team (Original) Boa tarde, quero agradecer só Dr Gustavo Neves Pereira da parte de Cirurgia plástica pelo cuidado e atenção que teve para com o meu filho. Excelente Médico e Profissional. Obrigada a equipe do Dr Gustavo

Please I have one request for Santa Maria hospital my dear admient in Santa Maria be careful request for doctor's name is eugenia efaudio fernndes and I want to meet she has brain problem I hope that

You know what's amazing about this Santa Maria Hospital in Lisboa? I was yesterday for an emergency in the Cirugia Urgente Dep. and had to wait 5 hours until it was my turn. 5 hours for me to watch and see what an amazing job they all do. Hundreds of patients a day and each has their individual emergency problem. And then it was my turn at past 8:30 pm. And a door opened and a young Dr. is smiling at me and apologizes first for the long waiting time. Then he and 2 other Dr. look at my problem and carefully choose the best solution for me. I went home without pain, sleeping well the first time since days. I was so amazed seeing all the hard work they do in the hospital and when I enter the room after all the many emergency cases, they still have the smile and very professional and thorough treatment with patients and warm hearts. Amazing!

im here from last 5 hours still not attending and wardboy say you have to wait 6hr

Best hospital in Lisbon. ❤

My experience emergency counter give me Appointment within 10 mininute for dermatologist dr Speak well English guide well treat well like a Private Dr .

I needed treatment in the neurology department and the in care and post care to be of high quality. I still remain in their care awaiting oncology view points.

I took my 5 years old son with acute eyes allergy They were good Highly recommend for kids

be nice to staff every single one of them works their hardest every day even though the hospital is constantly over capacity

Hi, I would like share my latest experience in the hospital Santa Maria Lisboa Department of Eergency, on 15 of march 2023, i have been there with my wife. We were there around 9:30 am and waited until 9:00 pm but they didn't call our name. My wife had pain (civer pain), was crying, laying on chairs, nobody listened, I had requested to start check up or give pain relief remedy but had simple answer no n just wait, we will call. Around 8 o'clock in the evening we ask about how they r working, we show our hospital armband with green color and they said may not be possible today but you can wait... After 9 o'clock we decided to return home without check up. It was not my first time there because we have been there 3 times already but this time it was bit bitter experience. I have been in Portugal about 7 years, had good experiences in previous visits. But now, I don't know who is responsible for this situations, because Hospital Santa Maria is the prestige of Lisbon (might be whole nation). It's time to think about to change something inside in the hospital, I am sure that it is not because of staffs (Doctors and medical assistants), there might need to change something in management team/administration or need to take some strong decision on it. I can see now condition in this hospital is being worsed day by day. If nobody will not think/take action on it then one day nobody will trust you. Thank you Best wisher

I paid 120€ to see the doctor as my nose had been broken they made me wait 6 hours did a CT scan then when I went to see the specialist he refused to do anything saying I needed a rhino surgery I went to a doctor a week later in zurich to be told that's ridiculous and he should have done it then as now it's to late, they where so unorganized with half the doctors not doing anything apart from chatting about there weekend and clocking hours. Don't go here, they are useless.

Sitting in emergency from 6 hour , didn't get my turn yet .. they call it emergency service, and the stuff behaviour is very worse , the way the speaks it like they are doing their job for free..this lady has the worse behaviour ever

We had yello belt in emergency but we almost wait 8 hrs the people that came before us already had gone and we said can you at least give me midicine or pills for me but they said you have to wait

In my life time I will never ever come to this hospital. Don’t waste your time save time go somewhere else . You just sit there and wait 6 to 10 hours. Staff aren’t friendly even though.

Went to this hospital last weekend and was well looked after by the doctors! The man who checked me and the woman who performed my X-ray were both so lovely and ensured me that i was in good hands as they saw that I was nervous being in the hospital. There was a long wait as I spent more or less 5.5hrs there but that is to be expected in a hospital. Overall a very nice service and most of the staff that I came across spoke english.

It's been a week now that I've been trying to contact the Santa Maria hospital to find out information about a patient and I've never received any assistance. I called at various times of the day and the only thing you hear is the recording that refers to some services, but none of them actually answer (I've tried them all!). It is unacceptable and a total lack of respect for anyone trying to find out about their family or friends!

Calling and no one answering the phone. I would like you to inform me that there is contact information if they do not answer.