Turismo de Lisboa Visitors & Convention Bureau image

Turismo de Lisboa Visitors & Convention Bureau

Tourist information center

😠 Alas. Could not help. Nobody knows Russian. With great difficulty they sold a tourist card, which turned out to be inoperative People often mention information, Lisboa, Lisbon, card, informaci, tourist, city, give,


Address

Rua do Arsenal 21, 1100-038 Lisboa, Portugal

Website

www.visitlisboa.com

Contact

+351 21 031 2700

Rating on Google Maps

3.30 (120 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9:30 AM to 7 PM
  • Thursday: 9:30 AM to 7 PM
  • Friday: 9:30 AM to 7 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9:30 AM to 7 PM
  • Tuesday: 9:30 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: information (16) Lisboa (15) Lisbon (14) card (10) informaci (7) tourist (6) city (6) give (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 RAFA S. 5 years ago on Google • 470 reviews
    I got Lisboa card here
    2 people found this review helpful 👍

  • 1/5 Goga G. 4 years ago on Google
    (Translated by Google) Alas. Could not help. Nobody knows Russian. With great difficulty they sold a tourist card, which turned out to be inoperative (Original) Увы. Помочь не смогли. Русский никто не знает. С большим трудом продали туристическую карту, которая оказплась нерабочей
    3 people found this review helpful 👍

  • 1/5 Nicholas M. 6 years ago on Google • 97 reviews
    * The woman behind the desk lacked basic knowledge of portugals public services like trains & bus locations and times * She seemed moody and unhelpful toward me * She could only advise on the immediate surroundings like the central square ??? * She did not appear to have any form of professional training in how to talk and advise tourists :-( Summary - this place is nothing short of a sad joke played on innocent tourists - my only advice is to drop into any cafe and ask for help about any attractions in portugal - DO NOT GO HERE !!!!!! YOU HAVE BEEN WARNED
    2 people found this review helpful 👍

  • 1/5 alain b. 5 years ago on Google
    (Translated by Google) Hello after a fortnight in Lisbon and its surroundings very pretty, moreover, I regret that we allow restaurants and their touts to steal tourists its spoils the image of Lisbon here is this restaurant beware the scam !!!!! and payment in cash and of course without invoice Thank you (Original) bonjour après une quinzaines de jours a Lisbonne et ses environs très jolie d ailleurs je déplore qu on laisse des restaurants et leurs rabatteurs voler les touristes sa gâche l image de Lisbonne voici ce restaurant attention l arnaque !!!!! et le règlement tout en liquide et bien entendu sans facture Merci
    2 people found this review helpful 👍

  • 1/5 Emmanuel R. 5 years ago on Google
    (Translated by Google) I think I fell on the wrong day to ask for information. The gentleman to whom we asked for information on what to do in Lisbon contented himself with throwing his booklets on the counter and telling us "everything is in there". In short, an experience at the antipodes of the reception that we could meet everywhere else in Portugal. It's a shame when it's at the tourist office. (Original) Je pense être tombé le mauvais jour pour demander des renseignements. Le monsieur auquel nous avons demandés des infos sur ce qu'il y avait à faire à Lisbonne s'est contenté de nous jeter sur le comptoir ses livrets en nous disant "tout est là dedans". Bref, une expérience aux antipodes de l'accueil qu'on a pu rencontrer partout ailleurs au Portugal. C'est dommage quand c'est à l'office du tourisme.
    2 people found this review helpful 👍

  • 1/5 Philippe F. 4 years ago on Google • 252 reviews
    The girl who served us knew nothing. She was of absolutely no use. She didn't even know what info was in the guide she gave us. Tourist info places should be there to inform tourist, not hinder then.
    1 person found this review helpful 👍

  • 5/5 Akram O. 2 years ago on Google • 71 reviews
    I love it, it was fantastic.
    1 person found this review helpful 👍

  • 4/5 Heston f. 5 years ago on Google • 63 reviews
    A bit busy but it was one of the few open on a Sunday. Got the map I wanted though.
    1 person found this review helpful 👍

  • 1/5 BY H. 1 year ago on Google • 29 reviews
    You cannot purchase the Lisboa Card here. You have to go to ask me lisboa nearby, but the line is very long and the process is slow, so I recommend exchanging it somewhere else.
    1 person found this review helpful 👍

  • 4/5 Fernando M. 5 years ago on Google
    (Translated by Google) Located on Rua do Arsenal to Terreiro do Paço, the isbon Shop is a showcase of the city and the ideal place to choose that gift so special that it will allow you to take a little bit of Lisbon with you. The Lisbon Shop is a reference store for those who know what Lisbon and its region have to offer. From tiles to urban design, from music to books, from jewelery to pieces of recycled material, through clothing and contemporary crafts, the visitor finds an immense variety of products. (Original) Situada na Rua do Arsenal ao Terreiro do Paço, a isbon Shop é uma montra da cidade e o local ideal para escolher aquele presente tão especial que lhe permitirá levar um bocadinho de Lisboa consigo. A Lisbon Shop é uma loja de referência para quem conhecer o que Lisboa e a sua região têm para oferecer. Dos azulejos ao design urbano, da música aos livros, da joalharia a peças de material reciclado, passando pelo vestuário, artesanato contemporâneo, o visitante encontra uma variedade imensa de produtos.
    1 person found this review helpful 👍

  • 2/5 Juan Carlos C. 6 years ago on Google
    (Translated by Google) Having less desire to explain things is complicated .... very bad (Original) Tener menos ganas de explicar las cosas es complicado....muy mal
    1 person found this review helpful 👍

  • 1/5 Manuel Núñez S. 6 years ago on Google
    (Translated by Google) With the office empty they gave us a map and a small guide. No further explanation. The information about trains to Sintra was wrong. (Original) Con la oficina vacía nos dieron un mapa y una pequeña guía. Ninguna explicación más. La información sobre trenes a Sintra fue errónea.
    1 person found this review helpful 👍

  • 5/5 Joe R. 6 years ago on Google
    (Translated by Google) Very playful, beautiful historic monuments, inexpensive restaurants (Original) Très ludique beaux monuments historiques restos pas cher
    1 person found this review helpful 👍

  • 4/5 Frank van D. 5 years ago on Google
    (Translated by Google) The shop is a bit hidden, it is not very visible from the outside. Inside it is an oasis of peace. You will find skilled and sufficient employees. So there are hardly any waiting times. We bought a Lisboa card here, with which public transport and places of interest (free and with a discount) can be visited. (Original) De shop zit een beetje verborgen, vanaf de buitenkant is het niet heel goed zichtbaar. Binnen is het een oase van rust. Je vindt er kundige en voldoende medewerkers. Van wachttijden zijn dus nauwelijks sprake. Wij kochten hier een Lisboa kaart, waarmee openbaar vervoer en bezienswaardigheden (gratis en met korting) kunnen worden bezocht.
    1 person found this review helpful 👍

  • 4/5 Eric S. 6 years ago on Google
    (Translated by Google) Magnificent city. Very well served by public transport (Original) Magnifique ville. Très bien desservie par ses transports en commun
    1 person found this review helpful 👍

  • 4/5 Miguel Angel G. 4 years ago on Google
    (Translated by Google) A place where people are treated very kindly. Reporting very efficiently. Where lrs provides great service to tutists around the world. (Original) Un lugar donde a las personas se las atiende muy amablemente. Informando muy eficientemente. Donde se lrs brinda un gran servicio a los tutistas de todo el mundo.
    1 person found this review helpful 👍

  • 4/5 riccardo di b. 4 years ago on Google
    (Translated by Google) Lisbon Tourist Office (Original) Ufficio del turismo di Lisbona
    1 person found this review helpful 👍

  • 5/5 최희주 4 years ago on Google
    (Translated by Google) It's open on Sunday so you can buy a Lisboa card !! (The business hours information seems to be strange) (Original) 일요일에도 열려있어서 리스보아 카드살 수 있어요!! (영업시간 정보가 이상한 듯해요)
    1 person found this review helpful 👍

  • 5/5 Martin W. 5 years ago on Google • 261 reviews
    Beautiful city not enough time to see and taste everything we really love it all

  • 3/5 Jule 2 years ago on Google • 244 reviews
    The usual assortment of souvenirs like everywhere else. Nice business but nothing new...

  • 3/5 Nuno M. 1 month ago on Google • 207 reviews New
    Serves the purpose

  • 5/5 Boris T. 1 year ago on Google • 145 reviews
    Helpful and good English.

  • 5/5 V. P. 9 months ago on Google • 26 reviews
    Bus 38 should be taken at least once to get to the higher up areas. I advise you to take it early in the morning at Martin Moniz Square.

  • 2/5 Patricia Pardo P. 8 months ago on Google • 22 reviews
    The staff reluctantly assists you and explains just what is right

  • 1/5 Simone 6 years ago on Google • 7 reviews
    I tried to call for an inquiry regarding a purchase, and employee was rude and put the phone down on me 6 times. Not impressed.

  • 2/5 Stijn De W. 6 years ago on Google • 7 reviews
    Use Google instead if you want to learn something more about the city.

  • 4/5 Claude Le G. 6 months ago on Google • 6 reviews
    Very efficient staff.

  • 1/5 Marco C. 5 months ago on Google • 5 reviews
    They fined me because I paid for parking! THE TIME TO PUT THE MONEY INTO THE PARKING METER AT 12.56 PM (I'M 65 YEARS OLD AND CAN I TAKE 1 MINUTE TO REACH THE PARKING METER 50 METERS AWAY? AND THE OFFICER FERNANDO BAETA HAS ALREADY GIVEN ME A FINE AT 12.55 PM. I ASKED TO CANCEL IT AND GOT ​​THE IBAN TO PAY AS AN ANSWER. THANK YOU LISBON FOR THE WARM WELCOME TO TOURISTS!

  • 1/5 Klaus K. 4 years ago on Google • 3 reviews
    I ordered a map, unfortunately the tourist information center was closed. Corresponding opening times were stated on the internet!

  • 1/5 dj F. 8 months ago on Google • 3 reviews
    The hostesses at Place de Lisbonne and Jardin de Roque are totally unpleasant and incompetent! They make no effort to attract tourists and make them want to visit. No advice. Not a smile! They just give a card. They have to change jobs!! They don't deserve a star.

  • 1/5 Ibon Amescua U. 4 years ago on Google
    (Translated by Google) Very bad attention For all the people who visit Lisbon, they just gave us a map. When we asked them for more information or other points of interest, they told us in a bad tone that everything appeared on the map. (Original) Muy mala atención. Para toda la gente que va de visita a Lisboa, sólo se limitaron a darnos un mapa. Cuando les preguntamos por más información u otros puntos de interés, con mal tono nos indicaron que todo aparecía en el mapa.

  • 1/5 Juan J. 4 years ago on Google
    (Translated by Google) The pessimistic attention. We asked them about places of interest and they just told us that it was on the map and in very bad ways. (Original) La atencion pesima. Les preguntamos por lugares de interes y se limitaron a decirnos que estaba en el mapa y de muy malas formas.

  • 4/5 Cristian M. 4 years ago on Google
    (Translated by Google) Good attention (Original) Buena atencion

  • 3/5 Alain D. 4 years ago on Google
    (Translated by Google) Tourism (Original) Tourisme

  • 5/5 detlef r. 3 years ago on Google
    (Translated by Google) Lisbon is always worth a visit (Original) Lissabon ist immer ein Besuch wert

  • 1/5 Ciro P. 5 years ago on Google
    (Translated by Google) I bought the lisbon card at this information point, they reassured me that if I lost it route or demagnetized it they would change it. the next evening I went to the panoramic lift and I fell without being able to find it, returning to the information point and showing the receipt they told me that they could not give me back the card justifying that they were the rules. Bad information when buying. (Original) Ho acquistato la lisbona card in questo punto informazioni, mi hanno rassicurato che se la avessi persa rotta o smagnetizzata me la avrebbero cambiata. la sera successiva sono andato all'ascensore panoramico e mi è caduta senza poterla più trovare, tornando al punto informazioni ed esibendo la ricevuta mi hanno detto che non potevano ridarmi la tessera giustificando che erano le regole. Pessime informazioni al momento dell'acquisto.

  • 4/5 Ela P. 5 years ago on Google
    (Translated by Google) Friendly employees. (Original) Prijazni zaposleni.

  • 1/5 Val C. 5 years ago on Google
    (Translated by Google) I hated, the counter was below everything, unable to provide a public transport plan. (Original) J'ai détesté, la guichetiére était en dessous de tout, incapable de fournir un plan des transports en commun.

  • 1/5 susi r. 5 years ago on Google
    (Translated by Google) How unpleasant the lady with white hair and glasses ... the turn is the turnl, there are no exceptions ..... (Original) Que desagradable la señora con pelo blanco y gafas... el turno es el turnl, no hay excepciones.....

  • 1/5 Isabel G. 5 years ago on Google
    (Translated by Google) The girls who are there seem to be forced. Without wanting, they do not give information, and if they do not answer questions either. They just give you a map (Original) Las chicas que están allí parece que están puestas por obligación. Sin ganas,no dan información, y si preguntas tampoco contestan. Se limitan a darte un mapa

  • 1/5 Natalia Mendez M. 5 years ago on Google
    (Translated by Google) They have not been able to help us. I went there asking for information to visit places in Lisbon and around and they told me "we do not know anything about out of Lisbon" (Original) No han sabido ayudarnos. Entre allí pidiendo información para recorrer lugares en Lisboa y alrededores y me dijeron “no sabemos nada sobre fuera de Lisboa “

  • 2/5 Eva P. 5 years ago on Google
    (Translated by Google) I didn't like this particular office. Little detailed information. Those interested in selling (Original) Esta oficina en concreto no me gustó. Poca información detallada. Las interesados en vender

  • 1/5 Óscar Recio M. 5 years ago on Google
    (Translated by Google) FATAL ... with capital letters. You ask about the city of Lisbon, what to do, main places to visit, .... Let's go what we all do when we arrive in a new city and they give you a map, they give you a book and they tell you there you have it all. you look ... They could explain a little to you and worry a little more about the tourist because they should not forget that we came to leave our money. (Original) FATAL... con mayúsculas. Preguntas por la cuidad de Lisboa, que hacer, principales sitios que visitar,.... Vamos lo que todos hacemos cuando llegamos a una ciudad nueva y te dan un plano, te dan un libro y te dicen ahí lo tienes todo tu te lo miras.... Podrían explicarte un poco y preocuparse un poco más por el turista porque no se les debe olvidar que venimos a dejar nuestro dinero.

  • 4/5 LUCAS S. 4 years ago on Google
    (Translated by Google) Very well received, moreover speaks French very well. (Original) Très bien reçu, de plus parle très bien le français.

  • 5/5 Mary L. 5 years ago on Google
    (Translated by Google) Everything is there, the staff speaks several languages, ask any questions about Lisbon they have the answer (Original) Tout y est, le personnel parle plusieurs Langues, posez toutes les questions sur Lisbonne ils ont la réponse

  • 2/5 Gérald_84 5 years ago on Google
    (Translated by Google) Do not speak French, nobody has the welcome not happy. (Original) Ne parlent pas Français, personne a l'accueil pas joyeuse.

  • 4/5 Guillermo C. 5 years ago on Google
    (Translated by Google) Excellent temperature (Original) Temperatura excelente

  • 1/5 Zelai C. 3 years ago on Google
    (Translated by Google) We asked him about the price of the entrance to the Belem tower and he told us that it was € 6, therefore we bought the Lisboa Card because it was on our account, when we got to the tower the entrance cost € 3 I understand that by having parts closed Covid, I do not understand how in information and tourism they do not have this updated information ... (Original) Le preguntamos por el precio de la entrada a la torre de Belem y nos dijo que 6€, por lo tanto compramos la Lisboa Card porque salía a cuenta, al llegar a la torre la entrada cuesta 3€ entiendo que por tener partes cerradas por el Covid , no entiendo cómo en información y turismo no tienen está información actualizada...

  • 5/5 Helene D. 6 years ago on Google
    (Translated by Google) Large selection of products made in Portugal, reasonable prices and top-notch service (Original) Grand choix de produits made in portugal, des prix raisonnables et un service au top en caisse

  • 4/5 Matthieu L. 6 years ago on Google
    (Translated by Google) Correct prices, wide choice, pleasant service. (Original) Prix corrects, large choix, service agréable.

  • 4/5 Monica B. 6 years ago on Google
    (Translated by Google) I purchased the Lisboa card here. The staff was courteous. (Original) Ho acquistato la Lisboa card qui. Il personale è stato cortese.

  • 2/5 Aïcha B. 6 years ago on Google
    (Translated by Google) Lots of cool ideas but a little expensive prices (Original) Beaucoup d'idées sympat mais prix un peu chers

  • 1/5 manu m. 4 years ago on Google
    (Translated by Google) Super Super slow a shame with the tourist that there are only two people attending (Original) Super Super lentos una vergüenza con la de turista que hay solo dos personas atendiendo

  • 5/5 Birgitta M. 6 years ago on Google
    (Translated by Google) Best place! 👍🏼❤ (Original) Bästa platsen!👍🏼❤

  • 1/5 Musamettin A. 6 years ago on Google • 1 review
    Based on given information i bought tickets to cascais. Waited 45 min. 20 min journey. Landed somewhere else. Lost 16.5 eur for 3 ticket. Return back with same boat. Wrong information.
    1 person found this review helpful 👍


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