PetHotel Zoo image

PetHotel Zoo

Lodging

😠 Watch out for markings. I left a stay booked, with e-mail, and telephone confirmation of vacancy. The day came, they said they didn't get an appointment, and they didn't have a vacancy. It was to do the "thing" for someone. Lack of seriousness! I do not recommend! People often mention left, para, staff,


Address

Estrada da Luz 1 a, 1600-151 Lisboa, Portugal

Website

www.zoo.pt

Contact

+351 21 723 2924

Rating on Google Maps

4.40 (106 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: left (6) para (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 K R (. 1 year ago on Google • 176 reviews
    Very bad experience. First of all, upon arriving i hear all the dogs sounding so sad and lonely, being isolated in their own rooms. Lots of dogs howling in loneliness. My dog immediately felt scared to enter. In their website it says they only get 30mins of time outside, 2x a day. The rest of the day they are alone in their closed rooms. Second of all, they were not able to accept my dog because of their own fault, left me desperate for an alternative as I fly out of the country the same day. I booked a dog hotel 3 weeks before I need to leave, and sent them all the documents and papers that my dog has for them to check if all good and to let me know if there’s anything else i need to prepare. I’ve arrived and they told me my dog is missing one vaccine that is not mandatory but dog hotels require it, so they can’t take my dog. They did not check and reply to my email, as they said normally they would. Was a very stressful day to find this out on the day of my flight all because they were not diligent with their bookings and responsibilities. The Portuguese woman that didn’t speak English wasn’t very apologetic with this incident. Happy to not have continued to bring my dog here. Read the other reviews, they say the same..
    6 people found this review helpful 👍

  • 1/5 cristina l. 3 years ago on Google
    (Translated by Google) Watch out for markings. I left a stay booked, with e-mail, and telephone confirmation of vacancy. The day came, they said they didn't get an appointment, and they didn't have a vacancy. It was to do the "thing" for someone. Lack of seriousness! I do not recommend! (Original) Cuidado com as marcações. Deixei uma estadia marcada, com envio de e-mail, e confirmação telefónica de existência de vaga. Chegou o dia disseram que não receberam marcação , e já não tinham vaga. Foi para fazer o "jeito" a alguém. Falta de seriedade! Não recomendo!
    7 people found this review helpful 👍

  • 5/5 Miguel C. 5 years ago on Google • 78 reviews
    I gave it five stars because I wanted to ask questions without causing harm, since I don't know the service (but I've read comments from very happy people). My goal is to keep my dog ​​close to me when I need to stay in Lisbon, and I can't have him at home because it's not my house. Therefore, I would like to ask if there is the possibility of extended monthly stays (like 10 days per month, spread over two weeks of 5 days each) and what would be the overall price for this, given that, if the price and service are of the To my liking, this situation would last for a long time. I look for prices that are fair for both parties but that I can afford, but GOOD CARE OF MY DOG IS OBVIOUSLY ESSENTIAL! I'm looking for a long-term situation in which the daily price calculation is much lower than indicated on the website, precisely because of this long-term situation. Thanks, Miguel
    3 people found this review helpful 👍

  • 1/5 Dinah T. 1 year ago on Google
    Uma péssima experiência, foi uma estadia a não repetir, o cão no final da estadia, vinha magro, com peladas e com medo, quando a funcionária se aproximou dele encolheu-se todo. Por pertencer ao Jardim zoológico pensámos que fossem bem tratados,
    3 people found this review helpful 👍

  • 5/5 Alex P. 8 months ago on Google • 138 reviews
    Good facilities and friendly staff. My birds were well delivered and well looked after.

  • 5/5 Soraya L. 1 year ago on Google • 8 reviews
    I left my dog ​​here for the first time and we loved it! Very good facilities and the people are careful, attentive and concerned. It will become our Hotel of choice! Thank you very much.
    2 people found this review helpful 👍

  • 1/5 Marcia B. 4 years ago on Google
    (Translated by Google) Poor service. A lot of weirdness to close the animals in a cage. They require vaccines that are not even mandatory. I came from Porto if I had the intention to visit the zoo and could not do it because they were not able to keep the dog for two hours for € 19!?!? I did not have the "cough cough" vaccine. In the port until the canine attended and never demanded this !!!!! (Original) Péssimo atendimento. Muita esquisitice para fechar os animais numa jaula. Exigem vacinas que nan são sequer obrigatórias. Vim do Porto se propósito para visitar o zoo e não o puder fazer porque não foram capazes de guardar o cão duas horas por 19€!!!!?!?Não tinha a vacina " tosse do canil". No porto até academia canina frequentou e nunca me exigiram isso!!!!!
    2 people found this review helpful 👍

  • 5/5 Luísa C. 2 years ago on Google
    (Translated by Google) My little Shanti (dwarf rabbit) stayed 13 days and is amazing. Thankful for everything. (Original) O meu pequeno Shanti (coelho anão) ficou 13 dias e está incrível. Grata por tudo.
    2 people found this review helpful 👍

  • 5/5 Nuno Barata V. 2 years ago on Google
    Foi a primeira vez que deixei os meus cães aqui e foram super bem tratados. Sempre que liguámos a saber deles fizeram um resumo do dia.
    2 people found this review helpful 👍

  • 4/5 Margarida S. 9 months ago on Google • 94 reviews
    I left my cat for 7 nights, I didn't pay much. Friendly staff

  • 5/5 Check S. 9 months ago on Google • 58 reviews
    A great home for your cat or dog. They are very kind and caring. Rooms are heated for the cold winter days and they are cleaned daily. Get all the vaccinations for your furry friend. Because they are a bit strict about it. Book in advance for the holidays season.

  • 4/5 João Ricardo de M. 5 years ago on Google • 53 reviews
    Nice!

  • 5/5 Francisco A. 5 years ago on Google
    (Translated by Google) Excellent conditions. Very clean and pleasant. Staff very good, friendly and attentive. I highly recommend it to anyone who cares about their animal and wants to leave it for a few days, getting fully rested. Congratulations on the excellent work with the animals and the "owners". Thank you very much and congratulations (Original) Excelentes condições. Muito limpo e agradável. Staff muito bom, simpático e atencioso. Recomendo vivamente a quem se preocupa com o seu animal e o quer deixar uns dias, ficando totalmente descansado. Parabéns pelo excelente trabalho com os animais e com os "donos". Muito obrigado e muitos parabéns
    1 person found this review helpful 👍

  • 5/5 carolina f. 1 month ago on Google • 24 reviews New
    Our dog has been staying at the PetHotel zoo and is very well looked after. The caregivers are extremely patient and understanding with him.

  • 4/5 Rosário C. 1 year ago on Google • 23 reviews
    A hotel for dogs, when we couldn't take them with us and where they play and are very well looked after. Very attentive, dedicated staff and, whenever you need, you can call to find out about them every day. I highly recommend this Pet Hotel.

  • 4/5 MARIA B. 4 years ago on Google
    (Translated by Google) Facilities with hygiene and security. Friendly, professional staff. Easy access on Estrada da Luz. The collection of pussies at home is a very useful service, without it becoming more expensive. Certainly to repeat (Original) Instalações com higiene e segurança. Pessoal simpático, profissional. Acesso fácil na Estrada da Luz. A recolha dos bichanos em casa, é um serviço muito útil, sem que se torne mais dispendioso. Certamente para repetir

  • 5/5 Otelinda H. 6 years ago on Google
    (Translated by Google) I left my dog ​​here on New Year's Eve and it couldn't have been better delivered! Great conditions, mega helpful and attentive staff! My favorite pet hotel and I will always recommend it! (Original) Deixei o meu cão aqui na noite da passagem de ano e não podia ter ficado mais bem entregue! Óptimas condições,staff mega prestável e atencioso! O meu pet hotel de eleição e vou sempre reconmendar!

  • 5/5 Maria Manuela Costa A. 1 year ago on Google
    Por várias vezes utilizei os serviços e tive sempre boas experiências

  • 5/5 catarina maria vinhas d. 4 years ago on Google
    (Translated by Google) The people are friendly to us and the animals, the accommodation is suited to their needs ... I loved it !! (Original) As pessoas são simpáticas para nós e para os animais, o alojamento é adequado às suas necessidades... Adorei!!

  • 5/5 Joana C. 3 years ago on Google
    (Translated by Google) I loved my Yorkshire it was very well treated teams of excellence a good to all. (Original) Adorei o meu Yorkshire foi muito bem tratado equipas de exelência um bem haja a todos.

  • 5/5 Rúben S. 2 years ago on Google
    (Translated by Google) Great (Original) Excelente

  • 5/5 Paula F. 2 years ago on Google
    (Translated by Google) Great service (Original) Otimo serviço

  • 5/5 Sandra c. 6 months ago on Google • 1 review
    Excellent accommodation to leave my kitten, very attentive and careful caregivers and with a lot of patience for my favorite feline!
    1 person found this review helpful 👍

  • 5/5 Tiago M. 6 months ago on Google • 2 reviews
    I left my bird there, it was fantastic, I was even able to call to see how it was doing.


Call +351 21 723 2924 Open on Google Maps

Trends



Last updated:

Similar places



Similar Lodgings nearby

Lux Lisboa Park Hotel image
1
Lux Lisboa Park Hotel
Hotel
Modern rooms in a polished hotel offering a contemporary bar & a free breakfast buffet.
4.50 (1.5K reviews)
The Homeboat Company Parque das Nações - Lisboa image
2
The Homeboat Company Parque das Nações - Lisboa
Hotel
Snug houseboats with kitchens & terraces in a chic guesthouse offering breakfast.
4.80 (880 reviews)
Tagus Royal Residence image
3
Tagus Royal Residence
Hotel
Basic private rooms & suites in a casual hostel offering a shared kitchen, a TV lounge & free Wi-Fi.
3.90 (692 reviews)
Estrela At Lisbon - Tram 28 image
4
Estrela At Lisbon - Tram 28
Lodging
😐 To popular for its own good. It's nice to ride along on a rattling old tram through the narrow streets. But unless you really want to ride it until the end and the cemetery, then save yourself the hassle and the incredible queues. Get the Number 12. It does practically the same route through the old...
4.20 (476 reviews)
Lisbon Style Guesthouse image
5
Lisbon Style Guesthouse
Bed & breakfast
Low-key guesthouse in a quaint building featuring down-to-earth rooms, a terrace & a shared kitchen.
$75/night
4.20 (447 reviews)
Last updated:
()