TL;DR - I highly recommend you to NOT use TAP Portugal Airline! Read our Story below: This is a pure desaster. Flight cancellations can happen these days, but we waited literally 6h at different gates, counters and endless queues with no information at all about our new flight (2 days later - THANKS A LOT), luggage or refunds. At 2am we quitted the waiting queue and drove in a hostel paid on our own. Next day and I am AGAIN waiting since 2h in front of the TAP Counter ... Update 1: On the second day, I've had to wait another 10h (!) in the queue, at 11pm we finally got to the counter and I've gathered my information I needed in 5 minutes and some more food vouchers which couldn't be used because the airport already closed ... Until today TAP still didn't answer my message on twitter. They promised to compensate for our two extra days, I will update again when this is through. Update 2: Two months after this horrible experience and an aweful lot of E-Mails without any conclusions or compensations, we decided to engage a flightright company to solve this cause. And oh Wonder, shortly after that, we got informed by TAP that they will only refund our expenses we took during our stay at lisbon due to our flight cancellation. No further compensation of two lost working days including client work etc. We didnt accept their offer and are now waiting for the court decision. We will never ever choose TAP Portugal again. Thanks for your reading!

„Star Alliance“?! Would give 0 stars if possible. Our connecting flight was cancelled and we were told to come information at 11pm (4h wait) at gate 13 at the airport. We waited there for another hour (it was after midnight) but no one came, no one knew anything. The line in front of the TAP counter was estimated 500m long or longer (have a video of it). The airport staff gave us a voucher of 10€ to eat and drink but TAP did not give us anything to drink or anything else for the night at the airport. That day apparently 15 flights were canceled, so at least they could open the premium lounge for the elderly and children who need to spend the night at the airport. Nothing happened. When you call the hotline no one picks up or you are on hold for hours. We met people on the same canceled flight, whose alternative TAP flight, which is two days later, was canceled again, they were on the support hotline over 3h. We too got a flight two days later (which was delayed then too) I have understanding for delays at the airport, but how passengers are treated here is pathetic. I would expect a minimum of organization or information from an airline that is a member of the "Star Alliance". Do not use this airline! It is a shame!

Quite surprised with their business product on A330, lay flat seat was comfortable and plenty of room, neighbor was at least 6' and slept comfortably. Their blanket and pillow was also good quality, not the paper thin ones that you usually get. Food wise, the veal that I got was excellent, really enjoyed it, too bad octopus was already out by the time the FA got to my seat. And that pastel de nata was just icing on top, missed to try it at the airport due to very short transit but so happy to get it on flight! Service was excellent, FA was attentive and definitely doesn't hurt when he looks like Rob Lowe 🥰🤣

This airlines baggage policy is pathetic. You will not be able to take an in cabin bag, they will tell you the aircraft is too small and there is not space for baggage and when you bet on it’s actually a new a321 neo and the overhead compartments are empty. Fly BA or easy jet and avoid this terrible airline,

Zurich - Lisbon - Miami. Flights on time. Short stopover in Lisbon. A330neo with decent legroom in economy. Food ok but not spectacular. Good movie selection. Cheapest option for the trip we planned. Overall OK.

Flight was on time but they wanted to charge me €50 for carrying my jacket. They called it another bag and i had to stuff it in my carryon bag to be let on. I couldnt wear it on or i'd be charged. Didnt get weight checked because there was too many people on the plane. The plane was NOT CLEANED between rides. Found a USED napkin and dirty tray when i sat down. NO HAND SANITIZER STATIONS in the airport NOR WIPES on the plane.

Never have I experienced this magnitude of incompetence!!! Our flight from Lisbon to Newark was cancelled with no explanation. They rebooked 3 out of 4 of us on a flight 3 days later. The 4th in our group they rebooked for the next day … however she’s 72 and physically not able to travel alone!!! Why they thought separating us/her was an intelligent solution is beyond me!!!! I spent hours in the airport waiting in various line only to be told that I should call customer service. I’ve been on hold with customer service for over 3 hours!!! It’s now 2:15 in the morning and I’m ready to hang up! No idea how we will be ever get our checked bags??!!! I WILL NEVER FLY TAP AIRLINES AGAIN!!!! And I’m not the only one in this situation … They should be shut down!!!

1-star for Airline stewards and flight staff otherwise what a s**t show. Over 10,000 people stranded in Lisbon and/or loss luggage (all connecting flights it seems) and the staff are completely indifferent. News reporters were on hand for this travesty to show the affects on all us poor souls. Lines moved an average of 1 person/hour if that. Countless stories of cancelled, delayed layoff, no show flights. I don’t understand how a company can just stand back in a time of such disorganization and mismanagement. I hope for the sake of future travellers and common courtesy that this company immediately take action to remedy these immense problems and express more sympathy to their CUSTOMERS that have paid for their services to be fulfilled.

Ridiculous with their baggage rules internationally. Had two checked bags allowed, but only checked one. Made me check the other at the gate for 125€. I was at that point 2 kilo overweight with my snacks, water, and reading books. Made me switch all my weight to my backpack and the 125€ is for an empty carryon suitcase. Flew business class part way, so no problem first flight. Ticket was not economy. It is a “Comfort” ticket. Be careful. But Tap meals are really tasty!!

A bunch of thieving and rude Portuguese! I had a flight from Spain with a connection in Lisbon - all branded and operated by TAP. I was able to fly just fine on the initial leg of my trip on a regional jet with my carry-on and backpack. No questions asked, no extra charge. When I boarded for my connection in Lisbon, I was picked (seemingly randomly) to have my carry-on and personal item weighed. This also happened to a handful of people around me. They then informed me I had to pay $136 USD extra to get the bags on a plane that was 3 times the size of the initial plane I took on the first leg that morning. If I refused, I wouldn't be allowed to board. Of course I paid the money because I needed to get back home to the states (as we all did). It's mafia-style tactics and unethical bait and switch practices. If this happens to you, DISPUTE IT WITH YOUR CREDIT CARD COMPANY. I immediately did when I got back home. In fact, I had a discussion with some of the other passengers and we all did the same. And by the way, I got my money back! TAP and their mothers don't deserve one ounce of respect. Don't let them get away with it.

“You bought the cheapest ticket so you have to check in your hand luggage; I don’t care you have no checked bags and are traveling with a small child” thanks and never again with discriminating and non respecting behaviour. By the way there was plenty of space in the overhead compartment. Nice one!

I had a great experience flying with TAP on the way to Barcelona, friendly attendants and crew that helped me even as my flight was moved back and I needed it to be pushed forward again. However - and this is the reason why I have left a single star - when I was going to fly back home to the States, my flight was canceled last minute and pushed back a week and then that too, was cancelled. There was no way I’d be able to stay for another week +. There was no compensation to help me find another flight and every request I have made for a refund from my flights have been denied. I luckily found another flight home through a different airline but it totally broke the bank. 👎

UPDATE: TAP requested that I reach out to them via their social media channels however they continue to IGNORE ALL OF MY PRIVATE MESSAGES… see photo for details. Worst airline service we have ever used. After a delayed flight, and delayed (2hr) arrival, we entered LIS airport STRANDED because TAP employees went on strike July 17/18. As foreigners expecting to pass through this airport for a short layover, we were shocked to find that an additional 90+ other flights were also cancelled. An overcrowded airport with no support staff in sight meant many thousands of stranded passengers in the airport. No health or safety protocols were upheld whatsoever. Extremely disappointed with the lack of planning that TAP could have done in preparation for this strike. Our original flight from Toronto to Lisbon should have never taken off if it meant we were to land during a strike. We were forced to book our own alternative flights, find hotel accommodation in a country in which we did not speak the language and the COVID cases were on the rise, and received no guidance or support from TAP. To date, our phone calls fail to be returned. Our emails are still not answered.

So unorganized and give no communication. Kept us hostage in busses for over an hr without any updates. All the staff is just standing around doing nothing. They tell us we are boarding and then make us wait in busses while the staff is staring around twirling their thumbs. Never again going to use this airline or Lisbon airport.

The passengers on flight TP1336 today have been standing in the bus, staring at the plane we're in front of but not allowed to board for 20 minutes (and counting) because the plane is not ready. The cleaners showed up 10 minutes into us arriving. God knows how much longer this will take. The plane is supposed to fly in 2 minutes. Ha. If you work at TAP and you're reading this, can you remember to NOT ask your passengers to board until the plane is actually ready? We waste enough time at airports and would really appreciate not having to do even more of that on a crowded bus. Please sort your business out.

The lowest quality airline I have found in Europe. They lie about boarding times, admitting that they just want to trick people into arriving to the gate early or on time. Of course all this does is reduce people faith in the airline. If one pays extra for priority boarding, this ensures one boards the aircraft late since they only seem to use buses. TAP has been readily the most inaccurate, rude, and cynical airline in Europe.

First, my flight to Munich was canceled, then they lost my bag. Today I discover that it is still in Portugal. When I tried to complain in Munich, there was no one around, despite the airport supposedly running 24/7 - they unbelievably wrap up at 14:00. Now, I'm forced to travel to Salzburg, because I lack the "special" number required, available only until 14:00, and I possess just my regular online complaint number. This is all on the airline's poor planning and bad service. It's not just a lost bag; it's a lost cause with this airline.

TAP is by far the worst airline I have ever (not) travelled on. They canceled my flight, it took me nearly 1 year, 15 calls to their call center and 17 emails, before ultimately using a lawyer, to get the refund I was legally entitled to. I highly recommend anyone to get a lawyer immediately and invest the ~200 EUR it typically costs, it is worth it. TAP have essentially set up an inhumane system with various ID, case and other numbers to do anything in their power to not have to pay you.

If you are now checking the possibility of flying with the TAP airlines, read the following post, and then consider it again: We were supposed to fly with the TAP airlines, unfortunately, two weeks before the flight, a completely difficult health problem arose, two weeks before the flight date, we only asked, in light of the circumstances, to postpone the flight. A week after the planned date, we wrote a letter and explained the situation, we also emphasized that if the price on the new date is higher, we will pay the difference, we didn't ask for a refund, we asked for a postponement, that's it! For over six months we waited patiently for TAP Airlines to look into the issue, in the end we received an answer, they cannot give us an alternative flight, while adhering to the company's regulations, without considering the human side, in this case. There are many airlines companies, in the end they all fly the same planes and reach the same destinations, the difference is in the service, we as consumers are entitled to receive the best service for the money we pay!! Therefore, you, as a passenger, find yourself in a crisis, and you need good service, you need someone who will listen to you, you need someone who understands the problem, you need someone who will consider it carefully in order to give you, the passenger, the best solution, it is very important to choose the airline company correctly. At the TAP airline they failed big time! Be smart, and learn from the experience of others, we will still fly to Portugal, but not with the TAP airlines, that's for sure!

Worse airline, typical ex-communist/Soviet style treatment, business class passengers are declined to board ahead of regular paying passengers! We only use TAP as a last resort, it’s a government run junk airline, terrible service, terrible quality and more expensive than most! Shameful western junk!

Absolutely awful experience with TAP Portugal and I will never ever ever choose them. As I can see other customers have written, their flights have got cancelled and the airline simply refuses to give out refund (my cancellation was during Covid - nearly four years later, still no refund after 15 calls!!). Some customer service reps try to help, but most are horribly rude - I got hung up on 4 times out of the 15 times that I have called them. Talking to them is like talking to a total brick wall, since they just parrot back their robotic lines like "I'm afraid we cannot do that". Despicable airline that Star Alliance should drop. I am also entering legal procedures against TAP Portugal. If I receive a generic message back to this like "We value the customer experience as our number one priority", then I'll say this: make the change to TAP Portugal by overhauling your customer servicing structure - empower your call attendants to actually do something, so that they feel valued to be part of the company and actually do an efficient job, improve the brand image, boost customer revenue and turn more profits for TAP so that they don't fail and rely on IAG to swoop in and buy them out (as is happening now).

Abject. From the call center, with absurd hours that change every week, with some employees and the majority of supervisors for whom constant bullying is a way of life, leading me to provide terrible service to customers until I had to leave before serious damage to the physical integrity of me and others around me occurred, even the "food" that I would not give to a prisoner in the company's employee cafeteria, to hostesses armed like queens, this "company" is a dog! !! Close your doors and go work in the fields, which is where you belong!

This has been my worst experience with an airline, hands down. I booked a round-trip ticket from Amsterdam to São Paulo. The trip there seemed improved, but it was on the return to Amsterdam that I truly felt the poor service lingering. Both flights had a layover in Lisbon, and that's where the trouble started. They abruptly canceled my Lisbon to Amsterdam connection, dropping the news minutes before I checked my luggage. This happened even though I'd checked in a day prior, less than 14 hours before the flight. They even changed my pre-selected seats, leaving me scrambling at GRU airport. At the gate, a ground stewardess shifted my seat again, claiming I was 'lucky' because it was empty. But the worst was yet to unfold. When meal service began, they bypassed me multiple times despite my vegan meal request made when I bought my tickets. When I inquired, I was met with hostility, told there were no vegan options. They offered a pasta dish, labeled vegetarian but contained cheese, a huge problem for a lactose-intolerant person like me. It made the already bad experience worse for me and the passengers around. Arriving in Lisbon, I discovered my flight had been replaced with another connection 7 hours later. No explanation was given for the sudden cancellation. My issue is simple: I chose flights with shorter layovers, even if pricier, and this was a 20-hour ordeal. If I'd known, I wouldn't have booked or chosen an airline that couldn't fulfill a simple meal request. This marks the end of my flights with TAP. I'd strongly caution anyone against flying with them. Consider yourself warned. "UPDATE ON DECEMBER 13TH!!!!! TAP's response below only acknowledged the meal issue, but what about the larger problem? I specifically mentioned, 'I chose flights with shorter layovers, even if pricier, and this was a 20-hour ordeal.' My meal got messed up due to a poorly informed ground stewardess who also changed my pre-selected seats at GRU airport. She didn't consider my meal request when changing seats. Their response? 'Contact us to analyze the situation about the special meal.' No, I can survive a meal mix-up. What I can't accept is paying for a shorter layover to avoid a 7-hour wait in Lisbon. TAP's reaction cements my decision to never fly with them again. Their audacity is unbelievable. Case closed!

Horrible experience, avoid at all cost.

Rude and unhelpful customer support disconnected my call

I have had two 3 flights with them. The flight itself is okay. I had to cancel a reservation due to a medical emergency and they were very slow to respond to my request. They did not allow me to upload a medical note explaining the medical emergency. In my experience their customer service is inferior to other airlines, even at a similar price-point.

Fantastic catering in Business from LIS to PUJ. Despite the aircraft change to an older equipment, the service and food made up for any inconvenience. Top catering among european airlines especially when compared to long haul BA or IB.

Does TAP still exist? No one answers the phones or reply to emails. I have never experienced anything like this. Definitely never ever using TAP again .

Worst airline that I have traveled in Europe. They cancelled our flight once, reschedule, then cancelled again but without warning until check in. They force us to expend one day at Lisbon. Bad costumer assistant. They didn't compensate us properly. At Lisbon his check in system works horrible.

TAP gets two stars because they actually got us to the destination. This is a Discount, Budget Airline pretending to be a National Flag carrier. Poor to non-existent service onboard and worse on the ground. Aggressively forcing passengers to gate check their carry-on items on an A320 with plenty of overhead storage. I've never seen overhead bins so empty, it was just weird. If you are flying from North America, use caution and know what you are getting into. TAP is trying to be a hub carrier for Europe at discount prices but your comfort and arriving on-time is worth more than saving a hundred bucks. There are far better choices out there.

Worst airport I have ever been to. If I could give this zero stars I would. I had a connecting flight that stopped in Portugal and would take me to Paris with only two hours lay over. Because of a “strike” in Portugal I had to wait in line for 3 hours with two people working. There were over 200 people in line to check in, probably more. Not only that, when I went to try to find customer service because after the three hours I had missed my plane, there wasn’t any. I had to speak to four separate people and they all said that I had to wait for another plane that would arrive 8 hours later. The lady that spoke to me was very disrespectful and did not answer any of my questions as to what was happening and why. Many other passengers had the same issue. I will never EVER fly TAP Portugal AGAIN!!!! An absolute waste of time and money

Would give negative stars if possible. Unbelievable incompetence. The website and all both rarely work. Nobody answers the phone. Whoever is running this company probably can’t even tie their own shoe. Every time I’m forced to deal with them, I’m amazed: What a pathetic operation.

***Update - I am moving this from a 1 star to 4 star, as after making this review and messaging them on Facebook I heard back in the same day with a solution that allowed us to book our trip. The Facebook help was exceptional, just wish I would have known about that sooner*** Incredibly poor customer service. I have actually never been on a TAP plane, but I would highly recommend that anyone avoid booking with them as the experience so far has been horrible. We tried for months to get proper vouchers for reimbursement from flights around the beginning of covid. They finally arrived via email and I just went to use them for a new flight and the voucher says invalid. It has been impossible to reach anyone. We've tried multiple "contact us" forms, stayed on the phone for hours waiting for someone to pickup only to have the phone line die with no answer. I'm at a loss for what to do. We are supposed to have a substantial credit with them and we are STILL unable to use it. Extremely disappointing.

Horrible service and flights are always delayed or cancelled! Worst company

These people overbook their flight and forcefully check in your cabin luggages.

We had a cancellation in Cancun, they took us to the Hilton hotel and they also compensated us €600 each... I mean, my experience, despite the setback, has been fantastic.

Overall, TAP Air Portugal provides satisfactory service, with decent food and good service in business class. However, there are areas for improvement, particularly in ground staff friendliness and maintaining a consistent level of friendliness throughout the flight.

Like other budget airlines, it's decent when all goes well or you have no questions/concerns. But if you have any issues or even questions, there's absolutely no customer service. Options for contacting them: 1) Via their online contact form just to get boilerplate emails with no real response/info. Or 2) on the phone only for the rep to put you on hold for 30+ minutes and drop the call. After the call drops, there's no callback and if you attempt to call again, you can't request to speak to the same rep so you have to repeat your situation to the new rep who ultimately puts you on hold and let's the call drop, too. They deliberately avoid/refuse to provide assistance or transparent info regarding refunds and/or itinerary changes so people can make a mistake and TAP gets to keep the money. When they do provide info, it is inaccurate/incomplete and they refuse to accept responsibility for being misleading. Conveniently, they've recently updated their site to make most of this info more visible. However, I've learned that the U.S DOT has fined them for failure to refund people properly and I don't believe they've actually paid the fine or complied with refunding people. If we can help it, we don't intend to fly with TAP again. They scammed us!

I had a connecting flight with another airline so I had to get my checked bag. When I called Tap air Portugal on the phone they told me that I can get my bag without needing to have visa. I asked before checking in Montreal as well and they said the same thing. But when I arrived to Lisbon airport the officer said you don’t have the right to pass as you don’t have visa. You guys really need to give the right information right from the start. Luckily my husband had a canadian passport so he went to bring the bag. Very very bad service

On all the flights I've taken with TAP there are always delays or cancellations. Not trustworthy I only fly with TAP when, unfortunately, I have no alternative.

Wonderful experience in Portugal however this airline permits you to leave the country with a sour taste. They will pinch pennies anyway they possibly can as they charged us €100 each because our carry-on bags were about 1-2 pounds overweight. OUR CARRY-ON BAGS. After spending money in this country, on the airline, they try a money-pinch scheme right as you are about to board your return flight to the states. This is not including them parking your plane in the middle of the runway and telling you to get off and catch a bus to the terminal. Very shady business and it left us not wanting to return especially through TAP Air.

Always late

I purchased a REFUNDABLE flight from Tap Air in January 2023 and unfortunately had to cancel the trip. I requested my refund to my credit card but was instead given flight credit expiring in one year - even though the policy specifically says with a refundable flight that I would reimbursed directly rather than have flight credit. I have now reached out by phone, by website, and via facebook for assistance with the correct refund over 20 times. I am not joking. I have been told many times that I will have a refund sent to my bank account and I've provided my bank account, voided check, literally everything they've asked for. It's been over six months since the first original response when they apologized and said they'd correctly refund me directly. I still have received no refund to my bank or credit card. Each time I reach out they either don't respond or say that the refund is coming but it never actually ever comes. Each time I provide my reference numbers for my refund requests to help them keep track and see that I haven't been refunded but nothing helps. Simply don't use this airline. I'd like to edit this review as of 1+ month later. Of course TAP has responded to me on facebook again. Another generic response saying I'll get my refund - same as I've received for months prior. When I ask for clarification and updates because I haven't received any refund they then refuse to respond. It's all an automated system and they refuse to actually take care of their customers. Still no refund

I want to give five star but it still needs to be improved some service. It will be a five star price vs service. I booked a premium seat which offers a flat bed seat. The flat bed seat is comfortable, wide, and long enough. That was the best part. Other service including lounge and meals in a plane are a little bit below average compared to other airlines based on personal experience, but, other airlines charge more. Meals are okay except tough steaks. Also, TAP provides a free stop over Lisbon or Porto. I have a six days of a free stop over. Overall, one last important thing, boarding time is very restricted in Lisbon airport. Flight schedule and gate number shows up less than one hour. Sometimes, gate number doesn’t show up on time, supposed to be one hour earlier. Because of that, I was on the gate 10 minutes later than boarding time, The consequences was that I had to fly with a next one. Still, I recommend TAP.

Horrible airline such a bad experience I will go out of my way and pay to fly more on any other airline. I hope to help prevent anyone from flying and having the same experience with this review. After sitting on hold for over 5 hours on vacation. I am in a worse situation 1st they charged us twice when we booked our tickets, we finally got our refund and then realized they had cancelled one of our flights without any notification. 2nd they cancelled my flight even though we paid for it and when we called and sat on hold for 5 hours the best they could do is refund and have me book a flight 3 times more expensive

DO NOT TRUST THEIR CONNECTING FLIGHT TIMES FOR LAYOVERS I needed to fly from Madrid to Washington DC with a connecting flight in Lisbon at 5:00pm. My flight in Madrid was scheduled for 3:25pm and we didn’t take off until 4:10pm causing it to be delayed 45 minutes. I explained my concern to the flight attendants as I was worried how close I would be arriving to the boarding time of my second flight. Mind you, I had already arrived in Lisbon the week before and the passport control line was a NIGHTMARE of 5 hours. So I was concerned about being late for my connecting flight due to this and my departing flight in Madrid being delayed. The attendant said “There will be enough time” and that I should be fine. I arrived to my gate in Lisbon after being delayed because of THEIR FAULT and they did not let me board my connecting flight home!!! I ran to the gate like I had never ran in my life. I arrived 4 minutes late and all they said was “sorry, go to the counter for assistance”. Save yourself the hassle and do not book a connecting flight with them.

Horrible experience as the first time using TAP. When they arrived at the boarding point, they informed them that it wasn't worth getting in because they still had to catch the bus to the plane and there wouldn't be enough time just because they arrived 4 minutes late... and in the application the plane was delayed and would only leave in 10 minutes. .. that being the case, who is the person who decides whether or not they could have tried to go anyway??? I lost my flight, my money, all the planning for a trip because the very arrogant lady decided on her own that she wouldn't have time to arrive 😔😔 😒😒 shame on TAP, let's hope they were polite to the passengers, who only leave there frustrated with such ignorance!!!!!!

Bad choice, very arrogant employees who show no desire to help, I won't be using this company anytime soon.