Cartier image

Cartier

Jewelry store Gift shop Fashion accessories store Perfume store Diamond dealer

Luxury brand founded in 1847 specializing in high jewelry, jewelry, timepieces & accessories. People often mention staff, Cartier, service, experience, store, time, friendly, shop,


Address

Av. da Liberdade 240 A, 1250-148 Lisboa, Portugal

Website

stores.cartier.com

Contact

+351 21 330 2420

Rating on Google Maps

4.40 (179 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 10 AM to 7 PM
  • Tuesday: 10 AM to 7 PM
  • Wednesday: 10 AM to 7 PM
  • Thursday: 10 AM to 7 PM
  • Friday: 10 AM to 7 PM
  • Saturday: 10 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: staff (14) Cartier (12) service (11) experience (11) store (8) time (7) friendly (7) shop (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Johanna P. 5 years ago on Google
    Went into Cartier Lisbon to have my watch battery changed. Everyone very polite and enjoyed a coffee whilst waiting. Had my husband and his 80 yr dad waiting in car as parking is very bad during the xmas holidays. After waiting 45 minutes, they tell me they didn't change the battery, that my watch had to stay for the 6 years recommended service, and it would cost me around 600 euros! I was completely shocked as they made me wait 45 mins to tell me this! They could have told me all this when they checked my details on the computer and not waste my time. It's for the customer to be advised that a service is due and make a decision. But to make me wait 45 mins to tell me this and that they didn't change the battery? A really bad customer service. A real disappointment!
    3 people found this review helpful 👍

  • 1/5 Jaime W. 1 year ago on Google
    Visited the Avenida da Liberdade shop in Lisbon to have a new bracelet made for my watch. The shop assistant was impolite and unprofessional, with no knowledge of Cartier watches. I was told someone would contact me asap to help with my request but no one every called. Furthermore, the shop assistant called Vivian ignored my messages requesting a call from the shop. Never had such a bad costumer experience.
    2 people found this review helpful 👍

  • 5/5 Mark G. 1 year ago on Google • 177 reviews
    Not only the store is amazing but the Staff is absolutely fantastic, helpful Tank you Tania!

  • 5/5 Arthur B. 4 years ago on Google
    Wonderful experience in Cartier Lisboa. Special Thank You to Sandra Almeida who made me discover the house and the rest of the team to welcome me with respect. What a beautiful way to begin 2020.
    1 person found this review helpful 👍

  • 5/5 RD T. 4 years ago on Google
    Sisi Li, and her colleagues at Cartier Lisboa, went above and beyond all expectations. Faced with a really difficult challenge, Sisi patiently persisted until she found the solution. Amazing customer service! Really, the best! Thank you!
    1 person found this review helpful 👍

  • 5/5 Allan 4 years ago on Google
    Love the cologne and perfume, staff very friendly and even though we did not purchase anything this time, the sales associate gave us some travel destination tips and a couple of sample size scents for the road.
    1 person found this review helpful 👍

  • 1/5 Abel S. 1 year ago on Google
    Very unpolite saleswoman (asian) with a fake smile. She told me they don't sale necklace for men, but in the web site is available. I had 10k euros in my poket to invest but she didn't like my sport style. Anyway. Not recommended
    1 person found this review helpful 👍

  • 5/5 Maricel J. 7 months ago on Google • 74 reviews
    Amazing service — friendly, prompt, and warm. Julieta was such a pleasure to shop with. Thank you so much, Julieta!

  • 5/5 Liliana Kawase (. 3 months ago on Google • 61 reviews New
    Beautiful store and amazing staff. They accommodated me even without an appointment.

  • 5/5 Aida Z. 5 months ago on Google • 48 reviews
    Walked in on a Monday morning and the security let us in. We browsed a little while and I think it was a little bit before the sales staff realized we were unattended. The male staff member who served us spoke great English, was absolutely lovely and helpful, and really made sure we were clear on the VAT return process. Wonderful service overall - would highly recommend.

  • 5/5 Kateryna H. 4 months ago on Google • 8 reviews
    The best staff team! Everyone is helpful, friendly with nice and kind personality. The best service. Time in this shop always goes with pleasure!

  • 5/5 Renato P. 4 months ago on Google • 5 reviews
    First time purchasing Cartier jewelry. Greeted by security and personnel the moment we walked in. Purchasing jewelry can be a little intimidating since we don’t really buy expensive things. But Julieta made our experience first class. She made the process enjoyable and memorable for us. She took the time to explain things to us and was patient with us, and giving us her honest input. She also took the time to explain the VAT refund process thoroughly and where to go at the airport when we departed the next day. All I can say is our experience was lovely thanks to Julieta, as well as the staff at Cartier Lisboa. She definitely made us life long customers!

  • 5/5 J. Diogo O. 7 months ago on Google • 5 reviews
    Not my first time at Cartier Lisbon, and every time the atmosphere and attention to detail are just amazing. The staff, they are welcoming and you really feel the experience is somehow tailored for you. Special mention to Madail, he was our host twice and maybe more than half the warm feeling we keep about the whole experience at the store might be on him. Oh, and Lea also felt in love with the staff. She’s the one in the picture.

  • 5/5 Y Y. 1 year ago on Google
    Excellent service, very fríendly from staff. I needed a new bracelet link.

  • 5/5 Rich F. 9 months ago on Google
    Really large Cartier with broad selection of items

  • 5/5 Amy Shimeng C. 1 year ago on Google
    Store is beautiful and staff very helpful. I had Andre as my consultant and he is the best! Attentive, thoughtful, knowledgeable, constantly exceeding expectations, Andre made my experience in the store as well as my trip to Portugal completely perfect! Thank you so much Andre!!

  • 4/5 Carlos de F. 2 years ago on Google
    Great service

  • 5/5 OKSANA S. 1 year ago on Google
    Beautiful big store with huge selection. Would like to say thank you to Andre Henriques who make sure me and my boyfriend left the store completely satisfied! He went above and beyond, very knowledgeable and just a great person to talk too. Thank you again and we will definitely come back next year!

  • 5/5 Sergio B. 1 year ago on Google
    Excellent service and staff is very helpful

  • 5/5 Nelson Rodrigues da C. 4 years ago on Google
    Very exclusive and with friendly forthcoming staff.

  • 5/5 Diogo G. 4 years ago on Google
    Sandra ia the perfect consultant to accompany you choosing the right cartier product. Super polite, gentile, friendly and after your customer’s desire. Happy to see her again in near future.

  • 5/5 DB C. 4 years ago on Google
    I’ve visited here in September. I was so excited to get my watch here that forgot to ask her name. Anyway I was so touched by her efforts. If I have a chance, I would like to visit again here.

  • 1/5 Daniyil Y. 10 months ago on Google • 1 review
    This was the WORST experience I could ever imagine. Today, my partner and I came to the store for the wedding rings. The consultant asked us to have a short walk around, until someone can assist us. However, no one came within next 30 minutes, and no one was assisting us. More over, the people who were arriving after us were getting assistance immediately. When we asked what’s happening, the consultant said that “these are the high priority clients”. Please note, he didn’t say that the people had a scheduled appointment, just “high priority clients” without any attempts to find the right words for us. On the 150th “high priority” client we decided to leave. What an awful service and experience.
    1 person found this review helpful 👍

  • 5/5 E A. 3 weeks ago on Google • 2 reviews New
    It was my first ever purchase in Cartier! I was thinking that without any history I will not be welcomed or assisted well... BUT I WAS SO WRONG! The host Santos is so friendly and I immediately felt welcomed ☺️ My assistant was very attentive and patient with me as well — she helped me to make right choice aligned with my wishes! It was great pleasure to buy things and be assisted by professionals. Thank you! I will definitely make this birthday gifts from Cartier my own tradition 🩷
    1 person found this review helpful 👍

  • 5/5 Cristina A. 1 year ago on Google • 1 review
    Everything about this place is amazing! Ambiance and the staff, it’s a true testament to our wonderful experience so far in Portugal. I came in with my family and was greeted immediately by the security guard and then by a gentleman who introduced himself as the boutique host. We waited a bit, but shortly after, we were assisted by an extremely friendly female sales associate who kindly gave us a tour around the store and showed us some watches and rings. Even though we had stayed after the boutique had already closed and didn’t buy anything, the staff remained very gracious. (Contrary to other places). I will definitely be coming back to Cartier and hopefully get the watch!

  • 5/5 kate m. 6 months ago on Google • 1 review
    We would like to thank our lovely assistant who helped me with my necklace purchase last Friday. Your help and advice was hugely appreciated. Cartier Lisbon gave us a very warm welcome ,lovely chat and lush experience Best regards from sunny Scotland


Call +351 21 330 2420 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
  • Service options
    • ✓️ In-store shopping

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