Gucci Lisbon image

Gucci Lisbon

Jewelry store Womens clothing store Fashion accessories store Mens clothing store Watch store Childrens clothing store Leather goods store

One of the Most Reviewed Womens clothing stores in Lisbon


Address

Tivoli Forum, Store 2, Av. da Liberdade 180, 1250-146 Lisboa, Portugal

Website

www.gucci.com

Contact

+351 21 352 8401

Rating on Google Maps

4.20 (292 reviews)

Open on Google Maps

Working Hours

  • Monday: 10:30 AM to 8 PM
  • Tuesday: 10:30 AM to 8 PM
  • Wednesday: 10:30 AM to 8 PM
  • Thursday: 10:30 AM to 8 PM
  • Friday: 10:30 AM to 8 PM
  • Saturday: 10:30 AM to 8 PM
  • Sunday: 12 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: store (15) service (12) staff (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Cathy H. 1 year ago on Google • 180 reviews
    Amazing experience shopping at this location. the salesman was extremely helpful, showed us many options, but my daughter was set on this specific purse and wallet. Salesman made sure all the paperwork for customs was in order, purse and wallet packaged really nice. My daughter is thrilled with her items. Would definitely return to this location if I am in Lisbon again.
    3 people found this review helpful 👍

  • 1/5 Jessica Dalla T. 1 year ago on Google
    I have been waiting outside the store in a queue for 45 minutes! They haven’t let any customers in for 45 minutes because they are either understaffed or have ridiculous rules. The only reason why I’m waiting is because I need something for a wedding this week. Terrible service!!
    3 people found this review helpful 👍

  • 5/5 Markus F. 1 year ago on Google • 430 reviews
    Very nice and big Gucci store on two floors in the center of Lisbon in the famous shopping street. A large selection of design clothes for man and woman are offered here. We were received by the staff very friendly and nice. They made a lot of effort to give the guest a pleasant stay. We will visit the store again on occasion.
    1 person found this review helpful 👍

  • 1/5 Sergey 'Dany' K. 1 year ago on Google
    Slow & unhelpful sellers. Can leave you for 20 minutes without apologies. Long waiting lines
    2 people found this review helpful 👍

  • 5/5 Sarelle W. 5 months ago on Google • 16 reviews
    Wilson was THE best! Great service and all around experience!
    1 person found this review helpful 👍

  • 2/5 Carl H. 6 years ago on Google
    This store only sells bags and shoes but Gucci ready to wear is in another store right behind this one (Fashion Clinic). The store has a pretty good selection but service was embarrassingly bad. First time we were here, no-one opened the door for us and when I opened it myself, no-one bothered to close it. Second time (today) there were four people working. Doorman did his job. One guy was busy selling shoes. Two other tall guys with beards in their late twenties stood around drinking coffee and totally and I mean TOTALLY ignored us. For ten minutes. We decided to leave but right then the poor guy selling shoes desperately intervened, after asking his customer if it was ok. He helped us while the other two concentrated on their coffees. When we left the store with our purchase, they were still drinking coffee and at no point did they acknowledge our presence or even pretend to work. Our guy apologized for their incredible rudeness, which is something, I guess.
    1 person found this review helpful 👍

  • 1/5 Alexander F. 1 year ago on Google
    Worst service. Standing for 1 hour outside in the heat. Not enough personnel inside.
    1 person found this review helpful 👍

  • 5/5 Anders L. 1 year ago on Google
    Antonio is an excellent representative. Thank you for your high quality of service.
    1 person found this review helpful 👍

  • 5/5 Ildiko B. 2 years ago on Google • 79 reviews
    The guys were extremely helpful! Fantastic selection, even if its not on the rack, they would have it in the back, so don't be shy to ask.

  • 5/5 Voon N. 10 months ago on Google • 66 reviews
    Very pleasant shopping experience here. Was attended by Patricia, she’s cheerful, patient and professional. One thing to note, tax refund partners is with Planet, not Global Blue. Both Lisbon airport T1/ T2, has got Planet tax refund drop box after custom check in.

  • 5/5 Flavio M. 5 months ago on Google • 16 reviews
    I went there to by a belt. The lady was very kind and without waiting any minute she was showing me their products. Thanks again.

  • 1/5 Angel W. 4 months ago on Google • 13 reviews
    Terrible customer service. Staff wasn't welcoming. I had to wait outside without explanation. No one offered any help until I was standing in front of the jewelry counter. The associate who eventually offered to help was okay, but another associate walked by on her way to deliver water to other customers and when I asked for a bottle, a brief conversation had to happen (in Portuguese) before she agreed to bring me some water. Condescending and ridiculous. Not sure if it's because I'm a Black woman, or they just decided I didn't belong there, but I immediately regretted my purchase there.

  • 5/5 Diogo S. 10 months ago on Google • 7 reviews
    Got a really nice silver ring from here. The guy that took care of it was amazing even gave me his phone number cause I went to look for more rings before I actually bought it. Some friends had a bad time with the employees. Guess I got lucky!!!

  • 2/5 Ana S. 1 year ago on Google
    The choice is quite limited, and the service leaves much to be desired. Expect long waiting times. I had 2 shockingly different experiences in Gucci and its neighbor Saint Laurent. No follow up in Gucci, no apparent interest on the part of the staff, whereas Saint Laurent staff contacts you as promised and seems to be happy to see customers whether they buy something or not.

  • 4/5 Tony S. 2 years ago on Google
    Nice if you've got the money to waste

  • 5/5 Charlotte M. 2 years ago on Google
    Great! Love the new store, my favourite staff and eyeing a potential new handbag.

  • 5/5 Geri K. 2 years ago on Google
    Nuno the team leader was amazing - great knowledge and wonderful customer service !

  • 5/5 Wassan A. 5 years ago on Google
    Big thanks to the friendly staff at liberdade store ❤️

  • 3/5 Vladimir I. 1 year ago on Google
    Huge line to enter. Not nice

  • 1/5 D L. 1 year ago on Google
    Severely understaffed. Long wait time and impossible to get it. Better luck order online. Like many people have warned. Do not come

  • 1/5 Sebastian T. 1 year ago on Google
    Honestly service was terrible there was barely anyone in the store and they made us wait forever.

  • 1/5 Neisha H. 5 years ago on Google
    I went this same store today and was very disapointed that they could not punch a new hole in my Gucci belt. Where is the service?

  • 5/5 Idwardo K. 4 years ago on Google
    i am happy to have been in this GUCCI store

  • 3/5 Arturs M. 4 years ago on Google
    The store is beautiful and staff is friendly. However the current collection and articles provided in store are sooooo bad. If I’m whole shop I couldn’t manage to find a single thing I liked it made me think..

  • 5/5 Beverley P. 4 years ago on Google
    Excellent service!! Was very happy!! Other people were trying to interrupt the gentlemen while he was assisting me ...he was very professional and served one person at a time. I definitely had his undivided attention!! Bought two bags!!

  • 4/5 Daniela R. 3 years ago on Google
    The store is very presentable and staff is friendly. However I was after certain watch and could not get better price, so I did not resist.

  • 1/5 Natalia A. 9 months ago on Google • 1 review
    Bad service. Bought a purse but didn’t feel happy. They didn’t offer me even some water. Was feeling that I’m disturbing them. Like “oh, i’m so sorry to bother you, but i’d like to buy a purse, if you wouldn’t mind.” Ot seems that they are jumping around chinese customers only.
    1 person found this review helpful 👍

  • 5/5 Saguna G. 5 months ago on Google • 1 review
    Tremendous experience shopping with Wilson- he is just the best and made us feel really great and comfortable about our purchases
    1 person found this review helpful 👍


Call +351 21 352 8401 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
  • Service options
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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