I came today with my 7month old baby and after the "admission office" experience I had to go to another hospital. It was the worst ever and very degrading. The secretary was rude, condescending, haughty and bordering on racism. I filled in the requested documents, I did not have my insurance card with me, she told me that I had to pay (which is normal and I told her it was OK as I had my credit card already out) she then asked me if the address I had put on the forms was"my real address" or if my child had documents. She was giving me such disrespectful looks because I don't speak Portuguese or don't have a Portuguese phone number. But you should tell this lady who was working this afternoon in a pink shirt and black, curly hair that if she doesn't like her job or if she doesn't want to deal with veiled women that she changes jobs. ! I am a European citizen, and I hope that other foreigners who are in a precarious situation will never have to live this experience. I hope to have feedback from the hospital management.

Hi..Good Morning. I would like to inform you that I was went to hospital Dona Estefania at midnight (22.00) 18/01/2022 because my son has stomach infection. There is no good way to attend to me. There is a doctor who has named Rute navas . She checked my son very rudely. She checked his mouth with swab very roughly then he hurts too much. Now he cannot eat anything because his throat hurts. The doctor has very bad behavior. She has no manners like a doctor. When she check my child she said to me put off the clothes of my child then I told her can I close the door because there is cold but she rudely said No it’s not allowed here. I’m very disappointed from the service of the doctor. Her behavior was very bad. I feel that she has racist behavior toward me. According to me she do not deserve this job . Please help me and take any action against the doctor. Thank you.

LACK OF CARE: My toddler has had infected teeth since September, when we first went to this hospital. We have only had 1 MRI scan done since then and still no results! My son has constant infections and needs the teeth removed asap. We wait 2 months in-between each appointment and each time we get no further. Nothing happens!! The Imaging department is truly shocking. We waited months for them to schedule his MRI and we are still waiting on results. Over 7 weeks now! Just to get MRI results. Never in my life experienced such lack of care for a toddler. We are being pushed into getting private healthcare because I cannot handle the worry and stress of this awful hospital anymore.

Whenever I go to D. Estefânia Hospital, my children receive very good care, attentive doctors, sometimes it takes a while depending on the number of people, but even cement with excellence.

Very bad in attendance. The nurses stays talking instead of attending to people. I spend 9 hours waiting. They keep giving story that orders are waiting too. The worst experience ever.

Without writing a novel if you can afford take your kid to a private hospital do they will be cared for and will not be dehydrated missing oxygen and in panic. And perhaps you as parent will have some information and you will. Not have to continuasly chase a doctor a nurse to give you any info... Also if you are foreign that it not your place even if you speak Portuguese they will remind you you are foreign and you don't come first you wait...

My son and I had to stay here for 2 weeks. We were treated with incredible kindness and professionalism by everyone, from doctors to nurses and everyone else that was involved. A big thank you. ❤️

Terrible experience. Arrived with my 16month old daughter who had a skin allergy / allergic reaction. She was covered in terrible painful / itchy hives. We were downgraded to non urgent. Her face was swollen as was her mouth which could have effected her breathing. We asked numerous times for the waiting time and each time were told different things. Eventually we left. Don’t bother going to this hospital, we saw very I’ll children waiting hours to be seen.

I was in this hospital with my 1 year old daughter because of a fever yesterday the 1st of July 2022, they only gave paracetamol. My wife said aparently the doctor said the child has a sore throat but no antibiotics was given. I am truly disappointed and confused with the total disregard in this place. I don't recommend it.

Always very attentive and ready to help.!! They do the best they can! On any of the visits we have made.!! Thank you so much to all the teams that helped my 4 year old son.!!

Highly recommended for children's sickness Super friendly staff and good hospitalisation

Terrible experience, my 4 old months developed a severe allergy, my gf doesn’t speak Portuguese, they still didn’t let me in, security tells me everyone there speaks English, when himself and on check in no one could say a word, going to private. Avoid avoid

(Translated by Google) How is it possible to try to call a hospital where a 5-year-old child is followed because he has epilepsy and cannot speak to anyone. It is possible that all specialties are present. Taking care of Covid ??? Is it possible for this country to be stopped for all diseases other than Covid ??? But the general direction of health is thinking about what ?????? Shameful (Original) Como é possível tentarmos ligar para um hospital onde uma criança de 5 anos é seguida porque tem epilepsia e não se consegue falar com ninguém. Será possível que estejam as especialidades todas. A tratar do Covid??? Será possível este país estar parado para todas as doenças que não sejam Covid??? Mas a direção geral de saúde anda a pensar no que?????? Vergonhoso

(Translated by Google) To all who provide service in this hospital. Dear sirs, throughout life we ​​face many challenges and fight many battles, but we often hear people say "with health everything is possible!". You can't get everything, but at least it makes it a lot easier. When it fails (health) your help is invaluable. In my childhood I needed a lot of health care and I even fondly remember some excellent medical professionals and nurses who took care of me. For this reason, since your hospital is totally dedicated to the care of children and young people, I would like to leave my acknowledgment for the services provided here. But it is especially now that we are experiencing a totally different and dangerous situation, that your professionals deserve our special consideration because they are the ones who, to take care of us, expose themselves and their families to a real life danger. . For being aware of this fact, I would like to thank everyone who works there. From doctors and nurses to cleaning and maintenance ALL are important and make a difference. Sometimes we are so distracted and busy with the affairs of our lives that we do not appreciate or thank them enough for the good they do to us, but life taught me to be grateful and to agree with the final words of the text in Colossences 3: 15 that says "SHOW YOURSELF GRATEFUL" I want to leave my thanks here for the effort and dedication with which you perform your duties. Maria João (Jehovah's Witness) (Original) A todos os que prestam serviço neste hospital. Prezados senhores, ao longo da vida vamos enfrentando muitos desafios e travando muitas batalhas mas ouvimos muitas vezes dizer "com saúde tudo se consegue !". Não se consegue tudo mas, pelo menos, facilita bastante. Quando ela falha (saúde) a vossa ajuda é inestimável. Na minha infância precisei de vários cuidados de saúde e lembro até, com carinho, alguns profissionais médicos e enfermeiros de excelência que cuidaram de mim. Por isso, sendo o vosso hospital totalmente dedicado aos cuidados de crianças e jovens, quero deixar aqui o meu reconhecimento pelos serviços prestados. Mas é especialmente agora que estamos a viver uma situação totalmente diferente e perigosa, que os vossos profissionais merecem da nossa parte especial consideração porque são eles que, para cuidar de nós, se expõem a si mesmos e às suas famílias a um perigo de vida real. Por ter consciência desse facto agradeço a todos que aí exercem funções. Desde médicos e enfermeiros até a quem trata da limpeza e manutenção TODOS são importantes e fazem a diferença. Às vezes andamos tão distraidos e ocupados com os assuntos das nossas vidas que não valorizamos nem agradecemos o suficiente pelo bem que nos fazem, mas a mim a vida ensinou-me a ser grata e por concordar com as palavras finais do texto de Colossences 3:15 que diz "MOSTREM-SE GRATOS" quero deixar aqui o meu muito obrigada pelo esforço e dedicação com que desempenham as vossas funções. Maria João (Testemunha de Jeová)

Excellent team of young doctors and nurses. All dedicated to the same cause, even when resources are scarce. The pediatric surgery team is 5 stars, a great blessing to you all. Thank you very much for honoring your profession! They are to be congratulated!

It was very difficult to get an appointment, and the appointment came to us by paper letter))) but the hospital itself and the staff are excellent. We were received with a delay of only 20 minutes. I think it varies. I was amazed by the playroom on the territory of the hospital, the separate building for the children's playroom and cafe, the fountain, and even inside the hospital building - a temple. Very beautiful, interesting.

Great hospital. The doctors are extremely professionals, obviously the waiting is a bit higher than a private hospital but the level of this hospital worth all the wait

I am told this is the best pediatric hospital in Lisbon. The waiting was very short and the care was very nice. The hospital building felt very basic. I did not like the venue and although it was clean the colours and the old state of the hospital gave impression that the building is not very clean compared to other hospitals that we visited.

(Translated by Google) I was hospitalized during a few months, 16 years ago in the pediatric psychiatry unit and even today I remember with affection all the nurses, assistants and doctors who were excellent professionals. A hug to the entire pedopsychiatry team in 2004/2005. Especially to helping Carla my eternal thanks. (Original) Estive internada dutante uns meses, à 16 anos atrás na unidade de pedopsiquiatria e ainda hoje lembro com carinho de todos os enfermeiros, auxiliares e médicos que foram excelentes profissionais. Um abraço a toda a equipa da pedopsiquiatria do ano 2004/2005. Em especial à auxiliar Carla o meu eterno obrigada.

Today we were seen at the hospital around 10.15am with my son. I was very satisfied with the service in the Nursing room and the Medical room. They corrected the correct doses depending on the child's body weight (because in Lusiadas they didn't say correct doses and they had a very bad night). in 1.5 hours we were seen once by Mr. Nurse, twice by Ms. Doctor, we did 1 quick test in the laboratory. and all this for 1.5h!!! and excellent service!!! I wish the entire team at this Hospital health and peace. I am grateful. You are my salvation!!!

Example of great professionalism Dra ANA CARVALHO. Thank you so much

The worst place to visit; even a child has to wait for 5 hrs long. Highest level of stupidity, seems like living in 3rd grade country

I had to use the hospital and the visit was fine. Staff was super nice

I underwent surgery very recently and I can only thank the care and attention of the medical nurses and assistants for their friendly professionalism and the care they took during my operation, they were extremely helpful and friendly, I congratulate them because in so many hospitals I went to, it was one of the only ones in that I was so well received and welcomed, congratulations to all the professionals and teachers and thank you for making my operation, which I was so afraid of, into something more peaceful and welcoming

I brought my 1 month year old daughter as she had problems with her right eye, the doc Rute Neves was extremely unprofessional and rude. Firstly she asked me why didn't I go to the health centre (when the health centre and maternity hospital suggested I went to dona Estefanía) Secondly she asked me how the breastfeeding was going and I answered it's been difficult because of the latch and she replied "what did you think it was going to be easy" After examining my daughter she gave me the prescription and I asked for her medical opinion regarding her left foot (she was born with a small issue) to which she answered "it's not with me" A really bad experience for a worried first time mother. Again, really unsatisfied with the doctor if we can even call her that since she is unable to provide her medical opinion. Other than that, waiting time was good and hospital facilities too.

I had to bring my 6 month old during vacation. I could only dream of this kind of service in Canada. Free parking right out front. Very little wait time. Everyone was friendly and professional. Nurse and Dr. both spoke English.

I would like to congratulate the entire emergency team at Hospital D. Estefânia. Doctors, nurses, security guards, receptionists and other staff have ALL been extremely helpful, friendly and extremely sensitive when dealing with children and babies. Thank you very much for your professionalism and the care with which you serve us. What an excellent service we have in Portugal. Well done!

We had to go to the ER during our vacation trip because my 12 year old had sudden abdominal pain. Very reasonable waiting times thanks to a ticketing system, super friendly staff. The doctors were caring and knew how to make our son feel comfortable. Everybody spoke English. Could not have been better. Thank you so much!

I have been admitted with my 17 days old boy . They are super kind helpful doctors staff . Really love you guys . I will remember your care and love for my baby . God bless you guys .

Can anyone tell me how to get from Abrantes to Dona Estefania hospital and the first time I go there with my son?

(Translated by Google) The best in pediatrics. (Original) O melhor em pediatria.

Amazing hospital and care for kids. English is common amongst doctors but not all emergency reception staff

Very nice staff

(Translated by Google) Mine was hospitalized from 9/23 to 9/28/20, without ever missing anything, always with someone responsible. My / our thanks for the affection and commitment of all staff without exceptions! I WILL ALWAYS BE ON YOUR SIDE WHENEVER THEY NEED! TO THE HOSPITAL DONA ESTEFANIA OUR THANK YOU VERY MUCH! SNS ALWAYS! (Original) A minha esteve internada desde o dia 23/9 a 28/9/20,sem nunca lhe faltar nada,sempre com alguem responsavel.o meu/nosso muito obrigado pelo CARINHO E EMPENHO DE TODO O PESSOAL SEM EXCEÇÕES!ESTAREI SEMPRE DO VOSSO LADO SEMPRE QUE PRECISAREM!AO HOSPITAL DONA ESTEFANIA O NOSSO MUITO OBRIGADOS!SNS SEMPRE!PAULOLUCIO E MARIANA LUCIO

(Translated by Google) Since last week until today, I have tried to call the hospital 103 times, because of a consultation with my son. 103 times, with no answer. Beautiful service, no doubt ... (Original) Desde a semana passada até hoje, já tentei ligar 103 vezes para o hospital, por causa de uma consulta do meu filho. 103 vezes, sem resposta. Belo serviço, não haja dúvida...

Amazing hospital! Untill now we were going all the time to private, but now that we needed more serios investigation our pediatrician recomended this place. So much attention and care for children I never saw. Thank you!

(Translated by Google) Professionalism and dedication (Original) Profissionalismo e dedicação

Nice

(Translated by Google) Hospital, well organized, But with car parking pits. (Original) Hospital , bem organização, Mas com poços estacionamento para viaturas.

Very very poor hospital 10 hours wait all person my nephew is very critical condition

(Translated by Google) well my criticism will be the basis for good things, because so far I have not had any complaints from doctors, nurses and assistants who work in this environment of child health. since I started to be a user of this hospital, you can have better psychological and other specialties. Speaking for myself, I think there should be more hospitals like this one, because there are only a few hospitals dedicated to 100% children. this team of doctors, nurses and assistants should receive a huge round of applause for helping all the children who wash because they do everything to make the children better. and for this reason I give it a 5 star rating because I can't describe them all. because if this whole team works so that the well-being of children is established then I say we must not criticize these incredible people who will always be here to take care of our little ones. and here I leave my greatest thanks and a lot of strength and a hug kisses (Original) bem a minha critica vai ser a base coisas boas , porque ate ao momento ainda não tive qualquer reclamação dos médicos ,enfermeiros e auxiliares que trabalham neste meio de saúde infantil . desde que comecei a ser utente deste hospital pode ter um melhor acompanhamento tanto psicológico como noutras especialidades . falando por mim acho que devia de haver mais hospitais como este , porque são raros os hospitais só mento dedicado a 100% as crianças . esta equipa de médicos , enfermeiros e auxiliares deviam de receber uma enorme salva de palmas por ajudar todas as criança que lavam porque eles fazem de tudo para que as crianças melhorem . e por este motivo que dou uma nota de 5 estrelas porque não da para descrever todos . porque se esta equipa toda trabalha para que o bem estar das crianças seja estabelecido então eu digo não devemos criticas estas pessoas incríveis que sempre vão estar aqui para cuidar dos nossos pequenos . e aqui deixo o meu maior agradecimento e muita força e um abraço beijinhos

(Translated by Google) Fast and polite service. (Original) Atendimento rápido e educado.

(Translated by Google) Spectacular public pediatric hospital (Original) Hospital pediátrico público, espectacular

(Translated by Google) Unfortunately we spent almost 1 month in this hospital, and from the first minute until the day of discharge just have to thank ALL without exception !!! Top teams !! Our thanks and recognition to these "human" and so sensitive people !! They lived with us our pains, achievements, sadness, joys etc ...  I can not fail to make a special THANK YOU Dr. SOFIA LIMA, Dr. EMA SANTOS AND DR. RUI CARVALHO (surgery), we will never be able to thank you for your professionalism and DEDICATION !!! They stay forever in ours ❤ !!! (Original) Infelizmente pasamos praticamente 1 mês neste hospital, e desde o primeiro minutos até ao dia da alta só tenho a agradecer a TODOS sem exceções !!! Equipas de topo!! O nosso agradecimento e reconhecimento a esta " gente" tão humana e sensível!! Viveram connosco as nossas dores, conquistas , tristezas , alegrias etc... Não posso deixar de fazer um AGRADECIMENTO especial a Dra. SOFIA LIMA , Dra EMA SANTOS E DR. RUI CARVALHO ( cirurgia ), nunca vamos puder agradecer o vosso profissionalismo e DEDICAÇÃO !!! Ficam para sempre nos nossos ❤!!!

(Translated by Google) Whenever I came here with my granddaughter Rebeca Santos Raposo I was treated as well as possible, since the 7 days of life that comes here I have only the best to say thank all the doctors who accompanied her. But I'm sad and worried about the long waiting list for a spine operation my granddaughter cries with back pain and already 13 months waiting. I wonder how I can tell if there is still a long time, for us family is very painful to see her cry in pain (Original) Sempre que aqui vim com a minha neta Rebeca Santos Raposo fui atendida o melhor possível, desde os 7 dias de vida que aqui vem só tenho o melhor a dizer agradecer a todos os médicos que a acompanharam. Porém ando triste e preocupada com a a longa lista de espera para uma operação á coluna a minha neta chora com dores nas costas e já vão 13 meses de espera. Gostaria de saber como me posso informa se ainda falta mto tempo, para nós família é mto doloroso ver ela chorar com dores

(Translated by Google) Completely overcrowded external clinic facilities. It is impossible to circulate within them. Waiting time, posture of doctors who are "late" for the next appointment dispatch patients who in the case of my son is 10 months ... Very complicated, unresponsive services. (Original) Instalações das clínicas externas complemente sobrelotadas. É impossível circular dentro das mesmas. Tempo de espera,postura dos médicos que “estão atrasados” para a consulta seguinte despacham os utentes que no caso do meu filho tem 10 meses... Muito complicado, serviços sem resposta.

(Translated by Google) Take good care of my beautiful goddaughter who arrived today from the Azores I hope you will be treated with more humanism, something that our hospital does not know about here (Original) Cuidem bem da minha linda afilhada que chegou hoje dos Açores espero que a tratem com mais humanismo coisa que aqui o nosso hospital nao conhece

My daugther had a fewer, we came for emergency. It was terrible experience. Building was quite dirty. Staff was careless. Triage was terrible. 40 degrees fewer with green triage which means the least urgent. Doctors was terrible. The doctor who examined my daugther had a personal phone call which took 15 mins. She pushed wooden stick to her throat untill she vomit. Such an amateur! No prescription except regular antifebrile which we already said her we used it. I don’t want to believe that this is Portuguese health care. Poor for them. Never go there. Sorry for the children of lisbon who needs to go there. May the god be with you ❤️

(Translated by Google) Horrible, to avoid whenever possible. Horror house. 1 year old children full of fever, yellow bracelet, waiting for an EMERGENCY consultation at 2:30 am. (Original) Horrível, a evitar sempre que possível. Casa do terror. Crianças de 1 ano cheias de febre, pulseira amarela, á espera de uma consulta de URGÊNCIA á 2h30.

(Translated by Google) Good hospital (Original) Bom hospital

(Translated by Google) More is done than sometimes seems possible ... the dedication of all professionals is incomparable ... the deprivation of our relatives in the offspring of doing well, of dedication, of being available, of help and of the well-being of others ... mainly of these wonderful beings that are CHILDREN ? (Original) Faz-se mais do que por vezes parece possível...a dedicação de todos os profissionais é incomparável...a privação dos nossos familiares em prole do fazer bem, da dedicação, do estar disponível, da ajuda e do bem estar do outro... principalmente destes seres maravilhosos que são as CRIANÇAS ?

(Translated by Google) I went with my 4 year old daughter one evening of our vacation, we waited as we would have expected in France, a little over an hour, the staff are attentive and do their best to communicate and orient, and we were taken care of by a doctor who spoke very good English, and who took the time to examine my daughter well. The hospital is located in the heart of Lisbon. I recommend 100%. (Original) J’y suis allée avec ma fille de 4 ans un soir de nos vacances, nous avons attendu comme nous aurions attendu en France, un peu plus d’une heure, le personnel est à l’écoute et fait de son mieux pour communiquer et orienter, et nous avons été pris en charge par une docteure qui parlait très bien anglais, et qui a pris le temps de bien ausculter ma fille. L’hôpital est situé en plein cœur de Lisbonne. Je recommande à 100%.

Nice and caring Doctors and Staff

(Translated by Google) My son is followed in orthopedics and has had more than one surgery. There have always been 5 stars !!!! (Original) O meu filho é seguido na ortopedia e já fez mais que uma cirurgia. Foram sempre 5 estrelas!!!!

(Translated by Google) I am happy with the care provided, my son had several times with difficulty breathing, the staff had a lot of attention to symptoms, were careful requesting pulmonary X-ray, in the end until calling a taxi at dawn helped us. (Original) Estou contenta com o atendimento prestado, meu filho teve por diversas vezes com dificuldades de respirar, a equipe teve muita atenção aos sintomas, foram precavidos requisitando Raio X pulmonar, no fim até paea chamar um taxi da madrugada nos ajudaram.

(Translated by Google) Special thanks to Dr. TELMA FRANCISCO for the best care, we were at the hospital after 7 days of fever I had already gone to the health center and Garcia da Orta and nothing ... We were with Dr. one day the next my son was already without fever and looked like another child so well .. (Original) Agradecer em especial a Dra TELMA FRANCISCO pelo melhor atendimento , estivemos no hospital depois de 7 dias de febre já havia ido ao centro de saúde e ao Garcia da Orta e nada ... Estivemos com a Dra em um dia no outro meu filho já estava sem febre e parecia outra criança de tão bem ..

(Translated by Google) For me it is the hospital of reference in the health care of the children. I only have to say well, although I have already had some "annoyances" but that I attribute to the stress that the professionals of this institution sometimes are subject. My children were already hospitalized and they were in the best place they could be in Portugal. An example of excellence is the UPI team. Highly recommend. (Original) Para mim é o hospital de referência nos cuidados de saúde das crianças. Só tenho a dizer bem, apesar de já ter tido algumas "chatices" mas que atribuo ao stress a que os profissionais desta instituição às vezes estão sujeitos. Os meus filhos já aqui estiveram internados e para mim estiveram no melhor sítio que podiam estar em Portugal. Um exemplo de excelência é a equipa da UPI. Recomendo vivamente.

(Translated by Google) Old city children's hospital in the city center. I was surprised how such a demanded hospital can be in such a deplorable state? I was at ouzhenia, I did not have to wait long, but the conditions, to put it mildly, are not very. Seats are few, the doors are constantly closing and opening, bringing cold air from the street. Kids waiting there can catch a cold easily. There are no elevators to the second floor. Narrow corridors. Everything is complicated and confusing. I’ll leave a good review about the staff and the doctors. Very communicative, friendly and helpful. (Original) Старая детская городская больница в центре города. Удивилась, как такая востребованая больница может быть в таком плачевном состоянии? Была на урженции, долго ждать не пришлось, но условия, мягко говоря не очень. Сидячих мест мало, двери постоянно закрываются и открываются принося холодный воздух с улицы. Детки ожидая там, могут с лёгкостью простудится. Лифтов на второй этаж нет. Узкие коридоры. Всё сложно и запутано. Хороший отзыв оставлю о персонале и врачах. Очень комуникабельные, дружелюбные и отзывчивые.

(Translated by Google) Various services in the same hospital. Reference and the best public pediatric hospitals nationwide. (Original) Vários serviços no mesmo hospital. De referência e dos melhores hospitais pediátrico públicos a nível nacional.

(Translated by Google) Good. I am Durval Almeida and I was born in 84, and I suffered severe burns when I was little (86). I was treated at Dona Estefânia for a long time ... because I'm still a baby, I don't remember the teams that took care of me. I would like to know how I can find the doctors and nurses who took good care of me. I would like to thank GOD that they came my way and deal with dedication and love. I want to thank everyone who took care of me and hug everyone ... thanks for everything. (Original) Boas. Sou o Durval Almeida e nasci em 84, e sofri graves queimaduras aquando pequeno (86). Fui tratado no dona Estefânia por muito tempo.. por ser ainda bebe, não me lembro das equipes que cuidaram de mim. Gostava de saber como posso encontrar as medicas e enfermeiros que cuidaram muito bem de mim. Gostaria de agradecer a DEUS por elas terem aparecido no meu caminho e tratar com dedicação e amor. Quero agradecer a todos que cuidaram de mim e e abracar todos.. obrigada por tudo.

(Translated by Google) I think there is no better child care in Portugal. All the staff of doctors and nurses and assistants are the best there is. Very professional, attentive, affectionate with children. So far all my experience with this hospital Dona Estefânia has been the best. (Original) Penso que melhor em relação a cuidados com as crianças em Portugal não há. Todo o staff de médicos e enfermeiros e auxiliares é do melhor que há. Muito profissionais, atenciosos, carinhosos com as crianças . Ate ao Momento toda a minha experiência com esse hospital dona Estefânia tem sido a melhor.

so slow things.

Excellent service doctor are very friendly speak English and very hospitable I love this place with aliza islam

(Translated by Google) We have come to this hospital with our daughter during our vacation in Lisbon. The triage staff has been rude and even offensive. After being questioned, we asked the staff and they told us they had already called us. That we should make efforts to attend to them and understand them because they do not have to bother to repeat or make themselves understood. All in bad ways and without complaining at any time. In trying to make us understand by answering his questions he spoke to us as if we were fools. In short, thank goodness then the pediatrician was kind, charming and made us understand. The note unfortunately is for that other staff that underestimates the good work of others. (Original) Hemos acudido a este hospital con nuestra hija durante nuestras vacaciones en Lisboa. El personal de triaje ha sido maleducado e incluso ofensivo. Al tardar en ser atentidos preguntamos al personal y nos dijeron que ya nos habían llamado. Que debíamos hacer esfuerzos por atenderlos y entenderlos porque ellos no tienen porque molestarse en repetir ni en hacerse entender. Todo de malas maneras y sin habernos quejado en ningún momento. Al procurar hacernos entender respondiendo a sus preguntas nos hablaba como si fueramos tontos. En fin, menos mal que luego la pediatra fue amable, encantadora e hizo por entendernos. La nota por desgracia es para ese otro personal que minusvalora la buena labor de otros.

(Translated by Google) Neurological a lack of respect, do not get me the most (Original) Neurológica uma falta de respeito, não me apanham la mais

(Translated by Google) my son was consulted during our vacation in Lisbon Doctors are very professional The waiting time is reasonable. With the bracelet system. (Original) mon fils a été consulté pendant nos vacance à Lisbonne Les docteurs sont très professionnels Le temps d’attente est raisonnable. Avec le système de bracelet .

(Translated by Google) I have always been very well attended to my baby, great professionals (Original) Sempre fui muito bem atendida com a minha bebe ,óptimos profissionais

(Translated by Google) My son was operated on urgently at 3 weeks in this hospital. They were excellent with him and with us parents. Thank you for your attention. Today I come to the post-surgery consultation twice. I'm already waiting at two and a half hours and no prediction of when we will be taken care of. I questioned the official of the delay and she replied that the doctor arrived only at 10 o'clock. My son's appointment was scheduled for 10h10! And the markings started at 8:30. What a lack of respect for users. Do doctors have no working schedule like ordinary mortals? (Original) O meu filho foi operado de urgência à 3 semanas neste hospital. Foram excelentes com ele e connosco pais. Agradeço a atenção Hoje venho pela 2 vez à consulta pós cirurgia. Ja estou à espera à duas horas e meia e sem previsão de quando vamos ser atendidos. Questionei a funcionária da demora e a mesma respondeu que a médica só chegou às 10h. A consulta do meu filho estava marcada para as 10h10! E as marcações começaram às 8h30. Que falta de respeito pelos utentes. Os médicos não têm horário de trabalho como o comum dos mortais?

(Translated by Google) Good evening, I have a 5 year old girl who was admitted to the hospital in Cascais on November 2, 2018 with high blood pressure, she did immense exams until the cause of the blood pressure. it is known that there is a problem with the arteries of the kidneys and this is being followed in the hospital of Santa Maria and you are taking (almodipina 5mg). What is certain is that the consultations are taking a lot of time and my girl is sometimes more broken / tired for what is normal in a child of 5 years, and has white spots on the tongue that sometimes appears and disappears and many dark circles .. What should I do ????  Mt, thanks (Original) Boa noite, eu tenho uma menina de 5anos que deu entrada no hospital de Cascais no dia 2 Novembro 2018 com pressão arterial alta, Fez imensos exames até chegar a causa da pressão arterial. já se sabe que tem haver com as artérias dos rins e esta a ser seguida no hospital de santa Maria e está a tomar (almodipina 5mg). O que certo é que as consultas estão a demorar imenso tempo e a minha menina por vezes está mais quebrada/cansada para aquilo que é normal numa criança de 5anos, e tem manchas brancas na língua que por vezes aparece e desaparece e muitas olheiras.. O que devo fazer ???? Mt obrigado

(Translated by Google) At the weekend it is complicated because there are not all services (Original) Ao fim de semana é complicado porque não há todos os serviços

(Translated by Google) I did not like the care of a doctor. (Original) Não gostei do atendimento de uma doutora

(Translated by Google) Unfortunately we are hospitalized ... But I have to say that they are excellent professionals and excellent human beings ... They do not wear only the robe ... Wear the suffering we live ... Thank you all (Original) Infelizmente estamos cá internados... Mas tenho a dizer que são optimos profissionais e excelentes seres humanos... Não vestem apenas a bata... Vestem o sofrimento que nós vivemos... Grata a todos

Receptionist was angry and rude. The building was crowdy. We were sitting in a waiting room for 1 hour before we got to know that the doctor is not comming.. ?. House of horror...

(Translated by Google) Professional doctor listens she speaks English waiting time is reasonable "1000 times better than private hospital Da Luz pediatric service" (Original) Docteur professionnelle a l'écoute elle parle anglais le temps d'attente est raisonnable "1000 fois mieux que l'hôpital privé Da Luz service pédiatrique "

(Translated by Google) My workplace (Original) Meu local de trabalho

(Translated by Google) Almost two hours there is waiting in the external consultations. For a stomagological appointment. Still say service is fast. (Original) Quase duas horas há espera nas consultas externas . Para uma consulta de estomagologia . Ainda dizem que o atendimento é rápido .

(Translated by Google) I would like to leave a rude compliment to the team that on Monday, 9th, at night, attended my 15-year-old son, Gonçalo, at the urgency of his hospital (Estefânia). He was quite nervous, apart from having a big sore on his leg. The urgency team not only dealt with the wound it brought, but also used humor and relationship to relieve tension. He also tried to advise him in order to prevent other accidents and to warn of the dangers associated with the behaviors he and his group of friends had innocently adopted. I did not get everyone's name, but I can remember the nurses John and Antonio and the doctor Sofia. Since what is good is to be praised, and sometimes the commitment / dedication of these teams may not be properly recognized, it is the recognition of the parents who have seen their son be super well treated and accompanied. A great good haja for everyone !!! Even with the difficulties that I imagine they feel, do not fail to be as they are. Paulo Alexandre and Sofia Roque (Original) Gostaria de deixar um rasgado elogio à equipa que 3a feira, dia 9, à noite atendeu o meu filho Gonçalo de 15 anos na urgência do vosso hospital (Estefânia). Ele estava bastante nervoso, para além de ter uma ferida grande na perna. A equipa da urgência não só tratou da ferida que trazia, como usou do humor e da relação para lhe aliviar a tensão. Para além disso, ainda tratou de o aconselhar de forma a prevenir outros acidentes e a alertar para os perigos associados aos comportamentos que ele e o seu grupo de amigos, inocentemente adotaram. Não fiquei com o nome de todos, mas consigo lembrar-me dos enfermeiros João e António e da médica Sofia. Como o que é bom é para ser elogiado, e às vezes o empenho/dedicação destas equipas pode não ser devidamente reconhecido, fica o reconhecimento dos pais que viram o seu filho ser super bem tratado e acompanhado. Um grande bem haja para todos!!! Mesmo com as dificuldades que imagino que sentem, não deixem de ser como são. Paulo Alexandre e Sofia Roque

Good service, very clean

(Translated by Google) Team gives pedopsiquiatria the hospital does not convey any kind of trust. My son has been hospitalized for 1 month, and is every worse, lost up to physical balance. Unfortunately, I only see the degradation of his picture. Very hard to even watch this. (Original) Equipa dá pedopsiquiatria do hospital não transmite qualquer tipo de confiança. Meu filho está internado há 1 mês, e está cada pior, perdeu até o equilíbrio físico. Infelizmente, só vejo a degradação do quadro dele. Muito difícil mesmo assistir isso.

(Translated by Google) Miraculously, after an otolaryngologist at a private hospital in Lisbon did not give importance to an x-ray of sinus sinuses a month ago, my son created an eye cellulite, didn't even open his right eye, the hde was wonderful and after 6 days of hospitalization I can take my son home, thank you for everything ❤ (Original) Milagroso,depois de um otorrinolaringologista de um hospital privado de Lisboa não ter dado importância a um rx às fossas nasais com sinais de sinosite à um mês atrás, o meu filho criou uma celulite ocular, nem sequer abria o olho direito, o hde foi maravilhoso e passados 6 dias de internamento posso levar o meu filho para casa, obrigada por tudo ❤

(Translated by Google) Anyone who does not know can be "lost" inside the hospital but the staff are friendly and available to direct us where we want to go. The indoor car park is a bit chaotic but nearby there are plenty of parking spaces. (Original) Quem não conhece pode-se "perder" dentro do hospital mas os funcionários são simpáticos e disponíveis para nos indicar as direções para o sítio onde queremos ir. O parque de estacionamento interno é um bocado caótico mas nas redondezas há muitos locais para estacionar.

(Translated by Google) There is still a lot to improve. (Original) Tem ainda muita coisa a melhorar.

The consultation was good, but we had to wait for 7h (from 5:45pm until 1am). The waiting area is not designed for kids. Barely enough chairs and at that time they want to sleep. So there's a lot of potential to improve the place and make waiting more convenient for both parents and kids.

Frankly, the last times I was at this hospital I was well attended to and it wasn't taking as long as it is now... Today I went at 2am and left now at 7:10... I spent more than 4 hours to be seen and the attendant said with the greatest tranquility that the maximum waiting time is 7 HOURS… So, in terms of waiting, HORRIBLE….

There is no point in calling for more than 40 minutes without answering or hanging up the phone just to not hear it ring. There are things that cannot be accepted in this country, especially when it comes to children. They don't want to work, they go home.