This otherwise good hospital is an authentic maze, which is completely impossible to navigate. As there is no central reception to help you and the hospital is in a large office development with hospital units distributed without logic, all sorts of patients are running stressed around completely lost between various towers and floors. This obviously has consequences as everybody arrive late and stressed. The hospital must get its act together and create a central reception, distribute maps and improve signage. As it is today, it is a joke with patients!

**^Racism warning. I met with Dr Raquel Vieira to have my implant taken out as me and my husband wanted to start trying for children. Firstly she wouldn’t let him be in the room even after I insisted. Then during the procedure she proceeded to tell me “COLOURED men like to have many wives” and told me I needed to “really check” to see if he had other wives, and children I didn’t know about. This was extremely shocking to hear, coming from Sweden and the U.K. I felt very uncomfortable as she was stitching me up I was in shock and felt very unsafe around this doctor. I can only imagine how she would treat me if I was darker skinned or god forbid decided to make her my doctor for my pregnancy. Very unprofessional and unpleasant let alone racist and illegal.

Shocked, To sea a dr you need at least 1 to 2 hour. Poor management. One receptionist speak in English.

This country is a disgrace to the civilized world. They let bleeding people in excruciating pain wait 7 hours in the waiting room and even ask for the money!

Efficiency and friendliness. Good facilities, good professionals, good service.

Very good

Terrible parking Access and facilities to Access building tower B. Incredibly slow in receiving patients. Old fashioned doctors. To avoid in the future. Not anywhere near the level of quality that I got used to at Hospital da Luz in Benfica

Awful place. I had a fever and had to wait 8 hours. The staff is rude and treat people like s***. The doctors are just as bad.

I really appreciate their service and politeness. We can schedule our appointment online as well. They speak in English as well. :)

Today was the first time I went there and I felt like I was in a maze of doors, access, cards and turnstiles. From the user's point of view, I've never seen such absurd usability. In addition to the lack of necessary signage for guidance, there is also the lack of indications for many medical specialties. Those who save users from the chaos are the security guards and employees who, when they see people defeated, ask if they need help. Congratulations to the engineers! How about some signs telling you where each service is?!?

I was shocked at how poorly the system works in this hospital! I did the Registo de Sono examination at the Hospital da Luz Torres, they installed the system which I had to sleep at home with, my whole body was wired. When I arrived home, my dog ​​jumped on me and taken off one of the wire, after I tried to call the hospital, but nobody answered me, because at night it naturally does not work, I called in the morning, they told me that I should come to the hospital faster that you the system can be reinstalled. 2 hours after the call, I arrived at the Hospital, since I live far away, it took a lot of time to travel. It turned out that there was no one in the Hospital on Saturday, and there was no one in charge either. As a result, I have been walking for the second day with this system, which looks frightening to say the least. Just know that if something happens to you after 21:00, there is no one in charge at the Hospital!

Very professional service. Appointments can be made via e-mail as well and if needed also in English. No long waiting lines and very patient-friendly treatment.

Friendliness and professionalism

Top

(Translated by Google) December 17, 2020 1 hour and 45 minutes I waited for a cardiology appointment that I never had, which was scheduled for 9:30 am with doctor Augusto Maldonado. I arrived at the hospital half an hour in advance, parked in the hospital's parking lot and headed for the 0 floor, when they arrive they sort and unlock the floor to which we have to go, there is no distance and in the super small elevator two people go. I arrived at floor two and was well attended by the receptionists, half an hour passed and I went to ask if the doctor was waiting for me since it was already 10 am for an appointment that was scheduled for 9:30 am. They said he was with a patient in consultation and to wait. At 11.15 I finally gave up I went to the front desk and asked to cancel, I saw that my reaction was already expected and there is no attempt at persuasion. I asked the receptionist if there was a possibility of canceling the payment for the park, since I was present at the indicated time and did not have to be held responsible, they replied that the park is a company that belongs to Galp and that I would have to talk to them. In short I paid € 3.50 for an appointment I never had. Absolutely risorio private hospital and scheduled appointment, passing 1:45 is not acceptable, half an hour is still noticed, there are delays we already know, now this is not !!! A lost day of work, spent fuel, and paying for a park that I should never have paid for. (Original) 17 de dezembro 2020 1hora e 45 minutos esperei eu para uma consulta de cardiologia que nunca tive, que estava marcada para as 09:30 com o doutor Augusto Maldonado. Cheguei ao hospital com meia hora de antecedência estacionei no estacionamento do hospital e dirigi me para o piso 0, ao chegar eles fazem a triagem e desbloqueiam o piso para o qual temos que ir, não existe distanciamento e no elevador super pequeno vão duas pessoas. Cheguei ao piso dois e fui bem atendido pelas recepcionistas, passou meia hora e fui perguntar se o médico estava a minha espera visto já serem 10 da manhã para uma consulta que estava marcada para as 09:30. Disseram que estava com um paciente em consulta e para aguardar. As 11.15 finalmente desisti fui até a recepção e pedi para cancelar, vi que a minha reação já era esperada não ouve qualquer tentativa de persuasão. Perguntei a recepcionista se havia possibilidade de cancelar o pagamento do parque, visto eu tar presente a hora indicada e não ter que ser responsabilizado, responderam me que o parque é uma empresa que pertence a Galp é que teria que falar com eles. Resumindo paguei 3,50€ por uma consulta que nunca tive. Absolutamente risorio hospital particular e consulta marcada, passar 1:45 não é aceitável, meia hora ainda se percebe, existem atrasos já sabemos, agora isto não!!! Uma dia perdido de trabalho, combustível gasto, e pagamento de um parque que nunca deveria ter sido eu a pagar.

Severe overbooking of doctors led to a delay of 1h50 and 2h10 on TWO separate occasions. Never again.

Very long waiting time

(Translated by Google) Several telephone attempts to schedule exams to no avail. (Original) Várias tentativas telefónicas para marcação de exames sem resultado.

(Translated by Google) Terrible attendance. Bad Marking. they all push their bellies towards each other. Choose other options if you don't have to buy headache pills. This takes place in the Hematology Nursing service. (Original) Péssimo atendimento. Péssima Marcação. empurram todos com a barriga uns para os outros. Escolham outras opções se não têm que comprar comprimidos para a dor de cabeça . Isto passa-se no serviço de Enfermagem de Hematologia.

(Translated by Google) I N A D M S S I V E L. Both the service and the concern for the well-being and health of the user are null. This is worrying. (Original) I N A D M Í S S I V E L. Tanto o atendimento como a preocupação pelo bem estar e saúde do utente são nulas. Isto é preocupante.

(Translated by Google) I spent 2 weeks trying to book an exam. They always said they would call back but they didn't, it was me who called again and they asked me for things they had asked for before and I had already sent them. Whoever works on the phone in this service, or at least the 3 people I spoke to, are stupid. They are a private health service. Bet more on service. (Original) Estive 2 semanas a tentar marcar um exame. Disseram sempre que voltavam a ligar mas não o fizeram, era eu que ligava novamente e pediam-me coisas que já tinham pedido antes e eu já tinha enviado. Quem trabalha ao telefone neste serviço, ou pelo menos as 3 pessoas com quem falei, são burras. São um serviço de saúde, ainda por cima privado. Apostem mais no atendimento.

The service too bad I’m trying more than 2 months to take appointment to show exams to the dr their phones never answer! They never respect people

I like it that way, reading so many negative reviews and I only have good things to say. Well, I was there today for a diagnostic exam which is difficult to prepare for and difficult to do. It was my first visit to Hospital da Luz Torres in Lisbon, or to any of the group's various hospitals, and I only have good things to say: friendly and careful service. Thank you very much.

I came to the building with my wife and did a private examination. I came across unfriendly and uncooperative employees who were reluctant to provide even simple information. They seem to forget that their function is to promote good patient care and that in practical terms, it is the patients who “pay” their wages. I will certainly continue the treatment process in another health unit.

An excellent work team in all professional airlines!

Stay away from this place!!! Rude doctors, unprofessional behavior, it feels like I owe you something. I came for a check-up and I regret that I wasted my time. Asked for prescription to check vitamins, got an answer 'You don't need it!" ??? Plus I never had a situation when a blood test was taken that bad, now I have a bump on my vein. What is this? Never again!

Little competence on the part of doctors

This place is a national wonder greater than all the parks, buildings and historical figures from Portugal. What an amazing place and perfect system with great doctors. Go here and don't listen to the angry people in the review section.

Awful! More than 2 hours waiting to see a doctor.

Impossible to reach by phone. Answering service is too fast Portuguese to understand for the BRITISH HOSPITAL.

(Translated by Google) Tower B has poor organization and administrative slowness. Users for covid examinations are mixed with the others. (Original) A torre B tem péssima organização e lentidão administrativa. Os utentes para exames covid estão misturados com os outros.

(Translated by Google) Bad service in terms of accidents at work (Lusitânia). Calling is impossible, completely ignored by an employee who was there. He said he would call me later, during the day he did this to me 3 times. What kind of health service does a patient try to call 1,2,3,4 times and is completely ignored ??? One of those ladies who is only in attendance, but already orders everything ... complaining is not worth it, we received a “plate 5” response, and the website does not work (which is appropriate). I never remember being treated like that ... A word of appreciation to the Clinical Director who was careful to call me and apologize for what happened. Rest of the team nothing to add ... (Original) Péssimo atendimento na parte de acidentes de trabalho (Lusitânia). Telefonar é impossível, completamente ignorado por uma funcionária que lá estava. Mandava dizer que me telefonava mais tarde, durante o dia fez-me isto 3 vezes. Que raio de serviço de saúde um doente tenta ligar 1,2,3,4 vezes e é completamente ignorado??? Uma daquelas senhoras que está só no atendimento, mas já manda em tudo... reclamar nao vale a pena, recebemos resposta “chapa 5”, e pelo site nao funciona (que oportuno). Não me lembro nunca de ser tratado assim... Uma palavra de apreço para o Diretor Clínico que teve o cuidado de me ligar e pedir desculpa pelo sucedido. Resto da equipa nada a acrescentar...

(Translated by Google) Good (Original) Bom

(Translated by Google) Poor phone and face-to-face service. In the service I attended, there is no organization and the mandatory distances to attend the reception are not respected (the reception is in a small space that is a passage area - corridor and access to the elevator - and people flock even because the service is very time consuming! (Original) Péssimo atendimento telefónico e presencial. No serviço que frequentei não há qualquer organização e não são sequer respeitados os distanciamentos obrigatórios para atendimento na recepção (a recepção fica num espaço exíguo que é zona de passagem - corredor e acesso ao elevador - e as pessoas aglomeram-se até porque o atendimento é demoradíssimo!

(Translated by Google) They have an unbearable telephone answering service. It has been 2 days since I tried to cancel an appointment for politeness with the doctor and it is impossible., Nobody answers the phone at any time. The health line is still criticized for being late here, and no one appears to ask to wait for a shame of service. (Original) Têm um serviço de atendimento por telefone insuportável. Faz 2 dias que tento desmarcar uma consulta por delicadeza com a médica e é impossivel., ninguem atende o telefone seja a hora que for . Ainda se critica a linha de saúde por demora aqui nem aparece ninguém para pedir para esperar uma vergonha de serviço.

(Translated by Google) A referral and very competent hospital. (Original) Um hospital de referência e muito competente.

(Translated by Google) It is unfortunate and inhumane today January 27th I have been in this hospital for more than an hour after 4 hours of traveling because I am a Taxi driver, accompanying a patient to take an exam that lasts more than 2 hours and I was forbidden to going to the toilet as a companion I do not have that right it is a shame that the administration of this hospital does not have an available toilet in the entire building (Original) Lamentável é desumano hoje 27 de Janeiro encontro-me já há mais de uma hora neste hospital depois de 4 horas de viagem pois sou Taxista, a acompanhar uma doente para fazer um exame que dura mais de 2 horas e foi-me vedado a possibilidade de ir ao WC como acompanhante não tenho esse direito é vergonhoso que a administração deste Hospital não tenha em todo o edifício um WC disponível

Been told to go from one building to another and in the end my issue, even though small, wasn't solved

(Translated by Google) Dr Madalena Barata is very poor in terms of attendance, as for her performance as a doctor I can not say why I only consulted her and I do not intend to repeat it. She did not answer any of the questions I put, I asked her to give me a prescription because the pregnant vitamins I had were already finished and she did not, she speaks extremely arrogantly, she is very cold, she even yelled at me because I said I needed to from a statement to the SEF like I was stupid and was asking her to change my visa just asked for a medical document to put in the process but she did not even let me finish explaining and this is something simple she's already done because I I am not the first Angolan that she attends on the same day she treated me so badly so I left the office there was another Angolan woman complaining a lot about her I wonder if she is like this with everyone or only with us (Angolans). When I lay down on the stretcher, she said so coldly, "Look, this baby is still sitting if he keeps going like this, he's going to have a cesarean," I said, but for the time I've had it's not normal he's still sitting and she said yes, she knows it's normal because she's telling me this as if she wanted to disturb me on purpose. I pregnant I left the hospital upset in my normal state would ask for complaint book and would ask to change doctors but I was even upset nervous just went away. The insurance I used there unfortunately only allowed me to make the appointment with her or another I had only two doctors there according to the plan I have preferred not to try the other one the other day, I was able to do another Clinic with a real doctor . (Original) A Dra Madalena Barata é péssima em termos de atendimento, quanto ao seu desempenho como médica não sei dizer porque fiz apenas uma consulta com ela e não pretendo repetir. Não respondeu nenhuma das questões colocadas por mim, pedi que passasse receita porque as vitaminas de grávida que eu tinha já estavam a terminar e ela não fez, fala de forma extremamente arrogante, despacha é muito fria, até gritou comigo só porque eu disse que precisava de uma declaração para o SEF como se eu fosse estúpida e estivesse a pedir a ela para mudar o meu visto apenas pedi um documento médico para colocar no processo mas ela nem me deixou acabar de explicar e isso é algo simples ela já tem feito porque eu não sou a primeira Angolana que ela atende aliás no mesmo dia em ela tratou-me tão mal assim que eu saí do consultório estava lá uma outra Angolana a reclamar muito dela eu me pergunto se ela é assim com todos ou apenas conosco (angolanos). Quando me deitei na maca ela falou de forma tão fria "olha este bebé ainda está sentado se continuar assim vai fazer uma cesariana" eu disse mas Doutora pelo tempo que tenho não é normal ele ainda estar sentado e ela respondeu sim, epa pensei se ela sabe que é normal porque é ela está a me dizer isso como se quisesse me perturbar propositadamente. Eu grávida saí do hospital transtornada, no meu estado normal iria pedir livro de reclamação e pediria para trocar de médico mas eu estava mesmo transtornada nervosa simplesmente fui-me embora. O seguro que usei lá infelizmente só me possibilitava fazer a consulta com ela ou outra ou seja eu tinha apenas duas médicas lá de acordo ao plano que tenho preferi não experimentar mais a outra, no outro dia consegui fazer em outra Clínica com um médico de verdade.

(Translated by Google) The child is scheduled to perform the X-ray. It was before the time, but the administrative service with 7 passwords ahead to make the entrance took more than 20 minutes, although there were 3 administrative assistants who ignored my priority. After effect new wait to be called. Finally I was taken to X-ray, asked to remove diaper from my daughter but technically left, the girl started to squeal and we were without diapers for 10 minutes (I put back diaper, were there were no accidents) thankfully helped distract the baby and went to call the technician who then did the rx. Negative: she did not say she was going to do Rx, she did not ask me if she was pregnant and did not give protection - not that it was serious, but it is part of good practice. After the realization. of radiography, gave paper to lift (it is not possible to send by email or application - unlike for ex of the CUF). I asked to speak to a doctor to get an idea of ​​the result and not have to wait a week, which received me well and was careful to evaluate the radiography at the time. Since I wanted to send the results by mail, I had to wait another 10 minutes for the administrative service. Conclusion: slow administrative service and some lack of professionalism of the technician. The doctor looked professional. Given the offer of private hospitals, for the next one I will choose another institution. (Original) Ida para realização de radiografia a criança agendada. Estava antes da hora, mas o atendimento administrativo com 7 senhas a frente para efectivar a entrada demorou mais de 20 minutos apesar de estarem 3 administrativas a atender que ignoraram a minha prioridade. Após efectivar nova espera para ser chamada. Finalmente fui atendida para radiografia, pediram para retirar fralda da minha filha mas técnico saiu, a menina começou a chirar e ficamos sem fralda uns 10 minutos (voltei a colocar fralda, não fosse haver acidentes) felizmente a auxiliar distraiu a bebê e foi chamar o técnico que entao fez o rx. De negativo: não avisou que ia fazer Rx, nao me perguntou se estava grávida e não deu protecção - não que fosse grave, mas faz parte das boas práticas. Após a realizacao. de radiografia, deram papel para levantar (não é possível envio por e-mail ou aplicação - ao contrário por ex da CUF). Pedi para falar com médica para ter ideia do resultado e não ter que esperar uma semana, que me recebeu bem e teve o cuidado de avaliar a radiografia na hora. Como queria envio dos resultados por correio tive que esperar novamente uns 10 minutos para o serviço administrativo. Conclusão: serviço administrativo lento e alguma falta de profissionalismo do técnico. Médica pareceu profissional. Atendendo a oferta de hospitais privados, para a próxima escolherei outra instituição.

(Translated by Google) In the Towers of Lisbon telephone service does not exist. I chose to call Brother Lusíadas. (Original) Nas Torres de Lisboa atendimento telefónico inexistente. Optei por ligar para o H. Lusíadas.

(Translated by Google) Very good service.I want the reception wants the cardiologist who attended me. (Original) Muito bom atendimento.quer da recepção quer do médico cardiologista que me atendeu.

(Translated by Google) This hospital since it happened to be Hospital Da Luz Towers Lisbon, is with a pessimo service, mainly telephone service, the waiting time is more than a lot, I marked a shoulder ultrasound by the Medicare Entity, the Call Center gave me a value when I arrived the day to do today 09/27/2018, the amount was double what they had told me on the phone, this can not happen. I also work at a Clinic in Lisbon and I know what I'm talking about because I'm in the know. I know how Insurance and Health Plans work. In the shop, the amount charged to the client has to be what was said on the phone. I'm not at fault. of the person who answered the Call Center, an issue that has to be resolved internally with the person who answered and the direction of this Hospital unit, hence the reason for the calls being recorded, leave no reason for mistakes. (Original) Este Hospital desde que passou a ser Hospital Da Luz Torres Lisboa, esta´com um atendimento pessimo, principalmente atendimento telefonico, o tempo de espera é mais que muito , marquei uma Ecografia ao ombro pela Entidade Medicare, o Call Center deu.me um valor quando cheguei ao dia de fazer hoje dia 27/09/2018, o valor foi o dobro do que me tinham dito ao telefone , isto não pode acontecer. Trabalho tambem numa Clinica em Lisboa e sei bem do que falo porque estou dentro do assunto sei como funcionam as Seguradoras e Planos de Saude, no minino o valor cobrado ao cliente tem de ser o que foi dito ao telefone , não tenho qualquer culpa do engano da Sra que atendeu no Call Center, assunto que internamente tem de ser resolvido com a pessoa que atendeu e a direção desse unidade Hospitalar, dai a razão das chamadas serem gravadas , não deixam qualquer motivo de enganos.

(Translated by Google) Good service. (Original) Bom atendimento.

(Translated by Google) Good service great professionals. (Original) Bom serviço ótimos profissionais.

(Translated by Google) Jan 2020 Consult plastic surgery - avoid, as you will get waits of 1 hour or more. Total disrespect for the Clients, the hospital sprinkles on us in the way of managing the doctors' agendas and they do not even deign to report delays Jul 2019 Now with O Hosp da Luz it got worse !! 20 min to enter the name to be able to wait another 40 min to have the consultation - started 1 h late - and dps plus 15 min to pay. (Original) Jan 2020 Consulta cirurgia plástica- evite, pois vai apanhar esperas de 1h ou mais. Desrespeito total pelos Clientes, o hospital borrifa em nós na forma de gerir as agendas dos médicos e nem se dignam a informar dos atrasos Jul 2019 Agora comO Hosp da Luz ainda piorou!! 20 min para dar entrada do nome para poder esperar outros 40 min para ter a consulta- começou com 1 h de atraso- e dps mais 15 min para pagar.

(Translated by Google) Lousy lousy lousy. I entered the Tower to accompany the person who was going to the consultation and I came across a nurse (I presume, by the gown) giving a reprimand to the person who was doing the screening (which I later came to realize was an administrative). The reprimand was because the administration had let a person with covid symptoms rise, but that he had said he had the same symptoms for several years (literally). When that symptomatic person went up to the floor, he scared everyone and caused other people to feel unwell. When it was my turn, I wanted to go up with my companion, who could not speak well. The administrator who was in the screening indicated that the man had responded normally to all questions and that he did not think he would need help. I insisted and she told me to wait to check the situation. I peeked and not even a phone is available for cases like this or the like. We were waiting for about 10 minutes, while people to enter were accumulating and the administrative that was supposed to be on the screening was trying to call someone to authorize me to go up. Anyway ... nurses should be on the screen. Administrative staff there who have no idea what they are doing is just ridiculous. (Original) Péssimo péssimo péssimo. Entrei na Torre para acompanhar a pessoa que ia à consulta e deparei-me com uma enfermeira (presumo, pela bata) a dar uma reprimenda na pessoa que estava a fazer o rastreio (que depois vim a perceber que era uma administrativa). A reprimenda era porque a administrativa tinha deixado subir uma pessoa com sintomas covid, mas que esta tinha dito que já tinha os mesmos sintomas há vários anos (literalmente). Quando essa pessoa sintomática subiu ao piso assustou toda a gente e provocou um mal estar nas outras pessoas. Quando foi a minha vez, quis subir com o meu acompanhante, que ele não conseguia falar bem. A administrativa que estava no rastreio indicou que o homem tinha respondido normalmente a todas as questões e que não lhe parecia que iria precisar de ajuda. Eu insisti e ela mandou me aguardar que iria verificar a situação. Espreitei e nem um telefone têm para quando houver casos como este ou do genero. Estivemos à espera por volta de 10 min, enquanto as pessoas para entrar se acumulavam e a administrativa que supostamente estaria no rastreio estava a tentar ligar para alguém para me autorizar a subir. Enfim... enfermeiros deviam estar no rastreio. Administrativos lá que não fazem ideia do que estão a fazer é só ridículo.

(Translated by Google) Organization 0. Friendliness 0. (Original) Organização 0. Simpatia 0.

(Translated by Google) 1 hour to take a pre-scheduled exam. Still speak of the public !!!! (Original) 1 hora de espera para fazer um exame previamente agendado. Ainda falam do público!!!!

(Translated by Google) Terrible. Incompetence, disorganization and total lack of accountability. Appointment scheduling service does not work and for a single fault blame dies. (Original) Péssimo. Incompetência, desorganização e total falta de responsabilização. Serviço de agendamento de consultas não funciona e para variar a culpa morre solteira.

(Translated by Google) I went there through the insurance company Fidelidade. I arrived 40 minutes before the scheduled time, made the registration and after 20 minutes the doctor called me. Friendly doctor (Dr. Teresa Magalhães), as well as the people who attended me at the reception.  X-ray is a bit time consuming and has few places for people to sit. The radiology technique was nice, but it was alone. I think you should have an assistant with her. In addition to her work, she still has to come call people and forward to the locker room. (Original) Fui lá através da companhia de seguros Fidelidade. Cheguei 40 minutos antes da hora marcada, fiz o registo e ao fim de 20 minutos a médica chamou-me. Médica simpática(dra. Teresa Magalhães), assim como as pessoas que me atenderam na recepção. No raio-X é que foi um bocado demorado e tem poucos lugares para as pessoas se sentarem. A técnica de radiologia foi simpática, mas estava sozinha. Acho que deveria ter um/uma auxiliar com ela. Além do trabalho dela, ainda tem de vir chamar as pessoas e encaminhar para o vestiário.

(Translated by Google) Consultation scheduled for 18h, was attended by 20h. Sad service generally take 20mins to checkin's, doctor attended dispatch because it was late ... anyway. (Original) Consulta marcada para as 18h, fui atendido perto das 20h. Triste atendimento em geral, checkin's a demorar 20mins, médico atendeu a despachar pois já era tarde...enfim.

(Translated by Google) Not even a star deserves it. Lousy, lousy, lousy ... There are no schedules and the doctor still provokes, passes as if she were taking a walk, drinks water, makes personal calls, enters and leaves the office in slow motion ... Literally enjoys with whoever is waiting ... Lack of respect. It has no other name. (Original) Nem uma estrela merece. Péssimo, péssimo, péssimo... Não se cumpre horários e a médica ainda provoca, passa como se estivesse a dar um passeio, bebe água, faz chamadas pessoais, entra e sai do gabinete em câmara lenta... Literalmente goza com quem está à espera... Falta de respeito. Não tem outro nome.

(Translated by Google) Bad Appointment scheduled for 11:15. I took my password at 10:59 and it was 11:12 am still unable to check in. Afterwards, the screening lady asks who I was and when she finds out, says that she had already called me and suggests that I was late. When confronted that I had not checked in despite my password being 10:59, she explains that her colleagues are busy. I finally check in, ask me to wait a little. 11:50 had not yet been called, I went to confirm the reception and explain to me that I still have 3 people ahead. Bunch of incompetents, couldn't they at least warn that the doctor is late, at the time of check in? zero initiative. (Original) Mau Consulta marcada para as 11:15. Tirei senha as 10:59 e eram 11:12 ainda não tinha conseguido fazer o check in. Posteriormente, a senhora da triagem pergunta quem eu era e ao saber, diz que já me tinha chamado e dá a entender que eu estava atrasado. Quando confrontada que não tinha feito o check in apesar da minha senha ser das 10:59, explica que as colegas estão ocupadas. Faço finalmente o check in, pedem me para aguardar um pouco. 11:50 ainda não tinha sido chamado, fui confirmar a recepção e explicam me que ainda tenho 3 pessoas à frente. Cambada de incompetentes, não podiam pelo menos avisar que o médico está atrasado, no momento do check in? Iniciativa zero.

(Translated by Google) For those who do not know the place and use Google Maps this does not indicate the entrance of the hospital but the underground park only for residents which ends up causing a huge waste of time because for those who have to travel at peak hours is completely unbearable . In the part that belongs to the hospital, the service is great and the place looks very good. Nevertheless for a work accident consultation the wait turned out to be huge, and wasting more than an hour in a car just to do 25km and another sitting on an uncomfortable seat to be serviced is tiring for those who had an accident. The insurance doctor was arrogant and always think that the victim wants to be down forever because despite saying that I still have back pain and have a visibly bent body the same says that is no reason not to be able to work. When you need to carry a load of 40/50/60 kilos do not worry that I will call Mr. Doctor! It is practically required to take an exam because otherwise they get rid of us at the first opportunity. Rest that while I'm worse than I was before the accident, don't get rid of me ? (Original) Para quem não conhece o local e usa o Google Maps este não indica a entrada do hospital mas sim o parque subterrâneo apenas para moradores o que acaba por causar uma enorme perda de tempo pois para quem tem que se deslocar em horas de ponta é completamente insuportável. Já na parte que compete ao hospital, o atendimento é ótimo e o local tem muito bom aspeto. Apesar de tudo para uma consulta de acidente de trabalho a espera acabou por ser enorme, e perder mais de uma hora dentro de um carro só para fazer 25km e outra sentado num banco pouco confortável para ser atendido é cansativo para quem teve um acidente. O médico do seguro foi arrogante e acham sempre que o sinistrado quer ficar de baixa eternamente pois apesar de dizer que ainda sinto dores nas costas e ter o corpo visivelmente torto o mesmo diz que não é razão para não poder trabalhar. Quando for preciso carregar uma carga de 40/50/60 kilos não se preocupe que vou chamar o Sr. Doutor! É preciso praticamente exigir para fazer um exame pois caso contrário estes livram-se de nós à primeira oportunidade. Descansem que enquanto estiver pior do que estava antes do acidente não se livram de mim ?

(Translated by Google) Many people in Lisbon do n’t speak English. We found this hospital online, called the British Hospital. We thought there would be many British doctors, thinking that we would n’t worry about language problems. In the end, there are no British doctors! ? ? Fortunately, they set up a small office and two of them are translators. The service is very good! My husband has seen eye diseases a few times here. Doctor Susan is very humorous and nice and English is very good. Unfortunately, this hospital is called a British hospital, but there is no medical record in English, it is Portuguese, which is very unprofessional! Every time I have to urge them to write English medical records, it will take a few weeks or more than a month to get it. Don't think about it if you don't urge it! One more thing to say is that it is too expensive to die! ! It ’s more expensive than Dubai, the UK. I ca n’t believe such a poor country! ! ?? (Original) 在里斯本很多人不会英文，我们是在网上找到这家医院的，叫英国医院，我们还以为会有很多英国医生，想着不会担心语言问题了，结果一个英国医生都没有！？? 还好他们设了一个小办公室有两人是做翻译的，服务挺好的！我先生在这看过几次眼疾，医生苏珊很幽默很nice 而且英文很好?可惜这医院叫英国医院，可是没有英文的病历，是葡语的，这很不专业！每次要催着她们写英文病历，要等几个星期或一个多月才能拿到，你不催的话就别想了！还有一点要说的是，贵得要死！！比迪拜英国都要贵，这么贫穷的国家，真不敢相信！！??

(Translated by Google) A lot of lack of professionalism due to the tranquility Dr., .... to the point we reached, being dispatched and leaving without knowing what I have ... finally Drs. From the insurer. (Original) Muita falta de profissionalismo pela dr.da tranquilidade, ....ao ponto a que chegamos,ser despachada e ainda por cima sair sem saber o que tenho ...enfim drs. Da seguradora.

(Translated by Google) A family member of mine went to have a prostate surgery last week came in by his foot, when they call me that the family member was going to be discharged this Wednesday I arrive at the Indian reception who came to pick up the family member, two nurses say they will take the family member where, I answered in my car answers nurses impossible he can't get up, only by ambulance they will deliver the patient full of fever without speech without walking, and now I had to take him to São José hospital he was hospitalized with an infection summing up and a shame for this group hospital. but I will deliver the case to the lawyer. (Original) Um familiar meu foi fazer uma cirurgia a próstata a semana passada entrou pelo seu pé ,quando me ligam que ojo familiar ia ter alta está quarta feira chego a recepção Índico que vinha buscar o familiar ,chega duas enfermeiras dizem vai levar o familiar em que ,eu respondi no meu carro responde enfermeiras impossível ele não se consegue levantar ,só de ambulância entregarão o doente cheio de febre sem fala sem andar ,e agora desenrasque tive que o levar hospital São José ficou internado com uma infeção resumindo e uma vergonha para essa grupo hospitalar .mas vou entregar caso ao advogado .

(Translated by Google) Very bad service. From the lousy telephone service where we never get to talk to the people we need, even the arrogance of those who are serving the public. I'm just super sad to have been the hospital chosen by insurance to follow me. I do not recommend, I am 1 full day to solve 1 problem that just enter my process to give authorization to do 1 exam outside the hospital, and nobody can do anything. Simply incompetent. (Original) Serviço muito mau. Desde o serviço telefónico péssimo onde nunca conseguimos falar com as pessoas que necessitamos, até a arrogância de quem está a atender ao público. Simplesmente estou super triste de ter sido este o hospital escolhido pelo seguro para me seguir. Não recomendo, estou a 1 dia inteiro a resolver 1 problema que basta entrarem no meu processo para dar autorização para fazer 1 exame fora do hospital, e ninguém consegue fazer nada. Simplesmente incompetentes.

(Translated by Google) Spooky Service of poor quality It can be worse than the Hospital of Light. From the collaborators who affirm that the users have to wait, because these tb waited nine months to be born ???? Even the Doctors where they see clearly that they do their work in effort and without any animosity, professionalism or interest. I do not remember anything so bad in Portugal. (Original) Assustador Atendimento de pessima qualidade Consegue ser pior do que o Hospital da Luz. Desde os colaboradores que afirmam que os utentes tem de esperar, pois estes tb esperaram nove meses para nascer ???? Até aos Medicos onde se vê com clareza que fazem o seu trabalho em esforço e sem qualquer animo, profissionalismo ou interesse. Nao me recordo de nada tão mau em Portugal

(Translated by Google) I went to do exams yesterday and was disappointed. Anyone who has known British Hospital and is faced with the current reality is a bucket of cold water. TOTAL DISILLUSION I give 1 star because I can not give less. (Original) Fui ontem fazer exames e fiquei decepcionado. Quem conheceu o British Hospital e se depara com a realidade actual é um balde de água fria. DESILUSÃO TOTAL Dou 1 estrela porque não posso dar menos.

Great hospital

(Translated by Google) I had myobromine (Original) tenhosidobematendidaportodopessoal

(Translated by Google) Service of management of agenda of consultations lousy. I was scheduled an appointment at 8:00 p.m. It's 9:30 and I'm still waiting. So far, no satisfaction or apology from the hospital services. I confess I had a more positive expectation of this hospital. (Original) Serviço de gestão de agenda de consultas péssimo. Foi-me agendada uma consulta para as 20:00. São 21:30 e continuo à espera. Até ao momento, nenhuma satisfação ou pedido de desculpas por parte dos serviços hospitalares. Confesso que tinha uma expetativa mais positiva deste hospital.

(Translated by Google) Horrible service waiting time and just horrible (Original) Horrivel tempo de espera atendimento e simplesmente horrivel

(Translated by Google) Nothing to point out that is not sympathy and efficiency of all employees. Punctuality in the service, good facilities, speed in the appointment of consultations, attentive doctors ,. Well served by public transport. (Original) Nada a apontar que não seja simpatia e eficiência de todos os colaboradores. Pontualidade no atendimento, boas instalações , rapidez na marcação de consultas, médicos atenciosos,. Bem servido de transportes publicos.

(Translated by Google) I thought I'd make an appointment at the Luz hospital. With so many unfavorable comments, what to do? (Original) Pensei marcar uma consulta no hospital de Luz. Com tantos comentários desfavoráveis , o que fazer?

(Translated by Google) Worse than public service !! HOURS waiting on the phone! Marking requests that are not made ... LACK OF PROFESSIONALISM AND RESPONSIBILITY AT THE HIGHEST LEVEL ... (Original) Pior que serviço publico !! HORAS à espera ao telefone ! Pedidos de marcação que nao sao feitos ... FALTA DE PROFISSIONALISMO E RESPONSABILIDADE AO MAIS ALTO NÍVEL ...

(Translated by Google) Parking very strange directions, could write on the ground was easier to find things (Original) Parque de Estacionamento com indicações muito esquisitas, podiam escrever no chão era mais fácil de encontrar as coisas

(Translated by Google) I like, good service, time-honored. (Original) Gostei, bom atendimento, cumpridores de horários.

(Translated by Google) Good professionals in the field of ophthalmology! (Original) Bons profissionais na área da oftalmologia!

(Translated by Google) Worst service and disinterest for the patient / client I've ever been! Department of Insurance Loyalty (Original) Pior serviço e desinteresse pelo paciente/cliente onde já estive! Departamento da Seguradora Fidelidade

(Translated by Google) Better quality ! (Original) Qualidade superior !

(Translated by Google) As a hospital is five stars I was operated on both meniscos I was treated very well by both the technicians and the auxiliaries but it was also a work accident after it has to do with the insurers not all are the same I'm being treated very well (Original) Como hospital é cinco estrelas fui operada os dois meniscos fui muito bem tratada tanto pelos técnicos como pelo auxiliares mas também foi acidente de trabalho depois tem a ver com as seguradoras nem todas são iguais eu estou sendo muito bem tratada

(Translated by Google) Poor appointment scheduled for 11am I arrived at the place at 10:30 and after 45 minutes late decided to ask the nurse why the delay and she informed me that there were still 3 patients in front of me. I gave up the appointment because I needed to be at work at 13h unfortunate the little case to meet the schedules of appointments. (Original) Péssimo atendimento consulta agendada para as 11h da manhã cheguei ao local as 10:30h e depois de 45 minutos de atraso resolvi perguntar a enfermeira o por que do atraso e ela me informou que ainda tinham 3 pacientes na minha frente. Desisti da consulta pois precisava estar no trabalho às 13h lamentável o pouco caso para cumprir os horários das consultas agendas.

(Translated by Google) Poorly organized administrative services. Waiting hours for exams and analysis, being visible problems of Infrastructures and processes. (Original) Serviços administrativos mal organizados. Horas de espera para exames e análises, sendo visíveis problemas de Infraestruturas e processos.

(Translated by Google) Poor service. From parking to attendance. (Original) Péssimo serviço. Desde o estacionamento ao atendimento.

Reception is awful, they just interacting about their personal life and don’t workload, while you are sitting and wait

Not possible to schedule appointment via phone, only email. Very long waiting time, appointments are always late for 30-60mins or longer, and management does not notify about delays, patients time is not respected at all.

I'm p Patient of Dr. Sonia Lima cardiologist, I recommend her because she is super