My partner and I entered CUF Tejo Emergency Unit at 21h17, it’s now 00h30, I’m a green code, I’ve been seen to, given a script and not assisted for my intense headache. My partner is a yellow code, he is still waiting after 3 hours. He came in with a fever of 40, and it fluctuates. They don’t do anything. They leave you to sit on the worlds most uncomfortable chairs with fever, and aches. NEVER AGAIN will I support this hospital group. We pay high private medical service yet can get better treatment in government. Absolutely unacceptable! Disgusting actually!

(Translated by Google) I think this move from hospitals to one was a terrible mistake. They don't warn us and we go to the closed buildings. Regarding this new hospital, I think it has been a circus caught. The employees' clothes look as if they were taken from a horror movie, then we have to go through the wing of the covid19 to climb the elevators and the boy who is there, poor protective suit, has it. Besides, the employees of the company are impeccable. I'm sorry if they get out of it, I think they are the ones who raise that. I find this cuf unfortunate. Lack of organization in the morning. (Original) Acho que esta mudança dos hospitais para um só foi um erro terrível. Não avisam e vamos aos edifícios fechados. Em relação a este novo hospital penso que têm sido um circo pegado. Roupas dos funcionários parecem se tirados de um filme de terror, depois temos que passar pela ala de covid19 para subir nos elevadores e o rapaz que está lá coitado bem fato de protecção têm. De resto as funcionárias da entra impecável. Tenho pena se elas saírem dela, acho que são elas que levantam aquilo. Acho lamentável isto cuf. Falta de organização de manhã.

(Translated by Google) On October 15th he had an MRI scheduled for 11.50. I attended 30 minutes in advance and either at check-in or before the check-in was not communicated to me or alerted to prepare for the respective resonance. Conclusion, right at the beginning of the exam it was canceled. I had to wait another week to take the exam .... I was not apologized or created an alternative solution that same day despite assuming that there was a failure by the nurse who made the admission. This situation, which represents disregard and lack of professionalism on the part of Cuf Tejo, is unacceptable. (Original) No dia 15 de Outubro tinha uma ressonância magnética marcada para as 11.50 . Compareci com 30 minutos de antecedência e quer no acto de check-in , quer antes da realização do mesmo não me foi comunicado ou alertado para a preparação para a respectiva ressonância. Conclusão , logo no início do exame este foi cancelado . Tive de esperar mais uma semana para efectuar o exame .... Não me foram pedidas desculpas ou criada uma solução alternativa nesse mesmo dia apesar de terem assumido que houve uma falha do enfermeiro que me fez a admissão . Inadmissível esta situação que representa uma desconsideração e falta de profissionalismo por parte da Cuf Tejo .

Having read many of the other reviews I was nervous about my visit to this hospital. There was no need. I was welcomed from the moment that I stepped in to the front door. I was early for the appointment and so the lady at the front door suggested that I might like to wait in the cafeteria downstairs. All this was in English which is my mother tongue and which makes it easier for me in strange situations. When the time came for the appointment I was speedily dealt with at reception on the ground floor. They referred me to the fourth floor reception where I was again welcomed and dealt with by a man who spoke wonderful English. I had a wait of less than five minutes in the waiting room before being called through for my tests which took about an hour. I was impressed with the professionalism of all the people with whom I came in contact. The cleanliness of all areas that I visited was superb. I cannot fault the staff or the surroundings into which I was welcomed.

I was pleasantly surprised after being scared to death when reading the reviews. Everyone spoke English, it’s probably the most modern hospital I have ever seen - even compared with the US or Germany. Technology was the latest and greatest as far as I could tell. Doctor was competent and friendly. In and out in 1 hour at 10pm at night. Good experience

(Translated by Google) It is a shame for a hospital like CUF to transfer a patient from one hospital to another - for the reason of permanently closing CUF Infante Santo, without notifying the family. Unfortunate!! (Original) Vergonha um hospital como a CUF transferir um paciente de um Hospital para o outro - por motivo de fechar de forma permanente a CUF Infante Santo, sem avisar a familia. Lamentável!!

(Translated by Google) Total confusion in that hospital. As soon as this building opened it was the biggest blunder of all. Employees come in impeccable, only the clothes are extremely ugly. Those who do not wear these clothes, which I think are the managers, are super obnoxious. I think management and organization are horrible. (Original) Confusão total nesse hospital. Assim que este edifício abriu foi a maior asneira de todas. Funcionárias a entra impecável, só que as roupas são extremamente feias. Quem Não anda com essa roupa, que me parece ser os gestores são super antipáticos. Acho horrível a gestão e organização.

Waiting for a while.. Good waiting rooms, almost 2 hours my situation was urgent and still I couldn’t see the doctor.

This place is a total mess. I’ve visited several times during August and September after an accident and every time I had to wait about an hour. Last time there were so many people waiting that there was not even place to sit in the waiting room. Besides the wait, twice I came to appointments that had to be rescheduled a few days later, due to administrative errors. Of course they had no problem charging for the visits when I just came to waste my time. One of the doctors initially refused to provide the medical report for my insurance. I actually had to beg and apologize for the inconvenience of daring to demand her to do her job. Better just go to the public hospital and avoid giving your money to a company that has no respect for their customers.

(Translated by Google) Situations in which the patient has to take a companion, the service is terrible. You have to wait on the street, in the cold and rain! Even if we complain coldly and ask for help, it is refused and they send us out into the street. I've never seen anything like it! (Original) Situações em que o doente tem que levar um acompanhante,o atendimento é péssimo. Tem que esperar na rua ,ao frio e à chuva! Mesmo que nos queixemos com frio e peçamos ajuda,é recusado e mandam sair para a rua. Nunca vi algo assim!

(Translated by Google) My experience at that hospital was horrible. I went to take an exam to Covid19 who, thank God, was negative. They bring people with covid19 together with those with symptoms. I think it's sad. The clothes are horrible. It's sad. (Original) Foi horrível a minha experiência nesse hospital. Eu fui fazer um exame a covid19 que graças a Deus deu negativo. Eles juntam as pessoas com covid19 com a com sintomas. Acho triste. As roupas são horríveis. É triste.

(Translated by Google) Horrible to pass a relative of mine from side to side without warning. Horrible uniform. But the entrance staff is impeccable. (Original) Horrível passarem um familiar meu de ou lado para o outro sem avisar. Fardamento horrível. Mas as funcionárias das entradas são impecáveis.

Not sure why the reviews here are so bad. Visited the pediatrics department today to get my son (3yo) checked and had a great experience. Super fast service, extremely attentive nurses and doctor. And plus, very affordable given that this is a private hospital. Totally deserves 5 stars! Don’t hesitate to go here due to previous bad reviews (i almost did). It really is quite good!

(Translated by Google) I will start by praising the sympathy, humanity and affection that nurses and health professionals had towards my husband, being he at risk for having diabetes and hypertension, in an operation at 7:00 pm although he was in an outpatient clinic under general anesthesia, which requires more care. So far everything has 5 stars, doctor, nurses, all health professionals. However, I have to mention that in terms of support services for family members and even the patient himself, he fell far short of what would be expected from a new hospital. In addition to not being able to follow him (COVID's fault) they gave me a phone number to have information on how the operation went, which line closed at 8pm. There is no more contact. We stayed in the dark, without news. It was the husband who called to ask to pick him up. The elevators were not working which meant that he had to come up the stairs almost without being able to walk and without any accompaniment, were it not for a nurse who also came up the stairs and helped him and as if that were not enough, he had to wait on the street outside the door , that I arrived. Unbelievable and I have no words to describe how a new hospital is being run. Shameful. (Original) Vou começar por elogiar a simpatia , humanidade e carinho que os enfermeiros e profissionais de saúde tiveram para com o meu marido, sendo ele, doente de risco por ter diabetes e hipertensão, numa operação às 19h embora tenha sido em ambulatório foi com anestesia geral, o que requer mais cuidados. Até aqui tudo 5 estrelas, médico, enfermeiros, todos os profissionais de saúde. No entanto tenho que referir que em questão de serviços de apoio aos familiares e até ao próprio doente ficou muito aquém do que seria expectável de um hospital novo. Além de eu não o poder acompanhar (culpa do COVID) deram-me um número de telefone para ter informações sobre como correu a operação, linha essa, que encerrou ao público as 20h. Não existe mais contacto nenhum. Ficamos no escuro, sem notícias. Foi o marido que telefonou a pedir para ir buscá-lo. Os elevadores não estavam a funcionar o que fez com que tivesse de vir pelas escadas quase sem poder andar e sem qualquer acompanhamento, não fosse um enfermeiro que também veio pelas escadas e o ajudou e como se não bastasse, teve de esperar na rua à porta, que eu chegasse. Inacreditável e não tenho mais palavras para descrever como um hospital novo está a ser gerido. Vergonhoso.

(Translated by Google) Car park with poor signaling. Mainly to leave the signs are small and barely visible. At the park entrance, it is not possible to pass 2 vehicles in 2 directions simultaneously. (Original) Parque de estacionamento com sinalização fraca. Principalmente para sair os sinais são pequenos e poucos visíveis. Na entrada do parque não é possível passar 2 viaturas nos 2 sentidos em simultâneo.

I agree with the five-star reviews! Although not all of the staff speak English at the receptionists, there is always someone who speaks English. Their system is very sophisticated. If you don't understand their system or wait a long time, simply ask them! They kindly help you. My first ER visit on Sunday was 42€ without any insurance deduction, and the medication for 20 days was 4.99€. It took less than one hour from the check-in to the payment. They are a private hospital. I will come back here if I need to see a doctor. No complaints at all.

Went to emergency, a little nervous due to the reviews. If you're like us and don't know where to go if you're foreign, this was definitely the right choice. They spoke English and got us through in a timely manner. Since it is a privately owned hospital it will cost to see a doctor (~100 minimum) but the experience was efficient and we recieved the treatment we needed.

I came with problems in the lungs. I had a fever for a few days before. After wheezing, cough, shortness of breath, sore throat. The doctor Cepeda Ribeiro asked me not to take off the mask, listened to my breathing and prescribed XRay. the next day I took the test, but the test results were given to me only after 5 days!! although my problem was acute. 5 days is a lot. but they promised to send me pictures to my mail -they never send it to me, because at the reception my email was indicated incorrectly, with errors. well, I came on the appointed day - the doctor said that my lungs in the picture are okay. and asked if something was bothering me now. I said, that I have a pain in the throat. he did not check it, he began to print the name of the medicine that I needed - PARACETAMOL! Are you seriously? ???? I am not a doctor, but even I understand that this is not what is needed for my problem. he also did not examine me. and said: for now, I can’t help you with anything else. I went to the reception, told my situation and asked: why should I pay 38€?? I was not checked and prescribed idiotic treatment. refer me to a normal doctor. but they said they couldn't help. that this doctor is a lung specialist. and with problems in a throat - it is necessary to go to other doctor. ok, why is he prescribing this treatment then? Why doesn't he refer me to another specialist? I'm shocked!!!

Very unprofessional, deceitful and fraudulent private hospital, I went there for an emergency that required X-Rays - repeatedly asked the price for this and then received an invoice for double the amount I was told at the time. This was the second time they lied to me about their pricing - they previously tripled the price they told me a surgery would cost and told me literally before I was about to enter surgery, leaving me little choice but to accept. I also heard from a Portuguese friend who works in their accounting department that they deliberately over charge foreigners. Do not be trust however desperate you are for treatment. Crooks

Good care, but incredibly disorganized hospital. I've experienced everything from doctors being over 1 hour late, appointments being rescheduled without warning, exams being lost, appointment requests never being returned, and prescriptions not being renewed. I already brace myself that any time I need to do something at CUF I'll have to be calling them a bunch of times to get things resolved. If this hospital got its act together and was more organized, it would be 5 stars.

(Translated by Google) Good night! On November 30th I had a surgery at Cuf Tejo and I would like to thank 4 nurses in particular for so much sweetness, affection, love for the profession and humanity towards the patients. They are 4 exemplary professionals and deserve this praise because they are the best of the best. Luis Luz, Inês Garcia, Joana Lopes and Luísa Tired. Thank you for caring for me and keep it up. There are few health professionals who do their work with so much love and pride. (Original) Boa noite!Dia 30/11 fiz uma cirurgia na Cuf Tejo e gostaria de agradecer a 4 enfermeiros em particular por tanta doçura, carinho, amor à profissão e humanidade para com os pacientes. São 4 profissionais exemplares e merecem esse elogio pois são os melhores dos melhores. Luis Luz, Inês Garcia ,Joana Lopes e Luísa Cansado.Obrigada pelo carinho para comigo e continuem assim..São poucos os profissionais da saúde que fazem com tanto amor e brio o seu trabalho.

(Translated by Google) The entrance to the Hospital Cuf Tejo is through Av. 24 de Julho, on the right side after Praça de Táxis, the park is € 0.50 every 15 minutes, it is managed by the Emparque company, that's why the Saúde Cuf Card Blue for free parking, it is no longer valid, otherwise the Hospital is quite good, just a small detail at the reception, the figures should be colored Blue to stand out from the white of the ceiling. My thanks to the Cuf team of health professionals, namely to Dr. Noronha Andrade de Ortopedia, Dr. José Cepeda Ribeiro of Pulmonology, Dr. Ruben Baptista Ramos de Cardiologia, Dr. José Pita Negrão de Oftalmologia, Dr. Goreti Catorze da Dermatology, Dr. Maria Rosário Mota Carmo of general medicine, Dr. Ana Cristina Miranda of Physiatrics and Professor André Girão of Physiotherapy, thank you all and Merry Christmas and a Happy New Year with health and joy, thank you very much for all. (Original) A entrada para o Hospital Cuf Tejo faz-se pela Av. 24 de Julho, do lado direito a seguir da Praça de Táxis, o parque é 0,50 € cada 15 minutos, é gerido pela empresa Emparque, por isso o Cartão Saúde Cuf Azul para o estacionamento gratuito, deixou de ser válido, do resto o Hospital é bastante bom, só um pequeno pormenor na recepção os algarismos deviam ser de cor Azul para sobressair do branco do teto. Os meus agradecimentos a equipa de profissionais de saúde da Cuf nomeadamente ao Dr. Noronha Andrade de Ortopedia, Dr. José Cepeda Ribeiro da Pneumologia, Dr. Ruben Baptista Ramos de Cardiologia, Dr. José Pita Negrão de Oftalmologia, a Dra. Goreti Catorze da Dermatologia, a Dra. Maria Rosário Mota Carmo de medicina geral, a Dra. Ana Cristina Miranda de Fisiatria e ao Professor André Girão da Fisioterapia, a todos um bem haja e Feliz Natal e um Próspero Ano Novo com saúde e alegria, muito obrigado por tudo.

(Translated by Google) There needs to be an improvement in the attentiveness of the attendants and the punctuality with the exams, mainly MRI, I have already read a complaint, I saw a man complaining that he was going through the second delay and I was also late, almost 1 hour late. (Original) Precisa melhorar na cordialidade dos atendentes e na pontualidade com os exames, principalmente ressonância magnética, já li reclamação, presenciei um senhor a reclamar de que passava pelo segundo atraso e comigo atrasaram também, quase 1 hora de atraso

(Translated by Google) Poor customer service. We have to stay in the rain and cold until we can climb. A little shame. (Original) Péssimo atendimento ao público. Temos que ficar na a chova e frio até poderemos subir. Uma pouca vergonha.

If you don’t speak Portuguese you will have a lot of issues with the hospital. They schedule appointments without asking, when they do call to ask and you don’t speak Portuguese they just hang up the phone and do some random schedulings. When you go to the hospital directly to the administration to figure out what is going on, they don’t even bother to find a person who would be able to talk to you. It’s frustrating. I have a surgery scheduled and I’m afraid they will mess up something else. To learn to speak proper Portuguese for me will take a lot of time. I will even probably leave the country by that time, so for now the services they provide is not suitable for me. I would rather go to my country to do the surgery and will pay money there. I’m sure I’m not the only one. If the hospital wants to target foreigners as well, it has to do something about it.

I waited for 1h40min for an appointment and it got to the point where they wait was ridiculous, I had already had to cancel my next thing, and felt absolutely frustrated for coming all the way for a consultation, waiting so long to then desist as I don’t have more life to lose on this. The only reason I don’t give it 1 star is that the receptionist was nice and helpful and that the check in was easy. I don’t plan on going to CUF for help ever again.

CUF is new and clean, and the doctors are lovely. But so what if it is completely ineffective? There is a massive problem with the ER. The triage system is effective, but that's where it ends. I have been there twice before 10am on both a weekday and weekend and it's clear they don't roster on anymore than one doctor. So the admin staff admit you, take payment of 110EU, triage nurses categorise and then tell you to wait for the doctor to call. The problem is, there is no doctor rostered on and when you query any of this, the staff say they don't know, can't tell you wait times and generally it's not their department. It means you have to wait hours to see a doctor, even if there are very few people also waiting. It's is utterly ridiculous. They are measuring their performance time based on admittance to triage, and ignore the rest. You may as well go to the public hospital, because it is staffed properly and you will likely be seen sooner. It may not be fancy, but it actually runs properly and they don't waste your time. Further, I also had a dr prescribe me a medication to which I was allergic (he knew) and it's only because I asked the nurse what she was administering, that I managed to stop it.

Their digital experience is awesome. I can come into the parking lot and pay with via verde (no papers). While still in the parking lot I can check in, before entering the hospital itself. The machines give you direction on which floor should I wait for my appointment. I can ask for the ticket number to be sent to my phone through an SMS instead of having an actual ticket. Every time I had an appointment, I waited less than 10 minutes to be called. All the exams I did there went straight to their app, which I can access. Payments can be done through card and everything in terms of next steps (invoicing, prescriptions and feature exams) is either given to me through email or through their app.

(Translated by Google) I do not know what to say. They change hospitals and do not warn the customer. Then the exit is the entrance. There are doctors and nurses coming out of the entrance. Then we have to stay on the street in the cold and heavy rain. Very shame. Clothes that are taken from the carnival. Machine that gives change of cent coins. Terrible. We pay to be treated like this. (Original) Não sei o que dizer. Trocam os hospitais e não avisam o cliente. Depois a saída é a entrada. Existem médicos e enfermeiros a saírem pela entrada. Depois temos que ficar na rua ao frio e chuva intensa. Muita vergonha. Roupas que são tiradas do carnaval. Máquina que dão troco de moedas de cêntimos. Péssimo. Pagamos nós para sermos assim tratados.

(Translated by Google) I was admitted to the emergency room on the night of December 23rd to 24th, 2020, where I was seen by Dr. Paula Mexia and after all the necessary exams, I was hospitalized and was followed by Dr. Maria de Fátima Grenho and operated urgently by Dr. Catarina Gameiro. I left on 12/30. To the Doctors who assisted me, to all the Nurses and Assistants, I want to leave my THANK YOU for the 5 * service. What counts at these times are not the excellent facilities, but the affection, attention, kindness, patience and dedication of all the professionals who came across me these days, and contributed to a recovery “filled” with Human heat. (Original) Dei entrada nas urgências na noite de 23 para 24 de dezembro, 2020, onde fui vista pela Dra. Paula Mexia e depois de todos os exames necessários, fiquei internada e fui seguida pela Dra. Maria de Fátima Grenho e operada de urgência pela Dra. Catarina Gameiro. Saí no dia 30/12. Aos Médicos que me assistiram, a todas as Enfermeiras e Auxiliares, quero deixar o meu muito OBRIGADO pelo serviço 5*. O que conta nestes momentos, não são as excelentes instalações, mas o carinho, atenção, amabilidade, paciência e dedicação de todos os profissionais que se cruzaram comigo nestes dias, e contribuíram para uma recuperação “recheada” de calor Humano.

(Translated by Google) I went into this hospital to have spine surgery. As the current procedures say, I went into the hospital alone and went through all the procedures until the surgery alone. I must emphasize the calm and friendliness of all the professionals who followed and followed me. Always attentive to what I needed at all times. I remember the horrible pains I felt when I woke up and I was always accompanied and constantly being medicated. I never lacked support. At a time when patients have to be alone in the hospital, this is the first step for everything to go well. I also emphasize that both in the recovery and in the infirmary, when I asked them to call my husband, they did it right away. It was more difficult for him, as he spent hours calling the hospital to no avail. The central / general number does not work at all for these situations. They should study better a way to be able to attend the relatives of hospitalized people, since the current pandemic situation does not allow companions in the hospital. (Original) Entrei neste hospital para fazer cirurgia à coluna. Como mandam os procedimentos actuais, entrei no hospital sozinha e passei por todos os procedimentos até à cirurgia sozinha. Devo salientar a calma e simpatia de todos os profissionais que me seguiram e acompanharam. Sempre atentos ao que eu precisava em todos os momentos. Lembro-me das dores horríveis que senti quando acordei e estive sempre acompanhada e a ser constantemente medicada. Nunca me faltou apoio. Numa altura em que os doentes têm de estar sozinhos no hospital, esse é o primeiro passo para que tudo corra bem. Saliento também que tanto no recobro como na enfermaria, quando pedi que ligassem para o meu marido, fizeram-no logo. Da parte dele é que foi mais complicado, pois passou horas a ligar para o hospital sem sucesso. O número central/geral não funciona de todo para estas situações. Deveriam estudar melhor uma maneira de poder atender os familiares de pessoas internadas, uma vez que a situação pandémica actual não permite acompanhantes no hospital.

(Translated by Google) Scary experience in permanent care !! poorly protected professionals, mix of covid / non-covid patients, waiting room all in sauce without separating patients ... so much appeal for people to protect themselves and we have situations like this, in a new, private hospital! (Original) Assustadora experiência em atendimento permanente!! profissionais pouco protegidos, mistura de doentes covid/não covid, sala de espera tudo ao molho sem ser feita a separação de doentes...tanto apelo para que as pessoas se protejam e temos situações destas, num hospital novo, privado!

State-of-the-art facilities and nearly brand new equipments, great team (everyone from doctors to nurses and admin), fast, courteous and efficient service (plus everyone speaks excellent English). I rarely leave reviews but this hospital clearly deserves way more than their current average rating.

I woke up in the middle of the night with a kidney stone. I was on my first day of holiday and knew no Portuguese and was worried about going to a foreign hospital. All of the staff was amazing, explaining the process and lucking all knowing how to speak English very well. The nurses, doctors, and technicians were all amazing. We had a great laugh when one technician was asking, “Your Weight?” but it come out “You’re White?” I kept replying yes and she couldn’t understand why I wasn’t replying with numbers. Another technician explained why we were not understanding each other. LOL. It is the only time I actually enjoyed being in an ER. The doctor was get with getting me something quickly to get rid of the pain. Everything was nice and very clean. This place is highly recommend.

It’s a new building. And that’s it! But it is a tragic disaster in organizational and managerial skills. They send you to wait in different room than you should be sitting. Don’t think your private (super expensive!!) insurance will cover anything here. Make sure you double check it before using services. I’ve used twice for minor things and both times it wasn’t covered. Just like with most things in Portugal: Better you don’t have to engage with them. Sad!

Waiting for hours to hear “you need to take a covid test” and was sent home? Which, according to the doctor, was supposed to be free of charge yet I was charged for ridiculous things that weren’t performed, plus the free covid test. Went home sick without diagnosis and recommendations of what I should be doing. Sent an email, nobody got back to me, but, they are very fast at sending invoices! Disgusting service.

The absolute worst hospital experience of my life. Rude, condescending doctors with not one ounce of empathy, especially if you are a foreigner. Also, the ticket system with all the different rooms is an operations embarrassment. Find a other hospital and don’t waste your time here.

Very unprofessional staff, doctors not the best either. Always late and rescheduled surgery 2h before happening! Completely ruining all my plans and commitments at work... They could care less, on top they always say (or pretend to) not speaking English, very messy...

(Translated by Google) Modern ... Functional ... With good professionals always ready to help (Original) Moderno... Funcional... Com bons profissionais sempre prontos a ajudar

We visited ER in 6th December with my wife, we got basic food poisoning treatment, it took around 1000€ for both of us, then I asked for doctor’s report to give it to my insurance company for compensation, I sent an email also had a phone call, still no answer, they are playing dead. I do not recommend going this hospital unless you are about to die and passing near this hospital.

Waiting for 2 hours for a 5-minute visit without getting the expected X-ray, despite having medical insurance, doesn't reflect the quality of care one would hope for. The significant wait time and limited consultation duration for a considerable fee seem disappointing and not aligned with reasonable expectations for healthcare services.

(Translated by Google) Good doctors and friendliness on the part of the staff. (Original) Bons médicos e simpatia por parte dos funcionários.

I am absolutely AMAZED at the service that I received at CUF Tejo! I generally avoid the doctor's office (most of my life) because I've had bad experiences. But I had an issue and needed to see someone. They made a same day appointment, I checked in, within 5 minutes they assigned me to a doctor- Dr. Maria Teresa Guerra- who was lovely, professional, kind, knowledgeable and thorough. She didn't make me feel like I was overreacting, she made the necessary recommendations for testing, and then I walked out- and was able to get the tests done right away. She also helped me make another appointment 2 days later with Dr. Ana Cristina Lourenço. I had the same efficient, experience with check-in, and had no wait to see the doctor. She also was professional, thorough, kind, and very knowledgable. In fact- my experience with Cuf Tejo and these 2 doctors- was the best medical experience I have ever had. I am very grateful for CUF!

this hospital is dysfunctional when it comes to follow up. i have been chasing test results for weeks as they were not uploaded on their, also dysfunctional app. The call center attendants can do nothing but send an "urgent request" which no one but the patient follows up on. This issue happened twice in a row with the same exact helpless call centre attendants.

(Translated by Google) Excellent doctors, very good care by all professionals, even in the middle of a pandemic, I was lucky to be treated very well in this hospital. May they continue to work like this! So you see the difference between public and private ... (Original) Excelentes médicos, muito bom atendimento por parte de todos os profissionais, mesmo em plena pandemia tive a sorte de ser muito bem tratada neste hospital. Que continuem a trabalhar assim! Por isso se vê a diferença entre os públicos e os privados...

Nice parking and organisation of this hospital. But some of administrators just surprised me, when I ask the question, one girl looked at me and turned her head to colleagues and did “strange face” with sound “eh?”, I thought I ask some stupid question but then I realised she just didn’t speak English. (No problem, I could ask another administrator but the reaction was like in teenager school and disrespectful) - in conclusion I received 3 different responses by doctor and 2 different administrators. Then I do not recommend to do mammograms there, I didn’t receive any answers by the doctor for my simple questions (for ~200€)- level is low, I need to go to another doctor who can explain. Woman who did to me 3d mammograms - definitely I understand comments below about very rough relation to the patients. (That’s what I experienced as well). I’ll not come back :(

(Translated by Google) New facilities with the usual hygiene care and the treatment of friendliness and professionalism towards users (Original) Instalações novas com os cuidados habituais de higiene e o tratamento de simpatia e profissionalismo para com os utentes

My husband and I were very weary about coming here to do a procedure, because of the reviews here, but we were blown away by the welcoming friendliness, professionalism and excellent care. Never too old to learn.... each case is one case. Thank you Cuf Tejo for taking such good care of my husband

(Translated by Google) It is the first time that I have come and the circulation, signaling, identification of the zones until the numbers of the service stations are terrible. In an attempt to create a very modern space, they forgot to put the minimum information on the corridors and walls. All of this illuminated by super strong light. The admission and payment machines never work with the citizen card in any cuf unit and in this tradition continues. It needs to be reorganized and be better for customers. (Original) É a primeira vez que venho e a circulação, sinalização, identificação das zonas até os números dos postos de atendimento são péssimos. Na tentativa de fazerem um espaço muito moderno esqueceram de pôr a informação mínima nos corredores e paredes. Tudo isto iluminado por luz super forte. As máquinas de admissão e pagamento nunca funcionam com o cartão de cidadão em qualquer unidade cuf e nesta continua a tradição. Necessita de uma reorganização e de ser melhor para os clientes.

My husband and I have been going to CUF Tejo since they opened the new facility. We are Americans and the care we have received there far exceeds the care we received in California. The staff is helpful, the doctors are extremely knowledgeable and the facility is state-of-the-art. The administration can sometime fall a little short, e.g., billing, the CUF app. etc. but the quality of care more than makes up for it. Also, you will have no trouble finding doctors who speak English. We are very thankful to have such a great facility available to us.

(Translated by Google) I participated in the construction of the hospital ... (Original) Participei na construção do hospital...

A family member just had his coronary bypass surgery. Prof Fragata is wonderful. He is caring, attentive and responsible. He called a couple of times to update me on the outcome of the surgery. Prior to the surgery, we met an excellent reception staff who went out of her way to schedule two urgent MRIs, for an unrelated grave medical condition, the following day when she realised that it must be done prior to the coronary bypass surgery. The nurses in the intensive care and general ward are also attentive and caring. Thank you all for your care.

(Translated by Google) One m... ! You want to deal with anything, try the phone, and stay there endless times, waiting! If you have the patience to listen to the same information recorded over and over again, they may answer. If you're sick, you die online! This is the wonder of private health! (Original) Uma m... ! Queres tratar um qualquer assunto, tentas o telefone, e ficas ali tempos infinitos, à espera! Se tiveres paciência para ouvires a mesma informação gravada ene vezes, talvez te atendam. Se estiveres doente, morres em linha! Isto é a maravilha da saúde no Privado!

I’ve been waiting for almost 3 weeks for an MRI report. I have gone up to the hospital to request it, I have checked MyCUF every day, and I have emailed multiple times. This is ridiculous. I need this report for a surgical procedure! I’ve told them this many times. It’s semi-urgent because I AM in pain but they do not care and take even longer. If this was a true emergency, I’d be dead. I’d hate to have to go to the emergency room there. I don’t know what to do anymore.

As a tourists having an emergency abroad and be at this hospital, it was a very comforting experience 💙 I’m very happy with the service of this hospital, they have all the examinations that we needed there, in the same day blood test, tomography, eye 👁️ photo scans , etc. Very kind Doctors and nurses, two specialist reviewed our case to have a better understanding. Thank you to whole Team to help us ☺️

Despite being illegal there, you can expect a hospital entrance full of parked cars. No room to go through with a stroller, when leaving the cab. Ridiculous. Otherwise, great facilities inside and very informative and kind staff.

Horrible experience with Opthalmology. I was asked to come back two weeks after my original appointment for a check-up. Waited 2 hours late afternoon without ever having an exam. As the doctor was walking out with her coat on, I asked about our appointment. Clearly she'd forgotten me and the receptionist never told her I was waiting. The doctor did have the nerve to ask if she could see me again. (And wait another two hours?)

(Translated by Google) It is a shame to see ambulance staff strolling through the emergency room with their masks on their chins. Anyway, for those who consider themselves a new and cutting edge unit, it leaves much to be desired. (Original) vergonhoso ver os funcionários das ambulancias a passear pela entrada das urgencias, com a mascara nos queixos. Enfim, para quem se considera uma unidade nova e de ponta, deixa muito a desejar.

They performed the surgery well. But was too expensive, they took far too long for a private hospital and they didn't explain costs. I cannot dispute the charges without making an account but I can only make an account by going in person. Not sure if it would be better than a public hospital in most countries

Long waiting time and bad customer service. Online experience works very badly. Some doctors are great, but if do not have a previous recommendation about whom to see, it is better to go elsewhere.

Really great service, 1 night for an operation and I cant complain at all. The nurses were amazing. Of course sometimes they were a little busy. But it's a hospital what do you expect. Can't comment on food, because i was only allowed yoghurt. But everything else was perfect .

Poorest service level i’ve ever meet. Having appointment we waited more than 2 hours to visit doctor (who did nothing in my opinion helpful). Today we had an appointment but still waiting more than hour. And the only thing that they can say is “You’re next. Please wait” Horrible service!

10 people are working at the reception and couldn’t make reservation for Ecografia. I should to call by phone.

Poor service and the doctors don’t seem to care about the patient. I went through 6 different psychiatrists in different CUFs and no one seem to care, they just want to get rid of the patient as soon as possible. No empathy at all. It’s crazy how someone does psychiatry and don’t want to help people that really need it.

It’s the perfect hospital if you don’t mind waiting or if your A&E emergency is not an emergency at all. At A&E the laziness and careless of the service starts on the triage. Blood pressure at 19/10, heart beat at 125, vomited blood, lack of air, chest and stomach pain and the nurse gives a yellow bracelet. This is a trick so they don’t have to Work or rush themselves. The waiting room is empty- and usually is empty- because nobody trusts their service. After almost 1 hour waiting in the waiting room I ask a nurse for help. He says the only thing he can do is take me to the observation room to be closer to him. After almost 30 minutes waiting for a doctor and listening to the service doctors and nurses talking about their breakfast and clothes for the New Year’s Eve I ask when I’m going to be seen. The nurse answered that in that room they can’t see that and that I had to wait outside in the waiting room . When I got there my number had already been called and the doctor was answering two numbers up… The list could go on with the attitude of staff, the nurses that are rude and careless, the doctors that are there clearly just to make money and couldn’t care less about helping you… If you have time to waste and a minor emergency that is not suspected life threatening it’s a nice place to go, if you really need help avoid at all costs. Best thing- f you don’t pay the bill outside ten minutes later it will be on your email. THAT is the only effective thing on their service.

I was lucky to get the best service during all stages, starting from emergency room. Calm & professional, with the moderate waiting time according to my case urgency level. Highly recommended!

Excellent experience in the Oftalmologia dept, Dr. Miguel Rebocho and his team are professional and caring, they made my treatment relaxing and seamless, I highly recommend them. English spoken, well worth the travel from Central Portugal. Thank you!

It was the first and last time I come to CUF. The despicable experience I had simply shames a hospital that claims to be a high-level medical center. The story goes like this: Two weeks ago I called to make an appointment for a breast ultrasound that I am being asked to do as part of the fertility treatments I am undergoing. In the phone call I emphasized that I wish to perform this test only, and the nice clerk approved the request and made an appointment for me the following week. When I arrived at Cuf Tejo, the clerk claimed that I cannot have a breast ultrasound only, and that I must also undergo a mammogram. I emphasized that I had already performed this test in my home country about 11 months ago, my doctor has the results and that I do not intend to go through this painful test again. The clerk did not speak English well so the security man came to talk to me. His breath smelled bad from alcohol and he explained again that this doctor is not willing to perform the ultrasound but only both tests together. I was very upset and asked why they made an appointment for me if this was the policy of that doctor?! I live about an hour and a half from Lisbon, I missed a day of work to get to this hospital specifically to do the test, not to mention the heavy traffic that I had to go through that day and in the end I didn't go in. This doctor wasn't ready to see me even though I had an appointment. Perhaps this doctor gets a lot more money when he performs both tests. It was a waste of an entire day and such a terrible experience. What a disgrace CUF Hospital.

So very impressed by the service we received recently.. my wife diagnosed with malignant tumour by her brain.. super surgeon Dr Catarina Viegas and her team.. hospital efficient, clean, kept us fully informed.. thanks you we are very grateful..

Clean and modern hospital with fantastic facilities and good doctors, but many of the admin staff are poorly trained. The staff at the checkout messed up payments and the complementary consultations with the +CUF plan and wasted my time.

(Translated by Google) Bad customer service either by phone, on the website, in the mycuf application and mainly in false information that is given to patients. Everything gets worse because it's Christmas Eve! And It is not the pompous facilities that provide patients with more attention and better care, as the dehumanization of services and the negligence of many who work there are not in keeping with the good conditions of the building, which alone is worth nothing to treat people and is that's the function of a hospital! (Original) Mau serviço de atendimento seja por telefone, no site, na aplicação mycuf e principalmente em informações falsas que são dadas aos pacientes. Tudo se agrava por que é véspera de Natal! E Não são as pomposas instalações que proporcionam aos pacientes mais atenção e melhores cuidados, pois a desumanização dos serviços e a negligencias de muitos que aí trabalham não se coadunam com as boas condições do edifício, que só por si nada vale para tratar pessoas e é essa a função de um hospital!

The worst service ever in my life! At the front desk they are arrogant, unhelpful and unprofessional!! Never going again to this one!!!

(Translated by Google) An hour waiting for an MRI scan. At the exit, a line of 10 or 12 cars to leave that did not walk. I went to ask and there was a malfunction in the system for lifting the barriers and, be amazed, they had to call Mr. Maintenance who was already at home. Come on, it was only half an hour with confinement. A huge investment and a brutal disorganization ... (Original) Uma hora à espera para uma ressonância magnética. À saída, uma fila de 10 ou 12 carros para sair que não andava. Fui perguntar e foi uma avaria no sistema de levantamento das barreiras e, pasme-se, tiveram de chamar o Sr. da manutenção que já estava em casa. Vá lá que com o confinamento foi só meia hora. Um investimento enorme e uma desorganização brutal...

(Translated by Google) I received an invoice from CUF Tejo in my name for some exams I did not do Later I received 2 SMS to claim payment. The phone is like it doesn't exist. I can't find any email address. I had to fill out a form with all kinds of personal data that CUF has no right to know. I wasted a lot of time, just to say that the recipient had been mistaken. A shame. (Original) Recebi uma factura da CUF Tejo em meu nome de uns exames que não fiz Mais tarde recebi 2 SMS a reclamar o pagamento. O telefone é como se não existisse. Não encontro qualquer endereço de correio electrónico. Tive que preencher um formulário com todo o tipo de dados pessoais que a CUF não tem o direito de conhecer. Perdi muitíssimo tempo, só para dizer que se tinham enganado no destinatário. Uma vergonha.

(Translated by Google) It's a shame that you can't get any information about a patient who entered the hospital at noon to be operated on at 2:30 pm! The SMS that guaranteed they would work, did not work and the telephone service closed at 6 pm. What service is this? (Original) É uma vergonha que não se consiga saber qualquer informação sobre um paciente que entrou no hospital ao meio dia para ser operado às 14h30! Os SMS que garantiram que funcionariam, não funcionaram e o atendimento telefónico encerrou às 18h. Que serviço é este?

(Translated by Google) Modern airy staff very well dressed .. I thought I would need more referrals from employees to the appropriate places but I liked it ... (Original) Moderno arejado pessoal muito bem vestido.. Achei que precisaria de mais encaminhamento da parte dos colaboradores para os devidos locais mas sim gostei ...

(Translated by Google) At CUF Tejo they sold me a Covid screening with a promised result in 48 hours. At 48h, they said that due to delays in the laboratory it would be 72h. At 96h after the test, they promised that the test would be placed as urgent and that they would call me on the same day ... and nothing. At 144h after the test, I am guaranteed to be called after an hour. Nothing!! After 6 days, nobody knows how to say anything about the test, if they lost it or when I will receive it. I have been in isolation for a week, possibly unnecessarily, due to CUF's fault with all the personal and professional implications that result from it. (Original) Na CUF Tejo venderam-me um rastreio Covid com resultado prometido em 48h. Às 48h, disseram que pelos atrasos no laboratório seriam 72h. Às 96h depois do teste, prometeram que o teste ia ser colocado como urgente e que me iam ligar no próprio dia... e nada. Às 144h depois do teste, garantem-me que me ligam passado uma hora. Nada!! Passados 6 dias ninguém me sabe dizer nada do teste, se o perderam ou quando o vou receber. Estou em isolamento há uma semana, possivelmente sem necessidade, por culpa da CUF com todas as implicações pessoais e profissionais que daqui advêm.

(Translated by Google) Bad phone service and endless times, waiting! Forgetting the doctor to sign the exam requests, I gave up ... (Original) Mau serviço de atendimento telefónico e tempos infinitos, à espera! Esquecimento do médico a assinar os pedidos de exame, desisti…

(Translated by Google) Thank you for your friendliness and professionalism. Thank you for saving lives !!!! (Original) Obrigada pela simpatia e profissionalismo. Obrigada por salvarem vidas!!!!

(Translated by Google) Much lack of organization and information in this phase COVID. (Original) Muita falta de organização e informação nesta fase COVID.

(Translated by Google) Do not answer the phone (Original) Não atendem o Telefone

(Translated by Google) Disorganization and little friendliness of staff. Good park for cars. (Original) Desorganização e pouca simpatia do pessoal. Bom parque para os carros .

Nice building but pooy organized. Waiting times are long - apparently equipments were not available

(Translated by Google) 1.30 late on an exam that had already been rescheduled because of 2.30 late on another day. In other words, two trips, many hours of waiting for a private service. Bad, lack of respect for those who wait and pay. (Original) 1.30 de atraso num exame que já tinha sido remarcado por causa de 2.30 de atraso noutro dia. Ou seja, duas deslocações, muitas horas de espera para um serviço privado. Péssimo, falta de respeito por quem espera e paga.

(Translated by Google) Great service (Original) Um ótimo atendimento

Nice new hospital. No problems with access or payment terminals. Pleasant and attentive staff, excellent doctor. Only wish they had made it a littler more comfortable it is a little too visually blend. But it’s not the most important.

The third time (out of three) that I had to wait over 1h. Not acceptable for a private modern hospital.

Not helpful and super unorganized. Best to try elsewhere. It’s a shame that a new hospital is already so poorly managed

They are confused and totally disorganised. The doctor took 1.5 hours to see me. Then my mother had a consultation and they sent us to 2 places just to register. Only this took us 3 hours for 2 10 min consultation. Absurd!

I was sent to the wrong hospital and then was late to the appointment. They had previously mixed up my appointment time and had booked it for the day before I arrived which wasted ten Euros on a taxi fare. After I got to the right place they said everything will be fine but by then the doctor was in a rush barely spending 30 seconds examining me and then sent me for an x ray. After the x ray I had to find my own way back to the reception as there was no direction. Again everything was done in a rush with little sympathy. When I spoke again to the consultant he gave me the shortest of time to inform me about what to do. In fact he was wrong and I had to pay for another consultation, but this time I went to another hospital which was much better. I would expect much more from a private hospital ,this place looks like a train station with passengers waiting for a late train. I would not trust to go again.

Staff little or not at all kind. Bad management of reservations, they gave me an appointment and then they got it wrong. they had to give me the test results on a specified day and then no missing results. For being a private clinic it is completely disorganized never again

Absolutely worts place. 4h wait is terrible

This is a nice hospital with good and thorough doctors. However only very few people speak English at reception, so sometimes you get sent to different places and given confusing information. Appointments are always at least 30 minutes late.

The entire staff - from reception, to doctors and OR staff, to all the nurses who cared for me during my stay- were supportive, communicative, professional, and friendly.

Just want money, no more than that. They told us to pay an amount of money regarding an appointment in the hospital and we already paid it then found a higher invoice to be paid later while we confirmed in the hospital several times that there would be no extra cost.