Alfredo da Costa Maternity Hospital image

Alfredo da Costa Maternity Hospital

Doctor • Maternity hospital

😠 Went there in emergency and attended well for doing rapid actions by nurses and Dr like CTG, blood and urine tests. Most of the concerning people can speak English. Despite the bad reviews of people about this hospital we had have good experience though. Hospital is at good location and inside out i... People often mention hospital, pain, wife, doctor, service, emergency, people, wait, time, give,


Address

R. Viriato 1, 2890-495 Lisboa, Portugal

Website

www.chlc.min-saude.pt

Contact

+351 21 318 4000

Rating on Google Maps

3.60 (300 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (35) pain (17) wife (15) doctor (14) service (13) emergency (12) people (12) wait (11) time (11) give (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 MF. B. 2 years ago on Google • 162 reviews
    Went there in emergency and attended well for doing rapid actions by nurses and Dr like CTG, blood and urine tests. Most of the concerning people can speak English. Despite the bad reviews of people about this hospital we had have good experience though. Hospital is at good location and inside out is very clean. We were also very afraid of this hospital to see very negative reviews but we think it’s good hospital. May be each person have own experience so please don’t think negative and try your luck !! It was my old and first visit there but after 3-4 days we went there in emergency they treated not good. My wife was intense labor pain but they said nothing just wait. Since noon 1pm to night 10 pm they did not care and said ho home. Than I took her to HFF ( Hospital Fernando Fonseca Amadora where my first child was born) as soon as we went there they told its labor pain and baby born in 1 hr. I think Amadora hospital is the best, so strait away go there if you love your self !!!
    18 people found this review helpful 👍

  • 1/5 Alex D. 1 year ago on Google
    Criminal: wilful gross professional misconduct, negligence and deceit, by Dr Ana Teresa Ferreira Pereira Dos at Maternidade Alfredo da Costa (MAC). Situation was in January 2023, my wife was 7 months pregnant, our unborn daughter became seriously ill and my wife's haemoglobin became life threatening. Barreiro Maternity Hospital transferred her to Maternidade Alfredo da Costa (MAC) who then refused all treatment. They twice tried to deceive her, the first time asking her to consent to a blood transfusion that my wife had a fundamental religious objection to by saying the consent form said the opposite. They did not bother looking at her previous hospital notes and refused to speak to me at all, until my wife put me on speaker phone and I pointed out that they would be in gross professional misconduct at criminal level if they did not read those notes. They then said she could bring in the medication she was prescribed by a top hospital in Scotland, then when it came, they took it off her and offered no alternative, even when that medication was life essential. Dr Ana Teresa was arrogant and had zero compassion, delaying treatment by so long that my baby daughter could no longer survive when it was delivered by another hospital (Santa Maria, Lisbon). MAC prevented my wife from exiting the hospital, prevented her accessing her clothes and threatened arrest if she left (there was no mental illness involved, no alcohol and no drugs, so no valid reason to deny the right to leave). They denied her human rights to have access to a chaplain when her life was in imminent danger, a legal right in Portugal. Eventually my wife managed an uncontrolled discharge and the registered chaplain who was waiting outside the ward for 22 hours nonstop - MAC would not let him in - took her straight to Hospital Universitari Santa Maria 2km away where the obstetrics team operated and did absolutely all they could, were honest, caring and professional. Unfortunately our baby died shortly after delivery, as her condition was not survivable due to the delay from MAC - the Santa Maria team really tried, with ten different doctors working on her at once in a perfectly sychronised team. My wife was also in a critical condition, and it is through the care from the obstetrics and haemotology team, that she is alive today - if she had stayed at MAC it is certain that she would have died. I would recommend Hospital Universitari Santa Maria to anyone needing treatment in the Lisbon area and that nobody in their right mind should go to MAC. MAC's actions may have killed my daughter and their actions had a good go at killing my wife. I understand from the chaplain who is also a registered medical nurse, that he has had many previous negative experiences with MAC and when he heard my wife was there, his heart groaned. Events there proved him right. My wife and I are truly thankful for Hospital Universitari Santa Maria: the contrast with MAC could not be more extreme.
    13 people found this review helpful 👍

  • 1/5 Mia s. 1 year ago on Google • 46 reviews
    One of the worse hospitals I have even met All the nurses are rude and my friend Wife been waiting 5 hours to see Dr. uneducated nurses and receptionist ,if administration look after the way they provide service Shem on portal as EU country. They just talk each other on the other side all the peccant are waiting.
    9 people found this review helpful 👍

  • 1/5 Nikesh G. 5 months ago on Google • 6 reviews
    Hi, I am going to let everyone before coming here, ita a hospital for pregnancy help, this is worsts place you will ever find in portugal, if you are not Portuguese try to avoid this one, they treat people like animal if you are not Portuguese or if you dont speak Portuguese, some women are like animal working there, they treat others like animal also, i don’t know why they change for years while the whole world are changing, hope this will help you to know if you are planning to come here, or if your doctor recommend to come here tell him to give another one. In dibetes area there are two three womens, all of them are treating like animal, they going to walk coffe, could not serve 4-5 peoples in a five hours, Nobody is here to see or check this kind of wort’s servise Hope its will help little
    10 people found this review helpful 👍

  • 1/5 emma g. 2 years ago on Google
    don't go there if you need compassion, empathy, support or basic help. And don't try to point this out, the lady will answer you that you're being "moody" while you're just living the worst time of your life. She basically started to concretely help me when I started crying in front of so much judgement, lack of compassion or even just kindness. I went there 5 times, I saw 5 different persons and only one of them showed some respect, had a decent behavior. Thank you to this guy. To the others, if you hate people or life in general you should change your job, you literally made me feel more miserable than I was already feeling when I just needed help
    10 people found this review helpful 👍

  • 1/5 Clara A. 3 years ago on Google
    This country refuses to provide customer service, it provides customer micro-aggressions and the system is constantly against the customer/client/patient. The service at Maternidade Afredo Costa is abysmal (multiple errors in scheduling, long waits, rude and unbothered staff), and the misogyny is unreal. Unfortunately, neither bad service or misogyny are to this place, but they are common to Portugal and definitely rampant at this place in particular. I saw two different - female!!! - doctors in two separate occasions and was received in the worst possible way. Rude tone of voice, cutting me off, speaking to me slowly (as if I were intellectually/linguistically challenged) and utterly unhelpful. Both times, I left without any solutions, and having to resort to the private healthcare system. Not only do I not recommend this place, I encourage you to actively avoid this institution, and report your bad experiences here or on their Livro das Reclamacoes. Its the only way to ensure better service going forward.
    10 people found this review helpful 👍

  • 1/5 Raj D. 4 months ago on Google • 177 reviews
    Stupid hospital I wait all day and night until 12.00 still not call for doctor they don't have doctor shame so not call. Very bad service people are health care in Portugal don't come to any government hospital in Portugal it's call emergency hospital in Portugal 😂😂😂😂😂

  • 1/5 C B. 4 years ago on Google
    Run away, DO NOT GO HERE! I was seen by an old doctor, bold, he was using a track suit that was sliding from his bum. The worst doctor i have ever been seen by, i greeted him he just ignored me, it was like I was not even there, he told me everything was fine, 4 days later i had to had an emergency operation cause my life was at risk, i could have died!!! At the other hospital they couldnt believe that I was misdiagnosed with something so straight forward. Avoid going there!
    8 people found this review helpful 👍

  • 5/5 Maria S. 1 month ago on Google • 66 reviews New
    I guess people who write all the negative reviews to MAC have their reasons, but I received absolutely perfect treatment here. I was referred from a private hospital for an urgent diagnostic procedure, and MAC team was professional, confident, efficient, ethical, respectful, attentive and incredibly kind to me and my husband. I honestly couldn't imagine being treated like that in a state hospital. The doctor here offered to follow my high risk pregnancy from now on, and I agreed without hesitation. In terms of practicalities, the waiting time was actually quite short on all three of my visits. The facilities are OK, the nurses were friendly. The only issue was that they promised to contact us asap when the test results would arrive from the lab (it was really urgent), but they never did. We had to go to the hospital ourselves to get them. I would give them 10 stars if I could, really.
    3 people found this review helpful 👍

  • 1/5 Sanjana M. 2 years ago on Google
    Very rude Behavior. Doesn’t care about any patients. Emergency section is disgusting. They never give priority even if you are in pain. I was 39 weeks and was having bad cramping and it was almost like a labor pain. Instead of taking care of me, they gave me PAINKILLER and send me home. And the whole night I was nauseated and the pain didn’t go away. They should increase their level of priority and care for a patient. Some are also Racist there.
    6 people found this review helpful 👍

  • 1/5 Matthew L. 6 years ago on Google
    Very bad. I went there 6 times. Everytime I had to wait between 8 hour and 4 hours. Not clean. No one speaks English. The building is in a very bad state. Every Portuguese tells you that hospital is the best in Portugal 😓
    6 people found this review helpful 👍

  • 1/5 MAHBUBA HAQUE T. 8 months ago on Google
    I would like to give them minus (-)100 or infinity but there is no option here! In 03-07-2023 I had labor pain & we went hospital as we had appointment at 11:00. Doctor said it’s time for delivery. She transferred me to emergency section. But at 1pm the Doctor from Emergency said you have to wait more… go home & come back at 5pm. We went there again at 5pm with more pain. We informed them, asked them many many times to the information desk, nurses to take my wife inside! But they said wait & wait! Doctor will call🤬 After about more than 5hr of waiting they took her inside & said wait 20-30minutes for delivery! But I waited upto 04-07-2023, 🕓 04:00. Upto afternoon Everything was ok for the Normal delivery! But for hospital negligence, irresponsibility for long time waiting I had more labor pain then didn’t take me inside & later than they did C-Section(cesarian) about at 02:30 😡😡😡😡Due to long time waiting with labor pain baby heart beat got down😡😡😡 & Now my I also suffering badly this situation!!!😭😭😭 I never thought about C-section & no situation had before for C-section! I will not recommend all of this situation! Hope to not happen with anyone!
    6 people found this review helpful 👍

  • 5/5 Lorenza S. 3 months ago on Google • 59 reviews New
    5 star to all the professionals who accompanied me in this journey, especially midwifes and nurses, they were all amazing people giving great advice and support throughout the whole labour and delivery. I also truly appreciated that my birth plan was followed and rediscussed with me in some parts when necessary. Thanks to all these people I could give birth to a healthy baby girl, so grateful to all of you!
    3 people found this review helpful 👍

  • 5/5 edna s. 1 month ago on Google • 3 reviews New
    It was at MAC that I had my baby this month. I don't usually write reviews, but I found myself seeing them before giving birth and many were negative. My experience was positive and therefore deserves to be shared. The facilities could be better, it's a fact, but I always had access to the essentials for my birth and I didn't lack for anything. It's not a luxury, but it serves the purpose. I was accompanied by incredible professionals, some more friendly than others, but no one let me feel bad. Everyone strives to do their best within a hospital that should have more resources and conditions and that, above all, is overloaded. I can only say that although it wasn't a "luxurious stay" it was in this hospital that I had the happiest moment of my life. I would like to thank all the professionals who helped me whenever I needed it.
    5 people found this review helpful 👍

  • 5/5 Lucio F. 6 years ago on Google
    My twins were born here, premature, 14.12.2009. Great treatment. Healthy happy children. We had 2 more, without problems. Great team, great professionals. Thanks to all.
    3 people found this review helpful 👍

  • 1/5 Bhumika bantawa R. 1 year ago on Google
    Worst hospital i have ever been in my life , patient is about die but they want portugese language , no respect for other times value
    3 people found this review helpful 👍

  • 1/5 Craftex T. 2 years ago on Google
    Worst experience ever I had here . They are more resist with immigrant,where others portuguĂŞs people very friendly and welcoming. Hope soon someone gonna fix it
    3 people found this review helpful 👍

  • 3/5 ming w. 4 months ago on Google • 5 reviews
    Most of the doctors are very good and I really appreciate to the doctors and nurses here for taking care of my wife, God bless you!! —————————————————————— But there is one old woman who is terrible, she is not a doctor or a nurse and she sits in the call room. Whenever we were worried about our baby and wanted to call the doctor, she would not call the doctor for us. Instead, she would give us a cold face and be very impatient, and she would tell us every time that she was not a doctor. She would tell us that she is not a doctor and would sigh at us every time. As if she was annoyed that we were disturbing her rest, but I would say if you are afraid of being disturbed, then you should lie at home. Not in such an important position as the hospital call room, in case something does go wrong with one of the babies and because of you delay saving it. His parents won't be as good-natured as we are to you, trust me.
    2 people found this review helpful 👍

  • 1/5 Sinay L. 1 year ago on Google
    This is not for the hospital,,,but for the senior doctor Alvaro cohen..A very unprofessional and very bad mannered doctor as I have seen in my life.I can’t explain here what I have faced in that hospital but was really a bad experience.a small example is I delivered my baby in between the corridors to the bathroom,because until the delivery I was 1 cm dilated.It was very dreadful and hilarious.So please if anyone is going there be careful and if you think embarrassed or negligence please complain..
    2 people found this review helpful 👍

  • 1/5 Kavor N. 1 year ago on Google
    This hospital is bad and staff is very very rudely and irresponsible. They guys are ridiculous, disgusting.if people will go in urgency person will definitely die but they won't answer till that .worst experience ever
    2 people found this review helpful 👍

  • 1/5 Tanya T. 2 years ago on Google
    Horrible personal! Would never suggest any pregnant woman who loves herself to go there!
    2 people found this review helpful 👍

  • 1/5 InĂŞs C. 1 month ago on Google • 6 reviews New
    If I could, I wouldn't even give it a star. I gave birth in this maternity hospital and it was the most painful experience I have ever had in my entire life. From the nurses to the doctors, there was negligence and a lack of empathy for those who were experiencing intense pain and had to spend hours in labor. Traumatizing, I was treated like an animal. I will file a complaint with the Ministry of Health with the respective names.
    1 person found this review helpful 👍

  • 1/5 Mona Z. 3 months ago on Google • 3 reviews New
    I had an urgent gynecologist appointment, received a green bracelet, waited for six hours, got frustrated, and discovered they forgot to call my name when I checked with the staff. In Portugal, using public health insurance means waiting a long time, dealing with a lot of pain, and not getting much help in the end.
    1 person found this review helpful 👍

  • 3/5 Francisco P. 1 month ago on Google • 22 reviews New
    I was not happy with the service. I had requested green eyes, while still in my mother's womb - in fact, it is also her eye color - and, in the end, I came with brown eyes. Despite this miscommunication, I was born healthy.

  • 4/5 Joel “Joel” E. 1 year ago on Google
    We needed to go to this place because my wife wasn’t feeling too well. Yes… it might not be the prettiest place, especially not the ER waiting room. However, the staff was friendly and helpful and the equipment on European good standard. Waiting times can be a few hours however, if you are not a too serious emergency.
    1 person found this review helpful 👍

  • 5/5 Knal K. 3 weeks ago on Google • 7 reviews New
    Excellent reception service for scheduled appointments.

  • 1/5 Ruben 3 weeks ago on Google • 6 reviews New
    I wanted to write here that the nurse SARA from Maternidade Alfredo da Costa is super disrespectful and arrogant, she treats people very badly, my mother had a horrible experience with her! When you go there, avoid Nurse Sara.

  • 1/5 Dhanur D. 3 weeks ago on Google • 4 reviews New
    Very bad health system of Portugal Such a shameless Dr and nurses are working 5 to 6 hour waiting at the emergency department if we ask why this much time they say they don't know , who is the responsibility for that , there is no value for human at least give a dog value for human it is not hospital it's a devil's kitchen ... Don't go there really hesitate the hospital treatment and other things

  • 1/5 Allama r. 3 months ago on Google • 3 reviews New
    This is really bad experience for me and my wife.. We came here for emergency but they have waited us Morning 11.30 am to mid-night 1.30am.. Without having food a pregnant women sitting bench whole day for emergency service! Is it really an european country?? Stuff are so careless.. Whenever we ask for serial they just told us wait wait.. After 12 hour they give service for treatment in emergency.... 🤐🤐🤐🤐🤐🤐🤐🤐

  • 3/5 Sarala Yonzon G. 1 month ago on Google • 3 reviews New
    1 star to that Nurse guy who was very rude. I went there emergency because I had pain on my left side I told him I am 39 weeks pregnant and learning Portuguese I cannot speak Portuguese but when he could talk English he was shouting and very rude to me. He didnot even bothered to help a pregnant lady to lift the chair and just walked outside.If he is not happy with his job or doesnot want to help the patients then he should be kicked out. I hope karma comes back to him. Rest other then him another Nurse lady she was very helpful she was talking to me in English when she knew I couldnot speak Portuguese and after that the lady doctor was also very nice n polite.

  • 5/5 Naresh B. 1 year ago on Google
    This hospital is really good .i lived in 9 days at this hospital nurse helps me a lots one of them Anna is really kind and helpful .

  • 3/5 Naba Raj P. 6 years ago on Google
    Few things could be considered to get best service, after 22 hours long delivery pain , we wait for main dinner that provides normally for patients. 1. Hot soup, hot milk or anything energy providing drinks could be quick and relief those nearly come back from death:( . My wife had big cut on side of her ass during baby birth, so she couldn't sit neither painkiller work up to sitting from that side . The food came to room and she has to go on the table and sit on that wooden chair to have that food . 2.Why not we designed those chair as for those types of situations. Anyway it's maternity hospital. After discharge from hospital we didn't got any midwife service in our home neither we ask to visit hospital to check up nor any medication prescribed to heal that big wound faster. We wait 10 days still the pain didn't went down even it was more painful. ( during 10 days we were putting ice bag around, antibacterial cleansing to clean every day and for pain relief paracetamol ), because of nothing improved we went again emergency service to checkups , doctors found that swing make so much pain and they cut off , they give antibiotics and prescribed Betadin medicine as well as i-Broffin to ease pain . 3. Why same short of medicine didn't give before and ask us to visit in week time? Well , still lots of small issues there but they depend on different people. Some doing same things beyond and some worse. Thank you. And hope you taking this as suggestions not offensive.

  • 5/5 Subhan U. 3 weeks ago on Google • 2 reviews New
    Am from Pakistan🇵🇰 .live in Portugal 🇵🇹since 5 years Doctor of this hospital is treating with very Pretty way . Am satisfied with all staf from security to Doctor am very satisfied . Thanks Doctor and all staff . ♥️


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