Veterinary Hospital Restelo image

Veterinary Hospital Restelo

Animal hospital

One of the Top rated Animal hospitals in Lisbon


Address

R. Gregório Lopes 1513 Loja E, 1400-195 Lisboa, Portugal

Website

www.hospitalveterinario.pt

Contact

+351 21 303 2119

Rating on Google Maps

4.50 (2.1K reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: muito (17) care (15) hospital (14) staff (14) friendly (14) professional (10) service (10) para (9) vets (9) Hospital (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Светлана �. 1 year ago on Google
    I made a surgery for my dog here. Every time it’s impossible to make an appointmentand when you finally made it you need to wait more than an hour. Every time different doctors saying different information about the treatment and recovery. We will never come back in this hospital
    5 people found this review helpful 👍

  • 3/5 Björn H. 4 years ago on Google
    Our dog came in for emergency surgery. He hade to stay there to recover for four night. The staff was very friendly and helpfull. But we had different veterinarians at each time. And it seems they were not on the same page. Also the area where the animals where kept over night was small and crowded.
    4 people found this review helpful 👍

  • 1/5 Samia H. 3 years ago on Google
    (Translated by Google) I left my dog ​​to make a scaling (cleaning the teeth). At the end of the procedure, the vet calls me to say that the amygdala was inflamed and that's why he decided to take it out. The funny thing is that it didn't even occur to this veterinarian to call me to ask if I agreed. Simply took it off. Ah! It is obvious that in the end I left there with the bill twice what they had indicated at the beginning. Completely unprofessional conduct. (Original) Deixei meu cão para fazer uma destartarização (limpeza nos dentes). Ao final do procedimento me telefona o veterinário a dizer que a amídala estava inflamada e por isso ele decidiu por tirá-la. O engraçado é que nem sequer passou pela cabeça deste veterinário telefonar-me para perguntar se eu estava de acordo. Simplesmente tirou. Ah! E obvio que no final saí de lá com a conta o dobro do que haviam de indicado de início. Conduta totalmente anti-profissional.
    4 people found this review helpful 👍

  • 1/5 Ju M. 2 years ago on Google
    Serious negligence and complete disrespect, disregard and humiliation. Go elsewhere if you are a caring person
    4 people found this review helpful 👍

  • 1/5 Andy 2 years ago on Google
    Arrived and wasn't made to feel like a customer. They then said I may have to wait in reception whilevthey take my beautiful dog out back to do whatever. Then had to wait 45min before I left. No thanks. Then went to a great local vet. So much better. Don't bother unless life threatening situation.
    4 people found this review helpful 👍

  • 1/5 Nadia C. 4 months ago on Google • 9 reviews
    I took my cat who have just broken his paw, after 2 days waiting for surgery they gave me back my cat completely ill, with diarrhea, vomit, fever and not eating ( when my cat had only a broken paw). They charged me totally 700 euros and they did nothing, they even put a bandage on his paw and they deformed his fingers, they are useless and hopeless, the government shouldn't allow places like these to be opened to public and to take care of pets, when they don't care about them...this is so sad, cause this people is only looking where and how they can take as much money as possible from costumers. Avoid this place, never step in!!! I complained and they didn't reply, then you see you are right and they have nothing to argue.
    3 people found this review helpful 👍

  • 5/5 Richard T. 8 months ago on Google • 187 reviews
    Very polite and professional vets that spoke good English to a non native Portuguese speaker.

  • 5/5 Tania C. 3 months ago on Google • 178 reviews New
    Great animal hospital. The vets are great, as are all the help

  • 5/5 Cristina Câmara S. 2 years ago on Google
    My dog had to be admitted due to a serious and complex medical situation after a week of unsuccessful treatments and exams at our local vet clinic. While he was at the hospital, I always felt supported by the medical team, who showed a lot of care both for me and my dog. They contacted me daily with updates and were very understanding. When we had to go back a couple of days after him being discharged for an emergency revaluation, the vet was fully informed of his case, which helped a lot. My experience in other vet hospitals was that the information wasn't correctly transmitted between the medical staff. Anytime I called or had to go there, the administrative staff were very kind and helpful. It's a bit pricy but from my experience, very worthy.
    2 people found this review helpful 👍

  • 3/5 Rita R. 3 years ago on Google
    (Translated by Google) Very competent and very attentive staff. Unfortunately too expensive .. (Original) Pessoal muito competente e muito atenciosos. Infelizmente demasiado caro..
    1 person found this review helpful 👍

  • 3/5 Miguel C. 3 years ago on Google
    (Translated by Google) Very expensive, bad communication between doctor and owner. They take a long time in the animals' internment without wanting the animals to return to the owner as soon as they can, looking like they want to profit as much as possible. I didn't feel that they were interested in my animal like other vets. (Original) Muito caro, péssima comunicação entre médico e dono. Demoram muito tempo no internamento dos animais sem vontade que os animais voltem para o dono assim que possam, parecendo que querem lucrar o máximo possível. Não senti que se interessassem no meu animal como noutros veterinários.
    1 person found this review helpful 👍

  • 2/5 Melanie I. 3 years ago on Google
    (Translated by Google) Slow and disoriented service (Original) Serviço lento e desorientado
    1 person found this review helpful 👍

  • 2/5 Anna S. 1 year ago on Google
    Booked with them only hour I had free on Saturday. I wanted to sterilise 2 cats mum and her doughter, as they are screaming annoyingly around. I came exact time and had to wait the emergency cat that it’s okey. After that I found out that They have to do blood test to check if they can have this operation, then they couldn’t take it due cat behaviours and I just wasted my time. As well they was just talking about vocation, I new that my cat is 7 month. They did do analysis that I booked, just wasted my time honestly. Sad, but found another clinic as well close by and they seems to be more efficient, hopefully.
    1 person found this review helpful 👍

  • 5/5 Pedro P. 2 years ago on Google
    The best vets around. Very attentive, super careful with our pets, and they make sure you understand everything. Some specialties, like oncology or neurology, you'll only find it here.
    1 person found this review helpful 👍

  • 5/5 Jo K. 2 years ago on Google
    Really helped when needed. 100% recommend.
    1 person found this review helpful 👍

  • 5/5 Matthew L. 5 years ago on Google
    Clean, professional and caring those are 3 words to describe this veterinary hospital. English is widely spoke and understood and they really show to care about your pet.
    1 person found this review helpful 👍

  • 5/5 Isida K. 5 years ago on Google • 54 reviews
    This place is amazing. Great facility and great vets. We have seen two different vets and they were both very dedicated, pet owners themselves, and spoke excellent English. Our puppy is so comfortable here!

  • 5/5 Sylvia G. 3 months ago on Google • 48 reviews New
    very friendly and attentive, thank you very much. We spontaneously came to vaccinate. Waiting time was around 40 minutes, there was an emergency that was logically brought forward. The doctor, Ms. Paula Santos, was so friendly, I'm thrilled.

  • 1/5 Katia R. 3 weeks ago on Google • 35 reviews New
    Lack of respect for patients! I made an appointment, I traveled with a 50 kg dog two hours away, the doctor dr. DIOGO left early and no one told me....

  • 5/5 Paulo F. 1 month ago on Google • 26 reviews New
    It serves very well and they are all very friendly people

  • 5/5 maria s. 3 weeks ago on Google • 14 reviews New
    Dr Diogo Magno an ophthalmology specialist *****

  • 5/5 Sara H. 9 months ago on Google • 12 reviews
    Super friendly staff and my cat was well taken care of. Couldn't ask for anything better.

  • 5/5 Abhishek B. 7 months ago on Google • 9 reviews
    Dr. Ricardo Medeiros at Anicura Restelo delivered exemplary veterinary care. This clinic's handling of complex cases, coupled with a client-centric approach, reflects a commendable commitment to animal welfare. Exceptional medical proficiency and genuine care make them a top-tier choice for pet owners seeking comprehensive and compassionate care. Obrigado Todos 🙏

  • 5/5 Sian L. 1 year ago on Google • 7 reviews
    Our dog swallowed a baited hook at the beach, we were referred to this hospital. Upon arriving they knew we were coming and our dog was taken in immediately without waiting, we were reassured by the vet what was going to happen and the team prepared the estimates for us. In just over two hours our dog had an endoscopy, the hook removed from his stomach and in recovery. We’re so thankful for the vet, this place was clean, friendly, professional and we felt reassured through the whole process. I highly recommend this pet hospital.

  • 5/5 Matthias A. 4 months ago on Google • 7 reviews
    Amazingly caring staff, everything your pet might need, under one roof, they have every specialist there is

  • 5/5 Flávia D. 9 months ago on Google • 7 reviews
    I took my dog here after a terrible experience in another hospital, she was in a really bad shape but she pulled through thanks to their amazing medical team. She spent a few days in the UCI and all the staff was extremely attentive, from doctors, nurses and care workers 👌

  • 5/5 Anna P. 5 months ago on Google • 7 reviews
    Great help getting the microchip of a lost dog read so we could reunite her with her owners!

  • 5/5 Vera G. 1 month ago on Google • 3 reviews New
    Excellent professionals.

  • 5/5 niko f. 3 years ago on Google
    (Translated by Google) Always flawless (Original) Sempre impecável

  • 4/5 Jaime B. 3 years ago on Google
    (Translated by Google) Excellent professionals ... But unfortunately it is not for all scholarships ... (Original) Excelentes profissionais... Mas infelizmente não é para todas as bolsas...

  • 5/5 Distel H. 2 years ago on Google
    They go out of their way to help your precious little animals

  • 5/5 Madalena A. 3 years ago on Google
    (Translated by Google) Incredible veterinary hospital, with an exceptional veterinarian, by Ricardo Medeiros, of care, diagnostic attention and unparalleled clinical detail, thank you very much! (Original) Hospital veterinário incrível, com um veterinário excepcional, de Ricardo Medeiros, de um cuidado, atenção diagnóstico e detalhe clínico inigualável , muito obrigada!

  • 5/5 Ana C. 3 years ago on Google
    (Translated by Google) Service organized in times of covid. I went to do an ultrasound of my cat and everything went well. (Original) Atendimento organizado em tempos de covid. Foi fazer uma ecografia à minha gata e correu tudo bem.

  • 5/5 marcus l. 2 years ago on Google
    Very sincere nurses and doctors..Al around Caring xx

  • 5/5 Helder C. 3 years ago on Google
    (Translated by Google) This Hospital was referred by another Hospital for exams. As I only admit the best for my faithful companion and the other Hospital did not inspire confidence, for many different reasons, I requested the transfer of my patuda to H. V. Restelo. Since then it has been operated on and has been accompanied by a team that has proved to be an excellent team of professionals, especially Dr. Susana Chaves. Unfortunately, it is not the most affordable in terms of prices, but the service and attention have been ***** + * (Original) Este Hospital foi referenciado por outro Hospital, para a realização de exames. Como só admito o melhor para a minha fiel companheira e o outro Hospital não me inspirava confiança, por variadíssimas razões, solicitei a transferência da minha patuda para o H. V. Restelo. Desde então foi operada e tem vindo a ser acompanhada por esta que tem vindo a revelar-se uma excelente equipa de profissinais, em especial a Dra. Susana Chaves. Infelizmente, não é o mais acessível a nível de preços, mas o serviço e a atenção têm sido ***** + *

  • 5/5 Elizabeth B. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente 😀😀😀

  • 5/5 Nathalie S. 2 years ago on Google
    Very nice and clean office and experienced vets in different ranges

  • 5/5 Arvis M. 2 years ago on Google
    My dog had allergies and I took Him to this Clinic Very kind, fast and professional help.

  • 4/5 João S. 2 years ago on Google
    It's the priciest in town, however staff is super friendly and our puppies are treated like royalty.

  • 4/5 Carlos C. 5 years ago on Google
    Good hospital if you need an urgent veterinary. It has always someone to check your pet.

  • 5/5 Rui Brás F. 1 year ago on Google
    Good service and very friendly and professional people

  • 5/5 Maria S. 1 year ago on Google
    Very professional doctors, friendly to humans and animals.

  • 4/5 Thomas G. 5 years ago on Google
    Great vets and service. Don't count on finding a abundance of pet products they are really focused on the hospital part of the deal..

  • 4/5 Sofia C. 8 months ago on Google
    My dog had a surgery to remove her uterus and all went well. It’s a bit overpriced specially the doctors visits or urgencies.

  • 5/5 Peter C. 5 years ago on Google
    The vet hospital is brilliant. If there was a plus after the stars I would give it. They gave our old dog excellent treatment and took great pains to provide us with the most detailed information of the symptoms, causes and prognosis. Brilliant service.

  • 5/5 Pedro S. 4 years ago on Google
    One of the best vets around. Quick and very professional place

  • 5/5 Lurdes N. 3 years ago on Google
    The best!

  • 5/5 Julianne R. 4 years ago on Google
    Amazing team! Very well prepared professionals!

  • 5/5 S. P. 4 years ago on Google
    I can strongly recommend this place. Professional and friendly staff. This comes from a helicopter mother of three furbabies 😁🐾🐾🐾

  • 5/5 Jota M. 3 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 5/5 Ana M. 3 years ago on Google
    (Translated by Google) Very good service. I recommend. In one place, all the necessary tests are done. Attentive to our friends who need help. The price is above average. For anyone who can, it is the first place to consider. (Original) Atendimento muito bom. Recomendo. Num só lugar fazem os exames todos que sejam necessários. Atenciosos com os nossos amigos que precisam de ajuda. O preço é acima da média. Para quem possa, é o primeiro lugar a considerar.

  • 5/5 Miriam M. 3 years ago on Google
    (Translated by Google) Professionals, think of animals above all !! Sympathetic (Original) Profissionais, pensam nos animais acima de tudo!! Simpáticos

  • 5/5 luisa f. 3 years ago on Google
    (Translated by Google) Good hospital, good professionals, very careful with animals. (Original) Bom hospital, bons profissionais, muito cuidado com os animais.

  • 5/5 Ze C. 3 years ago on Google
    (Translated by Google) Well attended, me and my cat !!! (Original) Bem atendida, eu e o meu gato!!!

  • 5/5 Sara S. 3 years ago on Google
    (Translated by Google) I loved it! 5⭐ Super attentive and professional with bigeyes 🐾 (Original) Adorei! 5⭐ Super atenciosos e profissionais com os patudos 🐾

  • 5/5 Carlos P. 3 years ago on Google
    (Translated by Google) 5 stars for the staff. (Original) 5 estrelas sos funcionários.

  • 5/5 Fatima A. 3 years ago on Google
    (Translated by Google) Spotless at all! Excellent professionals, they took good care of my girl! The surgery went well and they were considerate of us. Highly recommend! Thank you Hospital do Restelo. (Original) Impecáveis em tudo! Excelentes profissionais, cuidaram muito bem da minha menina! A cirurgia correu bem e foram atenciosos connosco. Recomendo e muito! Obrigado Hospital do Restelo.

  • 5/5 Jose R. 3 years ago on Google
    (Translated by Google) Busy (Original) Movimentado

  • 4/5 Maria de Fatima C. 3 years ago on Google
    (Translated by Google) Good facilities, very friendly staff, very attentive and professional doctor, with easy parking (Original) Boas instalacoes, funcionarios mt simpáticos, médico mt atento e profissional, com facilidade de parqueamento

  • 5/5 Mario s. 3 years ago on Google
    (Translated by Google) Good service (Original) Bom atendimento

  • 5/5 Carla S. 3 years ago on Google
    (Translated by Google) Yes, I agree, but prices are not within my reach. So much pitty for me (Original) Sim concordo, mas os preços não estão ao meu alcance. Com muita pena minha

  • 5/5 Hugo S. 3 years ago on Google
    (Translated by Google) Organization, care and specialized service. (Original) Organização, atendimento e serviço especializado.

  • 5/5 Gabriela R. 3 years ago on Google
    (Translated by Google) Although we have to wait abroad, because of the times we live in, our patudos are very well attended. Very friendly and available professionals. From the reception to the clinical staff. (Original) Embora se tenha que aguardar no exterior, por causa dos tempos que vivemos, os nossos patudos, são muito bem atendidos. Profissionais muito simpáticos e disponíveis. Desde a recepção ao corpo clínico.

  • 4/5 Armindo S. 3 years ago on Google
    (Translated by Google) Excellent professionals in everything Just to point out high values (Original) Excelentes profissionais em tudo Apenas de salientar valor elevados

  • 4/5 Sofia R. 3 years ago on Google
    (Translated by Google) I had my dog ​​hospitalized 5 days. Nor treated with easy access to exams and treatments. Generally attentive medical staff but I was not very lucky with the doctor who attended my dog ​​.... Lack of empathy and sensitivity with us who, in the face of the serious situation, did not know how to transmit security and openness, making contact difficult. The rest was well treated. (Original) Tive o meu cão internado 5 dias. Nem tratado com fácil acesso a exames e tratamentos. Pessoal médico de uma forma geral atencioso mas não tive muita sorte com a médica que atendeu o meu cão.... Falta de empatia e sensabilidade connosco que perante a grave situação não soube transmitir segurança e abertura sendo difícil o contacto. De resto foi bem tratado.

  • 5/5 José A. 3 years ago on Google
    (Translated by Google) Fantastic team. I let my great friend Nani, who is 13 years old, stay with them, they did the best for her. Always keep in touch with us, we can talk about our animals. I am grateful for everything. It comes better and is recovering. (Original) Equipa fantástica. Deixei ficar com eles a minha grande amiga Nani que vai fazer 13 anos, fizeram o melhor por ela. Mantém sempre o contacto connosco, podemos falar a saber dos nossos animais. Estou grato por tudo. Vem melhor e está a recuperar.

  • 5/5 Clecia 3 years ago on Google
    (Translated by Google) Our puppy was attended by a very friendly and dear doctor Luís. He explained everything very well to us in Portuguese and in English because my girlfriend only speaks English. I recommend! (Original) Nosso filhote foi atendido por um medico muito simpático e querido Luís. Ele nos explicou tudo muito bem em português e em Inglês pois minha namorada só fala inglês. Recomendo!

  • 4/5 MrTobiasish 3 years ago on Google
    (Translated by Google) Very good experience, definitely recommend! Very professional and very empathetic team. The only less positive element is that some veterinarians take the animals to make treatments for the infirmary without the owner's presence, even things as simple as vaccines. (Original) Muito boa experiência, definitivamente recomendo! Equipa muito profissional e muito empáticos. O único elemento menos positivo é que alguns veterinários levam os animais para fazer tratamentos para a enfermaria sem presença do dono, mesmo coisas tão simples como vacinas.

  • 5/5 Rumyana Kamenova N. 3 years ago on Google
    (Translated by Google) Very nice (Original) Muito simpaticos

  • 5/5 Sandra Cristina M. 3 years ago on Google
    (Translated by Google) My dog ​​was very well taken care of and the veterinarian was very careful with her, also taking care to explain the diagnosis and treatment to me. Very friendly and helpful staff! (Original) A minha cadela foi muoto bem atendida e o médico veterinário muito cuidadoso com ela, tendo também a preocupação de me explicar o diagnóstico e tratamento. Funcionárias muito simpáticas e prestáveis!

  • 5/5 Eduardo F. 3 years ago on Google
    (Translated by Google) Excellent Service. Total dedication to our patudos. (Original) Excelente Serviço. Total dedicação aos nossos patudos.

  • 5/5 Luisa R. 3 years ago on Google
    (Translated by Google) Well attended, good professionalism! (Original) Bem atendida, bom profissionalismo!

  • 4/5 Paula S. 3 years ago on Google
    (Translated by Google) Friendly and not at all explorers. (Original) Simpaticos e nada exploradores.

  • 5/5 Ema S. 3 years ago on Google
    (Translated by Google) Excellent service. Absolute trust, great care and competence. (Original) Excelente atendimento. Confiança absoluta, muito carinho e competência.

  • 4/5 José C. 3 years ago on Google
    (Translated by Google) Always available... (Original) Sempre disponível...

  • 5/5 Paulo G. 3 years ago on Google
    (Translated by Google) Speed ​​and friendliness (Original) Rapidez e simpatia

  • 5/5 Catarina C. 3 years ago on Google
    (Translated by Google) Very good, excellent. (Original) Muito bom, excelentes.

  • 5/5 Anabela F. 3 years ago on Google
    (Translated by Google) Spectacular service, I strongly recommend (Original) Espetacular atendimento, recomendo vivamente

  • 5/5 Marie B. 6 months ago on Google • 1 review
    This animal hospital saved my dog’s life. Our usually very healthy 6 year old dog had all of sudden been doing poorly for months but we attributed it our move to Lisbon. One day, she had trouble walking so our vet sent me here. They took one look at her and took her in and spent the next week figuring out what was wrong (a genetic disease) and they slowly nursed her back to health. They called me daily, encouraged visits, and took all my concerns seriously. I can’t say enough great things. Even making an effort to speak English so I always understood what was happening. I will forever be grateful for their work.
    1 person found this review helpful 👍


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