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Thalassa

Medical clinic Medical office Specialized clinic

😠 I would avoid this place. They made my ayes look worse then before, and then gave me a refund but did not correct it and are now avoiding my emails and they even told me not to return to the clinic. This is also the second time I have posted a review because the first one mysteriously disappeared.... People often mention para, clinic, nica, Manuel, doctor, Jorge, recommend, Pierre, botox, procedimento,


Address

R. Julieta Ferrão 12 13° andar, 1600-131 Lisboa, Portugal

Website

www.thalassa-lisboa.com

Contact

+351 21 797 2175

Rating on Google Maps

4.20 (63 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8:30 AM to 7:30 PM
  • Friday: 8:30 AM to 7:30 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 AM to 7:30 PM
  • Tuesday: 8:30 AM to 7:30 PM
  • Wednesday: 8:30 AM to 7:30 PM

Featured Reviews


Frequently mentioned in reviews: para (13) clinic (12) nica (12) Manuel (10) doctor (8) Jorge (8) recommend (8) Pierre (7) botox (6) procedimento (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 john s. 2 years ago on Google • 27 reviews
    I would avoid this place. They made my ayes look worse then before, and then gave me a refund but did not correct it and are now avoiding my emails and they even told me not to return to the clinic. This is also the second time I have posted a review because the first one mysteriously disappeared. I had hyaluronic acid filler under my eyes by Dr Miguel but it made the dark circles worse. I got a refund but they did not correct the problem. I booked another appointment to get the filler disolved but the doctor did not examine me, yet simply told me that it's impossible that my eyes could look worse. Very unprofessional. He also asked me not to come back to the clinic again! In a certain light you can see that my dark circles look worse because there are two patches under my eyes which weren't there before. I told the doctor about these in my second appointment but he quickly said he couldn't see anything while making no effort to examine closely. He did agree to dissolve the filler but since he couldnt see the patches I refered to, the filler wasn't injected at the places where the patches were. I also asked him whether he knew this problem could be because caused by the Tyndall Effect which is when hyaluronic acid gets injected to close to the surface of the skin, but he said he hadn't heard of this which is worrying. I have sent them another email with photos of these patches because they are still there but they haven't replied.
    32 people found this review helpful 👍

  • 1/5 Aparecido Francisco J. 6 years ago on Google
    (Translated by Google) There is no way to come close to even a regular establishment, as it is usual in this clinic for the client to beg for assistance. I observed the bad professional behavior perpetrated at the clinic, when in the use of my justifications I questioned the receptionist for not answering the calls, forcing me to go to the establishment to schedule a botox procedure. After making an appointment in person and being bluntly warned by the receptionist that I should use a message or WhatsApp to make the appointment, I went to the establishment. After showing up at reception on the respective day and waiting for about 40 minutes to be seen by Dr. Manuel Reis Jorge, I was finally called and to my surprise the aforementioned doctor informed me that he could not perform the procedure because he had just used the last bottle of botulinum toxin that was in the clinic. This situation was immediately overcome by my good education and patience, I was invited by the doctor to appear the next day to finally perform the procedure. Arriving at the clinic the next day, a Friday, I again wait around 30-40 minutes to be seen by the 'respectful individual', however before being seen I was already informed that he had a torticollis and that he could not help me service and that in this way would have to be attended by another professional, another in this case. Dr Andreia Elich, who, when I met her, was clearly uncomfortable with the shame that, possibly, she knew she was participating in. That wasn't enough, while I waited for the doctor (Manuel Reis Jorge) to pass by, present his justifications and then say goodbye to the receptionist who returns with a “Happy holidays Doctor”, opportune isn't it? With that I describe this absurd, unreasonable and unacceptable experience, it was the second time I went to the clinic, but under no circumstances will I return, because I don't pay to be mistreated and like anyone who was born in a country considered a pioneer in aesthetic services, I will never get used to it to what is LESS than regular. (Original) Não há como se aproximar de um estabelecimento sequer regular, pois o habitual nesta clínica é que o cliente implore pelo atendimento. Observei o mal comportamento profissional perpetrado na clínica, quando no uso de minhas justificativas questionei a recepcionista por não atender as ligações me obrigando ir até o estabelecimento para marcar um procedimento de botox. Feita a marcação presencial e advertido pela recepcionista rispidamente que eu deveria utilizar mensagem ou WhatsApp para realizar o agendamento, fui até o estabelecimento. Após me apresentar na recepção, no respectivo dia e aguardado por cerca de 40 minutos para ser atendido pelo Dr. Manuel Reis Jorge, finalmente fui chamado e para minha surpresa o mencionado medico me informa que não poderia realizar o procedimento pois acabará de utilizar o último frasco de toxina botulínica que estava na clínica. Situação superada imediatamente pela minha boa educação e paciência, fui convidado pelo médico a comparecer no dia seguinte para enfim realizar o procedimento. Chegando à clínica no dia seguinte, uma sexta-feira, novamente espero por volta de 30-40 minutos para ser atendido pelo ‘respeitoso indivíduo’, no entanto antes de ser atendido já fui avisado que este estava com torcicolo e que não me poderia prestar atendimento e que dessa forma teria que ser atendido por outro profissional, outra no caso. Dra Andreia Elich, a qual quando a conheci, encontrava-se nitidamente desconfortável com a vergonha que, possivelmente, sabia estar participando. Não bastado isso, enquanto aguardei o médico (Manuel Reis Jorge) passa, apresenta as suas justificativas e na sequência se despede da recepcionista que lhe retorna com um “boas férias Doutor”, oportuno não é? Com isso descrevo essa absurda, descabida e inaceitável experiência , foi a segunda vez que fui a clínica, mas em hipótese alguma retornarei, pois eu não pago para ser maltratado e como qualquer pessoa que nasceu num país considerado pioneiro em serviços estéticos jamais vou me acostumar ao que é MENOS que regular.
    28 people found this review helpful 👍

  • 5/5 E R. 3 years ago on Google • 276 reviews
    I am impressed by Dr Morgado who is one of the qvery few professionals in his field that firmly refuse providing a requested treatment like fillers and recommend creams instead. He won my full respect. I wish him many years of successful career!
    3 people found this review helpful 👍

  • 1/5 Luisa Herck G. 4 years ago on Google • 37 reviews
    Unfriendly staff
    7 people found this review helpful 👍

  • 2/5 David R. 1 year ago on Google • 59 reviews
    They are just unprofessional.
    4 people found this review helpful 👍

  • 1/5 Ticiane 1 year ago on Google
    Cheguei em Portugal e precisei encontrar uma clínica para meus cuidados estéticos. Encontrei a Thalassa pela internet. Fiz botox com o Dr Manuel e em 40 dias fiquei como se nada tivesse feito no meu rosto. Sempre sigo todas as recomendações e entendo sobre o procedimento. Entrei em contato com a clínica, e deixaram para mim toda a responsabilidade. Me disseram que meu organismo estava já muito acostumado com a substância e era para eu voltar ao fim do ano e , claro pagar novamente, e fazer com outra substância. Ora, onde está a anamnese, se realmente isto for verdade que por eu fazer duas vezes por ano o botox já não faz efeito para meu organismo. Paguei quase 300 euros por 40 dias. Fico realmente triste pela clínica não ter tido a postura de no mínimo ter um risco compartilhado.
    7 people found this review helpful 👍

  • 1/5 Claudia Barros (A vintage g. 8 months ago on Google • 30 reviews
    I did HIFU and to avoid pain, they applied ice while I did the procedure, now after informing myself with other doctors and the NO result, I came to know that it is absolutely antagonistic and incoherent, as the ice cancels out the effect of the heat produced by HIFU On the same day I wanted to touch up my lips which, for any informed doctor, would see that I had always done the Russian technique, I left the clinic with duckbill lips, which despite wanting to adapt, only reminds me of the beginnings of aesthetic medicine. I had to reverse the process, in two sessions at another clinic. I ended up spending money, badly spent, and I don't recommend it because I believe that updates are not made within the scope of current aesthetics. I do not recommend Claudia Barros
    5 people found this review helpful 👍

  • 1/5 Mariss a. 4 years ago on Google
    (Translated by Google) Doctors who ignore emails and never answer phone calls. On Facebook with several Portuguese errors. How to inspire confidence? (Original) Médicos que ignoram e-mails e nunca atendem telefonemas. No Facebook com vários erros de português. Como inspirar confiança?
    3 people found this review helpful 👍

  • 1/5 Cristiano Rogério V. 2 years ago on Google
    Marquei consulta, mas sequer fui atendido, profissional "espertinha" passou outra cliente em minha frente e alegou estar atrasada com a agenda...2 falhas: falta de respeito com as marcações e falta de gestão de agenda. Eis o bele cartão de visita da clínica.
    3 people found this review helpful 👍

  • 5/5 Cesar Augusto L. 7 months ago on Google • 9 reviews
    Great . All the treatments I do are very well done and with the best products. Excellent Dr.Pierre!
    2 people found this review helpful 👍

  • 5/5 Guiomar L. 4 years ago on Google
    (Translated by Google) Thank you for your professionalism and sympathy Dr. Manuel Jorge and Dr. Andreia Elich! Thank you also for your opinion regarding the treatments, they are very attentive! A place that I recommend to all my friends, acquaintances! (Original) Obrigada pelo vosso profissionalismo e simpatia Dr Manuel Jorge e Dra Andreia Elich! Agradeço também pela vossa opinião em relação aos tratamentos, são muito atenciosos! Um local que recomendo a todos os meus amigos, conhecidos!
    2 people found this review helpful 👍

  • 5/5 Madalena A. 4 years ago on Google
    (Translated by Google) Dr. Pierre and all employees people 5 *. I love and recommend. (Original) Dr. Pierre e todas as pessoas funcionárias 5 *. Adoro e recomendo.
    2 people found this review helpful 👍

  • 5/5 Alexandra C. 5 years ago on Google
    (Translated by Google) Everything great, from the beautiful space, to the service and procedures. 5 stars for Dr. Pierre. (Original) Tudo óptimo, desde o espaço que é lindo, ao atendimento e aos procedimentos. 5 estrelas para o Dr. Pierre.
    1 person found this review helpful 👍

  • 5/5 Rose J. 2 years ago on Google
    (Translated by Google) I've been doing Botox for about 10 years with Dt Manuel Jorge and I always leave there satisfied! Thank you to all Thalassa clinic (Original) Ja faço a uns 10 anos Botox com o Dt Manuel Jorge e sempre saio de lá satisfeita! Obrigado a tds clinica Thalassa
    1 person found this review helpful 👍

  • 5/5 Carol E. 2 months ago on Google • 15 reviews New
    I was seen by a competent and very attentive doctor. thank you for the service provided.

  • 5/5 TV F. 10 months ago on Google • 14 reviews
    Dr. Pierre is the man!! Don't make people artificial, don't put exaggerations, My usual doctor, I've been going to the Thalassa clinic for years, 5 Stars in everything. From the attendants.

  • 5/5 Ana F. 10 months ago on Google • 10 reviews
    Adorooo

  • 5/5 Mamãe F. 1 year ago on Google
    Fiz botox e preenchimento com o Dr Pierre e estou plenamente satisfeita e feliz com o resultado. Melhorou as imperfeições com um resultado natural. Quase não senti dor no procedimento, além de não ser cobrado valores abusivos. Já fui em algumas clínicas e médicos em Lisboa e ele é sem dúvida, o melhor. Recomendo. Nota 10.

  • 5/5 Elimo C. 1 year ago on Google
    Ótima clínica. Profissionais bem capacitados e treinados. Bom ambiente e equipamentos. Inclusive tem área acessível para cadeirantes.

  • 5/5 Maggie C. 1 year ago on Google
    Excelente clínica, médicos, equipa, adoro!

  • 5/5 INÊS F. 2 years ago on Google
    (Translated by Google) Spectacular team and doctors!!! I highly recommend it. (Original) Equipa e médicos espetaculares!!! Recomendo muito.

  • 5/5 Olga de S. 2 years ago on Google
    (Translated by Google) Excellent professionals, from clinical staff to administrative staff. (Original) Excelentes profissionais, desde o corpo clínico ao pessoal administrativo.

  • 4/5 Elaine L. 2 years ago on Google
    (Translated by Google) What is the Botox Procedure in the Mouth? (Original) Qual valor do procedimento de botox na boca

  • 5/5 Majo59 Cruz (. 3 years ago on Google
    (Translated by Google) Wonderful! Customer very satisfied with all understandings. From the reception and the affection and attention of Dr. Jose Manuel and team. Thank you all very much. (Original) Maravilhosa! Cliente muito satisfeita com todos os entendimentos. Desde a recepção e o carinho e atenção do Dr. José Manoel e equipe. Muito agradecida a todos.

  • 1/5 Canalizações S. 4 months ago on Google • 1 review
    Botox that doesn't last a month. Horrible raised eyebrows. I've been back twice now. I am extremely unhappy and disappointed.
    3 people found this review helpful 👍

  • 5/5 Ruth e. 1 year ago on Google • 1 review
    Dr Oksana is so professional and does amazing work. Cannot recommend going here enough! Great clinic.

  • 5/5 Pascal C. 4 months ago on Google • 1 review
    I live in France and we took advantage of our weekend with my sisters to have facial injections. As soon as we arrived we had a very professional and warm welcome, the doctors were attentive and gave us good advice. My sisters and I left delighted with the result and we highly recommend it. Adelaide, Salette, Amélia and Maria


Call +351 21 797 2175 Open on Google Maps

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