Worst service and scheduling. What the point of having a timed appointment if you have to wait in the queue for a ticket first and then wait in the queue with ticket. More than half an hour of extra time from scheduled 11:00am to get to the exam. And no, that's not a COVID related anything UPD: OVER THAN AN HOUR TO GET TO THE EXAM WHEN YOU HAVE THE EXACT TIME APPOINTED! At the end you have to wait in 3 queues: to get ticket, to get to the counter and then again to get to the exam! And they only start moving when you start pushing them. What the heck?! 🤦‍♂️🤬

I would give it zero stars if possible. They promise 24 hours for result , they let me miss my flight . Another lie on their website is appointment takes 5 minutes. Had 9 am appointment in Portimao to wait long queue because they just appear to work from 9:30. Such a scam company ..... The only thing which works is to pay and you receive the invoice a few hours later in your email !

Should get a zero. Called and went twice for a COVID Antibodies test and they are useless. I rang and was told they will do the test, the price and that I don't need a prescription. I went to the lab the first time and they told me I can only do the test between 8-12; they were quite annoyed and rude, despite not really having clients. Second visit I was turned away as they insisted I have a prescription. They were quite rude and unhelpful. I would simply avoid this place.

Booked for pre travel covid test at Estádio do Bonfim, turned up to find others had been waiting 1 hour as no one was there to do the test. Turns out they took a one hour lunch break despite booking appointments during this time, ridiculous.

In this central Lisbon Unilabs clinic, as always in Unilabs clinics, the receptionists are incredibly rude and will do all in their power to complicate every little issue for their patients. They must be chosen on purpose to have no empathy at all, even though their clients are suffering from health issues, if not they would not be there; it is so strange. However, if you manage to overcome these efficient gate keepers with your spirits in tact, as a reward the medical specialists will treat you with an incredible kindness and efficiency.

Good super practical service, good professionals

(Translated by Google) Service level from the 80s/90s, they still live connected to my grandparents' time when, for being healthy, a 3rd world service was forgiven without any consideration for the schedules and personal lives of users. I arrived 30 minutes early to avoid delays in admission as on other occasions, even though the ticket for my admission was called 10 minutes after my exam time, probably taking into account the lack of efficiency or personnel to dispatch the tickets. Upon admission, I was refused to proceed with the exam because I did not have the original prescription, only a digital version duly signed (for at least 5 years that my insurer has accepted digital submission of prescriptions and invoices) on the grounds that the insurer does not accept this form. I made myself available to deliver the document later, which was refused. As a result, after canceling several appointments so as not to compromise the exam, wasting 30 minutes traveling (another 30 minutes back) and almost an hour on the premises, I was unable to take an urgent exam. As a result (Original) Nível de serviço dos anos 80/90, ainda vivem ligados ao tempo dos meus avós em que por ser saúde se perdoava um serviço 3º mundista sem qualquer consideração pelos horários e vida pessoal dos utentes. Cheguei 30 minutos antes para evitar atrasos na admissão como em outra ocasião, ainda assim a senha para a minha admissão foi chamada 10 minutos já depois da hora do meu exame, provavelmente tendo em conta a falta de eficiência ou de pessoal para despachar as senhas. Na admissão foi-me recusado avançar com o exame porque não tinha a prescrição original, apenas uma versão digital devidamente assinada (há pelo menos 5 anos que a minha seguradora aceita submissão digital de prescrições e faturas) sob o argumento que a seguradora não aceita dessa forma. Disponibilizei-me para entregar posteriormente o documento, o que me foi recusado. Resultado, depois de cancelar vários compromissos para não comprometer o exame, perder 30 minutos a deslocar-me (mais 30 minutos de volta) e quase uma hora nas instalações, fiquei sem poder fazer um exame urgente. Como resultado

(Translated by Google) "Curious" that we are in 2021 and doctors/radiologists still think they are superior to other human beings. Thank you for sharing with the team that "Good morning", "Good afternoon", "Would you like to sit down, please", are the basic training of good education because being doctors are no better than their patients, Doctors. If the problem is too many patients, make fewer appointments, if the problem is personal, believe me, we all have lives and problems, Doctors. Note that if you want to have a quality service and be treated and respected, you should go to another laboratory, there is no shortage of options on the market. Compliments. Izaura Fonseca (Original) «Curioso» estarmos em 2021 e os médicos/ radiologistas ainda acharem-se superiores aos demais seres humanos. Agradeço que seja partilhado com a equipa que "Bom dia", "Boa tarde", "Pode sentar-se, por favor", são de formação base da boa educação por serem médicos não são melhores que seus pacientes Senhores Doutores. Se o problema é excesso de pacientes façam menos marcações, se o problema é pessoal, acreditem, todos temos vidas e problemas Senhores Doutores. Fica a nota de que se pretendem ter um atendimento de qualidade e ser bem tratados e respeitados devem dirigir-se a outro laboratório, não faltam opções no mercado. Cumprimentos. Izaura Fonseca

(Translated by Google) I may be wrong, but I didn't notice any difference for the worse from the transition from Cardiotest to Unilabs and, in relation to Unilabs on Av. da Liberdade, where I performed a colonoscopy, I can only say the best. Everything is very professional, clean and careful and the waiting time does not change the main thing, which is the care taken in the exam. (Original) Posso estar enganada mas não notei diferença para pior da passagem da Cardioteste para Unilabs e, em relação à Unilabs da Av. da Liberdade, onde realizei uma colonoscopia só posso dizer o melhor. Tudo muito profissional, limpo e cuidadoso e o tempo de espera não altera o principal que é o cuidado no exame.

Terrible place, huge lines. We waited 1 hour only to be told that they can not perform the test. Highly not recommended.

Extremely professional and friendly staff.

Bad experience. Employees who don't know if they do a certain type of analysis, then call the wrong place... Anyway

Terrible service. No desire to help. Just send you right away to look for somewhere else for help. Not nice service.

more a public hospital in New Delhi than a private clinic. smelly room, times not respected

I went to make an appointment in person as I went outside of opening hours and was not available, I tried via phone for the first time without success, I tried via the website without success, I tried the APP waiting for activation, I tried via phone for a second attempt and it was incredible.

It's a shame, they schedule the exam for 10 in the morning and it's one in the afternoon and I still haven't been seen. Complete disregard for people's time. Unprofessional, they don't respect people's time. 3+ hours waiting for my exam

Punctual and kind service, waited 15 minutes the waiting hall. Everybody spoke English and was smiling. Got my results the next day(blood tests) and after 5hours(échographie). Also the e-version is available the minute the result is done. I highly recommend.

impeccable service! D. Joana

I had made an appointment for a mammography test. All staff were so nice and polite, especially trying to speak in English and guide me. Everything went well and on time. I ideally enjoyed the experience

Worst service and no professional staff. if you don’t have ecografia serviço .how to give some one ecografia test,and some one ask ecografia marcação (Appointment) .your staff answer me we don’t do ecografia, Is like cheating service( sorry for that)

(Translated by Google) I give 1 star to this service because I think it is inadmissible for an elderly woman aged 89 to have exams scheduled and to have to take a normal password to enter the service, since at this age she should have been entitled to a priority password when I tried to find out if my grandmother had right to a priority password I was informed that in this case of scheduled exams there are no priority passwords. I was a little disappointed with this situation. I think you should look into the case and try to improve this situation. (Original) Dou 1 estrela a este serviço pois acho inadmissível uma idosa com 89 ter exames marcados e ter que tirar uma senha normal para dar entrada no serviço,visto que com esta idade devia ter direito a uma senha prioritária quando fui tentar perceber se a minha avó tinha direito a uma senha prioritária fui informada que neste caso de exames marcados não há senhas prioritárias. Fiquei um pouco desiludida com esta situação. Acho que devia analisar o caso e tentar melhorar esta situação.

The service is really slow. I spend whole day to do just one test..

This used to be my place to go for any medical exams… until it was transformed into Unilabs. Not a place I would recommend if you want to be treated like a human being and not as another faceless customer who's just paying for a mediocre service. So much so that I'm sure they won't even care about this comment: "Next!"

Not recommend! Cheaters, awful customer service. Paid for test, did not receive confirmation. Twice called to the support, was told that they did not see my appointment, was asked to write an email to claim my money back. I did it right after a call, it was 24.01.2022. Today is 24.03.2022. And I still did not get my money back! All my last letters were ignored.

If i could give 0 stars i would. This establishment should be forced to close. So many things are bad, the unprofessional staff, the way they treat the clients, and so on… Did a covid test to go on a flight, i paid 100€ for a drive in covid test, the WROST pain i ve ever had doing a covid test and i ve done enough of them. Waited a day or two to get my results, everything seemed normal on the results… The morning of the flight i was refused to enter the plane, because my results were “indecisive”???? Are you kidding me? That’s why i go and do a covid test to know if i’m positive or negative? Why would i waste 100€ to go and get a result like this!! How is this even legal? Never had such a horrible experience like this!! Honestly don’t waste your money & time, go somewhere else with more empathy and professionalism!!

Easier to speak to the President of the Republic than to a human Unilabs attendant. They don't want to pay employees and leave the customer with terrible telephone message service.