Extremely unprofessional place, demanding prepayments without mentioning this over month before appointments, insisting on cash instead of accepting cards. Very dodgy and absolutely can not recommend this place especially for medical issues where you should be able to rely on professionals.

(Translated by Google) SAMS: Centro Clínico de Lisboa, I have been a member of the Sindicato dos Bancários Sul e Ilhas (SNSI) for 65 years, I witnessed the birth and evolution of SAMS, an invaluable project for bank employees and their families. I have witnessed in loco the generalized degradation of services, from the care provided to health professionals [nurses and doctors] who, with very few exceptions, see users as "any object" that can be discarded, with scenes with a rude ethical context that take place in an intolerable way from the PERMANENT ASSISTANCE, through the screening to the subsequent referral of the user made in an impatient, irritable and/or aggressive way. SAMS' CURRENT MANAGEMENT IS RESPONSIBLE FOR THIS UNACCEPTABLE ROBOTIZATION OF SERVICES WHICH GENERATED THIS CHAOTIC DEGRADATION. (Original) SAMS: Centro Clínico de Lisboa, sou sócio do Sindicato dos Bancários Sul e Ilhas (SNSI) há 65 anos, assisti ao nascimento e evolução do SAMS, projecto inestimável para os bancários e seus familiares. Tenho assistido in loco à degradação generalizada dos serviços, desde o atendimento aos profissionais de saúde [enfermeira(o)s e médica(o)s] que, com raríssimas excepções, encaram os utentes como "um qualquer objecto" que pode ser descartado, havendo cenas de contexto ético grosseiro que decorrem de forma intolerável desde o ATENDIMENTO PERMANENTE, passando pela triagem até ao subsequente encaminhamento do utente feito de um modo impaciente, irritadiço e/ou agressivo. CABE À ACTUAL DIRECÇÃO DO SAMS A RESPONSABILIDADE DESTA INACEITÁVEL ROBOTIZAÇÃO DOS SERVIÇOS A QUAL GEROU ESTA DEGRADAÇÃO CAÓTICA.

(Translated by Google) Auxiliary team of nurses and doctors very professional, friendly and concerned. I have been using the Sams clinical center since 2015, unfortunately, often, and through the various specialist services and until now always delighted with the exemplary service of these professionals. I trust my family with these people. The location and space are very appropriate, adequate and modern. (Original) Equipa auxiliar, de enfermeiros e medica muito profissional, simpaticos e preocupados. Tenho vindo a recorrer ao centro clinico do Sams desde 2015 infelizmente com frequência, e atraves dos vários serviços de especialidade e até agora sempre encantado com o exemplar serviço destes profissionais. Confio a minha familia com esta gente. A localização e o espaço são muito apropriados, adequados e modernos.

(Translated by Google) A visit to the SAMS-Clinic translated for me into an experience of a robotic medical service with reified reduction of patients to an algorithmic calibration obedient to a generalized binary protocol in which the human/humanity/individual referents were grossly excluded. Malfunction?! It's worse than that: ""Isn't it amazing? In the information society, nobody thinks. We expected to banish paper, but we actually banished thought" Michael Crichton's phrase applies well to this case series. Scary?! (Original) Uma ida ao SAMS-Clínica traduziu-se para mim numa experiência de um serviço médico robotizado com redução reificada dos pacientes a uma calibragem algoritmizada obediente a um protocolo binário generalizado em que os referentes humano/humanidade/indivíduo foram grosseiramente excluídos. Mau funcionamento?! É pior do que isso: ""Isn’t it amazing? In the information society, nobody thinks. We expected to banish paper, but we actually banished thought" a frase de Michael Crichton aplica-se bem a esta casuística. Assustador?! Claro que sim!

Worst health clinic/service so far. They are asking unnecessary procedures, diagnosis just to get more of your money. I had a small thing to be removed from my palm. Asked both for ecography and a wrist x ray. Yes you did not read wrong, a wrist x ray. Even the ecography and x ray specialist did not understand the logic behind and said this is already smt on the very surface and in the palm. What is the wrist x ray for... And the dental clinic, i cannot even find words to explain. Although I asked several times and was told that I wont pay anything due to agreement with my private health insurance company, they sent to my home address an additional bill of more than 50 euros only for the kit and paste used for a simple tooth cleansing procedure. And these are the materials used normally regardless of if there is covid or not. I went to another dental clinic and paid 10 euros only where sams charged me almost more than 100. When i wanted to complain, the counter downstairs told me there is nothing ican do except writing in a notebook ! Or send a letter..yes hold on tight there, we are in the 20th century and i was told no other means for customer communication. But when i went only 1 floor up, to the counter on the ground floor, the lady informed me that there are people who are only assigned for customer complaints and gave me even some email addresses... another story for a very minor surgery... we called both branches and the central clinic, also sent email not to have a bad surprise for hidden additional costs which can chase after us to our home...and guess what noone knew the prices for the operation which we even provided the specific barcode.... today i came to get my ecography result (no u cannot reach any of ur reports or results online) and it took them more than 40 mn to give a 7 line ecography report. Stay away. Never seen anything worse than this.

doctors are never on time. At least 45 minutes wait every time i have come.

Not trustworthy, put you paying money for the service that they cannot legally provide. I previously called there asking if I can have a medical certificate for driving school there, without the sns number. They said yes, they provide the service. Marked a consultation. Came there 15 minutes before, only entered one hour later. The doctor sent me to do blood analysis, urine analysis, oftalmology consultation and electrocardiogram, and then come back so she can give me my medical certificate. I paid 35 euros for this visit, and was about to pay 200 for the analysis and consultations she prescribed. Then in various driving schools I was told that there is no way I can get a medical certificate without an sns number. So SAMS was just taking advantage of me making me pay more money for the service they cannot provide.

(Translated by Google) Beneficiary 1088234. I called to arrange an influenza vaccine for my wife (beneficiary 1679153) and for me. I was informed that there was only one vacancy for Thursday, 07-10-2019 at 09h30. So it was marked for her. For me it was scheduled for 21-11-2019. When I enter the system in the hall I am accepted and warned to go to the 4th floor. When I was attended I am informed that the vaccine is out of stock. and that no one was informed. My wife because of her illness, Alzheimer's, has to be accompanied. Forcing me and my daughter to waste about 2h 30m to 3h. May this comment serve to improve banking services (Original) Beneficiário 1088234. telefonei para marcar uma vacina contra a gripe para a minha mulher (beneficiária 1679153) e para mim. Fui informado que só havia uma vaga para 5º feira dia 07-10-2019 ás 09h30. Assim ficou marcada para ela. Para mim ficou marcado para o dia 21-11-2019. Quando dou entrada no sistema no hall sou aceite e avisado para me dirigir ao 4º piso. Quando fui atendido sou informado que a vacina está esgotada. e que ninguém foi informado. A minha mulher devido à sua doença, Alzheimer, tem de ser acompanhada. Obrigando-me a mim e à minha filha a uma perca de tempo de cerca de 2h 30 m a 3h. Que este comentário sirva para uma melhoria dos serviços a prestar aos bancário s

(Translated by Google) Person at reception uneducated, not knowing how to ask for a simple user and xenophobic doctor because he cannot imagine how a Brazilian can have an agreement here (Original) Pessoa na recepção sem educação, sem saber pedir uma simples utente e médico xenófobo pois não imagina como um brasileiro pode ter convênio aqui

(Translated by Google) Beware the service of Dermatology. Query 2 minutes, terrible service and services with hidden charges. Medical Escape from Isabel Correia Fonseca she treats the recipient as spam. (Original) Cuidado com o atendimento da Dermatologia. Consultas de 2 minutos, péssimo atendimento e serviços com cobranças ocultas. Fuja da médica Isabel Correia Fonseca ela trata o beneficiário como lixo.

Elevators almost all out of order. Lots of confusion.

(Translated by Google) I have an appointment for 16:00 today and it is 16.45 and I am not informed that the appointment is delayed. It will be very difficult to notify patients of the delay. This is not the first time that this has happened, I think there is a lack of consideration for an associate who has discounted and still discounts a lifetime. I didn't think to be treated this way. It's an outburst. (Original) Tenho consulta marcada para hoje às 16 horas e são 16.45 e não sou informado que a consulta está atrasada. Será muito difícil avisar os doentes do atraso. Já não é a primeira vez que isto acontece é acho uma falta de consideração por um associado que descontou e ainda desconta uma vida inteira. Não pensei ser tratado desta maneira. É um desabafo .

(Translated by Google) Since by phone I didn't solve my problem and by email, nobody answered me, I'll try here. Day 9 I went to the emergency room with my son and asked for a statement from the doctor, but she gives me a statement of assistance to the family. I'm trying to contact you since the 10th to email me the justification and so far say yes but I don't receive anything ... Please! Will I have to go to work again to go in person for a statement at the SAMS clinic reception? (Original) Já que por telefone não resolvi o meu problema e por email, ninguém me respondeu, vou tentar por aqui. Dia 9 fui à consulta de urgências com o meu filho e pedi uma declaração presencial à médica, mas esta dá-me uma declaração de assistência à família. Estou desde o dia 10 a tentar contacta-vos para me enviarem por email a dita justificação e até agora dizem que sim mas não recebo nada... Por favor! Terei que faltar novamente ao trabalho para ir pessoalmente pedir uma declaração presencial à recepção da clínica do SAMS?

(Translated by Google) Less than 5 minutes in consultation with a good professional, over 45 minutes to get to the counter. Unacceptable. To be avoided. (Original) Menos de 5 minutos na consulta com um bom profissional, mais de 45 minutos para chegar ao balcão. Inaceitável. A evitar.

(Translated by Google) Samsung should have created the conditions for the mass attendance it now has. The wait times are shameful. Even to take a simple exam you have to wait an hour! It is a pleasure that beneficiaries are treated in this way! (Original) O sams deveris ter criado condições para o atendimento em massa que agora tem. Os tempos de espera são vergonhosos. Até para levantar um simples exame tem que se esperar uma hora! Ê umavergolha que os beneficiários sejam tratafos desta maneira !

(Translated by Google) Poor phone services. I went to the clinic to try to make an appointment and they said there is no appointment at the clinic that I had to call. I'm trying to call and they never answer me, I spent hours on the phone waiting until I left my number to return the call and they didn't. I am trying to have an appointment without having to go to the public service but I see that this is the same or even worse than the public service. Make it better. I thought I would have better conditions when opting for a private service. (Original) Serviços telefónico PÉSSIMO. Fui a clínica para tentar marcar uma consulta e disseram que não se marca na clínica que eu tinha que ligar. Estou a tentar ligar e nunca me atendem, fiquei horas ao telefone a espera até deixei meu numero para me retornarem a ligação e não retornaram. Estou a tentar ter uma consulta sem ter que ir ao serviço público mas estou vendo que isso está igual ou até pior que o serviço público. Melhorem isso. Achei que ia ter melhores condições ao optar por um serviço privado.

This clinic is appalling. Employees who are unprepared and impatient to deal with the public (90% are elderly), are not able to provide information correctly and are not helpful. Doctors don't care about their patients, they are late and they don't have the basic education to say "good morning" or "good afternoon" in a decent way. They think people go to appointments because they have nothing else to do with their lives. They should at least carry out basic training in good manners and civility for all employees.

I don't comment on sams

Went in Sams late night for the emergency and it was great, I was checked very quickly. The doctor was a very nice man, the nurse who did the triage and the receptionist was also very kind and empathic with my illness.

Best doctors and staff so far but i am trying to get appointments for other doctors but could not get, as I do not speak Portuguese well . They never call back as they promise .any solution?

(Translated by Google) Have you known better days? (Original) Já conheceu melhores dias

(Translated by Google) Telephone assistance simply does not exist. We are calling days, the recordings appear and ... nothing. Unfortunate. (Original) O atendimento telefónico, simplesmente não existe. Estamos dias a ligar, aparecem as gravações e... nada. Lamentável.

(Translated by Google) In terms of parking space it sucks, the park fills up very quickly becoming chaotic. Everything's fine! (Original) Em termos de espaço para estacionamento é péssimo, o parque enche muito rápido tornando-se caótico. De resto tudo bem!

(Translated by Google) Excellent location, competent staff, local paid parking and quite expensive on-street parking. Various medical specialties, prices within the average and several agreements with entities (Original) Excelente localização, staff competente, estacionamento local pago e na rua bastante caro. Diversas especialidades médicas, preços dentro da média e diversos acordos com entidades

(Translated by Google) I'm very sorry but this place, which as many as fought for, is very uncharacteristic, but somebody will one day explain to us for the poor management of our SAMS !!!!! I hope you will have that courage. (Original) Tenho muita pena mas este local, pelo qual tanto como muitos lutaram, está muito descaracterizado, mas alguém um dia nos explicará pela má gestão do nosso SAMS!!!!! Espero que venham a ter essa coragem.

(Translated by Google) Very rude and disrespectful employee. (Original) Funcionária muito mal educada e desrespeitosa.

Não recomendo. Fazia consultas nessa clínica, mas infelizmente alguns medicos e os atendentes são incapazes. Remarcam consultas e nao colocam no sistema, eu apareço na clinica e fico sabendo que nao tenho consulta marcada. Na medicina dentária uma medica foi negligente com o meu caso, me passou um tratamento para aliviar as inflamações, tive alergia ao medicamento e a medica me disse para parar de tomar e que esperasse que a dor passasse. Se a dor era suposta de passar, por que me passou antibiótico? Uma perda de tempo, dinheiro e você ainda corre o risco de ter um péssimo atendimento e nao ter seu problema resolvido.

(Translated by Google) Terrible service! Shame for a private structure! 3rd floor reception staff with serious lack of education and lack of training in the basics of customer service. The 45 minutes of the consultation were wasted waiting on the wrong floor, when asked about the situation, the operational assistant who indicated the wrong floor simply replied "I just arrived, I don't know where the doctors are". Monday at 10 am. Without expecting empathy from all the people who work there, there should not be a lack of professionalism (and willingness to work). Often "system down" therefore queues at reception. In automatic check-in, only one machine is working, without someone helping older people to use it. Great doctors, better to follow them in other structures. (Original) Péssimo serviço! Vergonha para uma estrutura privada! Funcionários da recepção do piso 3 com grave falta de educação e falta de formação sobre os princípios básicos de atendimento ao cliente. Os 45minutos da consulta perdidos a espera num piso errado, quando questionado sobre a situação o assistente operacional que indicou o piso errado simplesmente responde "acabei de chegar, não sei onde estão os medicos". Segunda feira as 10h de manha. Sem esperar empatia de todas as pessoas que ai trabalham, não deveria faltar um mínimo de profissionalismo (e vontade de trabalhar). Muitas vezes "sistema em baixo" portanto filas na recepção. No check-in automático uma so maquina a funcionar, sem alguém a ajudar as pessoas de maior idade a usar-a. Óptimos medicos, melhor os seguir noutras estruturas.

Bem... Péssimo local. Tentei contactá-los por diversas vezes sem sucesso. Desde que a covid-19 se implantou em Portugal que este serviço resolveu fazer gazeta: fechou e só passados MESES é que reabriu. Onde já se viu, em pandemia médicos terem medo de atenderem doentes????? Vergonha. Mau atendimento ao telefone (que posteriormente efetuei com a sede, que - por sua vez- entrou em contacto com a equipa de enfermagem e triagem do local). A propósito: o telefone AINDA NÃO FUNCIONA. Para quem não é e nem quer ser vacinado, não coloquem lá os pés: zaragatoas logo à entrada.

(Translated by Google) 'Permanent Service' attention! During the Covid-19 period, permanent care only works at the Olivais hospital ... I discovered this in the worst way, when I needed an emergency and found the center closed. (Original) 'Serviço Permanente' atenção! Durante o período do Covid-19 o atendimento permanente apenas funciona no hospital dos Olivais... Descobri isto da pior maneira, ao precisar de uma urgência e encontrar o centro fechado.

(Translated by Google) Call good 5 stars although sometimes linger a bit in queries (Original) Gostei do atendimento 5 estrelas embora por vezes demorem um pouco nas consultas

(Translated by Google) On the 28th of January, I went for ENT exams. I was very well attended, both by the reception staff and by the Technician who did the exams. Any of them demonstrated a lot of professional competence. (Original) No dia 28 de Janeiro pp fui fazer exames de ORL. Fui muitissimo bem atendida, tanto pela funcionária da recepção como pela Técnica que fez os exames. Qualquer delas demonstraram muita competencia profissional.

(Translated by Google) Miserable ... there is no telephone service ... even in times of pandemic ... (Original) Miserável...não existe atendimento telefónico...ainda em tempos de pandemia...

(Translated by Google) Appointments for clinical procedures over the phone extremely time-consuming. (Original) Marcações de atos clínicos por telefone extremamente demorados.

(Translated by Google) Many patients, for the number of doctors, have been much better (Original) Muitos doentes , para o número de medicos, já esteve muito melhor

(Translated by Google) I have been trying to call the oral health number for a week and I can't ... shame on you. My daughter has a dental device, which is required to be monitored, and at the date I can't even tell if the doctor she is following is already giving an appointment .... (Original) Estou há uma semana a tentar ligar para o nº directo da saúde oral e não consigo.... uma vergonha. A minha filha tem aparelho dentário, cujo acompanhamento é necessário, e à data nem consigo saber se o médico que acompanha já está a dar consulta....

(Translated by Google) Terrible waiting time for ophthalmology. Over 1H waiting! (Original) Péssimo no tempo de espera para Oftalmologia. Mais de 1H à espera!

Good medical care

Attentive staff

Between entering the emergency room and leaving after exams and being seen by the doctor twice, it took just 1 hour

Staff are very polite, friendly and treat their customers very well and attentively.

Best solution for foreigners and expats. In my experience, most of the employeess don't mind to speak in english, which in Portugal is a challenge sometimes. Quite expensive though, but i think it's the price you pay for a good service. Thanks especially to Dr. Miguel Janetschek da Cruz, for the amazing communication and professionalism showed during my medical checks.

I saw resicm over there they should work on staff I don't speak Portuguese. But they like Forse me to speak. But doctor was nice. I will give it 50/50

Simply terrible, from the consultations, to the urgency, to the professionals, or rather, the lack of professional quality on the part of the doctors.

(Translated by Google) Excellent service (Original) Excelente atendimento

(Translated by Google) Sympathy (Original) Simpatia

(Translated by Google) Excellent medical post (Original) Excelente posto médico

(Translated by Google) Great service, congratulations are in order. (Original) Ótimo serviço, estão de para parabéns.

(Translated by Google) I thought everything was well organized (Original) Achei que estava tudo bem organizado

(Translated by Google) As a bank employee I have to recognize that it provides a good service. (Original) Como bancario tenho de reconhecerque presta um bom serviço .

(Translated by Google) Today I'm not satisfied with Sams. I won't even bother to tell the reason for the discontent. Sadness. (Original) Hoje não estou satisfeita com o Sams. Nem me vou dar ao trabalho de contar o motivo do descontentamento. Tristeza.

(Translated by Google) SAMS clinical center, very well located, close to Praça de Espanha, with private, paid parking. There is a Green Way. It has two aspects; the Clinical Center, and the Permanent Care, for Emergencies. It is a clinic linked to bank employees, so access is reserved for its members. It is a very well equipped clinic, with competent professionals, and very friendly employees. (Original) Centro clínico dos SAMS, muito bem localizado, perto da Praça de Espanha, com estacionamento privativo, pago. Tem Via Verde. Tem duas vertentes; a de Centro Clínico, e a de Atendimento Permanente, para Urgências. É uma clínica ligada aos funcionários bancários, de modo que o acesso é reservado aos seus associados. É uma Clínica muito bem equipada, com profissionais competentes, e funcionárias bastante simpáticas.

(Translated by Google) Excellent location, good service, good doctors (Original) Excelente local, bom atendimento, bons médicos

(Translated by Google) Doctors, nurses and all excellent employees. (Original) Médicos, enfermagem e todos colaboradores de excelência.

(Translated by Google) Good service, good doctors, expensive, and increasingly discriminated against, the park was reimbursed even now. (Original) Bom serviço , bons médicos, caro, e cada vez mais descriminados, parque era comparticipado agora nem isso.

(Translated by Google) Multipurpose clinic: Consultations with comprehensive offer in medical and medico-surgical specialties. Performs a wide group of auxiliary diagnostic tests, (with the exception of nuclear medicine). Avant-garde clinical staff. It includes a Nursing Corps providing healthcare (vaccination, dressings and IM therapy administration). Attentive and committed public service. (Original) Clínica polivalente: Consultas com oferta abrangente em especialidades médicas e médico-cirurgicas. Executa um vasto grupo de exames auxiliares de diagnóstico, (com excepção na área da medicina nuclear). Corpo Clínico de vanguarda. Inclui um Corpo de Enfermagem a prestar cuidados de saúde (vacinação, pensos e administração de terapêutica IM). Atendimento público atencioso e empenhado.

(Translated by Google) Efficient and considerate, thank you for your sensitivity. Lourdes Strap (Original) Eficientes e atenciosos, obrigada pela vossa sensibilidade. Lurdes Correia

(Translated by Google) Whenever I go I am very well attended! Callcenter only serve to make appointments and exams. But they are very friendly, but they know nothing, because that's not what they are for! Whenever we want to know from doctors whether they are good or not, we have to go to Fialho personally! (Original) Sempre que vou sou muito bem atendida! Callcenter só servem para marcar consultas e exames. Mas são muito simpáticos, mas não sabem nada, porque não é para isso que servem! Sempre que queremos saber dos médicos se são bons ou não, temos que ir pessoalmente à Fialho!

(Translated by Google) Oral health. SAMS now also has waiting lists. It takes 5 months to start treating a tooth and an implant. I made the first appointment in November, on February 22nd I was seen to make a budget and the next appointment will be at the end of May ... the SAMS services reaching maximum efficiency. The Quality department has a lot of work to do ..... if you want. The beneficiaries are grateful. (Original) Saude Oral. O SAMS agora também tem listas de espera. Para tratar de um dente e por um implante demora 5 meses a começar o tratamento. Fiz a 1ª consulta em Novembro, a 22 de Fevereiro fui visto para fazer um orçamento e a próxima consulta será em fins de Maio...os serviços do SAMS a chegarem à eficiência maxima. O departamento de Qualidade tem muito trabalho para fazer.....se quiser. Os beneficiários agradecem.

(Translated by Google) It is impossible to call the SAMS clinic in Lisbon, impossible. Implantology was a consultation on 9/21/2019, said they would send the budget next week, so far nothing, tries to call there and as I said it is impossible, email address does not exist. (Original) É impossível ligar para a clinica SAMS em Lisboa, impossível. Foi a uma consulta de implantologia em 21/09/2019, disseram que iam enviar o orçamento na semana seguinte, até agora nada, tenta-se ligar para lá e como já disse é impossível, endereço de email não existe.

Péssimo serviço de atendimento telefónico. Não dos centros clínicos mas do SAMS em geral. Voltámos aos tempos antigos em que parece que o SAMS nos estava a fazer um favor sempre que tentávamos falar pelo telefone. Agora é uma panóplia de opções. Parte delas não são claras e quando nos parece que é a opção mais aproximada, ou não atendem ou dizem que não sabem e ficamos na mesma. Para uma pergunta tão simples como saber qual a validade das comparticipações estou há mais de meia hora e a chamada acabou por se ir abaixo. Inqualificável.

My experience so far has been very positive. I would like to thank the entire medical team, particularly Dr. Aires Gonçalves, to the nurses and staff at the service desks at the clinical centers in Lisbon and Almada as well as at Hospital dos Olivais, for the care, courtesy and professionalism with which I have been treated. Thank you all very much.

Great clinical center and excellent professionals at all levels

All employees very unfriendly

There was an appointment scheduled today at 12pm and I was seen after 2pm and so on! Total disrespect and lack of commitment to the user! It was the first and last time I was there! It is regrettable that even today people are unable to provide a quality service when it comes to following a schedule! The clinic has a good structure and had everything it needed to be good and provide quality care! But unfortunately that's not what I witnessed today!

I had an appointment with an Immunoallergologist and she scheduled me to do an allergy test, on the day of the test I arrived and she wasn't there because she was sick (NOBODY CALLED ME TO CANCEL) and I'm still waiting for them to reschedule, I've called more than 10 times and they always do the same. request and do not return to schedule, because only the doctor can schedule one of the tests because only she has access to the schedule! And I need a position, because I'm not going to pay for another consultation simply to be able to speak directly to the doctor, I think this is a total disregard, my test was scheduled for 25/09 and I'm still waiting today, simply disappointed with this clinic.

Terrible, I spent hours waiting to be answered on a call rating 0