Alfândega Jardim do Tabaco image

Alfândega Jardim do Tabaco

Historical landmark

😠 I have the impression that half an (efficient) person would do the work of 10 people who work here. This service is a reflection of the state of the Portuguese public service. It seems like they are doing me a huge favor, nothing works (computers, doors, pens), rotten facilities in terms of environ... People often mention employees, work, service, fact,


Address

Av. Infante Dom Henrique 34, 1100-345 Lisboa, Portugal

Website

www.portaldasfinancas.gov.pt

Contact

+351 21 881 4121

Rating on Google Maps

3.00 (62 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 AM to 4 PM
  • Tuesday: 9 AM to 4 PM
  • Wednesday: 9 AM to 4 PM
  • Thursday: 9 AM to 4 PM
  • Friday: 9 AM to 4 PM
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: employees (7) work (7) service (7) fact (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Daniel C. 5 years ago on Google • 110 reviews
    It's bad!!! In person, it's different (in fact, we have to monitor them to move a finger... believe me, these are simple things, in fact, basic things that only require 2-3 minutes per process). (Attention, contacting these services is a myth... it's better to hang up and delete the number from the internet) The automatic doors are constantly opening and closing so these gentlemen can savor the daylight. Do an experience that also serves to pass the time. You'll see the same employees leaving and coming in around 5-6 times in an hour, while others manage to reach the magic numbers of 7-8 times in an hour, it's surprising and I'm not talking about lunch or snack time or breakfast. Nothing better than having a pen and paper to play the drawing game. Ps I advise you to give nicknames to each of these employees so as not to lose count. (I'm not going to continue playing with this organization... in fact with this supposed organization... in fact I shouldn't play with sad things... because deep down it's all of us who pay for this majority of incompetent employees... let it be Of course, some must do the work of others, they will understand by the average age as well as by their movements who does what... But it's so sad, in fact, it's a cartoon worthy of a report with a micro camera... it's shocking, you know... really shocking... never seen before)
    8 people found this review helpful 👍

  • 1/5 Manel Oliveira e S. 5 years ago on Google • 30 reviews
    I have the impression that half an (efficient) person would do the work of 10 people who work here. This service is a reflection of the state of the Portuguese public service. It seems like they are doing me a huge favor, nothing works (computers, doors, pens), rotten facilities in terms of environment and staff, a real shame! Some people have no idea what their role and duty is, there is pride and professionalism. Quickly replace these incompetent people with fast and efficient IT procedures.
    11 people found this review helpful 👍

  • 5/5 Nuno V. 8 years ago on Google • 142 reviews
    Very nice place. In the marginal of Lisbon, near Alfama, is just too beautiful to be true.
    1 person found this review helpful 👍

  • 1/5 Daniel C. 4 years ago on Google
    Concordo com alguns dos utentes aqui, Aparte de 1 pessoa o serviço é deplorável, a falta de profissionalismo, má vontade e falta de educação é algo que o povo português está habituado e não reclama, reflete muito o serviço público português e as pessoas acham que é correcto que assim continue é muito triste!
    6 people found this review helpful 👍

  • 5/5 Shamunur R. 2 months ago on Google • 128 reviews New
    Good service.

  • 1/5 Diane P. 1 year ago on Google • 9 reviews
    Bad bad bad. I could elaborate but I honestly have no words to describe the experience I had, the service was too bad. The employees, in particular, leave a lot to be desired, incompetence at the highest level, in this case low level, completely limited when it comes to information, it took 4 different employees to help with absolutely nothing and the situation remained exactly the same, for two Many times when I reached someone by phone I was told "we are experiencing a high number of calls and the computer systems are down" forcing me to go to the location, I get there and find a completely empty office...lucky perhaps. Taking into account that they have worked in the public service for so many years (too many) the service they provide to the public is nil, there is zero initiative to resolve problems, arguments are shouting to the heavens, sometimes they say one thing and then the next moment they are contradicting, They look like trained parrots, all of them with the same answer and when I asked for a certain subject to be explained to me, the answer I was given was for me to read the legislation. They pass the buck from one to the other, no one takes charge, they are not about to get upset... the problems we faced were aggravated by the lack of information and cooperation from the so-called employees... it is truly regrettable. I'm not going to go into length because I would have fabric for sleeves here. In short and in conclusion I DO NOT recommend it. A waste of time, maybe I'll follow the employee's suggestion and "get out of trouble online".
    3 people found this review helpful 👍

  • 5/5 Lisa A. 6 months ago on Google • 34 reviews
    I was there to pay my vehicle tax. You wait in the hallway and at some point Someone comes to help you with your request . There is not ticket System. It is even possible to pay the credit cards from abroad ( what is not at all common in the process) If you pay in cash as I did , you need to have the exact amount with you. There is no money change. The lady where you pay only speaks Portuguese.
    2 people found this review helpful 👍

  • 5/5 Anastasiia S. 10 months ago on Google • 14 reviews
    Muitíssimo obrigada ao senhor (infelizmente eu não sei o nome). He spent all his time for lunch to help me! I tried to figure out which document I need to finish the process of changing my Ukrainian matrícula to Portuguese. This man is my angel! He went with me to another office and explained everything in Portuguese because I speak only a little bit. Muitíssimo obrigada ao senhor!!!!
    1 person found this review helpful 👍

  • 1/5 Fernando L. 2 years ago on Google
    (Translated by Google) Incompetent..... In fact, in public services it is increasingly rare to find someone or some service that works as it should be. (Original) Incompetentes..... Aliás nos serviços públicos é cada vez mais raro encontrar alguém ou algum serviço que funcione como deveria ser.
    1 person found this review helpful 👍

  • 1/5 eduardo s. 2 years ago on Google
    Liga-se mais de 20vezes nunca atendem e quando atendem preciso de ajuda sobre um processo específico mandam pá uma super linha que só trata casos gerais uma autêntica vergonha está u didade publica , por isto o estado do nosso país
    1 person found this review helpful 👍

  • 5/5 Mauricio �. 3 years ago on Google
    (Translated by Google) The historic center of Lisbon is divine (Original) O centro histórico de Lisboa é divino
    1 person found this review helpful 👍

  • 5/5 JULIO M. 2 years ago on Google
    (Translated by Google) A place to visit (Original) Um lugar à visitar

  • 4/5 Jose A. 1 year ago on Google
    Pessoal super simpático

  • 1/5 margarethsousa S. 2 years ago on Google
    Eu gosto muito da minha cunida é muito linda ❤️ temos de tudo que podes em magina loja dentros cultural dentro comercial

  • 5/5 Gastão Jordão C. 4 years ago on Google
    (Translated by Google) Historic building (Original) Edifício histórico

  • 3/5 JC Wild W. 2 years ago on Google
    (Translated by Google) Access ptoblems by COVIT-19. (Original) Ptoblemas de acesso pelo COVIT-19.

  • 1/5 Lyudmyla A. 1 year ago on Google • 1 review
    Terrible functioning, employees very poorly trained and with little desire to work. They still go on strikes... for what? ask for more salary? for what they do, they don't deserve to receive even a cent!
    1 person found this review helpful 👍

  • 1/5 Mafalda M. 2 months ago on Google • 1 review New
    Simply horrible. A real adventure to request registration plates for an imported car. It's all done online by citizens, now I also work for the state and I didn't know. I'm still waiting for registration, I've called several times and spoken to several people, always repeating the same subject, to which I was told that they don't know who it is, that it's today and tomorrow. Shameful I bought the car in Germany on a Friday and on Monday it had registration plates and all the work done by them. This country is one of bureaucracies, the Portuguese State, learn from the Germans.
    1 person found this review helpful 👍

  • 1/5 Alexandre S. 10 months ago on Google • 1 review
    Typical state of affairs in this country and organizations of people who only work for pay without knowing what they are doing there.... Nobody knows or is interested in resolving their issue...

  • 1/5 pedro m. 6 months ago on Google • 2 reviews
    Super arrogant person when answering...


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