Indie Campers HQ image

Indie Campers HQ

Corporate office ā€¢ Rv rental agency

šŸ˜  I hope this will never happen to you. Last weekend, we rented a campervan from IndieCampers. When picking it up, my husband didnā€™t check the van for cleanliness. A couple of hours later, when I got in the van with my 10-months-old and my 4-years-old children I saw it completely dirty: food, gums, h... People often mention Indie, experience, customer, trip, service, Campers, told, support, campers, days,


Address

R. Bernardo Lima 48, 1150-074 Lisboa, Portugal

Website

indiecampers.pt

Rating on Google Maps

3.90 (262 reviews)

Open on Google Maps

Working Hours

  • Monday: 9ā€ÆAM to 6ā€ÆPM
  • Tuesday: 9ā€ÆAM to 6ā€ÆPM
  • Wednesday: 9ā€ÆAM to 6ā€ÆPM
  • Thursday: 9ā€ÆAM to 6ā€ÆPM
  • Friday: 9ā€ÆAM to 6ā€ÆPM
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: Indie (26) experience (25) customer (24) trip (23) service (22) Campers (20) told (19) support (19) campers (16) days (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Harish P. 10 months ago on Google ā€¢ 20 reviews
    Really disappointed with Indie Campers especially given the price we paid for the van. 1. There are so many extras you need to add as you are checking out like bedding, mileage, cleaning, racking up the price. 2. The van was in poor condition and hadn't been cleaned properly. See attached photos of the fridge with fluid in it. 3. The van was generally worn-out and had issues ie steering wasn't tracking properly. Fortunately, the checkout was smooth and it was easy to get a full refund of the deposit. There are alternatives for the price in Lisbon and I wish I chose a different company instead.
    6 people found this review helpful šŸ‘

  • 1/5 jean m. 8 months ago on Google ā€¢ 27 reviews
    I would like to inform you about our disappointing experience with the rental of your recreational vehicle (RV). The malfunctioning of the unit greatly affected our trip and leisure activities. Allow me to share with you the issues we encountered right from the beginning of our VR pickup. Firstly, upon our initial inspection, we noticed damages to the vehicle's bodywork. We had to use adhesive tape to secure the rear bumper and repair a broken side marker. Additionally, we had to take the time to remove spider webs from the interior, indicating a lack of preparation and cleanliness of the unit. Regarding the refrigerator, we discovered that the freezer door was missing, rendering it unusable. When we asked questions about the VR, we were directed to a video explaining its operation. However, the video did not address all of our concerns. Furthermore, the video mentioned that tools would be provided in case of any issues, but unfortunately, they were not available. Similarly, the video stated that we would receive two keys, which would have been convenient, but once again, we only received one. We also noticed that the battery had a charge level of only 11.5 volts. We were informed that this was due to the late arrival of the unit and insufficient time for proper recharging. However, it turned out that the battery was defective, preventing it from recharging properly. This issue required us to stay at campgrounds every night, resulting in unexpected itinerary changes and additional costs. In terms of the VR's functionality, we experienced a malfunctioning kitchen faucet and a non-functional wardrobe shelf. When I expressed my dissatisfaction with these issues, I was simply told that if I wasn't satisfied, I could cancel the rental. This response was disappointing and contributed to my decision not to ask further questions. Upon our first stop, we were also forced to purchase AdBlue, as the warning indicator activated after just a short distance. Additionally, we had to buy adhesive tape to secure the bumper and both rear lights. Lastly, when we attempted to lie down in the VR's bed, we were surprised to find that the lack of support slats made the bed non-functional and directed us towards the lower part of the vehicle. Even though we may not understand all the lyrics of the songs, as avid travelers, it would have been pleasant to have a functional radio, but unfortunately, there was no antenna. As owners of a VR that we regularly use independently in Canada, and considering my professional experience in this field, as well as the enjoyment my partner and I derive from VR trips, we have had the opportunity to rent VRs in different countries. However, this experience with your company has been by far the worst we have encountered. I have attached some photos to illustrate the issues mentioned above. I was able to repair the shower faucet and the propane system chimney for the refrigerator myself since they were also defective. We hope that you will take these problems into account and implement appropriate measures to improve the quality of your services. Sincerely,
    5 people found this review helpful šŸ‘

  • 2/5 TomĆ”s de V. 9 months ago on Google ā€¢ 55 reviews
    Picking-up: I waited for 1 hour and half, it was quite disorganized, the people waiting are the ones managing the order of whoā€™s first. AntĆ³nio that dealt with the whole thing when we were, super nice guy, super helpful. The van: The van experience is fun but unfortunately there were too many issues that made it feel like a chore. It was a shame that the van doesnā€™t bring a cloth, broom nor a shovel, it would have helped to maintain the van clean. A shame that it didnā€™t brought the supports for two beds since the van lacks storage, and maybe putting the other bed together would have given more storage. Something that was by far the most annoying thing was recharging the van. I spent 3+3 hours charging and in every single time it show as fully charge to only 1 hour later to show as almost empty. Spent the last 2 days without fridge, and was never told about this. Reached out to the qrcode customer support but it was utterly useless in helping on this matter. Itā€™s annoying that EVERY single thing is paid, and itā€™s pricey af. If you use the gas, you have to buy another gas bottle before delivering the van. Want to sleep decently, buy the bed sheets, like, you think youā€™ll go on vacation you end up having to worry about stuff that just should be included. Even the adblue I was ask to put on the van. Delivery: I was asked to clean the van or pay an extra fee, but I had no tools to clean the van, so that felt like another way for them to take your money. Gladly, AntĆ³nio and Rui, were super helpful and nice, and I was able to do a bit of cleaning when provided with the cleaning tools, so no cleaning fee. Overall, regarding the service, it wasnā€™t impressive. The whole thing feels a bit too greedy, the hidden fees, the extras that feel that should come with the basic package, the need to buy gas if you use a can, the big energy dependency that apparently is charged by driving and it was never explained or referred from the team nor the van videos, there were too many things that didnā€™t make this just some good holidays and that brought some worry to the trip. I donā€™t think Iā€™ll be repeating the experience with Indie Campers. Letā€™s see how other experiences go. Have a good one.
    1 person found this review helpful šŸ‘

  • 1/5 Lauren M. 9 months ago on Google
    I wish I had read reviews before booking. This company is so mismanaged. I picked up the van in LA and drove off when I realized there was no right indicator light so had to turn around and get one installed. We also had to pay an additional $185 for extra miles because it was either 75 or 125 miles a day, nothing in between. Additionally, after driving off discovered there were someone else's feces in the chemical toilet which had not been emptied. Yuck! The biggest kicker was that after 5 days of driving all over CA we were informed by a sheriff that the van's registration had been expired for 3 months. Nice to know we were driving an illegal vehicle for days. I contacted the support page because the local office could do nothing (including not being able to tell us why we were being charged an additional $15 at check out!). Customer service offered us 10% back due to the toilet and the unregistered van. I will never recommend this company to anyone. They do not care about safety and well-being.
    4 people found this review helpful šŸ‘

  • 1/5 Baptiste M. 1 year ago on Google
    ONE OF THE MOST TERRIBLE renting experience, DONā€™T RENT HERE ! Even more when it comes to customer serviceā€¦ Incredibly unfriendly staff who are supposed to help us. I am still waiting for my money back. We booked a van and after our first stop, we were not able to close the backdoor so we contacted the road support on WhatsApp but replies were very slow even though the situation was urgent. After no luck with a solution, we had to go to a camping area to spend the night as you can imagine it was a very cold night with an open door. The next morning we found repair shops where the men working there explained to us that no one will be able to repair it because it was Saturday and it would not be possible to find spare parts. From the morning, the indie campers road support were again slow at replying. We asked if we could return to lisbon to do a van switch but they said they werenā€™t able to reach the depot and that they believed they were too busy and didnā€™t have enough vans to facilitate such a change. But we made the decision to go back anyways because it was unsafe to drive with the back door open. When we arrived, the employees were nice and understanding and found a new van for us/ After an hour driving this NEW VAN we noticed a weird sound coming from the engine, after a while it also smelt very burnt in the car. We sent a video to indie campers and they wanted us to check the oil levels which we did. After some messages they said it would be fine to drive and they didnā€™t see a problem as the car was operating fine. We did not feel safe driving so we found the closest repair shop that was open. They did a diagnostic on the car and could hear something was wrong but could not identify the problem because it was too late on Saturday to figure it out, also the van could not fit in their garage. They told us that the car was not safe to drive. So we stayed in the parking lot for the night. From 9 pm until 1am we were waiting for an update and some action from the road assistance but they had no information for us. In the morning, we called another repair shop but they said that on Sunday there would be no possibility to fix it anywhere. We contacted indie campers again and again and they finally agreed to tow the car and call us a taxi. We have gone through too much with the troubles of not one but two vans. With slow and mostly unhelpful responses from the road assistance. This ruined our holiday to the maximum, there were no moments we could truly enjoy without troubles. After being in Portugal for 4 months, we have to end the trip with this kind of memory. We have wasted so much time, energy and money on this trip.
    3 people found this review helpful šŸ‘

  • 2/5 Richard C. 1 year ago on Google
    Don't recommend Indie Campers. ESPECIALLY for Boom Festival. Look, it wasn't all bad. The staff were friendly and helpful. The van was mechanically sound. And there was an outdoor shower in our van (which was really nice). But that was about it. We rented the "Sporty". The van was advertised with a fridge. This was SUPER misleading. There was indeed a "fridge" about big enough to hold maybe 4 x 2 litre bottles of water, but when we asked how long it would run on battery, we were told "two hours". I have rented heaps of vans previously that have proper 12V fridges and enough batteries to run it for up to 4 or 5 days. Two hours was just unusable. I strongly recommend Indie Campers makes this clear in their ad and also states the van we hired is only suitable for powered caravan park camping (not free camping or festivals). The bed was also super uncomfortable. Our van had 2 beds for some reason. There was one up high that was super claustrophobic and too hot, so we slept down the bottom. This "bed" was actually just the seats folded down, so they were super lumpy (you could even feel the handles poking into you). It would have been super easy to provide a comforter or extra padding/mattress. But not for Indie Campers, who are obviously just trying to make as much money as possible. The sink stopped draining after the first 2 days and stayed partially filled with water, which then started to smell. Overall, I am not saying that you should never ever rent a "Sporty" van from Indie Campers. But only do so if you are on a SERIOUS budget and are also able to stay in powered campsites. We booked last minute (and at a peak time - for Boom Festival) and paid 200 Euro a day. Based on prior vans I have rented, I think a more appropriate price for a van of this quality would be more like 50-70 Euro per day.
    3 people found this review helpful šŸ‘

  • 1/5 Tom C. 8 months ago on Google
    -We paid extra for bedding, pillowcases were missing. -Paid extra for four outdoor chairs and a table, two chairs were missing. -Told there was a chemical tablet in the toilet, there was none and we only discovered that when emptying the toilet. -Camperā€™s engine cut out on the road six times one day, customer support sent us to a mechanic to change the oil (out of our own pocket) to solve the issue. -Customer support is only available over WhatsApp and email, no phone, not even to the local Indie depot. -The mechanic didnā€™t work on Fiats, recommended another. -Second mechanic diagnosed the issue as (obviously) more serious, advised us not to drive the camper. -Customer support asked if we had booked it in to have the work doneā€¦ Why on earth would we be responsible for that? -When told we hadnā€™t, customer support told us to sleep in the camper in the mechanics carpark (illegal). -Customer support told us we would get towed back to the depot the next day (a seven hour trip) to get a replacement camper. This was apparently ā€œthe best optionā€. -The next day we sat in the back of a tow truck for seven hours. -Left 10:30am, arrived 5:30pm, but the replacement wasnā€™t ready until 7pm. -Manager at the depot even said the solution was stupid and that the tow truck couldā€™ve taken the replacement to us as it had left from the depot that morning. -No refunds have been given. Not for the missing items we paid extra for, not for the day we spent diagnosing the issue with the camper, and not for the day we couldā€™ve had a new camper brought to us but instead spent seven hours in the back of a tow truck. -Indie campers doesnā€™t care about their service, Indie campers doesnā€™t care about their campers, Indie campers doesnā€™t care about their customers.
    3 people found this review helpful šŸ‘

  • 1/5 Johannes L. 5 months ago on Google ā€¢ 9 reviews
    Itā€™s a scamā€¦ We rented a Nomad Van from the Madrid base for two weeks. Overall the rental experience was terrible. We bought the premium insurance for ~25ā‚¬ / day. They say that it covers damages and reduces your deductible to 199ā‚¬. The person at the check-in in Madrid confirmed that all damages to the sides are insured by the premium coverage. After we returned the vehicle, the person doing the check-out said that everything is fine and we will get our deposit back, soon. Two days later, I get an email saying that we have to pay 787ā‚¬ for damages to the side of the car. Initially, I didnā€™t understand how this is even possible because we had the premium coverage. However, I talked to customer support and they told me that damages on the sides _above the height of the windshield_ are not covered by the insurance at all. What? This is just a scam. You pay for a decreased deductible and then you still have to pay the full extent of the damages if they are above windshield level?! What also strikes me as odd: the damages are two scratches in the car's paint, how can that cost 787ā‚¬ to repair? I contacted the company for a cost breakdown, but didnā€™t get an answer yet. I wonā€™t even get into the quality of the rental van itself (it was not exactly in good shape), but thatā€™s a story for another day. I would advise you to avoid this company like the plague.
    2 people found this review helpful šŸ‘

  • 1/5 JosĆ© Daniel GarcĆ­a C. 6 months ago on Google ā€¢ 3 reviews
    We encountered a battery issue with our car during our trip. Had to wait over an hour in an unfamiliar place for customer service to respond. The representative, 'GonƧalo', suggested we find someone nearby to help with cable, easy for a small car, but not for a campervan. The communication and handling of the situation were both impolite and unprofessional. He agreed to send assistance, but provided minimal information, only stating, "we will give you an ETA once we have an update." That was the last we heard from him. Trying to find a place to eat, as it was already nearly 1:00 PM, an engineer called us at 1:30 PM on the other phone number of the booking not the one I provided for the report to say he was nearby. At 1:40 PM, he informed us he needed to stop for lunch. We left the restaurant without eating, as he was so close and now waiting for him to eat. This was not a professional approach. During our conversation with the mechanic, he suggested we might need to call a taxi from Algarve to Lisbon, a journey of over 2.5 hours. When we expressed reluctance due to the cost, he examined the van and found the issue had been present for some time, unrelated to our usage. We insisted that we were familiar with the model, having used it previously, and he proceeded to swiftly fix the problemā€”a task that took only five minutes. He apologized once he fixed the van about his first approach, making us wait and to suggest for us to take a taxi. He apologized before we said anything to him, as it was very obvious that he was in the wrong. After the discussion, inspection, and brief repair, it was almost 3 o'clock. Just to clarify, we received no contact from your online or phone support, and this occurred during regular morning/afternoon hours. Still waiting for the "we will give you an ETA once we have an update." From GonƧalo. Feeling very disappointed, we reached out to our family in Portugal to visit the Lisbon offices and explain the situation. We rushed to return the campervan, and the person on duty, though obviously near the end of her shift, kindly waited for us for an extra 10 minutes. Half an hour before closing, she informed our family that we could keep the van until the next day at no extra costā€”an appreciated gesture that would have been more beneficial earlier in the day, allowing for a relaxed return without the lingering worry of another breakdown. In our conversation with the office staff in Lisbon, we were told that she were alone and unable to make calls at that time. Having previously used the Edinburgh branch, which provided an exceptional experience with superior van quality and customer service, we had hoped for a similar experience in Portugal. However, it seems I could have had a more enjoyable and cost-effective experience by opting for a five-star hotel in Algarve and renting a car instead of one of your vans. Furthermore, the condition of the van was far from satisfactory. The foul stench emanating from the toilet was a disturbing surprise, the toilet was in use before handed to us the van, we emptied the "toilet" before using it and bought cleaning products, never smelled bad again. Only to be followed by a litany of other problems. From faulty window systems to missing sink lids, broken door handles, and malfunctioning lights. Let's not even begin to talk about the state of the curtains and seats. The fact that such basic amenities were in such disrepair is simply unacceptable. I am appalled at the lack of attention to detail and maintenance. To add insult to injury, the level of customer service was abysmal. The lack of responsiveness when I sought assistance was both frustrating and inexcusable. When I finally did receive help, it was too little, too late. This is not the kind of service that warrants a ā‚¬2000 deposit, nor is it what I expected after paying ā‚¬630 for a three-day rental
    2 people found this review helpful šŸ‘

  • 2/5 Candace G. 1 year ago on Google
    Rented a van in Zurich, the van itself was nice and I thought I had a good experience and was actually hoping to use this service again. However, they have exercised some sketchy business practices but charging my card 6 months after my rental. ā€œAdministrative feesā€, of course. Be sure to cancel your card after, if you use this service. They will comb records for months trying to get every dime from you.
    2 people found this review helpful šŸ‘

  • 1/5 Kate B. 8 months ago on Google
    I would not recommend Indie Campers. We had multiple issues with indie campers during our recent trip to Iceland but I understand that things sometimes happen that cannot be controlled. My biggest issue really has been the customer service (or lack of) and the way our complaints have been handled. The most recent development is that Indie Campers has now blocked our emails and is refusing to talk to us (only 2 emails were sent to them, nothing excessive or unprofessional). They have done everything they can to refuse to own up to their mistakes and offer any sort of compensation. I will detail the issues we had: 1 - We paid extra for bedding and for outdoor tables and chairs yet realised on the road that we were missing some items. Indie Campers has refused to give us any sort of refund or compensation for a product we payed extra for but they did not provide. 2 - We were told at the beginning that a chemical tablet had already been put in the toilet cassette - we double checked to make sure - but upon emptying the cassette a few days later because of the smell we discovered that there was never one in there. 3 - The grey water tank was full when we picked up the van. This was a big inconvenience for us to find a place to dump this water. 4 - THE BIG ISSUE! Towards the end of the trip the camperā€™s engine cut out six times in one day while we were driving on the highway (it was very scary when this happened in a remote area). We limped the car into a nearby town and spoke to customer service (only available through WhatsApp). They made us show a video of the dash and then told us that because the ā€˜change oilā€™ light was on that we should go to a mechanic that they suggested to get the oil changed, and that would fix the problem. Anyone with basic knowledge of cars would understand that the issue was obviously more than the oil. We went to the mechanic indie campers had advised us to go to and were told that they didnā€™t work on Fiats, and they didnā€™t know why they were recommended. Those mechanics pointed us to another who could help. The new mechanics ran a diagnostic and determined that there was a fault with the engine and that we shouldnā€™t drive the camper anymore. We told customer support who began by saying that they could get us a hotel for the night, before swapping our camper the next day. This seemed like a reasonable solution. That soon changed to the support person asking us to sleep in the camper in the mechanics parking lot, then ride on a tow truck back to Reykjavik the next day - a seven hour journey. We managed to make it to a campground for the night but customer support was insistent that a tow truck back to Reykjavik the next day was ā€œthe best optionā€. Keep in mind that the depot in Reykjavik is unreachable by phone, so there were no other avenues for resolution. We ended up being towed back to Reykjavik, leaving at 10:30am and arriving at 5:30pm, yet our replacement van wasnā€™t ready until 7pm. Even the manager there said he was sorry for the situation and that the solution they offered was stupid as the tow truck came from Reykjavik and couldā€™ve brought a replacement van to us! Apparently he was told we were arriving but was given no chance to help provide a solution. All-in-all we lost two full days of travel and despite being in contact with customer support weā€™ve been told there is nothing they can do to make up for our lost time, and that we wonā€™t be getting any sort of refund. The best they can offer is a 10% discount (a laughable amount) on future trips - like i would ever book with them again after the way we have been treated.
    2 people found this review helpful šŸ‘

  • 1/5 Cecil R. 4 months ago on Google ā€¢ 6 reviews
    Stay away from Indie campers! They outright lie on their webpage, it says there are no hidden costs. But we were charged so much more than agreed upon. Several people have warned to use indie campers, I can only agree with them. Also the staff at the pick up station agreed that the company is horrible. Ruined our vacation.
    1 person found this review helpful šŸ‘

  • 1/5 Lisa H. 3 months ago on Google ā€¢ 4 reviews New
    Worst renting experience ever!! First of all be aware that they charge you for everything extra- a desk and two chairs from decathlon for almost 40ā‚¬? Water tank didnā€™t work from the very beginning - we never had running water, but were charged for a new water tank after returning the car. They told us we put diesel in the water tank - we didn't even touch the watertank once. We just reported the issue with it as soon as we noticed it. We never got refunded but charged for the damage that we didn't cause. How is it our fault that the staff doesn't check the cars properly? Also, we handed the car back clean & washed and also took pictures upon returning, but were confronted with pictures of a dirty car with a bump next to the door that definitely wasnā€™t there when returning it two days prior. It is therefore obvious to us that different pictures were used. We also booked extra km to the car, but were charged with an extra fine for even more km even though we returned the car 2 days earlier than agreed upon. Unfortunately we didn't take pictures of the mileage when we started driving. As chance would have it, both the water tank and the bump are suddenly excluded from the extra insurance we had arranged and paid for. So now the company is demanding 1700ā‚¬ via email - without even attaching a statement of cost. Not only this- they tried several times to charge my credit card with different amounts in the middle of the night. This is so unprofessional. I've never experienced such service in my life. We've reached out to several customer protection services to get legal representation on this case.
    1 person found this review helpful šŸ‘

  • 1/5 Leonardo Martinez R. 4 months ago on Google ā€¢ 11 reviews
    This is where you will be charged with alleged damages a month later? In Switzerland I clarify

  • 1/5 Maeva M. 2 years ago on Google
    The customer support is unpleasant and inexistant. I am still waiting for a refund from them and no response since one month. I recommend to book a rental van with another company.
    1 person found this review helpful šŸ‘

  • 5/5 InĆŖs Lebre ļæ½. 3 years ago on Google
    Amazing adventure with my son! Initially I had a lot of elements to feel hesitant and almost afraid of doing this. 1. Covid lockdown restrictions; 2. Being a single mum travelling with my son; 3. The awkward logistics of dealing with a camper van (even though I am a camper myself). I have to say that none of these proved to be a frustration. :) 1. I was kindly approached in one of Vicentina Coast beaches by the local "Ranger" and she just adverted us that we couldn't sleep there. So we just moved to a different beach. :) No fine. No nothing. 2. I felt actually I have a harder task to manage this hyperactive kid being at home than being at the camper-van. There were so many things to be done, not to mention that he loved the hose in the back of the truck and we had so many showers outdoors. This is mid Feb and the winters in Portugal are mild. 3. None of my fears regarding the logistics proved to be real. At check in and throughout 1 hour "workshop" Fernando explained us everything slowly and patiently and even engaged with my son Gustavo to make him even more excited about this trip! Even when I had to empty the toilet and I couldn't remember the button to press just watched the youtube tutorial! I donĀ“t know know how much of this trip will Gustavo remember, since he is only 4 years old, but it has allowed us to connect more than all these last months indoors. Before the trip has finished we were already planning the following. Thanks Indie Campers for these amazing week.
    1 person found this review helpful šŸ‘

  • 1/5 Matthew H. 1 year ago on Google
    DO NOT USE THIS COMPANY. Terrible, we took out the premium protection insurance to lower our "maximum" liability to $200 - which is all over their marketing online. Then two weeks later they took $5.4k from my credit card for damage. Written in the fine print of the contract their is a term that exempts most of the vehicle and accidental situations from the maximum liability. Therefore you are fully liable for the ENTIRE VALUE of the van.
    1 person found this review helpful šŸ‘

  • 5/5 Jenna H. 6 years ago on Google ā€¢ 10 reviews
    I just spent the last two weeks on the road in Italy with the Active Plus van from Indie Campers and I can't fault my experience with them! The customer service both before and during the trip was amazing, so many location and campground suggestions. We were picked up and dropped off at the nearby airports promptly. The bedding, cleaning and kitchen kits were amazing and had everything we needed. The van itself was great, very clean and spacious - great shower - and very economical! We had absolutely no problems with the van but I have no doubt that should we have needed it the 24/7 Roadside Assistance would have been fantastic! As I said I can't fault the experience, will definitely book with Indie Campers for my next European road trip!

  • 1/5 Selma R. 4 months ago on Google ā€¢ 5 reviews
    We have had several problems with this company and we have the impression that they are trying to squeeze money out of us in every way possible. When we rented the van online, it was very unclear what was already included in the van. For example, we asked for an extra bottle of gas at 60 euros (whereas the price on the Portuguese market is less than 30 euros). When we checked in, the employee told us that the bottle of gas was in fact already included, and assured us that we'd be reimbursed - in fact, she told us that this kind of mistake is made every day by customers (because it's really not clear on the site) - except that at the end of our trip, we tried to get a refund and they refused, even though we hadn't even touched the bottle... We tried to return the car a day before the official date, but it was very difficult to reach customer service. The chat box, which is supposed to work 7/24, didn't get back to us until the next day, and we ended up finding a phone number on an unofficial website. The person on the other end of the line assured us that we could return the car the day before, but when we arrived we were told that check-out could only take place the following day. In addition, our van was missing several items, particularly expensive ones (which were supposed to be included). The mileage limit is low (700 km) whereas it seems obvious that customers who rent a van will exceed this amount. To have unlimited mileage, you have to add 200 euros... We finally calculated that we had to pay 103 euros for the excess mileage (0.45 c / km) but they charged us 20 euros more without any explanation (123 euros). The price of the vans is high in itself, and they still your money very easily, while customer service is clearly not up to scratch. I don't recommend this rental car company ! Following your reply on my comment, here is our booking reservation is 1407715 which is under the name of my boyfriend Jan Titus Cordes.

  • 1/5 Diego P. 4 months ago on Google
    An horrible experience. The staff are very nice, but the company is awful. Any scratch on the car costs 500 euros, even with insurance. Once you've rented it, they do everything possible and impossible to get your money. You can be sure that unplanned expenses will be debited from your deposit and, when you go to complain, you'll be met by a cynical and perverse customer care team

  • 5/5 Georgia V. 1 year ago on Google
    Loved our experience with Indie Campers, everything went really smoothly. We needed to ring the helpline once for help on how to use the heating system and they were really helpful and fixed the problem immediately. Drop off and pick up was smooth and on time.

  • 5/5 Andrew K. 1 year ago on Google
    Really appreciated how Brunno actively asked for feedback which ultimately makes me even more excited for renting again in the future as I am sure the US market will get better and better. Overall we will definitely rent again with Indie Campers and recommend it to others! Price was good value and we were able to have a wonderful, unique vacation.

  • 5/5 Mary S. 1 year ago on Google
    Really appreciated how Brunno actively asked for feedback which ultimately makes me even more excited for renting again in the future as I am sure the US market will get better and better. Overall we will definitely rent again with Indie Campers and recommend it to others! Price was good value and we were able to have a wonderful, unique vacation.

  • 5/5 Marcin ļæ½. 3 years ago on Google
    My experience with Indie was short before 2020. It was offseason and their offer on VW California were more than generous. The camper was almost new, everything worked fine. There were no problem with picking up or returning the car. Next time Iā€™ll be planning trip along Portugal Iā€™ll definitely use one of their Californias again :)

  • 1/5 Alexandra S. 2 years ago on Google
    Don't go with @indie_campers. Really bad experience considering the price! Starting at the pickup, interior cleaning, van with a lot of problems, that go from one customer to another. Customer service that doesn't care at all and after drop off they totally block communication nor allowing clients to complaint. Only sending emails which they don't reply.

  • 5/5 Tiago P. 4 years ago on Google
    Easy to book. And an awesome road trip experience! Campervan had all the functionalities you could ask for. Connected with nature, relaxing, having fun. Loved it!

  • 5/5 Boris W. 3 years ago on Google
    Very friendly staff, van clean and well equipped. Easy communication with Indie campers team trough our adventure. We loved our trip and are looking forward to the next!

  • 5/5 D J. 3 years ago on Google
    Truly great experience, dedicated and friendly staff. Helpful and flexible. Wish there were more diverse options regarding the included kms package. The vans are clean, modern and functional.

  • 5/5 Raymond W. 1 year ago on Google
    Rented from indie campers for a trip up to skye and along the west coast, it was beautiful. The van was perfect and the service from the guy at the Edinburgh depot was great he was kind and talked us through everything before we hit the road! We will be back!

  • 5/5 Kennedy C. 1 year ago on Google
    Loved our experience with Indie Campers, everything went really smoothly. We needed to ring the helpline once for help on how to use the heating system and they were really helpful and fixed the problem immediately. Drop off and pick up was smooth and on time.

  • 5/5 Rachel Y. 1 year ago on Google
    Overall, it was a good experience. Because we booked late, the staff was not present at the pick-up time, but it got resolved quite quickly. I look forward to booking with you again some time in the summer, but it would be good if the check-in can be done quicker.

  • 5/5 Deborah P. 1 year ago on Google
    Rented from indie campers for a trip up to skye and along the west coast, it was beautiful. The van was perfect and the service from the guy at the Edinburgh depot was great he was kind and talked us through everything before we hit the road! We will be back!

  • 5/5 Nathan S. 1 year ago on Google
    Loved the rooftop and everything. Would improve the water hose a bit as it can leak. The window cleaning liquid was empty so we refilled it. No worries on that. And Frank was the best!!!

  • 5/5 Zina D. 1 year ago on Google
    Pick up and drop off was really easy and both members of the team were really friendly. The whole experience was really enjoyable. Would highly recommend using indie campers again

  • 5/5 Addison L. 1 year ago on Google
    Just wanted to thank JoĆ”Ā£o for the extra help he gave us at check in and check out, he made our life a lot easier as we had 4 kids with us!! Especially at check out with helping me organise train tickets to go to the airportĆ¢ā‚¬Ā¦.many thanks JoĆ”Ā£o!!! Loved the campervan and our trip Ć°Åøā€˜Å’Ć°Åø Ā¼

  • 5/5 Maurice B. 1 year ago on Google
    Local staff Enrica and colleague were very helpful and friendly at both vehicle pick up and drop off. We will be back again to Indiecampers for another trip

  • 1/5 Carolina M. 1 year ago on Google ā€¢ 1 review
    I hope this will never happen to you. Last weekend, we rented a campervan from IndieCampers. When picking it up, my husband didnā€™t check the van for cleanliness. A couple of hours later, when I got in the van with my 10-months-old and my 4-years-old children I saw it completely dirty: food, gums, hair, dog hair all over the place. I immediately called IndieCampers and sent emails with photos. We paid 510 euros for 2 nights (because of extras). It is not cheap. I spent 3 hours cleaning or trying to, since we didnā€™t have the proper tools ā€¦ dog hair over the mattresses. We had half the trip destroyed. The kids have allergiesā€¦ the customer support does not give us alternatives. They say we will be compensated as soon as we deliver the van. Well. It did not happen. The compliance office was closed. It was Sunday. The advice of the customer support was: to send another email claiming the compensation. Worst user experience ever! IndieCampers returned 100 euros after several complaints. 100 euros is not enough to compensate the stress with 2 small children in a small dirty van, full of allergies. Imagine our nightā€¦ Really bad experience. Hope it does not happen to you.
    11 people found this review helpful šŸ‘

  • 1/5 Sylvia R. 5 months ago on Google ā€¢ 2 reviews
    Rip-off at Indie Campers - stay away! You read the same thing on all portals. As soon as there is a problem with the vehicle, arbitrary costs are foisted on you. Customer service is nonexistent. Road Assistance does not work on Saturdays. Zero transparency regarding costs billed for defects that employees were already aware of from previous customers. This is despite the fact that the vehicles are repaired free of charge for the rental company through warranty and insurance. We rented the Grand California in Naples, which only took us 300 meters before it became unusable. We had to stay with the camper in a parking lot in a commercial area on the highway for 2 days in case a tow truck showed up. After 10 hours there was no more electricity or water, although I was previously assured that you could camp for a good 3 days without a power connection. No replacement vehicle from Indie Campers. Lost 2 days of vacation. And then have an inexplicable price debited from your account for the already known damage. Some bed covers were missing, dirty dishes, all luggage compartment handles were broken, the refrigerator was broken, couldn't be regulated - food was constantly under water, the extendable stairs were defective from the factory according to the employees, and the glowing check engine light should be ignored according to the employees. The worst part of all is the customer service, which I complained to after returning. Untrained staff with a no-care attitude. Indie Campers doesn't refund anything at all - after all, you have signed the terms and conditions. No trace of customer friendliness or goodwill for a ruined and already overpriced vacation. I wish I had done better research before the trip and decided against Indie Campers straight away.
    1 person found this review helpful šŸ‘

  • 4/5 Dominique V. 1 month ago on Google ā€¢ 1 review New
    Hello, we rented a van for 10 days in Spain from Seville. After 5 days Covid stopped us. No one on the other end of the line from the rental company. We were able to cross into Portugal at the last minute before the borders closed. Vehicle returned to the Porto agency, very good service. We received a report from the Portuguese electronic tolls 3 years later.


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