Rostelbem Guesthouse Lisbon image

Rostelbem Guesthouse Lisbon

Guest house Hostel

😠 I booked it because it looked nice. I had a late arrival and it turns out there was a surcharge for it, which the hostel manager had noted earlier. Started looking round the hostel and this is what: -Dirty bed linen -mouldy smell -Mould in the bathroom -Mould in the room -Toilet and shower are not l... People often mention hostel, clean, stay, nice,


Address

Av. Praia da Vitória 6 R/C direito, 1000-247 Lisboa, Portugal

Website

www.hoteisdirect.com

Contact

+351 919 501 678

Rating on Google Maps

4.00 (58 reviews)

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Featured Reviews


Frequently mentioned in reviews: hostel (7) clean (7) stay (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 paschan83 1 year ago on Google • 60 reviews
    This place was a worst booking experience for me, like a nightmare. I arrived the place afternoon and paid for 3 nights but could stay only one night and had to leave very morning because of the smell was terrible. I had to stay that night because this was the first day in the city. First of all, they feed a cat and do not write in their page. There is no ant trace of cleaness. The bedroom, bathroom, kitchen even the sheets and pillows are very dirty. Everyplace in this hostel smell moisture, mold, sullage and cat. I woke up in the middle of the night with my coughs of allergic asthma because of that smell and non-air. You can share your toilet with the cat and bath with the mold and dirt in that place. The kitchen also terrible, all the surfaces and tools were not clean and there was a dozen of flies. As I say, that was a nightmare and owner of this place has no apology and not fund my money back even partially.
    3 people found this review helpful 👍

  • 1/5 Maxim 6 months ago on Google • 4 reviews
    I booked it because it looked nice. I had a late arrival and it turns out there was a surcharge for it, which the hostel manager had noted earlier. Started looking round the hostel and this is what: -Dirty bed linen -mouldy smell -Mould in the bathroom -Mould in the room -Toilet and shower are not locked. -There are only 2 for a 6 room with no keys -Squeaky bed -Cute cat (really cute)
    3 people found this review helpful 👍

  • 2/5 Matteo M. 2 years ago on Google
    (Translated by Google) It looks like an off-site home from Bologna trying to make ends meet by renting a room, but not knowing how to do it. Not a star just because the cat is cuddly and adorable, but otherwise I'm sorry, it's not up to the 20 euros left: bunk beds not entirely "fresh", messy shared areas, unclean shared bathroom with objects toiletries everywhere ... I hope it was just a coincidence the mess found. (Original) Pare una casa di fuori sede bolognesi che provano ad arrivare a fine mese affittando una stanza, ma non sapendo come fare. Non una stella solo perché il gatto è coccoloso e adorabile, ma per il resto mi dispiace, non è all'altezza dei 20 euro lasciati: letti a castello non del tutto "freschi", zone condivise disordinate, bagno comune poco pulito e con oggetti da toeletta ovunque... Spero fosse solo un caso il disordine trovato.
    3 people found this review helpful 👍

  • 1/5 Thomas K. 1 year ago on Google • 13 reviews
    Hotel is located far away from the centre and worthwhile attractions. Furthermore, there are 4 showers yet 3 of them were 'under repair'. The single shower which was 'working' didn't have hot water at any stage of my stay. Also one single toliet for the entire hostel to use. Good luck if you're desperate! People also sleeping all over the place - including the common space ('lounge room'). Very poor experience.
    2 people found this review helpful 👍

  • 1/5 Dirk T. 7 months ago on Google • 27 reviews
    I booked 3 months in advance only to have the guesthouse cancel only a week before my stay due to 'overbooking'. At first they said this was an error and that they would rebook me. Then they just ghosted me and wouldn't respond to any of my multiple attempts to contact them. I have rarely been treated worse.
    1 person found this review helpful 👍

  • 5/5 Jack G. 1 year ago on Google • 73 reviews
    Everything is really nice and clean. Roberto and all the staff are super friendly. Great location and price. Will definitely be back next time I'm in Lisbon

  • 4/5 Aravind S. 1 year ago on Google • 56 reviews
    The place is neat and well maintained except for the toilet and bathroom. When I was there one of the bathrooms out of two was under maintenance and everyone had to use only one toilet. The staff are really friendly though and the location of the place is nice, not in the center but still it is not bad. The breakfast is decent. The price was also acceptable. Overall I would recommend it.

  • 5/5 陳珮慈 10 months ago on Google • 55 reviews
    Very kind and friendly staff! I feel like coming back home there. It’s a very clean and cozy place.

  • 1/5 Maria C. 2 years ago on Google • 3 reviews
    Der Besitzer ist sehr nett. Das Hotel ist aber in einem schlechten Zustand. Es gibt Schimmel auf den Wänden, eine Katze läuft auf dem Tisch, wo Frühstück zubereitet wird. Ich bin mir nicht sicher, ob booking com das Geld erstattet..
    1 person found this review helpful 👍

  • 1/5 Eric G. 1 year ago on Google
    this hostel does not represent the atmosphere of lisbon. I did not enjoy my stay there at all.
    1 person found this review helpful 👍

  • 5/5 Tommy S. 2 years ago on Google
    Great staff, great breakfast, good location. Nothing bad to say at all. Very nice place. Highly recommended☺️
    1 person found this review helpful 👍

  • 5/5 Sara S. 2 years ago on Google
    (Translated by Google) family environment Great for short stays (Original) Ambiente Familiar Óptimo para curtas estadias

  • 5/5 Gloria Luz Roa O. 2 years ago on Google
    (Translated by Google) The treatment is great .. they make you feel at home ... (Original) El trato es genial .. te hacen sentir en casa...

  • 5/5 Andy V. 1 year ago on Google
    LIke staying with friends and family, they were every helpful and kind.

  • 2/5 Savio M. 1 year ago on Google
    (Translated by Google) There is no way for you to identify that there is a hostel in the place. I was lucky to be leaving a resident when I asked to access the building. Luckily it was the first door I slammed. Then it was quiet. I received the keys to access the building, apt. and from the bedroom. (Original) Não tem como vc indentificar que existe um hostel no lugar. Tive a sorte de estar saindo um morador foi qdo pedi pra acessar o prédio. Por sorte foi a primeira porta que bati. Depois foi tranquilo. Recebi as chaves de acesso ao prédio, apto. e do quarto.

  • 5/5 Optimistic A. 1 year ago on Google
    Super clean and good service! Reception boy is very kindful and helpful! Good service

  • 5/5 keren A. 2 years ago on Google
    (Translated by Google) A simple place, very clean and complete with a bath towel, it is close to the metro and you can go on foot to visit the historic center of Lisbon. (Original) Um lugar simples, muito limpo e com direito a toalha de banho, fica próximo ao metro e da pra ir a pé visitar o Centro histórico de Lisboa.

  • 5/5 Antonio Molina B. 2 years ago on Google
    (Translated by Google) Very good place to spend a couple of nights. Great attention, very good cleaning, good breakfast, kindness. Recommended 100% (Original) Muy buen sitio para pasar un par de noches. Atención genial, limpieza muy buena, desayuno bien, amabilidad. Recomendado 100%

  • 5/5 Irina S. 2 years ago on Google
    Great place - cozy, clean, neat!

  • 5/5 nejc c. 2 years ago on Google
    Very nice stay for one night, in the morning they also serve breakfast

  • 5/5 Valdiléia G. 1 year ago on Google • 1 review
    The hotel is close to everything, great atmosphere, I was well received, very kind staff. Very clean and smells nice. I can only recommend it.


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