National Institute of Medical Emergency (INEM) image

National Institute of Medical Emergency (INEM)

Association or organization

😠 SHAMEFUL! Institute of NON Emergency Medical! Terrible professionals, stupid and aberrant bureaucracy! Within a week, 2 family members of mine died due to the incompetence of the pseudo professionals who spend Portuguese money there! Two people in cardiopulmonary arrest were seen 2 hours after the... People often mention INEM, para, situation, minutes, ncia, firefighters, ambulance,


Address

R. Alm. Barroso 36, 1000-013 Lisboa, Portugal

Website

www.inem.pt

Contact

+351 21 350 8100

Rating on Google Maps

4.30 (208 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 AM to 5 PM
  • Friday: 9 AM to 5 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 AM to 5 PM
  • Tuesday: 9 AM to 5 PM
  • Wednesday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: INEM (13) para (12) situation (9) minutes (7) ncia (7) firefighters (7) ambulance (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Acílio M. 2 years ago on Google
    (Translated by Google) SHAMEFUL! Institute of NON Emergency Medical! Terrible professionals, stupid and aberrant bureaucracy! Within a week, 2 family members of mine died due to the incompetence of the pseudo professionals who spend Portuguese money there! Two people in cardiopulmonary arrest were seen 2 hours after the distress call! It's amazing but more than 15 minutes was spent on stupid questions. I hope I never need to be attended to by these riffraff. (Original) VERGONHOSO! Instituto de NÃO emergência medica! Pessimos profissionais, burocracia estúpida e aberrante! No prazo de uma semana 2 familiares meus faleceram por incompetência dos pseudo profissionais que aí gastam o dinheiro dos portugueses! Duas pessoas em paragem cardio respiratoria foram atendidos 2 horas depois do pedido de socorro! É incrivel mas mais de 15 minutos foram gastos com questões estúpidas. Espero nunca precisar de ser atendido por essa gentalha.
    6 people found this review helpful 👍

  • 5/5 Alice M. 6 months ago on Google • 97 reviews
    Top

  • 1/5 muffy spitz& coco the ferret muffy e c. 2 years ago on Google • 4 reviews
    On Sundays. With absolutely no traffic, inem ambulances pass by av de Roma in Lisbon making a deafening noise. We can't have a day off. Here we live in CONSTANT HELL. And don't talk about saving time. 40 minutes to arrive. ALSO, IN ORDER TO SAVE LIVES, THE REMAINING PEOPLE DON'T GO CRAZY WITH THIS CRAZY NOISE THEY MAKE ON SUNDAYS.
    2 people found this review helpful 👍

  • 1/5 José B. 1 year ago on Google • 4 reviews
    In a situation of affront and the sudden collapse of one of my relatives, I called 112. The need was for a quick response from INEM, given the situation. Instead, I listened to idle chatter on a recording for over 5 minutes. Luckily, a FIREFIGHTER, present at the scene, provided basic life support, because if it hadn't been for that support, I would be preparing my family member's funeral at this time. This excellent SNS is a misery and a shame. When things don't meet the public's needs in an efficient and effective way, it's better to save money and close the "store". I do not need public services to operate this way. ..
    2 people found this review helpful 👍

  • 5/5 Luis M. 2 years ago on Google
    (Translated by Google) I can only thank and acknowledge the excellent professionalism of the elements that rescued me on the pier at Praia de Faro at daybreak this Saturday 05/29/2021 THANKS ! (Original) Só agradecer e reconhecer o excelente profissionalismo dos elementos que me resgataram no pontão da Praia de Faro ao cair do dia deste sábado 29/05/2021 OBRIGADO !
    2 people found this review helpful 👍

  • 1/5 Juliana V. 1 year ago on Google
    Um absurdo a falta de competência dos que atendem ao 112, me passaram para três pessoas diferentes e ainda fiquei em espera, disseram que não era caso de enviarem ambulância, e nem para auxiliar a primeiro socorro prestaram! Desrespeito ao próximo!
    2 people found this review helpful 👍

  • 1/5 Solange P. 1 year ago on Google
    (Translated by Google) 1 hour trying to resolve a situation. Health 24 passed to firefighters, firefighters to 112, 112 to health 24. My patience ran out.... No ambulances to take to the hospital???? Where does our money go??? Ridiculous (Original) 1 hora a tentar resolver uma situação. Saúde 24 passou p bombeiros, bombeiros para 112, 112 para saúde 24. A minha paciência esgotou.... Sem ambulâncias para levar ao hospital???? Para onde é que vai o nosso dinheiro??? Ridiculo
    2 people found this review helpful 👍

  • 5/5 Alfredo G. 1 year ago on Google • 19 reviews
    My mother broke her femur, a bad fracture and I couldn't even touch it because of the pain. I called Inem, at 12pm (July 9th), about 10 minutes later, at most, there was a team of 3 people at my mother's house, super competent and polite, who knew how to calm my mother and used an inflatable stretcher that wrapped and immobilized, thus managing to take her out of the house and take her to Hospital de S. José without her experiencing any pain. Not even in American films have I seen efficiency and competence like this.
    1 person found this review helpful 👍

  • 2/5 AlphaCancri 8 months ago on Google • 10 reviews
    It's been better. Nowadays, in an emergency situation, they want to negotiate whether or not the situation deserves assistance from INEM. In all the situations in which this occurred with my family members, it later turned out that the situation justified INEM's intervention. Last time, because I didn't want to bother the INEM gentlemen and decided to call the firefighters, I was criticized by the firefighters for not having contacted INEM. Nowadays, with this policy of trying to avoid providing assistance at all costs, when I call to request INEM I am already in a bad mood and with little patience for conversations with these people from CODU.
    1 person found this review helpful 👍

  • 5/5 Paula B. 2 years ago on Google
    (Translated by Google) Very quick between the emergency call and the assistance. Efficient very kind and efficient. Much credit to the 2 firefighters, thank you very much to the AMADORA firefighters. (Original) Muito céleres entre a chamada de emergência e a prestação de socorro. Eficentes muito amáveis e eficientes. Muito mérito para os 2 bombeiros, muito agradeço aos bombeiros da AMADORA.
    1 person found this review helpful 👍

  • 5/5 Luisa S. 4 years ago on Google
    (Translated by Google) On 11/04/2020, I contacted 112 to assist my 87-year-old mother-in-law who suffered a fall and had a lot of back pain and difficulty breathing. The service time was quick, professionals who attended were excellent and attentive, the INEM of staff who was seeking my mother's house (Sobreda - Almada) were very careful and gentle in the form of relationship with my mother, I was frightened with the apparatus and the fact that I had to go alone to the Garcia de Orta Hospital, but they calmed and comforted her, with an affection and concern for her well-being that moved me. I leave my deepest thanks to all those involved in this process, who have shown that they work with love for the jersey and for the love of neighbor. A big welcome to all of You! (Original) No dia 11/04/2020 contactei o 112 para acudir à minha sogra de 87 anos que sofreu uma queda e estava com muitas dores nas costas e dificuldade a respirar. O tempo de atendimento foi rápido, os profissionais que atenderam foram excelentes e atenciosos, o pessoal do INEM que foi buscar a minha sogra a casa (Sobreda - Almada) foram muito cuidadosos e gentis na forma de relacionamento com a minha sogra, que estava assustada com o aparato e com o facto de ter de ir sozinha para o Hospital Garcia de Orta, mas eles acalmaram-na e confortaram-na, com um carinho e preocupação pelo bem-estar dela que me comoveu. Deixo o meu profundo agradecimento a todos os intervenientes deste processo, que mostraram que trabalham com amor à camisola e por amor ao próximo. Um grande bem-haja para todos Vós!
    1 person found this review helpful 👍

  • 2/5 Ariane C. 5 years ago on Google
    (Translated by Google) Difficult profession and a lot of merit! However, if ambulances do not arrive quickly to rescue people it is not worth it. Yesterday, another shameful situation. São João do Estoril, lady in cardio-respiratory arrest completely unconscious for more than 30 minutes and Inem took more than 30 minutes to arrive! SHAMEFUL! These are the basic rights of any citizen who is in question. We live in EUROPE, not in Africa. (Original) Profissão dificil e de muito mérito! No entanto , se as ambulâncias não chegam rápidamente aos locais para socorrer as pessoas não vale a pena. Ontem , mais uma situação vergonhosa. São João do Estoril , senhora em paragem cardio-respiratória completamente inconsciente mais de 30 minutos e Inem demorou mais de 30 minutos a chegar ! VERGONHOSO! São os direitos básicos de qualquer cidadão qye estão em questão. Vivemos na EUROPA não em Africa.
    1 person found this review helpful 👍

  • 1/5 Jose M. 1 year ago on Google
    (Translated by Google) I hope not to be answered by these gentlemen. Overtime and ghost trips to rob the taxpayer? Force PJ chain with them. (Original) Espero não ser atendido por estes senhores. Horas extras e viagens fantasmas para roubar o contribuinte? Força PJ cadeia com eles.
    1 person found this review helpful 👍

  • 1/5 Simone L. 6 months ago on Google • 9 reviews
    Today, 22/09 at 5:30 pm at CC das Amoreiras, after an elderly woman fell, INEM from Campo de Ourique was called after some waiting time. He appeared with a chair to transport the Lady to the ambulance, after several warnings from a nurse who happened to be English, but was the one who immediately helped the Lady and with all prudence never let anyone touch the Lady and well. The INEM technicians thought they should transport the Lady to the ambulance by chair, which they wrongly did when a doctor and the nurse were in disagreement. I ask: who are the INEM technicians to make such a risky decision in such a delicate situation? You went to São José Hospital and I hope everything goes well. But I will keep an eye on this situation.

  • 5/5 António P. 4 months ago on Google • 4 reviews
    TEPH, and all members of INEM, whether CODU or VMER, make an incredible effort every day to try to help others, yes there are problems but everyone makes mistakes, their objective is to save lives and that is what they have done

  • 1/5 Ana M. 6 months ago on Google • 4 reviews
    Yesterday I needed INEM as my daughter was having an anxiety attack, I had fractured vertebrae and was wearing a metal vest. The response from the lady who helped me is that you and your daughter go to the hospital, a very inhumane person.

  • 5/5 antonio paulo S. 1 year ago on Google
    (Translated by Google) Congratulations to all of you, strength, courage, I like what you do, they are not always appreciated, but keep on the good path always doing your best, well done to all who work there. Congratulations (Original) Parabéns a todo vocês, força ,coragem, gosto pelo que fazem, nem sempre sao valorizados, mas continuem o bom caminho sempre a dar o vosso melhor,bem hajam todos os que trabalham aí. Parabéns

  • 2/5 joao m. 6 years ago on Google
    (Translated by Google) Thursday 29 September. An ambulance was necessary. In LISBON, CODU (112) was contacted after 30 nothing. New coverage It was reported that there was no ambulance available. The patient could not be transported by car. See you today, October 6th. No one from (112) responded to the emergency request. For me it is simply a failure to provide assistance in an emergency. (Original) Quinta_feira 29 setembro. Foi becessario uma ambulancia. Em LISBOA contactado o CODU (112) ao fim de 30 nada. Novo cobtactado Foi informado nao terem ou haver ambulancia disponivel. Doente nao podia ser transportado de carro. Ate hoje dia 6 Outubro. Ninguem do (112) respondeu ao pedido de emergencia. Para mim e simplesmente omissao de auxilio Em situacao de emergencia.

  • 5/5 Rui da C. 2 years ago on Google
    (Translated by Google) Institute of vital importance for the whole of society and which is neglected by the state, putting the population and elements of the institute at risk. Some for lack of help, others for lack of means. (Original) Instituto de vital importância para toda a sociedade e que é negligenciado por parte do estado, colocando a população e os elementos do instituto em risco. Uns por falta de socorro, os outros por falta de meios.

  • 2/5 Ana C. 1 year ago on Google • 2 reviews
    I only have good things to say about the service and coordinated response with the Hospitals. But my neighbors say they were robbed by employees who came in ambulances. They ask for a glass of water or ask where there is a window to the street and in short absences they take money from wallets and small jewelry. N

  • 5/5 Ivania A. 2 months ago on Google • 1 review New
    Good morning. On February 12, 2024, at 2:25 am, I had my baby in the ambulance in Amadora, I called and in less than 15 minutes these angels were already at the door of my house, my water had just broken and I was in despair due to the pain. , in the ambulance they saw that the baby would have to be born on the street. I just have to thank the two firefighters and the INEM doctors who delivered me, they were incredible. Super professional, and very attentive, I will never forget what they did for me, I can say with certainty that they were HEROES. THANK YOU VERY MUCH IVANIA AND SARA


Call +351 21 350 8100 Open on Google Maps

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