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Fidelidade

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😠 Case No. 14RC000878 In a civil liability accident in which I was the third party (injured), the responsible entity reported the accident to this insurance company (Fidelidade) a few months ago, the expert opinion was carried out on August 20th of this year, after dozens of calls (which are recorded... People often mention insurance, company, work,


Address

R. Alexandre Herculano 53, 1269-152 Lisboa, Portugal

Website

www.fidelidade.pt

Contact

+351 21 370 1270

Rating on Google Maps

4.30 (184 reviews)

Open on Google Maps

Working Hours

  • Monday: 8:45 AM to 12:30 PM, 1:45 to 4 PM
  • Tuesday: 8:45 AM to 12:30 PM, 1:45 to 4 PM
  • Wednesday: 8:45 AM to 12:30 PM, 1:45 to 4 PM
  • Thursday: 8:45 AM to 12:30 PM, 1:45 to 4 PM
  • Friday: 8:45 AM to 12:30 PM, 1:45 to 4 PM
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: insurance (14) company (9) work (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Paulo M. 8 years ago on Google • 5 reviews
    Case No. 14RC000878 In a civil liability accident in which I was the third party (injured), the responsible entity reported the accident to this insurance company (Fidelidade) a few months ago, the expert opinion was carried out on August 20th of this year, after dozens of calls (which are recorded by the insurance company), dozens of emails that I mostly don't get a response to, I still don't receive the respective compensation??? Curious and it has to be said if we don't pay the insurance by date it is automatically canceled!!! Paulo Moreira
    7 people found this review helpful 👍

  • 1/5 Nuno P. 6 years ago on Google • 36 reviews
    Worst insurance company operating on the market in terms of payment. In my case, I have been waiting to receive a transfer or check since the 22/7 and have been on sick leave due to a work accident since the 3/7. And they don't deign to pay. They only respond "we are handling the process". BUNCH OF INCOMPETENT!!!!
    5 people found this review helpful 👍

  • 1/5 Paulo Roberto Mendes Martins (. 1 year ago on Google • 4 reviews
    Worst insurance company in Portugal, they don't reimburse customers, they try to escape paying what they owe in every imaginable way and method. I have never seen anything similar and I have worked and work with other insurance companies.
    4 people found this review helpful 👍

  • 1/5 Miguel Martin de A. 2 years ago on Google
    (Translated by Google) Insurance company that does not insure anything! A shame! Miserable travel insurance. Lying staff! run away!!! (Original) Seguradora que não assegura nada! Uma vergonha! Seguro de viagem miserável. Staff mentiroso! Fujam!!!
    4 people found this review helpful 👍

  • 1/5 Eduardo A. 7 years ago on Google
    (Translated by Google) It doesn't even deserve a star...just like so many others who live off the ignorance and misfortune of their customers. When they are called upon to cover damages that they themselves know are not attributable to the client, they invent a thousand and one excuses, so-called legal, for not fulfilling their obligation. It's a company to avoid. (Original) Não merece nem uma estrela...igual a tantas outras que vivem do desconhecimento e infortúnio dos seus clientes. Quando são chamadas a cobrir danos que elas próprias sabem que não são imputáveis ao cliente, inventam mil e uma desculpas, ditas legais, para não cumprirem com sua obrigação. É uma companhia a evitar.
    4 people found this review helpful 👍

  • 5/5 Yvonne W. 7 years ago on Google • 577 reviews
    Friendly but slow

  • 1/5 Antonio S. 10 months ago on Google • 66 reviews
    This company is not good, very difficult to contact and no one answers the phone, just an automatic machine that doesn't work with old cell phones. Replying to emails is also not very common for them. They are quick to accept offers for new insurance, but when you want to talk to someone there is no one to talk to you. Their App doesn't work well.
    3 people found this review helpful 👍

  • 5/5 Wanderer U. 8 months ago on Google • 220 reviews
    Nice insurance company for all types of insurance

  • 1/5 B C. 1 year ago on Google
    (Translated by Google) I have taken out unpaid rent protection insurance. More than 5 years of trial to assert his rights. They used all the stratagems not to pay what they owed me. They have a hotline (subcontractor) who gave me false information, insurance contracts with contradictory hidden clauses. They only respect the clauses that suit them. I have never had to deal with such a wrongful insurance company. Strongly not recommended. (Original) J'ai souscrit un assurance protection loyers impayés. Plus de 5 ans de procés pour faire valoir ses droits. Ils ont usés de tous les stratagèmes pour ne pas payer ce qu'ils me devaient. Ils ont une hotline (sous-traitant) qui m'a donné des fausses informations, des contrats d'assurance avec des clauses cachées contradictoires. Ils ne respectent que les clauses qui les arrangent. Je n'ai jamais eu affaire à une société d'assurance aussi retort. A déconseiller vivement.
    1 person found this review helpful 👍

  • 1/5 Sara A. 3 months ago on Google • 3 reviews New
    The worst insurance in Portugal!! They don't answer the phone. If I'm lucky they answer, the person I speak to says they are taking notes, but the next time I speak to someone else they ask the same things! The same thing happened 4.5 times, on the same topic, I have to repeat the same things to the person I speak to on each call!!!
    1 person found this review helpful 👍

  • 5/5 Ana Paula Carreira (. 5 years ago on Google • 151 reviews
    Great place to work.

  • 5/5 Mr.J 4 years ago on Google • 13 reviews
    Good place to work 👍

  • 1/5 Barnaby F. 2 months ago on Google • 9 reviews New
    Recommend expats stay clear of Fidelidade. Just go through the worst reviews you read on Google - they are accurate.

  • 5/5 Arnaldo L. 6 years ago on Google
    (Translated by Google) Excellent access, with ramps at the entrance, special turnstiles for wheelchair users and medium-sized elevators that allow perfect circulation for people with reduced mobility. (Original) Excelentes acessos, com rampas na entrada, torniquetes especiais para cadeirantes e elevadores de porte medio que permitem uma perfeita circulação para pessoas de mobilidade reduzida.

  • 5/5 Mariana G. 9 months ago on Google
    Great place to work. Instalações novas


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