1/5 Jessica L. 2 years ago on Google
I
am
from
NYC
and
I
went
to
Lisbon
for
a
birthday
trip!
While
there,
I
thought
I
would
take
advantage
of
the
VAT
refund
so
I
went
on
Friday
to
purchase
gifts
for
my
parents.
I
forgot
my
passport
and
the
associate
(who
is
new
but
also
a
sweetheart)
said
that
she
will
not
be
able
to
hold
anything
so
to
purchase
the
gifts
and
come
back
with
my
passport
to
return
the
items
and
purchase
again.
So
on
my
last
day
in
Portugal,
I
had
to
take
a
detour
trip
back
to
Louis
Vuitton,
even
though
I’m
super
busy
with
getting
Covid
testing.
When
I
entered
the
store,
I
told
the
lady
at
the
door
that
I
came
to
return
and
purchase
so
I
can
get
the
VAT
refund.
The
lady
at
the
door
was
SO
RUDE.
She
spoke
to
me
in
an
accusatory
manner
and
said
that
no
associate
would
tell
me
that.
We
explained
that
this
is
what
the
associate
instructed.
She
was
dismissive
and
sent
us
upstairs
to
speak
to
another
sales
associate.
Once
upstairs,
another
associate
approached
us
and
when
we
tried
to
explain
the
situation,
she
also
responded
with
an
accusatory
statement
saying
that
none
of
her
associates
would
say
that.
She
explained
that
was
illegal
for
Louis
Vuitton
to
do
that
as
it
is
against
Portuguese
law:
although
LV
return
policy
is
30
days.
My
sister
explained
that
it
was
not
our
suggestion
and
were
instructed
to
do
so
by
the
sales
associate.
She
checked
the
receipt
and
I
guess
she
realized
the
first
associate
was
indeed
new,
and
may
have
given
bad
advice.
In
the
end,
she
was
unable
to
help
us
at
all
but
she
was
very
apologetic.
I
was
angry
and
annoyed,
and
wanted
to
leave
asap
since
they
were
just
giving
excuses.
However,
as
I
was
trying
to
leave
the
store,
our
sales
associate
and
lady
at
the
door
were
talking
to
each
other.
I
walked
past
her
to
push
open
the
door,
but
the
lady
at
the
door,
grabbed
my
arm
and
raised
her
voice
at
me
to
say
the
door
was
broken.
From
the
minute
we
entered
to
when
we
left,
we
were
treated
poorly.
It
was
humiliating
as
there
were
other
guests
there.
I
understand
why
they
were
unable
to
accommodate
my
request,
but
again
it
was
the
sales
associate
who
suggested
the
option
to
me
in
the
first
place.
I
felt
that
they
owed
me
an
apology,
as
I
took
time
out
of
my
last
day
in
Lisbon
to
come
back
to
their
store
as
their
sales
associate
suggested.
Instead,
I
was
being
reprimanded
when
it
wasn’t
my
fault
to
begin
with.
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