1/5 Sam H. 3 years ago on Google
Holiday
from
hell.
The
single
worst
customer
experience
of
my
entire
adult
life.
Do
not
stay
here
at
all
costs.
Very
dirty
and
unsafe
and
highly
advise
against.
The
property
had
not
been
cleaned
since
the
beginning
of
the
pandemic.
We
had
just
arrived
in
Lisbon
after
a
long
flight.
We
were
looking
forward
to
our
accommodation
due
to
the
beautiful
photos
they
advertised
on
booking.com.
However,
the
nightmare
began
before
we
could
even
walk
in
the
front
door.
To
our
dismay,
we
couldn't
even
gain
access
to
the
property.
We
had
pre-booked
in
advance
but
due
to
a
technical
issue
of
the
property,
their
payment
portal
was
not
working.
After
trying
to
explain
to
the
property
customer
support
we
were
rudely
told
that
the
issue
was
due
to
our
credit
cards.
After
waiting
for
over
an
hour
outside
the
property
with
all
our
luggage
on
a
filthy
street.
Guess
why
it
was
so
unpleasant?
Well,
there
was
human
feces
outside
the
front
door
to
the
property,
we
finally
managed
to
get
in.
To
our
shock,
the
worst
had
still
to
come.
Walking
from
the
front
door
to
our
apartment
our
hearts
dropped.
The
pictures
that
were
advertised
on
the
website
resembled
nothing
like
that
we
had
come
across.
Firstly
the
garden
was
so
overgrown,
the
grass
was
nearly
a
meter
high,
and
all
the
common
passages
smelt
musty
damp
and
stale.
Now
we
were
in
the
property
the
next
challenge
of
actually
getting
into
our
apartment
was
about
to
begin.
After
many
more
calls
to
the
rude
support
staff
and
waiting
for
a
resolution
we
were
finally
able
to
gain
entry
through
the
key
code
provided.
There
was
dust
all
through
the
room,
the
surfaces
were
unclean
and
cobwebs
were
in
the
bathroom.
When
was
the
last
time
guests
were
even
here?
To
our
dismay,
the
bedding
for
the
3rd
guest
was
nowhere
to
be
seen.
They
had
forgotten
to
supply
the
bedding
that
was
paid
for.
We
thought
it's
a
hot
Lisbon
summer's
day
let's
cool
off
in
the
pool
whilst
we
wait
for
the
additional
bedding
to
arrive.
Absolutely
shocked
and
disturbed.
The
pool
was
green
with
slime!
This
couldn't
be
true
is
the
pool
really
GREEN
with
slime
and
covered
with
bugs.
This
was
the
final
straw.
I
called
booking.com
immediately
and
explained
the
situation
whilst
sharing
photos
of
the
green
pool,
overgrown
garden,
and
disgusting
circumstances
we
found
ourselves
in.
We
couldn't
stay
here
any
longer
the
hotel
had
ruined
our
holiday.
The
first
holiday
that
we've
been
able
to
afford
since
lockdown
began
over
4
hard
months
ago.
Please
get
me
out
of
here.
After
hours
and
hours
of
time
wasted
on
the
holiday
trying
to
get
ahold
of
the
property
and
the
booking.com
service
people,
we
were
unable
to
get
an
answer.
Both
booking.com
and
Hello
Lisbon
apartments
ignored
our
pleas
to
leave,
be
refunded
and
seek
refuge
in
a
clean
and
safe
hotel.
Now
over
a
month
later
and
HOURS
wasted
spent
trying
to
resolve
this
holiday
from
h***.
The
false
advertising
fraudulent
owners
of
Hello
Lisbon
apartments
are
refusing
to
give
us
a
refund.
The
only
communication
that
we've
head
through
this
whole
ordeal
after
weeks
and
weeks
of
waiting
was
the
one
communication
they
sent
after
we'd
been
at
the
property
begging
to
be
released.
They
ignore
the
fact
the
pool
was
GREEN
and
tried
to
offer
us
some
of
the
other
shitty
accommodation.
A
couple
of
hours
into
the
hotel
of
horrors
they
were
trying
to
force
us
to
pack
up
our
luggage
and
move
to
the
other
side
of
Lisbon.
What
is
wrong
with
these
people?
Well
that's
it
this
is
the
final
straw.
Please
whatever
you
do
look
at
the
photos
attached
and
never
ever
stay
here.
Oh
the
breakfast
that
we
paid
for
and
it
was
supposed
to
be
included,
don't
worry
that
doesn't
exist
either.
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